About Me Terry Brothers. About IT Take Away Office 365 Migration Challenges.
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About Me Terry Brothers
Transcript of About Me Terry Brothers. About IT Take Away Office 365 Migration Challenges.
About Me
Terry Brothers
About IT
Take Away
Office 365 Migration Challenges
Office 365 Deployment Phases
• Plan• Prepare• Migrate
Challenges and Solutions
• Shared mailbox permissions• Multiple mobile phone models• BlackBerry activations• ConnectWise and CWAdmin• Outlook version• SMTP relay• Outlook.com blocked• Users Do Not Read Instructions• Routing addresses• Restoring from old Exchange
server
• Mail flow setting didn’t migrate• Managing distribution lists• Mostly PowerShell script
management• Exchange or Windows
PowerShell• O365 admin or Exchange admin• CRM integration • Shared mailboxes with
voicemail• Old Outlook rules reactivated
Shared Mailbox Permissions
Permissions of shared mailboxes did not migrate
Document delegated permissions
We used PowerShell to quickly add back the necessary permissions
Configure Mobile Phones
• Multiple mobile device models• Users Do Not Read Instructions
• Document the most common devices• Email instructions to your users• Email instructions to your users … Again• Be ready for the oddball or uncommon device
that you don’t know how to configure
Outlook Version 2010
SCCM did not update all PC’s
Outlook would not connect to O365
Be prepared to manually apply updates
This occurred on about 5% of our systems
Outlook Web Access
Outlook.com blocked by customersField techs could not access OWA
Used the Global Federated Services URL
Routing and Email Addresses
UPN (User Principal Name)User’s email address
Routing address
We manually verified these settings in each user object
A number of accounts were incorrect
Manual verification made the migration more smooth
Mailbox “Mail Flow” Settings
Mail Flow settings may not migrate
[email protected] forwarded to [email protected]
Manually reconfigured mail flow settings
We learned of this on the fly
Outlook Rules
OLD Outlook rules reactivated
Had to convince users that IT wasn’t screwing with them
Managing Distribution Lists
“Managed by” no longer works
Since the migration – IT manages membership for all distribution lists
PowerShell Management
Most admin functions are performed via PowerShell
Just prepare yourself if you are strictly a GUI person
PowerShell is easy … Once you know what you are doing
We have scripts you can modify and use for your organization
ConnectWise
Mailbox delegation and SMTP configuration
ConnectWise works just fine
We have the configuration settings
Ask me if you need them
Dynamics CRM
Email Router Configuration
Installed and configured the CRM Email Router
Tetyana with Catapult helped ESI
Bandwidth for Data Migration
No IssueInformational Only
We were able to migrate 45 GB in 6 hours across a 45 MB pipe
This was consistent for each day we migrated mailboxes
The End
Wake up! It’s lunch time
