ACCC Pacific Consumers Consultation Case Study (2)
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Transcript of ACCC Pacific Consumers Consultation Case Study (2)
Pacific consumer’s and credit:A case study of consultation in action
Liz MacPherson, General Manager
Ministry of Consumer Affairs, New Zealand
18th Consumers International World Congress
29 October 2007
Setting the scene
• Context for consultation
• Issues identified
• Consultation with and by the people affected
Consultation resulting in action
• TrueCost campaign piloted• Consumer clinics piloted• Training Needs Analysis being
undertaken with community groups• Minister’s Financial Summit• Ongoing involvement of Pacific
Island Reference Group
Looking ahead…
• Issues around consumers and credit are broader than simply ‘consumer issues’
• Continued engagement with community and business• Encourage ‘whole of government’ approach to
engage on key issues• Aim to identify solutions that work for people locally,
regionally, and nationally
For more information
• Pacific Consumers' Behaviour and Experience in Credit Markets, with Particular Reference to the "Fringe Lending" Market – Research Findings and Government’s Strategy
Available on the Ministry of Consumer Affairs website
www.consumeraffairs.govt.nz/policylawresearch/research/index.html