4 Multiple choice questions

8 Y plc is a growing organisation which has recently diversified into a number of significant new product markets. It has also recently acquired another company in one of its overseas markets.

What would be the most appropriate form of organisation for Y plc?

A Geographical departmentation B Divisionalisation C Functional departmentation (1 mark)

9 Which of the following principles of classical management is challenged by matrix management?

A Structuring the organisation on functional lines B Structuring the organisation on geographical lines C Unity of command D Decentralisation of decision-making (2 marks)

10 The research and development (R & D) function of a business:

(i) is primarily concerned with market research

(ii) can improve existing products as well as developing completely new products

(iii) has been less important for firms manufacturing computers to meet an industry standard than for those firms developing the next generation of computers

(iv) is always undertaken under contract by specialist external consultancies

Which of the above statements are correct?

A (i) and (ii) only B (ii) and (iii) only C (i), (iii) and (iv) only D (ii) and (iv) only (2 marks)

11 Services have certain qualities which distinguish them from products. Because of their ........................................ , physical elements such as vouchers, tickets, confirmations and merchandise are an important part of service provision.

Which of the following words most accurately completes the sentence?

A Intangibility B Inseparability C Variability D Perishability (2 marks)

12 U Ltd produces a portfolio of products and focuses its efforts and resources on persuading customers to buy them.

This is an example of which type of ‘orientation’?

A Production B Sales C Marketing (1 mark)

13 Which of the following is/are objectives of human resource management?

1 To meet the organisation’s social and legal responsibilities relating to the human resource. 2 To manage an organisation’s relationship with its customers 3 To develop human resources that will respond effectively to change.

A 1 and 2 B 1 and 3 C 1 D 1,2 and 3 (2 marks)

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QUESION:16 WHICH OF THE FOLLOWING REFLECT THE CORPORATE GOVERNANCE REPONSIBLITIES OF A NON-EXECUTIVE DIRECTOR? .TO PROTECT EXEUTIVE DIRECTORS .TO SCRUTINISE OTHER DIRECTORS .TO PROVIDE AN INDEPENDENT PERSPECTIVE .2 AND 3 .3 ONLY .1 AND 2 1,2 AND 3 ANSWER :A ______________________________________________________________________ QUESTION 17: BECAUSE OF THEIR DISLIKE FOR WORK MOST PEOPLE PREFER TO BE DIRECTED, AND TEND TO AVOID TAKING ON RESPONSIBILITY AVOID DESIRE SECURITY ABOVE ANYTHING ELSE WHICH THEORY OF McGregor ARE THE ABOVE ASSUMPTIONS BASED ON? .THEORY X .THEORY Y .THEORY Z ANSWER : A ______________________________________________________________________ QUESTION :18 WHICH TWO OF THE FOLLOWING ARE INCLUDED AS PART OF THE "5cs" OF EFFECTIVE COMMUNICATION? .CLEAR .CASCADED .CANCISE ANSWER : A+C ______________________________________________________________________

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QUESTION 19: AN ORGANISATION THAT PRODUCE GOOD QUALITY ACCOUNTING INFORMATION ENSURES THAT IT HAS WHICH TWO OF THE FOLLOWING QUALITIES? .EFFECTIVENESS .COMPREHENSIBILITY .DETAIL .TIMELINESS ANSWER : A+B _____________________________________________________________________ QUESTION:20 WHAT IS MEANT BY DOWNSIZING IN THE CONTEXT OF ORGANISATION STRUCTURE? .A WIDENING OF THE SPAN OF CONTROL WITHIN BUSINESS .A REDUCTION IN NUMBER IF EMPLOYEES AS A RESULT OF THE BUSINESS CHANGE ANSWER : B _____________________________________________________________________ QUESTION:21 THE MANAGERS OF GRINWALD CO ARE CURRENTLY DISCUSSING THE POSSIBILITY OF CHANGING FREOM A MANNUAL ACCOUNTING SYSTEM TO A COMPUTERISEFD ACCOUNTING SYSTEM. THE FOLLOWING STATEMENTS ARE MADE ABOUT MANNUAL ACCOUNTING SYSTEMS. ARE THRE STATEMENTS TRUE OR FALSE? THEY REDUCE THE SPEED AT WHICH REPTITIVE DATA CAN BE PROCESSED T/F THEY REDUCE THE RISK OF ERRORS T/F ANSWER: 1ST TRUE,2ND FALSE _____________________________________________________________________ QUESTION:22 WHICH TWO OF TYHE FOLLOWING ARE ATTRIBUTE OF GOOD QUALITY INFORMATION? .PREDICTABLE .RELIABLE .DETAILED .TIMELY ANSWER:B+D _____________________________________________________________________

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QUESTION 23: WHICH TWO OF THE FOLLOWING TYPES OF WORK ARE GROUPS PARTICULARLY GOOD AT? .WORKORGANISATION .IDEAS GENERATION .EXPERIMENTAL .ANALYTICAL ANSWER: B+D _____________________________________________________________________ QUESTION:24 STANSILAV CAREFULLY REVIEWED DATA FOR THE YEAR TO EVALUATE THE PERFORMANCE OF THE SALES STAFF.USING OBJECTIVE CRITERIA HE DECIDE WHO SHOULD BE RECOMMEND FOR PROMOTION AND WHAT FEEDBACK SHOULD BE GIVEN TO EACH EMPLOYEE.HE THEN CALLED IN THE STAFF FOR THEOIR APPRAISALS TO INFORM THEM OF HIS DECISIONS. WHAT IS THE MAIN BARRIER TO EFFECTIVE APPRAISALS IN THE ABOVE SCENERIO? .APPRAISAL AS CONFRONTATION .APPRAISAL AS JUDGEMENT .APPRAISAL AS ANNUAL EVENT .APPRAISAL AS BUREAUCRACY ANSWER:B _____________________________________________________________________ QUESTION:25 TO WHOM IS THE EXTERNAL AUDITOR RESPONSIBLE? .THE SHARE HOLDERS .THE AUDIT COMMITTE .THE GOVERNMENT .THE BOARD OF DIRECTORS ANSWER:A _____________________________________________________________________

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