ABOUT ENETEL SOLUTIONS

Enetel Solutions is a software development and system integration company which operates

within Roaming Solutions group of companies.

Our focus on one side is in Telco, Financial and Transportation verticals, where we have a long

lasting experience in development, implementation, integration as well as operation and

maintenance of complex information systems. On the other side we are focused on inhouse

software development. We have developed and delivered large number of software solutions

based on customers’ requests and have several software products of our own.

We are developing state-of-the-art IT products and constantly striving towards innovation and

creativity. Our success comes not only from our consultancy and technical expertise, but also

from our customer-focused engagement style.

We belive in a teamwork and continuous development and education of our employees.

Innovation, determination, customer focus are the values we are commited to. We offer a

valuable support to an improvement of our clients’ business operations through modern, holystic

software solutions, consulting and optimization of business processes.

Our determination is to use our expertise and develop outstanding

software solutions for our clients and improve their business.

LINES OF BUSINESS Our vision is streamlined into two main lines of business

Partners’ Products Integration and Development

We are teaming up with the leading global software vendors to bring to our clients the best in class software

solutions in areas of Billing and Charging, Job Management, Business Processes Automation, VAS

Consolidation, Networks Design, MVNO Platforms, ERP, Big Data Analytics and Business Inteligence. We

are the experts in fast and high quality development of customized software products that meet demands of

our client.

Software Development

Enetel Solutions portfolio consists of wide range of in house developed software products in Telco, Financial,

Transportation and Public sector, fully integrated in a complex and high-reliability enterprise solutions of our

partners. Each step from planning to delivery is made through proven practices, with goal to deliver software

tailored to customers’ requirements. Our commitment to our customers is always to deliver what we promise.

Our experience, expertise and end-to-end approach to software development and systems integration, help

our clients to:

• Consolidate their IT systems and improve efficiency

• Transform IT environment without disrupting customers daily processes

• Increase the level of automation

• Simplify the introduction of new services and technologies

OUR SERVICES

Main areas of business and expertise include

• Business process analysis

• Solution design and architecture

• Software development

• System integration

• Performance optimization and data migration

• Operation and maintenance of IT systems

• Managed services and consultancy

Delivery model

• Delivery of partners’ software products/solutions with accompanying services (installation,

integration, development, support, managed operations)

• Turn-key software products delivery model (software design and development, system

integration, data modeling and data migration)

• Outsourcing based on resource delivery model (on-, off-, near-shore)

• Software management through managed services

AREAS OF EXPERTIZE BSS/CRM domains

• Prepaid, postpaid, convergent billing

• Telco product catalog

• Customer Care solutions

• Customer experience analytics (Big Data)

• Provisioning

• Mediation

• Integration, migration and operations services

VAS domain

• SMSC/MMSC/VMS/USSD GW consolidation

• M-Commerce (electronic and mobile payments)

• Non-card payment solution

• Service Delivery Platform

AREAS OF EXPERTIZE SAP technologies domain

• SAP ERP (FI, CO, MM, SD) implementation

• BOBJ Business Intelligence

• SAP Afaria Mobile Device Management solutions

In-house software development domain

• E-Commerce solutions

• Social Networking platforms

• Content Management platforms

• Web development

• Mobile apps development

• Georeferenced Data Analytics

TECHNOLOGY PROFICIENCIES

Our software development team has strong expertise in following segments of software development:

Software development

technologies

• Java

• C#

• JavaScript

• Node.JS

• PHP

• HTML, CSS

• PL/SQL, T-SQL

Databases

• Oracle

• PostgresSQL

• MSSQL Server

• MySQL

• MongoDB

Frameworks, libraries and

techniques

• Spring

• Tapestry

• jQuery

• Bootstrap

• Ajax

• SOAP, RPC

• Jasper Reports

• BIRT Reports

• Hibernate

• Google Maps API

• Activity Workflow

MAIN PARTNERSHIPS

ERICSSON

Enetel Solutions provides continuous implementation, custom software

development and operations services, integration with CRM and

provisioning systems on billing and charging systems of Ericsson and

prepresents Ericsson regional partner for billing and charging systems.

Enetel Solutions was actively included in implementation and delivery of a

number of customizations on Ericsson BSCS IX3 and iX R2 billing

platforms. Our developers and system engineers were involved on-site in

implementation, migration, test and operation and maintenance of Ericsson

BSCS billing platforms.

Within the scope of these projects we are fully responsible for business

analysis, functional specification, solution design, solution architecture, UAT

and documentation.

We were responsible for delivery of number of customizations for Ericsson

Charging System.

MAIN PARTNERSHIPS

AUTOMIC

Enetel Solutions uses ONE Automation solution from Automic to automate

every aspect of our customer’s business - processes, applications and

infrastructure - to eliminate errors, ensure compliance, reduce costs and

maintain services while providing a full dashboard with real-time updates. By

taking away the stress of the everyday jobs management, our customers can

focus on innovating, and in the same time achieve the required levels of cost

containment, business agility and innovation through business automation

strategy.

ONE Automation solution by Automic, embodies the trend toward IT process

automation convergence to cover the full spectrum of today’s automation

needs more than any other vendor’s solution. Enetel Solutions is an

exclusive partner of Automic for the region of South East Europe.

By implementing ONE Automation solution, one of our CSP customer

decreased the bill cycle time, and reduced the number of processing errors

within the billing process significantly.

MAIN PARTNERSHIPS

ENGHOUSE NETWORKS

Our partner Enghouse Networks delivers comprehensive IT solutions for next

generation telco network operators who include broadband wireless/mobile

service providers, cable MSO, fiber to the home suppliers, wholesale,

local/international carriers and enterprise business telecommunications

providers.

Enetel Solutions deploys Enghouse Networks software solutions to enable

new revenue opportunities, enhance inter-departmental processes, deliver

critical business intelligence, and save considerable costs for our customers.

Enetel Solutions partnership with Enghouse Networks is bringing the decades

of experience, an innovation culture, and dedicated support staff to our CSP

customers.

Enetel Solutions and Enghouse Networks are the strategic partners for

growth.

MAIN PARTNERSHIPS

SAP

Enetel Solutions is the official Value Added Partner of SAP. By combining SAP products for

the corporate governance we attained the Power Of Innovation.

Within the SAP portfolio Enetel Solutions is specialized for the following areas:

• ERP – Supports critical business processes, such as finance (FI), controlling (CO),

material management (MM), sales and distribution (SD), and other essential corporate

functions.

• Analytics – Business intelligence (BI) helps users to make fact-based decisions with

enterprise business intelligence solutions that enable users to engage with all their data,

on any device, across any platform.

• Mobile – Mobile solutions from SAP offer the foundation for enterprise mobility and

integration with the core enterprise applications of its customers.

• HANA – SAP Business Suite is also available powered by SAP HANA as its business

suite that captures and analyzes data in real time on a single in-memory platform.

MAIN PARTNERSHIPS

BETA SYSTEMS

Beta Systems is a leading provider of IAM solutions designed for

companies and industries that process large volumes of data. Their highly

scalable products deliver proven IGA modules for application in the

complex, heterogeneous IT environments of mid-sized businesses and

large corporations.

With our partner, we implement identity governance and administration

(IGA) solutions that address the needs of mid-sized and large companies

across all industries and make sure our customers reliably protect their

data and meet the various applicable legal provisions.

Already implemented at high ranking FSI companies in Serbia, these

solutions secure handling of corporate data, significantly reducing

operating costs and lowering the risk associated with data access.

PERFORMANCE MONITORING SOLUTION

Network Performance Management:

• Based on adaptive SW

• Independent of the HW environment

• Implementation which doesn’t require additional ICT infrastructure

investment

Our managed services offering:

• Base/advanced services with different support levels (audit, evaluation,

consolidation, monitoring, reporting, maintenance, planning and ICT

infrastructure design)

• Services adapted to your real needs, tailor-made solution

• SLA contract with precisely defined responsibility matrix

Your benefits:

• Reducing operating costs, increasing productivity, company focus goes

back to the core business, mitigating risk of the IT infrastructure and highly

complex applications maintenance process, company retains control over

all relevant processes

PERFORMANCE MONITORING SOLUTION

Implementation Lifecycle

PHASE 1 - ICT Audit and estimation

• Overview, documentation and evaluation of the existing ICT infrastructure

PHASE 2 – ICT infrastructure consolidation

• Correction of the identified problems in the existing ICT infrastructure

PHASE 3 – Performance monitoring

• Performance monitoring and report creation

PHASE 4 – IT support

• Support in resolving incidents and problems

PHASE 5 – ICT infrastructure maintenance

• Management and maintenance of the entire customer’s ICT infrastructure

PHASE 6 – Planning and infrastructure design

• Service of the complete planning and development of the ICT infrastructure

PERFORMANCE MONITORING SOLUTION

Managed Services – Services Segmentation

TIER 1

• Operational Control Center – Front End Team

• Monitoring of ICT infrastructure and applications

TIER 2

• Incident solving

• Problem correction

• Escalation towards Vendor in case that problem can’t be resolved by Tier 2

support

TIER 3

• ICT infrastructure management

• Complete ICT infrastructure administration (Network, System, Database,

Storage, Hardware administration)

TIER 4

• ICT infrastructure planning and development

• Design of the solutions required in ICT infrastructure development

GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION

GEOTELEMARK is web application which represents integrated solution for

business support. Users from different departments can access relevant geo-

referenced data and generate reports.

The intuitive power of geo-referenced data, combined with analytical power,

provides opportunities that may not be detected in tabular data alone and can

help in providing competitive edge.

GEOTELEMARK provides real-time location based information in order to

enhance workflows and improve decision making:

• Customer analysis and profiling

• Sales force planning and optimization

• Territory coverage analysis

• Availability analysis

• Asset overview

• Direct marketing improvement

• Management reporting improvement

GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION

Characteristics

• Displaying and analysing telecommunication network elements on Google

Maps georeferenced maps

• Using Google Maps to visualize relevant information

• Can be used on various devices – PC, tablets and smart phones

• Unified and intuitive view of assets (existing and planned assets etc.) and

marketing data (customer data etc.) on the map

Functionalities

• Data geo-referencing

• Search and filter data according to specific objects and attributes

• Grouping of filtered data on selected areas

• View of selected data on geo-referenced maps

• Synchronization of data from different sources

• Data entering over web and android application

• Access rights management

• Easy manipulation of objects on the map in terms of visibility

GEO-REFERENCED BUSINESS INTELIGENCE SOLUTION

Deployment scenarios

• Presentation of the network objects and services in the given

area – see capacity in the particular point on the map

• Correlation of customer data and technical data for specific

segments of customers

• Possibility to import questionnaire data and data analysis.

Support for Sales Deparment in customer targeting and

promotions.

• Consolidation and correlation of information about residential

and business users, data import from different sources

• Import of other georeferenced data – eg. data about competition

• Reporting based on different criteria

Our platform ensures future proof solution providing best-of-

breed customer experience to drive your customer acquision,

ARPU and sales:

• Clean feature reach UI

• Attractive product presentation to engage and sell

• Flash sales

• Customer data analytics

• Push notify mechanism

• Mobile first

• Omni-channels for shopping

• Personalized customer experience

• Social proof

• Online Loyalty Program

• Online chat assistant

• Free shipping is a must

• Same-day service, free return shipping

• Beacon Technology

E-COMMERCE PLATFORM

Service Focus

Social Proof

Big Data Analytics

Mobile First

Customer Experience

E-COMMERCE PLATFORM AT A GLANCE

Mobile

site iOS

App

Android

App

E-COMMERCE ANALYTICS AT A GLANCE

ISO CERTIFICATION

ISO 9001:2008

Enetel Solutions has implemented

and maintains Quality Management

System which fullfils the

requirements for the following

standard: ISO 9001:2008

ISO 27001

Enetel Solutions has implemented

Information Security Management

System which fullfils the

requirements for the following

standard: ISO 27001

OUR TEAM