ABOUT · GINGER HOTELS CASE STUDY Nomadix Internet Access Gateway GenNext hotels strive to provide...
Transcript of ABOUT · GINGER HOTELS CASE STUDY Nomadix Internet Access Gateway GenNext hotels strive to provide...
Operated by Indian Hotels Company Limited (IHCL), Ginger Hotels is the leading chain of budget
hotels in India — with 35 properties across 30 cities in India. Ginger is a “GenNext” category of
hotel, appealing to business executives and leisure travelers who seek luxury accommodations on a
budget. With a unique blend of comfort and efficiency, Ginger provides a superior hotel experience
with no compromise on quality — at a reasonable price.
©2017 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com
GenNext Approach for Leading Indian Hotel Chain Delivers High-Speed Internet Access, Centralized PMS for Efficient Operations with Quality Guest Experience
ABOUT GINGER HOTELS
CASE STUDYNomadix Internet Access Gateway
GenNext hotels strive to provide a sophisticated experience from entry to departure while taking a
lean approach to operations. This lean approach is key for GenNext hotels so their guests do
not incur high prices. Traditionally, the property management system (PMS) in hotel chains is
decentralized, which can be costly to maintain. Ginger sought a new, centralized PMS to trim costs
and operate more efficiently.
Not only was Ginger’s PMS decentralized, their existing internet access solution was inefficient and
lacking in functionality. This caused more overhead for the hotel and dissatisfaction among many of
its guests concerning their internet experience.
CHALLENGE
©2017 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com
CASE STUDYNomadix Internet Access Gateway
SOLUTION
“Nomadix access gateways are ultra-reliable and have extremely good functionality. The gateways can be easily enhanced with
additional software to create a complete solution that will improve the internet
experience of guests in hospitality and any number of markets.”
– Ramesh S. MANAGING DIRECTOR,
D-VOIS COMMUNICATIONS INDIA PTE LIMITED
• Ginger, along with their technology partner TATA Consultancy Services, selected hospitality service
provider D-Vois Communications of India to design the network and the solution. Sri Lanka-based
Innovative Data Solutions (IDS) was then brought on board to package and deploy the solution to
meet Ginger’s needs across all 35 hotel locations. The solution needed to be able to easily mesh
with Ginger’s existing systems, notably their SAP Travel Management Suite.
• IDS supplied its hospitality broadband management platform, centraSERV, coupled with
Nomadix’s AG 2400 Access Gateway. While Ginger’s previous solution required a PC to run the
software at each location, the new solution was set up to communicate with a centralized PMS
hosted in the cloud. This cloud functionality enabled Ginger to remove all hardware at each
location except for the Nomadix gateway.
• The total solution was architected, deployed and tested in Sri Lanka without a single visit to India.
Software was installed over the internet, using applications such as Remote Desktop and LogMeIn
to configure the system online. IDS then tested the solution remotely to ensure all components
were working properly. This remote setup saved Ginger travel costs and the expense of
on-site time.
• Some of the solution’s notable features include:
- Group Bandwidth Management – allows Ginger to set the amount of bandwidth on a room-
by-room basis, irrespective of the number of users
- Multiple WAN Port Management – enables Ginger to provide two-tier bandwidth
assignments based on user category
- Single Password – allows guests to use the same password across all Ginger properties,
providing an added level of convenience
- Advance Internet Purchase – guests who pre-purchase premium internet access at one
Ginger property now have the ability to use that access across all properties
- Centralized Two-Way Communication – enables data to travel two ways – both to and from
the PMS – in a centralized fashion, thereby ensuring the information can be used effectively
across all properties
©2017 Nomadix, Inc. All rights reserved. / 30851 Agoura Road, Suite 102, Agoura Hills, CA 91301 / 818-597-1500 / [email protected] / www.nomadix.com4780-031517-01
CASE STUDYNomadix Internet Access Gateway
Productivity Gains and Reduction in Operating CostsThe centralized PMS provides one point-of-control for Ginger’s properties. Implementation of new
features, systems and software updates are all done in one location. This has been especially beneficial
for a budget hotel chain like Ginger, which does not have IT support staff in each location. Managing
internet access and bandwidth management from a centralized location has led to greater efficiency and
a reduction in operating costs.
Knowledge is PowerWith the two-way communication functionality, Ginger has reaped the benefits of receiving detailed
information about its guests from its PMS – details such as guest loyalty status, mobile number, personal
preferences and more. Ginger can then put this information to use for AAA (authentication, authorization
and accounting) purposes, thereby creating a more personalized experience for its guests.
Improved ReliabilityWithout additional hardware required for each location, the new solution enabled Ginger to simplify their
network and reduce opportunities for failure.
RESULTS
“With the centraSERV-
Nomadix solution, we
have been able to boost
the efficiency of our
internet access and
offer an increased
number of features that
have greatly benefited
our guests. We couldn’t
be happier with the end
result.”
– Sachin Deo IT MANAGER, GINGER HOTEL
ABOUT NOMADIX
Nomadix’s commitment to high-speed internet access and bandwidth management technologies is
exemplified by its family of internet access gateways and deep-packet inspection appliances. The company’s
internet gateways can support the deployment of networks with up to 8,000 simultaneous mobile devices.
Its Alloc8 – X Series can support up to 10GB of data throughput. With Nomadix, properties can effectively
allocate bandwidth and optimally manage and monetize its network access to provide a world-class internet
experience for its guests.
For more information, visit www.nomadix.com.