Accelerating Business Support Services
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Accelerating
B u s i n e s sSupport Systems
Peter Cochrane
cochrane.org.ukca-global.org
COCHRANE a s s o c i a t e s
Wednesday, 23 October 13
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If
only
were
problems
this
simple
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If
only
were
problems
this
simple
The World
gotComplex
andNon-Linear
with 100sif inputs,outcomesand loops
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If
only
were
problems
this
simple
Globalisation
Recession
Technology
More Competition
New Markets
Sustainability
Industry 2.0
Expectation
Politics
Expectation
Demand
The World
gotComplex
andNon-Linear
with 100sif inputs,outcomesand loops
Wednesday, 23 October 13
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If
only
were
problems
this
simple
Globalisation
Recession
Technology
More Competition
New Markets
Sustainability
Industry 2.0
Expectation
Politics
Expectation
Demand
The World
gotComplex
andNon-Linear
with 100sif inputs,outcomesand loops
Wednesday, 23 October 13
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Focus
Change and Technology only move in one direction
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Focus
Change and Technology only move in one direction
There is never any going back
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FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe
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FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe
Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high
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FocusToday !Times have never been so uncertainChange has never been so fastTechnology so availableOpportunity so ripe
Customers so demanding Business so failure prone People so networked Work-life so intense Regulation so wide Risks so high
New mind sets,expectation,abilities
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Back to Basics
Stick to the knitting
Focus
Focus
Cut Costs
Optimise
RightSize
Deep Recession
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ButChangeProgessTechnology... has continued to accelerate
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The last 8 years
Text
BYOD
Clouds
Social Networks
StuxNet
3D Printing
GeneticProgramming
Smarts
Mobility
AITablets
Apps
Anonymity Nets
AR
FlkrTwitter
AL
Robots
Sensors
IPTV
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Killer Outcomes for Business
Greater efficiency, focus and optimization has led to greater brittleness and a loss of resilience- compounded by asset neglect and under-investment
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No risk cultures are born
Innovation now a distant memory ?
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Myopic Management
Short termismRoI, RoC, ProfitabilityMaximal use of assetsInvestor Value, Share PriceComparisons with competition
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But what of the customer experience and what of the future?
Value ?Quality ?
Reliability ?Resilience ?
Needs addressed ?
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But what of the customer experience and what of the future?
Value ?Quality ?
Reliability ?Resilience ?
Needs addressed ?Vast global choiceNetworkedNo loyaltyConnectedOn-lineCriticalDemandingDiscerning...breaking the rules...
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Continuing to do what we’ve always done, being the same as all the rest, but ever more efficient, is not anoption....
...we have to think andact differently to realisesustainability and long term prosperity...
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OptimisationPerfectionEfficiency
The enemy of innovation & progress
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ManagementChallenges
New WorforceAttitude
New WorkingPrctices
New WorkingPractices
New Markets& Technology
So, here we are...
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ManagementChallenges
New WorforceAttitude
New WorkingPrctices
New WorkingPractices
New Markets& Technology
Out of sector threats
Industry consolidation
So, here we are...
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ManagementChallenges
New WorforceAttitude
New WorkingPrctices
New WorkingPractices
New Markets& Technology
Out of sector threats
Industry consolidation
So, here we are...
Wednesday, 23 October 13
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OutsourceInsource
?
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OutsourceInsource
?How do I findthe slack to
innovate
Getting more
from my team !
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Back OfficeFront OfficeMiddle OfficeNetwork ISP
ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics
Established
Debated
Contentious
BSS Today !
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Back OfficeFront OfficeMiddle OfficeNetwork ISP
ISP/NetworkLogistics/SupplySales/MarketingDesign/Graphics
IT SupportSecurityBig DataModelingAsset Assure/Tracking
Established
Debated
Contentious
BSS Today !
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BSS Today !
SecurityFraudInsiderOutsiderThreat
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Compounded by...
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Micro-Managers
Compounded by...
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Home Working
Micro-Managers
Compounded by...
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Home Working
Mobile Working
Micro-Managers
Compounded by...
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60% seating
Home Working
Mobile Working
Micro-Managers
Compounded by...
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60% seating
Home Working
Mobile Working
Security
Micro-Managers
Compounded by...
Wednesday, 23 October 13
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers
Compounded by...
Wednesday, 23 October 13
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Compounded by...
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Compounded by...
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Flexibility
Compounded by...
Wednesday, 23 October 13
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Flexibility
Adaptation
Compounded by...
Wednesday, 23 October 13
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Flexibility
Adaptation
Responsiveness
Compounded by...
Wednesday, 23 October 13
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Flexibility
Adaptation
Responsiveness
Cost Reduction
Compounded by...
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60% seating
Home Working
Mobile Working
Security
Trust
Micro-Managers Creativity
Initiative
Flexibility
Adaptation
Responsiveness
Cost Reduction
Empowerment
Compounded by...
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AND The Young Workforce + The Young Companies
NaiveCan doPro- riskFree thinkingInexperiencedManagement light
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AND The Young Workforce + The Young Companies
TransientTech savvyFast movingLoyalty light
NaiveCan doPro- riskFree thinkingInexperiencedManagement light
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AND Average manager dwell timesnow less than 2.5 years
Manager half life ~ Age 40 yearsWednesday, 23 October 13
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InnovationBasic Options
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InnovationBasic Options
Organic Growth
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InnovationBasic Options
Organic Growth
M & A
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InnovationBasic Options
Organic Growth
M & A
Buy New Starts
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InnovationBasic Options
Organic Growth
M & A
Buy New Starts
Repurpose
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Security ?
How many people in your team ?
How many PhD specialists ?
How big is your spend ?
How effective are they?
Are you really serious ?
Are you just playing?
Can you buy better?
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Are your Securityat the topof their game and do they haveeverything covered ?
Is it time to outsource ?
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We are now looking for bent needles in needle stacks....andthose inclinedto bend !
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How’s your IT/Services DeptOn top of their game ?Everything covered ?
Or do people prefer DIY IT ? ?
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New places and spaces to explore that are vital to the business
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BusinessModeling
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DecisionSupport
Past experience and instinct are now mostly dangerous....
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BIG DATA
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DATA
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DATAMETA
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DATAMETA$Wednesday, 23 October 13
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Asset Management, Tracking and Assurance
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Asset Management, Tracking and Assurance
What is it ?Where is it ?How is it performing ?How much is it worth ?
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Asset Management, Tracking and Assurance
What is it ?Where is it ?How is it performing ?How much is it worth ?
Assets get lossedAssets are mislaid
Assets are destroyedAssets are broken or fail
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Assets
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Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++
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Assets PlantPipesDuctsCablesVehiclesBuildingsSoftwareNetworksEquipmentFurnishingsComponentsContractsOrdersPatents+++++
Gov $10BnsMilitary $ ??BnsOil Co $ 1Bns
Telco $100Ms Hospital $10MsRetail $ 1Ms
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Highly Specialised
Techniques and tools still being
developed
MathematicalPredictiveAnalyticSearchFind
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Every business is different...but...
The challenges...
The choices...
The risks...
...are very similar!
Doing nothing
is not an option
Outsource
Insource
M&A
DIY
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Thank Youca-global.org
cochrane.org.uk
COCHRANE a s s o c i a t e s
The Art of War by Sun Tzu, 600 BC
“Speed is the essence of war. Take advantage of the enemy's unpreparedness; travel by unexpected routes and strike where he has taken no precautions”
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