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Six Sigma Alchemy®(P) Ltd.Business Excellence EnablersBusiness Excellence Enablers
passion for impossiblepassion for impossible
ISO 27001: 2005 CERTIFIEDISO 9001:2000 CERTIFIED
About Us About Us Presentation Presentation
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Agenda
• Corporate Introduction• SSA’s credential & experience• Financial Institution Exposure• Case Studies• Deliverables• Methodology• Resources• Risk Mitigation Plan• Project Plan• SSA’s USP
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
PURPOSE
Committed to achieve competitive advantage to our clients
through Business Excellence and continual improvements
leading to prosperity
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
VISION
To become the preferred business excellence partner for strategy
and operational excellence that creates lasting value and be the
most preferred employer by 2012
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Expanding Scope of consulting in the last decade19
99
2001
2005
2006
2007
2008
2009
Business of Quality
(Product Quality)
Quality of Business
Founded with missionary zeal to make “Made in India” synonymous to Quality
Management system certification
Six Sigma, HRM, BPR
Process Management System
Business Excellence & Strategy Consulting
Lean & Change Management
Integrated strategy and performance management system
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Scope of SSA Techknowlogies (P) Ltd
• Design & Implementation of IT Solutions for:
• Process Management Systems (Document Management)
• Process Simulation – Training & Coaching
• Performance Management systems (KPI Monitoring)
• Problem Management systems (DWM & Six Sigma projects)
• Project Management Systems
• Six Sigma Program Management systems (Six Sigma)
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
SSA’s Competency
Creating Quality Culture through:
• Top Management enrolment – Visioning & Strategizing• Aligning Senior management team as Champions• Creating Business Excellence structure• Change Leadership / Management Training• Design & Implementation of Process & Performance
Management systems• Internalizing Skills in Lean and Six sigma• IT Support for application selection & Implementation• Proven track record in Mfg & Service process excellence
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
SSA’s Core Strengths
• Quality Culture Building
• Result Focused (Value for Money)
– 3 to 48 ROI
• Working along with the Teams
• One stop shop partnering till the Deming Award
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Growth in Order Value with the same Client
20,000 USD
660,000 USD
30Xs
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
SSA Philosophy of Excellence
E = f (Cf x E x M x Ci)
Excellence (Journey towards perfection)
E -
Customer Focus
E - Enrolment
Cf -
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M - Measurement
Ci- Continuous Improvement
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Where do we Focus?
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Long Term Pay-offCustomer Loyalty
Short term Pay-off Cost Reduction
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
SSA Transformation Strategy
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Waste elimination
Improve speed
Enrolement of people
Cost Reduction
Increase in throughput(productivity)
Continual improvement culture to improve products and services
Competitiveness of your Business for higher ROI
$Customer
& People
Loyalty
ROI
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Integrated Strategy Management System (ISM)•Develop Business Plans & Strategic Directions
•Facilitation & Design of change Management framework
•Leadership Development programs
Project repository
•Training & Project coaching
• Customer perception & touch point issues
Competency building
•Optimize manufacturing, transactional and service processes
•Performance improvement
New process
•Process repository & Automation
•Design and implementation of Quality Management Systems
Standardized processes
Dashboards for KPI monitoring & MIS
Gaps in strategic outcome
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
SSA Stages of Change Management
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Experimentation Phase
Scaling up Phase
Internalization Phase
Customized roadmap
Enrolement of people
Large scale company-wide improvements
Internalization
Scoping (3 days)
Proof testing (6 months)
Scale up continual improvement (1 year)
Integrate with Management System
(1.5 years)
3 years roadmap
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
olicy/ Strategy
Healthy policy
Attract & retain talented people
Involvement creates robust processes
Excellent organization which re-invents itself
P
eople competencyProcess ExcellenceP
roactive organizationP
SSA Unique 4-P Approach to Excellence
How We Deliver
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Rath & Strong (USA): Specialized in Six Sigma and Lean Deployments
Nutek (Detroit, USA): Specialized in Design For Six Sigma & Design of Experiments (DOE) using Taguchi Approach
iGrafx (Corel Corporation, USA) software:• Process Simulation• Process Management Solutions• Document Management Solutions • Software for Lean Six Sigma
Implementation• Enterprise Wide Strategy Implementation
Solutions
i-Solutions Global Solutions: Software for company Wide Six Sigma program management & linking strategy implementation through Performance management system
Global Tie-ups
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Our Experience
10+ years of rich experience in consulting
No. of Six Sigma Projects Done: 500+
No. of White Belts trained: 10,000+
No. of Yellow Belts trained: 8000+
No. of Green Belts trained: 5000+
No. of Black Belts trained: 5000+
No. of Master Black Belts trained: 100+
OUR FAMILY
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Human resourceService
Finance Information technology
Marketing
Research and development
Manufacturing
BUSINESS PROCESSES CONSULTED
Coverage
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Consulting CoverageWorked from 1cr company to 5000cr
Small-Medium Scale
Large Scale
MNC
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To name a few are:• Janata Sahakari Bank• Sunrise Process Equipments
To name a few are:• ICICI Group• IDBI Bank• HDFC Bank• National Stock Exchange of
India Limited• NSDL
To name a few are:• ABN Amro• JP Morgan• Pfizer Pharmaceuticals• DHL Express
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Our Tool Kit
Project Management
IT & IT Enabled support
System Certification
i-nexus
iGrafx®Process
Simulation
BPMS
Balanced Scorecard
Design for Six Sigma
Six Sigma
Lean
Tool Kit
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Global coverage
Thailand
Sri Lanka
Pakistan
China
Bangladesh
Philippines
United Kingdom
Hong Kong
Singapore
Maldives
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Customers Speak
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
“Excellent organization with focused and dedicated team of professionals. High level of commitment and professionalism is being experienced by us at every stage of interaction”
-Ravi K, Chief Manager-Estates, Bharat Petroleum Corporation Ltd.
“I believe we have started an excellent journey between our organizations with mutual understanding and co-operation. The support we received from your team was excellent and we hope to build on this during the coaching and training sessions. We look forward to work with your team in the days to come and look at possible relationships beyond the 1st wave of First Choice training.
Thanks once again to Naveen and Vijay for the good work.-Antony Bennan, Strategy Director-South Asia, DHL Global Forwarding Ltd.
“It has been a great learning, no reward or recognition can indicate the tremendous contribution made by SSA, but as a token please accept the FIRST CHOICE STAR TROPHY”
-Anil Gambhir - Internal Audit, Ketan Kulkarni – head Marketing Corporate Communication And stainability
Customers Speak
“An organization with a thorough professional approach in all dealings. Delivers to the best of its potential”
-Sandeep Kulkarni, DGM, Planning & Coordination, Deployment Lead-Six Sigma, Blue Star Ltd.
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Six Sigma Alchemy®(P) Ltd.Business Excellence EnablersBusiness Excellence Enablers
passion for impossiblepassion for impossible
ISO 27001: 2005 CERTIFIEDISO 9001:2000 CERTIFIED
““A Glimpse of Lean A Glimpse of Lean Six Sigma Six Sigma
deployment”deployment”
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Our Credentials
• Total savings achieved 125 million USD
• Ratio of Savings to consulting fees (ROI): 3 to 48 times
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
• Areas covered
• Cash Management
• Retail Asset Operations
• Capital Market Services
• Credit/ Debit card operations
• Call center process
IMPLEMENTATION BRIEF
• Lean Six Sigma implementation for process improvement
• Business Process re-engineering
• Implementation of Quality Management Systems ISO 9001:2000
• Process Mapping & Repository.
• Training on Process Mapping techniques
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
• Areas covered
• Cash Management
• Retail Asset Operations
• Capital Market Services
• Regional Processing Unit
• Debit card operations
IMPLEMENTATION BRIEF
• Lean Six Sigma implementation for process improvement
• Business Process re-engineering
• Implementation of Quality Management Systems ISO 9001:2000
• Process Mapping & Repository.
• Training on Process Mapping techniques
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
IMPLEMENTATION BRIEF
• Implementation of Quality Management Systems ISO 9001:2000.
• Process Mapping & Repository.
• Training on Process Mapping techniques
• Review of Process Documentation for improvements.
• Areas covered
• Investor Services
• Domestic Resource Department
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Domestic Resource Department
passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
IMPLEMENTATION BRIEF
• Implementation of Quality Management Systems ISO 9001:2000 (over 100 branches)
• Process Mapping & Repository
• Training on Process Mapping techniques
• Areas covered
• Retail Banking
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
IMPLEMENTATION BRIEF
• Implementation of Quality Management Systems ISO 9001:2000.
• Process Mapping & Repository.
• Training on Process Mapping techniques
• Areas covered
• Central Processing unit
• Internal Audit Group
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
IMPLEMENTATION BRIEF
Achievement so far•115 Yellow Belts, 130 Green Belts, 15 Black Belts & 20 Champions trained in Lean Six Sigma
•122 Projects completed successfully (65 yellow belt and 57 green belt)
•4 projects using Design for Six Sigma (DFSS)
IMPLEMENTATION BRIEF
Phase 2 achievements• 4 projects using
RapiDMAIC® methodology• Savings of average 60 lakhs
per annum from on time monthly billing and on time collection of listing fees
• 520 processes mapped and approved across all functional areas
IMPLEMENTATION BRIEF
Phase 3 • Internalization in progress
• Implementation of Integrated Management System
• Deming Award planned for 2012
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Financial Institution Exposure
Mumbai
IMPLEMENTATION BRIEF
Lean Six Sigma implemented- Wave 1 completed
Wave 2 in Progress
• Areas covered
PAN Card processing
Depository
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
Awards
• CLIENT NAME : Bharat Petroleum Corporation LTD
• PROJECT TITLE : Reduction in Bitumen Lorry turn around time
• AWARDS : • Qimpro Convention 2008 – National Competition held at Mumbai : Merit
Award
• BPCL IDEAS 2008 –Organization wide competition held at Mumbai : Recognition Award.
• 19TH INSSAN 2009 – National Suggestion Competition held Jamshedpur - First Prize in the best Suggestion Category
• SAVINGS: 124 crores
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passion for impossibleSix Sigma Alchemy®(P) Ltd. Business
Excellence Enablers
© Copyright Six Sigma Alchemy (P) Ltd.
THANK YOU!
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