· PDF fileCONTENTS About Us The School Message From Principal Our Mission Our Vision experts...
Transcript of · PDF fileCONTENTS About Us The School Message From Principal Our Mission Our Vision experts...
CONTENTS
About Us
Message From Principal
Our Mission
Our Vision
Our Values and Culture
General Information
- School Location
- Our Services
- Service Guarantees
General Administrative Guidelines
- Course enrollment
- Payment Policy
- School Contacts
Course Information
- Entry Requirements
- Course Fees & Other (non-tuition) Fees
- Attendance Requirements
Student Support Services
Council for Private Education
Standard Student Contract
Fee Protection Scheme
Withdrawal/Transfer & Refund Policy & Procedures
Appeal Procedures for Assessment
Feedback/Grievance Policy
International Students - Student’s Pass Application
Student Responsibilities
Code of Ethics
Confidentiality Policy
About Us
The School Of Make-Up (“the School”) was founded by Peter
Angel Wanneck and Sally Yeo in 1999. Both Peter Angel and Sally
are accomplished make-up artists and dedicated fashion/beauty
experts. Their eagerness to share their extensive knowledge in their
respective fields was a major reason for the School’s establishment.
In January 2010 the School was incorporated as The School Of
Make-up Pte Ltd.
We pride ourselves in providing quality education and training, and
look forward to having you with us.
This handbook serves as a guide for all students. While all efforts has been taken to ensure
that the information provided is correct as at time of printing, the contents of this
handbook maybe subject to change.
Student Handbook 1 Student Handbook Version 4.2
Principal’s Message
Welcome to The School of Make-up.
Thank you for choosing to further your education and training with us.
Our courses have been carefully designed to equip you with the skills and
expertise to meet the demands of the market. We also encourage self-
expression and creativity so that you may create your own professional
niche.
In addition to technical skills and knowledge, we also strive to cultivate
your entrepreneurial qualities and provide you with insights on the beauty
industry. Our wish is for you to be the best you can be in your chosen
careers.
I am confident you will find your time with us worthwhile, and wish you
success and fulfillment in your endeavors.
Peter Angel Wanneck
Principal
The School Of Make-up
Our Mission
To produce professionally trained and knowledge-equipped make-up, hair
and nail beauty professionals in order to participate successfully in the
high echelons of the beauty services industry.
Our Vision
To be the best make-up and nail training institute in Asia, as well as
trendsetters in the beauty services industry in terms of creativity,
professionalism and quality standards.
Our Values and Culture
The School Of Make-up believes in base values which positively impact
our social responsibilities. These culture building blocks are defined as
follows:
T Technical-competence
S Self-confidence
M Motivation and Mutual Trust
U Uniqueness
The School Of Make-up embraces a culture which encompasses core
values such as technical-competence as well as self-confidence. The
resulting professional realm is enhanced by a multi-faceted approach built
on teamwork, professional integrity and respect.
Student Handbook 2 Student Handbook 3
General Information
School Location
Our school is centrally located on Orchard Road, within 7 minutes walk
from Orchard MRT Station.
Address : Delfi Orchard #03-01/28/29 402 Orchard Road
Singapore 238876
Telephone : 65-6737 0208 (2 Lines)
Facsimile : 65-6734 0208
E-mail : [email protected]
Website : www.theschoolofmakeup.com
Our Services
To provide professional and personal make-up, nail and hairstyling
courses according to prevailing industry quality standards.
Service Guarantees
The School Of Make-up guarantees conformance of courses to existing
syllabus and guidelines.
General Administrative Guidelines
Course enrollment
Students are to enroll personally at The School Of Make-up. Application
fee (non-refundable) applies. Registration made by third party is
acceptable only if the student is not in Singapore.
Documents required for enrollment:
1. Original NRIC or Employment Pass (for non-Singaporean/PR)
2. Original Highest Educational Certificate
Payment Policy
All payments can be made in cash, NETS or cheque made payable to “The
School Of Make-up Pte Ltd”.
Students making payment in installments are reminded to make payment
by the stipulated due dates as in Schedule 2 of the Standard PEI-Student
Contract. Otherwise, late payment penalty of 2% of the amount
outstanding may be imposed upon expiry of seven (7) days grace period.
Official receipts issued must be retained by students for official purposes
or to substantiate payment status.
Student Handbook 4 Student Handbook 5
School Contacts
Students may approach any of our staff for any needs in person, via
telephone, snail mail or by electronic mail.
Address : 402 Orchard Road #03-01/28/29
Delfi Orchard, Singapore 238876
Telephone : 65-6737 0208 (2 Lines)
Facsimile : 65-6734 0208
E-mail : [email protected]
The school's operating hours are:
Mondays to Fridays : 10:00 am to 9:30 pm
Saturdays : 10:00 am to 5:00 pm
We are closed on Sundays and public holidays.
Course Information
Entry Requirements
Entry to our courses is subject to students having met the necessary entry
requirements. The School Of Make-up reserves the right to determine the
acceptability of equivalent qualifications. The School Of Make-Up will
assess and match the educational needs and proficiency of prospective
students.
Course Fees & Other Non-tuition Fees
Course fees stated in all communication materials include syllabus notes,
where applicable. Course fees exclude application fee, examination fees,
course fee protection insurance, medical insurance and working products
and tools which are variable for different programs.
Application fee (non-refundable)………………………….... $100
Industry Wide Course fee protection (IWC) insurance premium… $ 20
Examination fees for the various programs are as listed:
Certificate in Professional Make-up
(awarded by The School Of Make-up)…………......……….... $ 80
Diploma in Professional Make-up
(awarded by The School Of Make-up) ……………………..... $150
Diploma in Advanced Bridal Make-up & Hairstyling
(awarded by The School Of Make-up) ……………................. $150
Diploma in Fashion, Theatre and Media Make-up
(awarded by International Therapy Examination
Council, UK) ………………………………………………..... $350
Certificate of Proficiency in Basic Manicure & Pedicure
(awarded by The School Of Make-up)…………......…............ $ 80
Diploma in Nail Art & Technology
(awarded by The School Of Make-up) ……………………..... $150
Certificate in Manicure & Pedicure
(awarded by International Therapy Examination
Council, UK)………………………………….…………….... $250
Diploma in Nail Technology (awarded by International
Therapy Examination Council, UK) ……………………........ $350
Diploma in Nail Art Level 2 (awarded by International
Therapy Examination Council, UK) ………………............... $250
Diploma in Nail Art Level 3 (awarded by International
Therapy Examination Council, UK) ………………………..... $250
Student Handbook 6 Student Handbook 7
Admin fee (course transfer/deferment) ……………… $ 50
Exam re-booking fee (exam deferment) ……………… $ 20
Re-exam fee (Theory – in-house) …………………… $ 40
Re-exam fee (Theory - ITEC 1 unit) ………………. $ 55
Re-exam fee (Theory - ITEC 2 units)………………. $ 70
Re-exam fee (Theory - ITEC 3 units) ………………. $ 85
Re-exam fee (Practical - in-house) ………………... $ 80
Re-exam fee (Practical - ITEC) ……………………... $100
Exam appeal fee (Practical or Theory)……………….. $ 50
Marking of re-submitted project (in-house) ………… $ 30
Marking of re-submitted project (ITEC) ……………… $ 40
(Student to bear the postage cost to ITEC)
Alumni membership fee ………………………………. $ 40
Replacement of student alumni card ………………… $ 20
Replacement of certificate:
Certificate awarded by The School Of Make-up ………… $ 20
Replacement of certificate:
Certificate awarded by ITEC …………………………….. $ 90
Attendance Requirements
Students must achieve minimum 75% attendance to sit for examination.
For Student’s Pass holders, minimum 90% attendance is required. Only
medical certificates can be accepted as proof for absenteeism. Any other
documents will be considered on a case-by-case basis with full
justification and be acceptable at the discretion of the school or ICA (for
Student’s Pass holders).
Student Support Services
The school provides a variety of student support services to meet the needs
of their students. These include:
Orientation
Students will be taken through a course overview on commencement day.
As part of the orientation, students will be walked through the premises
and will be familiarized with general facilities such as the water dispenser,
washrooms, carpark etc.
Provision of Practise Environment
The school welcomes students to make use of available classroom(s) for
additional practice on their own time outside their curriculum hours at no
charge.
Market Employment Information
Employment opportunities are made available to students and graduates on
the school’s bulletin where available. Contacts may also be made on
student’s behalf upon request.
Information on Public Transport System
A varied range of public transport alternatives are available. This includes
the Mass Rapid Transit (MRT) system, Light Rail Transit (LRT) system,
buses and taxis.
Student Handbook 9 Student Handbook 8
For details on the different modes of transport, please visit the Land
Transport Authority official website (http://www.lta.gov.sg).
The School Of Make-up reserves the right to discipline students who
violate the required behavior code practised by The School Of Make-up.
Council for Private Education
The School of Make-up is registered with the Council for Private
Education (CPE) as a Private Education Institution under the provisions
and regulations of the Private Education Act 2009 in Singapore.
Standard PEI-Student Contract
All prospective students are required to enter into a Standard PEI-Student
Contract with The School Of Make-up. The Standard PEI-Student
Contract lists all Student-School related issues and serves as a basic
document describing the relationship between the student and The School
Of Make-up.
Industry Wide Course Fee Insurance Protection Scheme
The School of Make-up has in place an Industry Wide Course Fee
Protection Scheme by way of an insurance facility with Lonpac Insurance
Bhd.
The purpose of this scheme is to protect the unconsumed course fees paid
by students in the event that a PEI is unable to continue operating due to
insolvency and/or regulatory closure.
A copy of the master insurance policy is available at
www.theschoolofmakeup.com.
The master insurance policy sets out among other things, the events under
which Lonpac Insurance Bhd shall indemnify the Students for Fees paid to
The School of Make-up.
Withdrawal/Transfer & Refund Policy & Procedures
Transfer / Withdrawal Policy
The school allows students to transfer from one course to another within
the school with payment of a transfer fee. Purchase of course fee
protection insurance for the new course has to be made. Any credit, if
available may be transferred and apportioned to the new course fee, in
accordance with the fee refund policy.
The school will treat this as a withdrawal from the original course (refund
policy will apply) and a re-enrolment with the school into second course.
The school may at its discretion give the re-enrolled student a discount on
the fee for the second course. The discount may be up to the un-used
portion of the original course fee.
A transfer to another school is regarded as a withdrawal from the school.
Withdrawal For Cause:
The student shall be entitled to immediately withdraw from the course by
giving written notice to The School Of Make-up Pte Ltd of his/her
intention to do so under the following circumstances:
(i) The School Of Make-up fails, for any reason, to commence the
course on the commencement date;
(ii) The School Of Make-up fails, for any reason, to complete the course
by the completion date;
(iii) The School Of Make-up terminates the course for any reason prior
to the completion of the course; or
(iv) The School Of Make-up is in material breach of its obligations
under the Standard Student Contract.
Student Handbook 10 Student Handbook 11
Refund Policy For Withdrawal For Cause:
The School Of Make-up shall, as soon as practicable after receiving the
student’s notice of withdrawal, and in any event no more than seven (7)
days after receiving such notice refund to the student:
(i) the entire amount of the course fees and deposit paid; and
(ii) other non-tuition fees paid (not including payment made for
purchase of products and tools).
Withdrawal Without Cause And Refund Policy:
Where the student withdraws from the course for any reason other than for
cause, The School Of Make-up shall, as soon as practicable after receiving
the student’s notice of withdrawal, and in any event no more than seven
(7) days after receiving such notice refund to the student the following
sums (less any applicable administrative and material charges properly
paid/payable):
% of Aggregate
Amount of the Course
Fees Paid
If Student's written notice of withdrawal is received
100 More than 30 calendar days before the Commencement Date
90 Before, but not more than 30 calendar days before the
Commencement Date
80 Before, but not more than 15 calendar days before the
Commencement Date
70 After, but not more than 7 calendar days after the
Commencement Date
50 More than 7 calendar days after the Commencement Date, but
not more than 14 calendar days after the Commencement Date
0 More than 14 days after the Commencement Date
Cooling-Off Period
The School of Make-up shall provide the student with a cooling-off period
of seven (7) working days after signing the Standard PEI-Student Contract.
Within these 7 days and regardless whether the course commencement
date has passed, the student can submit written notice of withdrawal to The
School of Make-up and receive the maximum refund amount stipulated by
The School of Make-Up under Withdrawal Without Cause And Refund
Policy (less any course fees consumed by the student if the withdrawal
date is later than the course commencement date and the student has
started the course).
Transfer / Withdrawal Procedures
The school’s procedure for student transfer to another course within the
school is as follows:
a. When the student gives written notice of his intention to transfer
course, the Admin Manager will
o check that the student satisfies the Entry
Requirements/Pre-requisite of the requested course
o discuss with student the reasons for his transfer request
and explain to the student the implications for his student
pass, etc. The school must cancel the current student pass
and apply for a new student pass for the new course.
Students shall not hold the school liable should the
student’s pass application not be approved by the
Singapore ICA.
o inform the student on conditions of 7-day cooling-off
period and transfer fee payable.
o inform the student that other processing fees are payable
upon application of the new student’s pass.
o inform the student on conditions of the Refund Policy.
Student Handbook 13 Student Handbook 12
If the student maintains his intention to transfer to the new course the case
will be processed.
b. Admin Manager attends to or oversees the various transfer matters
including
o issuance of a letter to student effecting the transfer
o cancellation of the existing student pass and application
for a new pass
o termination of the existing contract and signing of the new
contract
o transferring the student’s account to the new course
(unused fee, amount to top up, etc. subject to conditions of
the Refund Policy.)
c. Local students will be notified of the outcome within three (3)
working days from the receipt of the transfer request. A formal
letter will be issued to reject/effect the transfer application.
d. Student’s Pass holders who wish to apply for a new Student’s Pass
in order to take up a different course are to submit an application
for the transfer of course of study to ICA at least 4 weeks before
the course begins. In general, ICA takes about three (3) working
days to process an application to transfer course upon receipt of a
duly completed application by ICA (excluding the day of
submission and collection). Some applications may require a
longer time to process.
The school’s procedure for withdrawal is as follows:
a. When the student gives written notice of his intention to withdraw,
the Admin Manager will talk to the student to understand his
reason for withdrawal.
b. If student does not change his intention, the Principal will
interview the student to understand his situation and to administer
the end course survey (if necessary)
c. Principal then passes the case to the Admin Manager with
instructions, if any, for processing.
d. The Admin Manager, working with other staff, attends to the
various withdrawal matters including:
o issuance of letter to student effecting the withdrawal
o cancellation of the student pass
o termination of the contract
o refunding the student (refund policy applies)
o issuing of attendance record, if applicable
Fee Refund Procedure
Please refer to Annex I for the fee refund procedure for student-initiated
withdrawal applications.
Deferment
A request for deferment will be considered on a case-by-case basis and has
to be substantiated with a valid reason. Upon approval of such request,
new purchase of course fee protection insurance has to be made to cover
the additional course duration. Maximum number of deferments shall be
limited to 2, with a maximum deferment period of 6 months,
notwithstanding extraordinary circumstances.
Appeal Procedures for Assessment
Students who have not passed their examination may submit an appeal for
review of results using FRM-009 Results Appeal Form (Annex II) which
may be obtained from the school, through the trainer stating their reasons
within 30 working days of release of their examination results.. The appeal
procedure should be used for any disagreement regarding The School Of
Make-up assessment decisions for theory, practical and project.
Student Handbook 14 Student Handbook 15
Feedback/Grievance Management and Policy
The School Of Make-up strives to resolve all student feedback, complaints
and grievances within 21 working days. For Feedback/Grievance
Resolution and Procedure, see Annex III – V.
International Students
Student’s Pass Application
International students wishing to participate in courses offered by The
School of Make-up are required to apply for a Student’s Pass with the
Immigration & Checkpoints Authority of Singapore (www.ica.gov.sg).
The School of Make-up will assist students in their application for a
Student's Pass. The Student’s Pass is not transferable and will expire upon
the student ceasing to be a student with The School of Make-up. Please
refer to Annex V for the application procedure.
A student withdrawing from a course at The School of Make-up to enroll
in another institution shall have his/her student’s pass cancelled.
Please refer to the Standard PEI-Student Contract for further details.
Students Responsibilities
Students are required to observe at all times the rules and regulations of
The School Of Make-up.
Code Of Ethics
The School Of Make-up believes firmly in a Code of Ethics. Details of our
Code of Ethics can be found in Annex VII.
Confidentiality Policy
The School Of Make-up treats all student data as confidential. Student
particulars are used only for administrative and/or educational purposes.
Student Handbook 17 Student Handbook 16
Student submits letter stating reason
for withdrawal from course and
request for refund of course fee
Refund request
denied. A letter will
be issued to student.
Refund amount computed. Student
acknowledges and accepts refund
amount due (form FRM-026
Withdrawal/Refund Acceptance).
Refund request submitted to Principal
for approval
Refund by cheque to student. Student
acknowledges receipt on payment
voucher
Eligible for refund
Cancellation of medical insurance
(where applicable)
Annex I
Fee Refund Procedure (student-initiated)
Not eligible for refund
Annex II
Results Appeal Form
Name of student
Course
Intake
Contact no
Part of Assessment
being appealed (circle) Theory / Practical / Project / Performance / Others
Reason(s) to review
exam results
For Office Use Only
Date received
Payment received Yes (receipt no. ) / No
Trainer / Marker
Response from trainer /
marker on merit of
appeal
Date of meeting of
Exam Board
Decision of Exam Board
Re-test (if any)
FRM-009 Page 1 Version 1.0
Annex III
COMPLAINT RESOLUTION PROCEDURE
The School Of Make-up believes in fair resolution of disputes involving students.
If a student wishes to make a complaint relating to any matter concerning The School of Make-up, he or she
may approach the Principal or any senior staff member and lodge the complaint.
The student will thereafter be granted a private meeting with the Principal to discuss the issue.
During the meeting a Feedback/Complaint Form will be submitted showing all relevant details i.e. name of
student, nature of complaint etc. An acknowledgement to the feedback/complaint will be given within 3
working days. Anonymous complaints will not be entertained.
The matter will then be discussed internally and the student will be privately informed of the status of the
complaint investigation and outcome of the investigation as well as the remedial action taken by The School
of Make-up within 21 working days of complaint lodging.
If the student finds the outcome and remedial action satisfactory, he/she will be asked to sign off on the
Feedback/Complaint Form thereby acknowledging settlement of the dispute. The complaint is then considered
resolved.
Should against all expectations The School of Make-up be unable to resolve the complaint with the student,
the matter will then be referred to the Singapore Mediation Centre or Singapore Institute of Arbitrators for
further determination.
Student submits
grievance in writing
Agreed action (if any)
taken. Grievance filed
for record.
Principal looks into grievance
Offers
Solution
Grievance
Justified?
Offers Explanation
Accepted
by Student?
Parties to refer matter
to the Singapore
Mediation Centre or
Singapore Institute of
Arbitrators
Grievance Procedure
No
No
Yes
Yes
Annex IV
Annex V
FEEDBACK / COMPLAINT FORM
Name of Student submitting form: ………………....................………………………………...……….…..
Submission Date: ………………………..
Was staff involved? (Yes / No)
Nature of complaint: …………………………………………..………………………………………...….
……………………………………………………………………………………………………………….
……………………………………………………………………………………………………………..…
………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………….….
…………………………………………………………………………………………………………….….
…………………………………………………………………………………………………………….….
……………………………………………………………………………………………………………..…
Principal’s Acknowledgement: ………………………………..………….…. Date: ……………...……...
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Discussed with: (Management Team / Staff)
Date: ……………………….
Resolution offered by The School Of Make-up: .............…………………………..……………..…………
…………………………………………………………………………………………….………….………
………………………………………………………………………………………………………………..
……………………………………………………………………………………………………….……….
…………………………………………………………………………………………….………….………
…………………………………………………………………………………………….………….………
Acknowledged and accepted by Student as final settlement: (Yes / No)
Agreed action taken (if any): ……………………………………………………………………………..…
…………………………………………………………………………………………………….…..…...…
…………………………………………………………………………………………….………….………
…………………………………………………………………………………………………….…..…...…
Signature of Student: …................….…………………………… Date: …....……….……....
Forwarded to SMC for mediation: (Yes / No) Date: ......………….…..….
Principal’s signature: ………………………………………… Date: …………………….
FRM-024 Feedback/Complaint Version 1.0
Annex VI
CODE OF ETHICS
I. The School of Make-up provides the highest level of service to all students through
appropriate and usefully organized resources; equitable service policies and accurate,
unbiased, and courteous responses to all requests.
II. We uphold the principles of intellectual freedom.
III. We protect each student’s right to privacy and confidentiality with respect to information
sought or received.
IV. We recognize and respect intellectual property rights.
V. We believe in consumer’s rights and do not engage in pressure selling or attempt to mislead
students in any way.
VI. We treat co-workers and other colleagues with respect, fairness and good faith, and advocate
conditions of employment that safeguard the rights and welfare of all employees of our
institution.
VII. We distinguish between our personal convictions and professional duties and do not allow
our personal beliefs to interfere with fair representation of the aims of our institution.
VIII. We strive for excellence in the profession by maintaining and enhancing our own knowledge
and skills, by encouraging the professional development of co-workers, and by fostering the
aspirations of potential members of the profession.