Acc Svcs Conference Atlanta 2009 Space Presentation
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Transcript of Acc Svcs Conference Atlanta 2009 Space Presentation
![Page 1: Acc Svcs Conference Atlanta 2009 Space Presentation](https://reader036.fdocuments.us/reader036/viewer/2022062419/5597fa711a28ab96238b4609/html5/thumbnails/1.jpg)
New Mexico State University
Looking through the keyhole:
How users think about and use
library space
Access Services Conference 2009
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reinventing the library
• academic libraries - past
New Mexico State University
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reinventing the library
• academic libraries - present
New Mexico State University
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reinventing the library
• academic libraries - future
New Mexico State University
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our location
New Mexico State University
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project settings:
branson & zuhl libraries
New Mexico State University
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directives:
1. relocate low-use collections
2. shelving expansion
3. create new user spaces
4. with limited funds $
5. short timeframe
New Mexico State University
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―space team‖
New Mexico State University
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doing it right?!
New Mexico State University
•finding the RIGHT balance
•asking the RIGHT questions
•engaging the RIGHT players
new information service desk @ branson
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what we learned from others
• desired features
• pre- and post-project usage statistics
• assessment strategies
• from our own users …
New Mexico State University
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questions and methods
questions
• how do people use our current public spaces?
• what seems to work? what doesn’t?
• what would users like to see in an ideal library space?
methods
observation / photos
use over time
commentary
surveys / comments
surveys
flipcharts
New Mexico State University
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triangulated study
flip chart feedback
surveys of building usersphoto surveys
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observational/photo research
we used photos to:
– gather data on use of the same spaces over
time (9am/1pm/4pm/7pm/10pm)
– capture images that told a story about space
and space use (good/bad/ugly)
New Mexico State University
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zuhl 2nd @ 9am/4pm/10pm
New Mexico State University
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commentary / pictures that tell a story
―I’m not sure if we
get funding for
having these in
our library, but do
we really need six
of them?‖
New Mexico State University
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commentary / pictures that illustrate a themeMORE COMPUTERS Perhaps along with more computers, we could give the students a little more room to work?
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building use surveys
we used surveys to:
• learn about our building users (imperfect)
• gain consistent quantifiable data through
fixed questions/answers
• gain richer qualitative data through open-
ended questions/answers
New Mexico State University
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analyzing building use surveys
• print/electronic options
• quantitative data
analyzed with
SurveyMonkey
• text comments
analyzed, categorized
for themes
New Mexico State University
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flip chart feedback
we used flip charts to:
• offer a visible, social
feedback tool
• gather rich (textual)
data on our spaces
• used in initial study
and in follow-up to
―close the loop‖
New Mexico State University
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analyzing flip chart feedback
• standardized
common concepts
(e.g., noise, noisy,
loud, deafening)
• used text cloud
generator to show
results
New Mexico State University
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putting the pieces together
photo research
• themes that correlate with surveys/flipcharts
• data that shows use patterns over time
user surveys
• ―…what’s wrong with Zoo library…people who snack and gab on their phones‖
• ―Branson…looks like a prison‖
flip chart feedback
• Zuhl – ―it’s too noisy to think here!‖
• Branson – ―more comfy furniture‖
New Mexico State University
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students want
• quiet/individual v. group spaces
• more computers, but also more support for
laptops (outlets, wifi)
• color, comfy and inviting spaces critical
New Mexico State University
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zuhl library (the zoo)
New Mexico State University
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individual spaces
New Mexico State University
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trying to make the spaces work
New Mexico State University
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from low use collections…
New Mexico State University
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to high use study spaces
New Mexico State University
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fixed ….. to modular furniture
New Mexico State University
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furniture – durable, but dated…
new upholstery
New Mexico State University
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new spaces for individual and
collaborative learning
New Mexico State University
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zuhl library
• carpeting, paint & furniture - including
collaborative computer workspaces
• low use collections moved
• more computer spaces, more study spaces &
group learning spaces
• new signs & security gates
• study spaces reconfigured for quiet & groups
• furniture repurposed, reupholstered & rearranged
New Mexico State University
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branson library (―looks like a prison‖)
New Mexico State University
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low use collections….
New Mexico State University
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favorite spaces…..
repainted
New Mexico State University
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from crowded ….
to open spaces
New Mexico State University
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uninviting……….
to comfortable seating
New Mexico State University
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re-carpeted, repainted, reused &
rearranged
New Mexico State University
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from entry ……
to gathering and study space
New Mexico State University
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branson library
• new paint, carpeting & furniture
• lesser used collections moved and new
collaborative computer workspaces added
• new service desk and security gates
• lobby given new life with color and carpeting- now
a gathering place, not just an entrance
New Mexico State University
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outcomes
• more flexible-use spaces
• improved computer & laptop infrastructure
• increased gate counts—spaces are active &
busy
next• dealing with noise, incorporating food/beverage,
understanding faculty/grad student spaces
New Mexico State University
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lessons learned—finding the right
balance• user feedback will improve any space
planning project, regardless of budget
• user feedback should also be employed
when assessing what you’ve done
• operational goals matter too
• work with what you have—designers can
help you repurpose and recycle
New Mexico State University
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what have you done? questions?
New Mexico State University
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thank you!
New Mexico State University