Aboriginal Women and Family Support Unit (AWFSU ... · Aboriginal Hospital Liaison Officer (AHLO)...

Mercy Health Manager – Aboriginal Programs

MERCY HEALTH

POSITION DESCRIPTION Manager- Aboriginal Programs

Core Mercy Values: Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork

Position title: Manager – Aboriginal Programs

Employee name:

Entity/Group: Business Unit/Department:

Mercy Hospital for Women (MHW) Allied Health Working with all Health Services staff Mercy Health, including: Aboriginal Women and Family Support Unit (AWFSU) Nangnak Wan Myeek - Nurture, care and look after me and

mine (New Directions) Supporting Nangnak Babun Murrup –Nurturing Mother’s

Spirit Clinic

Date: December 2012

Position reports to: Program Director Ambulatory, Allied Health & Community Services

Positions reporting to this one:

Aboriginal Research and Support Officer - New Directions Senior Engagement Officer – New Directions Senior Aboriginal Hospital Liaison Officer Aboriginal Hospital Liaison Officer (AHLO)


Position Purpose: To provide effective management and strong leadership of multidisciplinary programs which aims to ensure that Aboriginal & Torres Strait Islander (Aboriginal) mothers, babies, and children receive health care and early learning support during the antenatal phase, through childbirth, until the child attains eight years of age

To manage the operational, financial, human and information resources of programs in consultation with the Program Director Allied Health & Community Services

To work collaboratively with other service areas to achieve the actions outlined in the Service Agreement for New Directions and the Department of Health ‘Improving Care for Aboriginal Patients’ (ICAP) program

To represent Aboriginal issues to key forums internally and to external stakeholders To oversee cultural competency development and within Mercy Public Health Inc (MPHI) including activities such as the annual

Reconciliation and NAIDOC week events Qualifications:

Tertiary level qualifications in a related discipline (Allied Health, Social Science, Nursing, Health Administration or Community Health)

Current driver’s license Experience: A minimum of 4 years experience as a Manager in a health care or community setting

Relevant project management experience Broad based knowledge of Aboriginal health issues and commitment to improving health outcomes for Aboriginal people Experience in consultation with the Aboriginal community and its Elders Knowledge of and commitment to the Victorian Aboriginal community, cultures and values, mainstream as well as Aboriginal

health services and the Victorian health system particularly as they relate to women’s and children’s health and parenting practices.

High level computer expertise in commonly used applications Resource Management:

Total staff management (FTE): Annual Operating Expenditure: Annual Capital Expenditure:

Mandatory Organisational

Competencies Personal competencies Job Competencies

Orientation

Excellent interpersonal, verbal and written communication skills

Knowledge of the ICAP programs and goals

Diversity Training

Strong consultative and collaborative leadership skills Understanding of legislation and government policies relating to needs of vulnerable clients and when such legislation need to be implemented

Fire and Emergency Training

Customer/client and team focused Demonstrated experience in management, leadership and driving innovation

OHS Training

Ability to influence and negotiate effectively with internal and external bodies at varying levels

Ability to create and deliver training frameworks and share cultural knowledge to build employee


competency Recruitment & Selection

Training

Ability to work effectively as a team member and a leader in the multidisciplinary environment of a mainstream public women’s hospital

Knowledge of the organization and operation of the partner organizations

Infection Control (Hand Hygiene)

Ability to effectively lead a team and engage with community organizations, representing MHW programs that promote health and well-being for Aboriginal people

Key Result Areas Key Activities Standard Measures

Demonstrate and uphold the Values and Mission of Mercy Health.

Ensure the values of Mercy Health are incorporated into daily work practices for all staff

Be compassionate and provide support to staff and clients

Consistently show respect and value each person’s dignity

Seek opportunities to be innovative for improvement Communicate openly and honestly as an effective

team member Ensure effective program, financial, information and human resource management, reporting and co-ordination of service

Develop project plans with Key Performance Indicators (KPI’s)

Deliver activity reports and recommendations to the Steering Committee/Management as required

Reports to OATSIH as per funding agreement Develop effective relationships with staff and

colleagues to enable achievement of actions Establish effective communication with partner

organisations, clients, families & management Ensure accurate documentation is maintained

KPI’s and deliverables achieved within agreed timelines

Manage within budget Maintain excellent rapport with OATSI, internal and

external stakeholders Staff workplans are in place and managed Evidence of a culture with open and transparent

communication Evidence of regular appropriate and effective

communication New Directions priority areas In liaison with internal services establish the program

deliverables outlined in the Service Delivery and Review Framework (SDRF)

Programs developed and delivered in a timely manner with key deliverables in line with the SDRF

Demonstrated improvements in: access to care for women pregnant with an

Aboriginal child standard information about baby care and

parenting delivered for Aboriginal families monitoring of Aboriginal women and children’s

health testing, early detection and referral for timely

treatment or Aboriginal children’s hearing, sight,


Key Result Areas Key Activities Standard Measures speech and other developmental issues before starting school

Liaison with appropriate agencies and the Aboriginal community to identify gaps in information and service

Development of appropriate educational resources and services

Work with the Steering Committee to enhance the membership and effectiveness of the MHW Aboriginal Consultative Committee

Attendance at meetings and evidence of development of resources

Aboriginal Consultative Committee working effectively

Development, delivery and oversight of cultural competency framework within MPHI

Development of links with rural communities from which Aboriginal patients are referred and promotion of the programs within the community

Initiation of contact with appropriate communities Use appropriate opportunities to promote the program

within the partner agencies and in the Aboriginal and general communities

Programs promoted in Aboriginal and mainstream media, and in-house Mercy Health publications of and partner organisations

Ensure services and practices are delivered with strong focus on customer service and continuous improvement

Knowledge of complaints resolution process and incident reporting

Act as a strong customer service role model

Minimal customer complaints Minimum timeframe to resolve complaints Evidence based practice

Provide so far as is practicable, a healthy and safe environment for staff and others in the workplace and actively review work procedures and supervise staff to ensure all work is performed in a safe manner.

Undertake regular risk assessments Complete incident forms Actively investigate incidents Assist injured staff to return to work in a safe and

timely manner Keep orientation records Encourage employees to ensure their own protection

against vaccine preventable diseases

Complete Risk assessments and implement controls Record incidents thoroughly and accurately Conduct and completes incident investigations in a

timely manner Provide alternative duties for staff on return to work

plans Ensure all new staff are provided with an orientation

to the work area Reduce number and cost of WorkCover claims

Employee’s Signature: Date:

Print Name:

Line Manager Signature: Date:

Print Name:

Mercy Health Manager – Aboriginal Programs Page

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Selection Criteria - Aboriginal Programs Manager Please address the following in your cover letter;

1. Demonstrated experience in the provision of practical, cultural and emotional support to

Aboriginal families/community 2. Demonstrated knowledge of Department of Health Improving Care for Aboriginal Patients

(ICAP) program and goals 3. Demonstrated knowledge of the Victorian Aboriginal community, its culture, values and

women’s and babies’ health needs 4. Ability to share cultural knowledge to build the overall competency of the hospital 5. Understanding of relevant legislation and government policies relating to needs of vulnerable

clients and when such legislations need to be implemented 6. Demonstrated excellence in verbal and written communication skills, to ensure effective liaison

with staff members regarding the health and social needs of Aboriginal women and families, and with community organisations to support the continuum of care

7. Able to demonstrate effective management and strong leadership of multidisciplinary programs and teams

8. Demonstrated participation in community development projects 9. A demonstrated ability to effectively communicate critical issues to their immediate Manager

and to administer situations in a sensitive and timely manner 10. Demonstrated ability to work effectively within a team and other hospital units and an ability to

appropriately deal with conflict in a timely manner

MERCY HEALTH

POSITION DESCRIPTION Senior Engagement Officer - Nangnak Wan Myeek (New Directions)

Mercy Values:

Compassion, Hospitality, Respect, Innovation, Stewardship, Teamwork

Position title: Senior Engagement Officer - Nangnak Wan Myeek (New Directions)

Employee name:

Entity/Group: Business Unit/Department::

Mercy Hospital for Women (MHW) Allied Health

Date: November 2012

Position reports to: Responsible to:

Manager – Aboriginal Programs Positions reporting to this one:

None

Position Purpose: As part of a multi-disciplinary team to provide outreach, support to, and promote health and well being among Aboriginal & Torres Strait Islander (Aboriginal) babies born at MHW and their families

To assist and advise the Manager and Aboriginal Team in the development of culturally sensitive programs, especially in the priority areas of the federal government Nangnak Wan Myeek (New Directions) policy framework

To assist in the identification of barriers for Aboriginal families in accessing appropriate health care, and in the development of strategies designed to facilitate access

To work collaboratively with MHW staff and the New Directions Program to support Aboriginal families to develop skills and support structures relating to pregnancy care and parenting practices

Qualifications & Requirements:

Desirable - Qualifications in Allied Health, Nursing, or Social Work Necessary - Current driver’s license

Mercy Health Engagement Officer - Nangnak Wan Myeek (New Directions)

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Experience: Intermediate computer skills Knowledge of and commitment to the Victorian Aboriginal community, mainstream and Aboriginal health services,

and the Victorian health system Understanding of Aboriginal culture and values, particularly as they relate to women’s and children’s health, and

parenting practices Experience in providing support and advocacy for Aboriginal families Well developed communication skills and a demonstrated capacity to work effectively within a multidisciplinary team

Resource management:


n/a

Mandatory Organisational Competencies

Personal Competencies Job Competencies

Group Orientation Awareness of the needs and confidentiality of clients, staff, and the community

Professional approach to all interactions

Diversity Training Ability to engage with, and promote, the health of Aboriginal women, children and their families

Broad knowledge and understanding of health care services within the hospital and the community, and ensuring that they are appropriate and accessible to Aboriginal babies and their families


Ability to work collaboratively with staff, to actively contribute to reaching New Directions program goals

Ability to engage and influence New Directions clients and staff in the implementation of the New Directions Service Delivery Review Framework (SDRF) action plan

OHS Training

Ability to represent and promote the New Directions program internally and externally

Consultation regarding provision of a culturally appropriate and welcoming environment for clients and their families


Ability to work well as a team member in the environment of a public women’s hospital

Effective liaison within MHW, and between the hospital and all stakeholders regarding the needs of New Directions clients


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Ability to work independently, and co-operatively with Aboriginal and mainstream health and community professionals across a wide range of disciplines and backgrounds

Participation in the development of Mercy Public Health Inc (MPHI) orientation and in-service training for staff, acting as a resource person for cultural education of staff and students about Aboriginal health needs



Ensure the values of Mercy Health are incorporated into daily work practices



Seek opportunities to be innovative for improvement

Communicate openly and honestly as an effective team member

In collaboration with the Aboriginal Program teams ensure MHW provides culturally appropriate care for clients and families, and provides advice, consultation and support to staff, Aboriginal and local organisations regarding the needs of Aboriginal babies, women and families

Consults broadly with Aboriginal Program team, other hospital and community members to promote awareness of Aboriginal health needs, hospital services, the New Directions program, and the Aboriginal Women & family Support Unit (AWFSU)

Works with MPHI staff to promote culturally appropriate care, and awareness of Aboriginal parenting practices, values and needs

Contributes to Service Delivery & Review Framework (SDRF) action plan for staff cultural awareness training

Positive feedback from clients, staff and community workers

Contribution to establishment of feedback processes

Partner organisations aware of and engaged in the New Directions program

MPHI services are supported to provide culturally safe care to Aboriginal families

Liaise with appropriate agencies and MPHI to assist with effective planning of health services, and to identify and redress barriers and gaps in service Represents MHW on appropriate community committees as requested

Initiate and implement strategies consistent with the aims of the program

Contribute actively and provide consultation to other relevant community projects and programs within MPHI

Contribute to action plans to address gaps and barriers to accessing services

Develop relationships and referral processes as per SDRF

Gaps and barriers for Aboriginal clients of New Directions and MHW are identified, strategies to reduce them are implemented, and issues clearly documented

Current clients are aware of available services and options

Contribution to identification of potential new funding streams to assist in bridging gaps and overcoming barriers


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Key Result Areas Key Activities Standard Measures action plan

Contribute to audit & development of Fact Sheets

Participate in community development activities to promote Aboriginal health and well-being

Attend and actively participate in all agreed meetings Record statistics, work sheets, diaries and other reports as

requested Participate in presentations, events and Open Days

Verbal and written reporting regarding community development participation

Attendance at meetings as requested and active participation regarding client and community needs

Promote awareness within MPHI and partner organisations of significant Aboriginal community celebrations and events

Contribute actively to the provision of a culturally appropriate and welcoming environment for all Aboriginal patients and families

New Directions services actively sought and recommended by external and internal parties

Representation of MHW and New Directions on relevant community committees as requested

Take reasonable care to protect the health and safety of self, fellow staff and others in the workplace.

Complete incident reports Elect and support health and safety representatives Contribute to risk assessments Participate in training and meetings regarding safety

Report hazards, near misses and injuries immediately

Use personal protective equipment Comply with risk management policies and

procedures and instruction Attend all safety meetings and training

sessions


Print Name: Line Manager Signature:

Date:

Print Name:

Selection Criteria - Senior Engagement Officer New Directions Please address the following in your cover letter;

1. Demonstrated experience in the provision of practical, cultural and emotional support to Aboriginal families/community

2. Demonstrated knowledge of Department of Health Improving Care for Aboriginal Patients (ICAP) program and goals

3. Demonstrated knowledge of the Victorian Aboriginal community, its culture, values and women’s and babies’ health needs

4. Ability to share cultural knowledge to build the overall competency of the hospital 5. Understanding of relevant legislation and government policies relating to needs of

vulnerable clients and when such legislations need to be implemented 6. Demonstrated experience as a lead case manager working with Aboriginal families 7. Demonstrated strong verbal and written communication skills, to ensure effective liaison

with staff members regarding the health and social needs of Aboriginal women and families, and with community organisations regarding discharge planning or similar examples.


and to administer situations in a sensitive and timely manner 10. Demonstrated ability to work effectively within a team and other hospital units and an ability

to appropriately deal with conflict in a timely manner


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MERCY HEALTH

POSITION DESCRIPTION Senior Aboriginal Hospital Liaison Officer

Mercy Values:


Position title: Senior Aboriginal Hospital Liaison Officer (Snr AHLO)

Employee name:



Date: October 2012


Manager – Aboriginal Programs Consults with Aboriginal Community Development Worker and Nangnak Baban Murrup Clinic Manager and staff


None

Position Purpose: To provide a support and advocacy for Aboriginal and Torres Strait Islander (Aboriginal) families utilising the Hospital services

To develop strategies to promote health and well being among Aboriginal women attending MHW To assist Mercy Public Hospitals Inc (MPHI) providing culturally sensitive care to the Aboriginal

women attending the hospital, and their families To assist in building the cultural competency of MPHI by promoting culturally appropriate safe

practice. Qualifications & Requirements:

Qualifications in Social Work, Welfare or Community Development or equivalent experience in social work or community development fields.

Current Victorian driver’s license`

Mercy Health Senior Aboriginal Hospital Liaison Officer (Snr AHLO)

Experience: Experience in providing support and advocacy for Aboriginal families Demonstrated ability and experience in managing complex cases including comprehensive case

notes and reports Intermediate computer skills Knowledge of and commitment to the Victorian Aboriginal community, mainstream and Aboriginal

health services, and the Victorian health system Understanding of Aboriginal culture and values, particularly as they relate to women’s and

children’s health, and parenting practices Experience in providing support and advocacy for Aboriginal families Well developed communication skills and a demonstrated capacity to work effectively within a

multidisciplinary team Resource management: Total staff management (FTE):

Annual Operating Expenditure: Annual Capital Expenditure:

n/a


Competencies Personal Competencies Job Competencies



Diversity Training Ability to engage with, and promote, the health of Aboriginal women, children and their families, displaying excellent interpersonal skills at all levels of community and organisations, including strong verbal and communication skills

Provision of practical, cultural and emotional support to clients of the hospital and family members

Knowledge of Department of Health Improving Care for Aboriginal Patients (ICAP) program and goals

Demonstrated knowledge of the Victorian Aboriginal community, its culture, values and women’s and babies’ health needs

Understanding of relevant legislation and government policies relating to needs of vulnerable clients and when such legislations need to be implemented

An ability to share cultural knowledge and to build the overall cultural competency of MPHI




Ability to work autonomously and also collaboratively with staff and multidisciplinary teams in the environment of a tertiary mainstream women’s public hospital across a wide range of disciplines and backgrounds

Ability to take a lead in case management of Aboriginal families presenting at MHW and to delegate and ensure completion of tasks as required

Ability to ensure effective liaison with staff regarding the health and social needs of Aboriginal women and families, and with community organisations regarding discharge planning

Participation in education sessions for MPHI staff relating to Aboriginal health, including Hospital Orientation for new staff

OHS Training

Ability to represent and promote programs internally and externally

Active participation in community development projects in consultation with the Manager


Ability to manage changing priorities as well as able to work on several tasks simultaneously in consultation with the Manager

A demonstrated ability to effectively communicate critical issues to Manager and to manage situations in a sensitive and timely manner








Provide effective assistance and support to Aboriginal women and families attending MHW with strong internal and external liaison

Establish supportive contact with clients in a timely manner, and make appropriate referrals being sure to document each case

Ensure support is offered to all Aboriginal inpatients, women attending clinic and other referred outpatients - with an ability to delegate and support non-Indigenous staff to work with Aboriginal families if required


Inpatients, referred outpatients and clinic clients met and offered support, in consultation with relevant staff members

Attendance at meetings as requested

For women/babies transferred from another hospital, consultation undertaken with

Health Senior Aboriginal Hospital Liaison Officer (Snr AHLO)

Key Result Areas Key Activities Standard Measures Consult appropriately and in a timely manner

with hospital and key community agency staff

Documentation in client medical histories, in accordance with policy and procedures as appropriate and required

Attend and actively participate in care planning meetings

Ongoing communication with relevant Aboriginal community agencies and development toward projects

Work within ‘Roles for AHLO within Nangnak Baban Murrup Clinic’ guidelines

Liaise with staff to accurately identify Aboriginal women attending MHW, collecting data in line with requirements

AHLO/other staff members of referring hospital as appropriate, especially at time of admission to MHW, and again at time of transfer back to local hospital

Recording of statistics and of client contacts in medical files

Co-presentation in cultural awareness education sessions as requested

Assist promotion of meeting KRAs of the ICAP program


Complete incident reports Elect and support health and safety

representatives Contribute to risk assessments Participate in training and meetings regarding

safety



procedures and instruction Attend all safety meetings and training sessions


Print Name:

Line Manager Signature:

Date:

Print Name:

Mercy


Selection Criteria - Senior Aboriginal Hospital Liaison Officer Please address the following in your cover letter;




4. Ability to share cultural knowledge to build the overall competency of the hospital 5. Understanding of relevant legislation and government policies relating to needs of vulnerable

clients and when such legislations need to be implemented 6. Demonstrated experience as a lead case manager working with Aboriginal families 7. Demonstrated strong verbal and written communication skills, to ensure effective liaison with

staff members regarding the health and social needs of Aboriginal women and families, and with community organisations regarding discharge planning or similar examples.




MERCY HEALTH

POSITION DESCRIPTION Aboriginal Hospital Liaison Officer

Mercy Values:


Position title: Aboriginal Hospital Liaison Officer (AHLO)

Employee name:



Date: November 2012


Manager – Aboriginal Programs Consults with Aboriginal Community Development Worker and Nangnak Baban Murrup Clinic Manager and staff


None

Position Purpose: To develop strategies to promote culturally sensitive health care and well being among Aboriginal women attending MHW. To assist MHW in providing culturally sensitive care to the Aboriginal and Torres Strait Islander (Aboriginal) women attending the hospital, and their families

Qualifications & Requirements:

Qualifications in Social Work, Welfare or Community Development or equivalent experience in social work or community development fields.

Current Victorian driver’s license`

Mercy Health Aboriginal Hospital Liaison Officer (AHLO) 1

Experience: Intermediate computer skills Knowledge of and commitment to the Victorian Aboriginal community, mainstream and Aboriginal

health services, and the Victorian health system Understanding of Aboriginal culture and values, particularly as they relate to women’s and

children’s health, and parenting practices Well developed communication skills and a capacity to work effectively within a multidisciplinary

team Resource management: Total staff management (FTE):

Annual Operating Expenditure: Annual Capital Expenditure:

n/a


Competencies Personal Competencies Job Competencies



Diversity Training Ability to engage with, and promote, the health of Aboriginal women, children and their families, displaying excellent interpersonal skills at all levels of community and organisations, including strong verbal and communication skills

Provision of practical, cultural and emotional support to clients and family members

Knowledge of Department of Health Improving Care for Aboriginal Patients (ICAP) program

Demonstrated knowledge of the Victorian Aboriginal community, its culture, values and women’s and babies’ health needs

Understanding of relevant legislation and government policies relating to needs of vulnerable clients and when such legislations need to be implemented

An ability to share cultural knowledge and to build the overall cultural competency of Mercy Public Health Inc (MPHI) staff relating to Aboriginal health, including Hospital Orientation for new staff


Ability to work autonomously and also collaboratively with staff and multidisciplinary teams in the environment of a tertiary mainstream women’s public hospital across a wide range of disciplines and backgrounds

Strong verbal and written skills to ensure effective staff liaison regarding the health and social needs of Aboriginal women and families, and with community organisations toward discharge planning


OHS Training

Ability to effectively engage with relevant community organisations, and represent MHW programs to promote health and well-being for Aboriginal people

Active participation in community development projects in consultation with the Manager


Ability to manage changing priorities as well as able to work on several tasks simultaneously in consultation with the Manager

A demonstrated ability to effectively communicate critical issues to Manager and to manage situations in a sensitive and timely manner








Under the direction of the Manager, provide effective assistance and support to Aboriginal women and families attending MHW with strong internal and external liaison

Works with the Senior AHLO to: Establish supportive contact with clients in a

timely manner, and make appropriate referrals being sure to document each case

Ensure support is offered to all Aboriginal inpatients, women attending clinic and other referred outpatients

Consult appropriately and in a timely manner with hospital and key community agency staff

Documentation in client medical histories, in accordance with policy and procedures as appropriate and required

Actively participate in care planning meetings Record client statistics as required Ongoing communication with relevant

Aboriginal community agencies Work within ‘Roles for AHLO within Nangnak

Baban Murrup Clinic’ guidelines Liaise with staff to accurately identify Aboriginal

women attending MHW, collecting data in line


Inpatients, referred outpatients and clinic clients met and offered support, in consultation with relevant staff members

For women/babies transferred from another hospital, consultation undertaken with other staff members of referring hospital as appropriate, especially at time of admission to MHW, and again at time of transfer back to local hospital

Recording of statistics and of client contacts in medical files

Assist promotion of meeting KRAs of the ICAP program



Key Result Areas Key Activities Standard Measures with requirements


Complete incident reports Elect and support health and safety

representatives Contribute to risk assessments Participate in training and meetings regarding

safety



procedures and instruction Attend all safety meetings and training sessions


Print Name:

Line Manager Signature:

Date:

Print Name:

Selection Criteria - Aboriginal Hospital Liaison Officer Please address the following in your cover letter;










Mercy Health Aboriginal Hospital Liaison Officer (AHLO)

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MERCY HEALTH

POSITION DESCRIPTION Aboriginal Research and Support Officer Nangnak Wan Myeek (New Directions) (0.6- 0.8)

Mercy Values:


Position title: Aboriginal Research Support Officer - Nangnak Wan Myeek (New Directions)

Employee name:



Date: November 2012


Manager – Aboriginal Programs Positions reporting to this one:

None

Position Purpose: As part of a multi-disciplinary team, effectively prepare for implementation of the Nangnak Wan Myeek (New Directions) Program, the federal government’s policy framework for Aboriginal & Torres Straight Islander (Aboriginal) maternal and child health by:

providing research support for the program, in accordance with Office of Aboriginal & Torres Strait Islander Health (OATSIH) guidelines and Service Delivery Review Framework (SDRF), and the priority areas identified by the federal government as a key part of the ‘Closing the Gap’ strategy and others as identified by the Manager – Aboriginal Programs

participating in data collection, entry and written reports as required working collaboratively with staff to support Aboriginal families to develop skills and support structures relating to

pregnancy care and parenting practices under direction and supervision of the Manager – Aboriginal Programs Qualifications & Requirements:

Desirable- Tertiary level qualifications in a related discipline (Allied Health, Social Science, Nursing, Health Administration or Community Health) or demonstrated experience working in the Aboriginal community health sector.

Necessary - Current driver’s license

Mercy Health Aboriginal Research and Support Officer - Nangnak Wan Myeek (New Directions) 1

Experience: Intermediate computer skills Demonstrated health research skills and experience Knowledge of and commitment to the Victorian Aboriginal community, mainstream and Aboriginal health services,

and the Victorian health system Understanding of Aboriginal culture and values, particularly as they relate to women’s and children’s health, and

parenting practices Experience in providing support and advocacy for Aboriginal families Well developed communication skills and a demonstrated capacity to work effectively within a multidisciplinary team

Resource management:


n/a

Mandatory

Organisational Competencies

Personal Competencies Job Competencies



Diversity Training Ability to engage with, and promote, the health of Aboriginal women, children and their families

Demonstrated skills in data collection and research health research methodology (particularly qualitative methods), and in working with all colleagues to undertake social and health research aimed at improving Aboriginal health


Ability to work collaboratively with MHW staff, to actively contribute to reaching New Directions program goals

Effective liaison and communication skills

OHS Training

Ability to represent and promote the New Directions program internally and externally

Ability to actively contribute to the analysis, evaluation and report writing of data


Ability to work well as a team member in the environment of a public women’s hospital

Sound knowledge of social and health issues affecting Aboriginal children and their families

Sound understanding of the priority areas of the New Directions program and the ‘Closing the Gap’ strategy


Ability to work independently, and co-operatively with Aboriginal and mainstream health and community professionals across a wide range of disciplines and backgrounds

Ability to provide effective support and communication to other Mercy Health staff members, partner organisations, community organisations (Aboriginal and mainstream) and all stakeholders








Research requirements for the New Directions program are met

Undertake literature review, related to the priority areas of the New Directions program, Aboriginal maternal and child health

Accurate and comprehensive records of research data collection and analysis are created and maintained

Identification of service gaps and barriers documented as identified in conjunction with the Manager and other stakeholders

Work to achieve a collaborative approach to the evaluation and reporting of the New Directions program

Participate in a comprehensive review of standard information and the appropriateness and gaps in information currently available to Aboriginal women

Work collaboratively with the Manager and other team members toward the establishment of a comprehensive client data base, appropriate for effective service delivery of the program

Client database requirements, appropriate for New Directions program delivery, are analysed in consultation with Aboriginal Programs Manager, key MHW staff and community organisations

Rates of ‘failure to attend’, immunisation rates etc as per SDRF are identified and routinely reported

Promote the New Directions program to all stakeholders

Represent Aboriginal programs as requested - within Mercy Health, partner organisations, other community stakeholders, and at seminars and conferences

Communicate appropriately with government and community agencies, both mainstream and Aboriginal community-controlled, via Manager

Support and promote the participation of Aboriginal people in the health workforce, research activities, and the cultural competence of all staff working with Aboriginal clients

Participate in the development on an action plan regarding training needs

Participation in activities as required



Key Result Areas Key Activities Standard Measures Fosters improved health outcomes for Aboriginal women and children

New Directions program aims, and Aboriginal maternal and child health requirements are effectively communicated and promoted

Appropriate communication occurs with agencies and stakeholders


Complete incident reports Elect and support health and safety representatives Contribute to risk assessments Participate in training and meetings regarding safety



procedures and instruction Attend all safety meetings and training

sessions


Print Name: Line Manager Signature:

Date:

Print Name:

Selection Criteria - Aboriginal Research and Support Officer Please address the following in your cover letter;








and to administer situations in a sensitive and timely manner 10. Demonstrated ability to work effectively within a team and other hospital units and an ability

to appropriately deal with conflict in a timely manner

Mercy Health Aboriginal Research and Support Officer - Nangnak Wan Myeek (New Directions)

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Aboriginal Women and Family Support Unit (AWFSU ... · Aboriginal Hospital Liaison Officer (AHLO)...

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