IVECO TRUCKS: TECHNOLOGY AND

SERVICES THAT GIVES YOUA LEADING EGDE

Iveco’s basic premise is innovation and it is focused on the clients’ needs. Therefore, we constantly invest in technology to develop better and more effi cient, advanced trucks, with low maintenance costs, providing at the same time quality services that ensure maximum performance and profi tability from our products. We do all this with one single objective: to put our clients at the forefront of their businesses. Always.

3INTRODUCTION

Introduction

This Yearbook represents ABLA’s commitment to providing information to a number of economic sectors throughout the Brazilian automotive production chain. Taking a special look at the vehicle rental segment, this publication maps

the market, offering data, figures, the names of leading executives, and the outlook - a complete scenario.

The pages ahead lay out the main strengths and opportunities in the vehicle rental industry, a segment in continuous growth and of vital importance to business and leisure tourism. The sector is the largest customer for the domestic automotive industry, with a new fleet - renewed every fifteen months, on average - of over 400,000 vehicles.

Just to show how important this business is, it accounts for federal tax revenue of approximately R$ 1.7 billion, and its production chain creates more than 264,000 direct and indirect jobs.

2011ABLA YEARBOOK

When it comes to car rental, you have in your

hands a very rich source of information.

4 EDITORIAL

The best of the last 20 yearsPaulo Gaba Jr.Chairman of the Board of Directors - ABLA

The world has changed, and so have the financial centers. Brazil has been through several economic

plans and today’s world is completely different from two decades ago, and now the BRIC countries are the focus of growth. Inflation is under control in Brazil, the currency (the real) is strong, and we are grabbing global attention.

When I joined ABLA almost 20 years ago the industry’s main challenge was pricing. I used to listen to relentless criticism of other companies practicing predatory competition through pricing.

The rate was based on the competition’s price, with no other criteria whatsoever being considered. Inflation masked results and the focus was on price.

In 2010, the vehicle rental industry had its best year, with the recovery of prices after decades of reduced rates. Only those who have a deep understanding of their business are able to price correctly, aware of their costs, commitments, risks and margins. I am very glad this has changed. And we can

focus on managing our businesses, without focusing on the competition.

This is certainly a result of the investment in training made by the sector, which is mature enough to grow and, especially, to PROFIT.

This continued investment in company training has created a more mature and respected industry, which has contributed significantly to the automotive sector and the economy, resulting not only in record sales but also in job creation and tax revenues.

Yes, 2010 was the best of the last 20 years for our industry, and investment in human capital has been vital in achieving this. I want to express my sincere gratitude to ABLA, which has ceaselessly insisted on courses and training, providing grants and information for its members, sowing the seeds for decades so that now we can reap the harvest.

After 18 years as a member, I feel fit to drive the organization. Any relation to car rental is not just a coincidence.

2011 ABLA YEARBOOK

5FIGURES

Economic figures

Indicators

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DECSelic rate 0.66% 0.59% 0.76% 0.67% 0.75% 0.79% 0.86% 0.89% 0.85% 0.81% 0.81% 0.93%Savings 0.5536 0.5000 0.5000 0.5796 0.5000 0.5513 0.5592 0.6157 0.5914 0.5706 0.5474 0.5338

Dollar exchange rate in Real (R$) 1.778 1.842 1.786 1.757 1.813 1.807 1.770 1.760 1.719 1.684 1.713 1.693

* overnight inter-bank loans interest rate

2011ABLA YEARBOOK

ABLA Yearbook 2011 | General Coordination J.C. Bourg, Nilvando Filgueira | Advertising Nilvando Filgueira | Journalist in charge Luciana Lewis (DRT 4655-19-95/PR) | Editing and features Fernando de Albuquerque, Gabriela Pires and Thiago Neves Graphic design and desktop publishing Ponto & Letra (www.ponto-e-letra.com.br) | Illustrative images dreamstime, fotolia English version Andrew C. Fox (andrew.fox@mandic.com.br) | Pre-production, printing and finishes Gráfica Revelação The ABLA Yearbook is not responsible for the opinions expressed in the articles herein. The articles can be reproduced, as long as the source is mentioned.

Printed in Brazil, September, 2011

Brazilian Car Rental AssociationRua Estela, 515 Bloco A - 5º Andar04011-904 - São Paulo, SP, Brazil

Tel.: 55 11 5087 4100

SAS Quadra 01, conjunto J, 5º andar, sala 511 Edifício CNT70070-010 - Brasília, DF, Brazil

Phone: (061) 3225-6728 and Tel. 55 61 3226 2072 Fax 55 61 3226 0048

www.abla.com.brMANAGEMENT BOARD MANAGEMENT BOARD (Substitutes)Paulo Gaba Jr. Carlos Teixeira

Paulo Nemer João Carlos de Abreu SilveiraAlberto de Camargo Vidigal Eládio Paniágua

José Adriano Donzelli Luiz Carlos LangSaulo Fróes Cássio Lemmertz

Nildo Pedrosa Paulo Miguel Jr.Carlos Rigolino Júnior Alberto Nemer Neto

Alberto Faria Reynaldo TedescoRoberto Portugal Marcelo FernandesValmor E. Weiss Carlos FaustinoLuiz Mendonça Nelma Cavalcanti

Marcello SimonsenErozalto Nascimento (in memorian)

SUPERVISORY BOARD SUPERVISORY BOARD (Substitutes)Antonio Pimentel Joades Alves de Souza

Eduardo Corrêa Félix PéterPaulo Bonilha Jr. José Zuquim Militerno

Flavio Gerdulo João Regueira de Souza FilhoRaimundo Teixeira Marco Antonio Lemos

Jacqueline Moraes de Mello Emerson Ciotto

CEOJoão Claudio Bourg

2011 ABLA YEARBOOK

StatisticsSales and market share grow 8

Confident businesspeople and a young fleet 10

A good business for Brazil 12Who is renting? 16

Anfavea (The Brazilian Automotive Industry Association)

Thriving domestic market 18CESVI Taking care of the kids 20

Road safety tips 24Insurance The best protection for your vehicle 26Learn more

The nearly-new and second-hand car market in Brazil 28

Banco VW is alert to the vehicle rental market 30

Management board Booming market 32National board 34Supervisory board 36

Regional boardsNorth 37Northeast 38Center-West 40Southeast 41South 42

TourismThe reinvention of Brazilian tourism 44

PerspectiveThe world cup leverages the vehicle rental sector 46

CNT (The National Transport Confederation)

Social commitment 48Serasa

A look at the opportunities in vehicle rental in Brazil 49

Training Training for the World Cup 50Vehicle renting

Integrated management is an option for modern vehicle rental companies 52

AutomakersVolkswagen 54Fiat 55Chevrolet 56Ford 57Renault 57Toyota 58Honda 58Kia 59Hyundai 59Citroën 60Nissan 60Mitsubishi 61Mahindra 61MAN 62Ford trucks 62Trucks, buses and motorcycles gaining a hold in the rental sector 63

CESVI tips 64

Partners 68

2011ABLA YEARBOOK

7CONTENTS

Contents

8 STATISTICS

Sales andmarket share grow

The figures confirm the industry’s potential for growth. In 2010, sales revenue for this segment

was R$ 5.11 billion, a 17% increase on the previous year. This good performance, a result of the efforts made by businesspeople and the hard work by

ABLA, has a direct impact on the growth in the automotive industry.

In 2010 alone, the sector accounted for 9.4% of automobile sales, almost 0.5% up on 2009. This percentage means car rental companies remain the leading customer for domestic automakers.

The industry’s sales were up by 17% on the previous year and have directly

impacted the automotive industry

2011 ABLA YEARBOOK

9STATISTICS

Sector sales In billion R$

Share of the automotive industry’s salesIn percentages

Composition of the fleet by automaker - 2010In percentages

2003 2004 2005 2006 2007 2008 2009 2010

2.35 2.

68 2.91 3.

17 3.49 3.

99 4.37

5.11

2003 2004 2005 2006 2007 2008 2009 2010

9.20 11

.30

11.0

5

11.0

9

8.22

11.4

0

9.02 9.40

2003 2004 2005 2006 2007 2008 2009 2010Volkswagen 34.1 33.3 32.6 30.7 31.1 30.9 29.5 29.5

Fiat 30.2 26.4 29.3 30.7 28.7 29.5 27.3 27.9General Motors 27.1 30.2 30.1 30.1 32.8 29.6 23.7 24.5

Ford - - - - - - 3.9 2.5Renault - - - - - 1.8 3.5 2.5Toyota - - 2.8 2.9 2.7 1.2 1.0 < 1Others 8.6 10.1 5.2 5.6 4.7 7.0 10.9 13.0

Source: Manufacturer

2011ABLA YEARBOOK

The share in sales was

9.4%in 2010

In 2010, for the third time in row, the preferred automaker was VW, followed by FIAT and GM

Outros

29,5

3

27,9

1

24,5

4

13,0

5

2,49

2,48

Confident businesspeople and

a young fleet

10 STATISTICS

Getting younger and rapidly expanding, the fleet owned by vehicle rental companies in Brazil is shadowing the growth in the

number of rental companies themselves, which has risen from 1,995 in 2009 to 2,008 in 2010. This steady growth in recent years has proven that positive results have encouraged new

businesspeople in their pursuit of good returns on a stable market.

To meet consumer demand for newer cars, the new companies are investing in the periodic renewal of the fleet, whose average age reached 15 months in 2010, down from 16.5 months in 2009.

In 2010 market alternations produced an additional 53 vehicle rental companies

2011 ABLA YEARBOOK

11STATISTICS

Number of vehicle rental companies

Sector’s fleetIn number of vehicles

Average age of the fleetIn months

Fleet composition by modelIn percentages

2003 2004 2005 2006 2007 2008 2009 20102,

340

1,98

5

1,96

4

1,95

2

1,90

5

1,89

3

1,95

5

2,00

8

2003 2004 2005 2006 2007 2008 2009 2010

181,

900

203,

650

223,

811

250,

204

283,

562

318,

865

363,

456

414,

340

2003 2004 2005 2006 2007 2008 2009 2010

15.0 15.0 15.0 14.0 15.0 16.0 16.5 15.0

Compact Midsize Fullsize Utility vehicles and vans

2010 60.0 17.0 7.0 16.02009 66.0 14.0 6.0 14.02008 71.0 13.0 6.0 10.02007 72.0 12.0 6.0 10.02006 70.8 12.9 5.9 10.42005 71.1 12.6 6.1 10.22004 70.4 12.9 5.9 10.82003 69.7 12.5 7.2 10.6

2011ABLA YEARBOOK

In 2010 the total fleet numbered

414,340

The average age of the fleet has been reduced as the result of investments by businesses

Compact cars are the most popular in vehicle rental

A good business for Brazil

12 STATISTICS

As the number of vehicle rental companies grows, so does the segment’s contribution to federal tax revenues. In 2010, for

example, tax revenues totaled R$1.688 billion, up by 17% year-on-year.

In addition to being an excellent business for Brazil, the segment continues to create jobs. Last year alone saw almost 25,000 more jobs added to the total in 2009. For the future, new investments throughout the whole vehicle rental sector should maintain steady growth.

Fleet management is still a big part of the business. However, the World Cup and Olympics, scheduled to take place in the next five years, should change this scenario, resulting on an increased share for business and leisure tourism.

The segment continues to create jobs.

Last year alone saw 10% growth.

The World Cup and Olympics in Brazil should boost the share held by business and leisure

tourism in the vehicle rental industry.

2011 ABLA YEARBOOK

http://www.cnauto.com.br

Business profilePercentages

Tax revenueIn billion R$

Creation of direct and indirect jobs

2003 2004 2005 2006 2007 2008 2009 2010

165,

500

168,

200

178,

240

185,

560

194,

838

209,

061

240,

644

264,

708

2009

20052006

2008

2004

2007

2003

52

56

2420

Outsourcing

Tourism (business)

Tourism (leisure)

22 26 18 18

18161717

27 27

29 28 27 24

55 55

Fleet management

Tourism (leisure)

Tourism (business)

20030.5

1.0

1.5

2.0

2004 2005 2006 2007 2008 2009 2010

0.6970.790 0.867 0.941

1.056

1.2731.443

1.688

14 STATISTICS

2011 ABLA YEARBOOK

Tax revenue in 2010 was up by

17% year-on-year

In 2010, nearly 25,000 more jobs were created in the industry, compared with 2009, resulting in a

total of 264,708 jobs

54 55 57 58

Untitled-1 1 26/08/2011 10:35:27

Whois renting ?

16 STATISTICS

In the last seven years, the number of users in the vehicle rental segment has almost doubled from 8.7 million to 17.7 million. Men aged between 25 and 45 still account for the largest share.

The increased demand shadows the increase in the number of vehicle rental companies. Industry and services are the leading customers, comprising more than 70% of the market, mainly due to the need fleet management.

2011 ABLA YEARBOOK

Vehicle rental locations in 2010

North

Acre 8Amapá 9Amazonas 21Pará 53Rondônia 12Roraima 14Tocantins 16Total 133

North

east

Alagoas 32Bahia 180Ceará 89Maranhão 32Paraíba 35Pernambuco 83Piauí 20Rio Grande do Norte 46Sergipe 34Total 551

Cent

er-W

est Distrito Federal 52

Goiás 48Mato Grosso do Sul 26Mato Grosso 17Total 143

Sout

heas

t

Espirito Santo 91Minas Gerais 219Rio de Janeiro 119Greater São Paulo 225São Paulo State (not including Greater São Paulo)

179

Total 833

Sout

h Paraná 118Rio Grande do Sul 124Santa Catarina 106Total 348

Overall total 2,008

Number of usersIn millions

2010 17.72009 16.82008 16.22007 15.12006 14.12005 12.22004 10.12003 8.7

Marital status

Sex

Consumer profile in 2010

78%men

22%women

67%married

33%single

From 2003 to 2010, the number of users of the rental sector nearly doubled

17STATISTICS

Average age of users in 2010

Users’ area of activity in 2010

2011ABLA YEARBOOK

4% 85% 11%

are aged between 21 and 24 years old

are over45 years old

are aged between 25 and 45 years old

Level of education in 2010

90% 10%

have high school diplomas

are graduates

10%

42%

30%

10%

8%

Services

Industry

Commerce

Others

Self-employed

Most users work in the service or industry sectors

18 ANFAVEA

Thriving domestic market By Cledorvino BeliniPresident of Anfavea

In 2010 Brazil’s domestic vehicle market grew by R$ 3.52 million, up 11.9% on 2009, with 3.14 million new

vehicles licensed. Market growth in 2010, particularly for light vehicles - which was up by 10.6% on 2009 - is related to the growth in income, availability of credit and the entrance of new consumers into the market. These factors, coupled with Brazil’s strong macroeconomic conditions, have increased consumer confidence.

With particular regard to the distribution of the domestic market, among national and imported cars, the latter’s share of the total market has increased: 13.3% in 2008, 15.6% in 2009, and 18.8% in 2010. This is because the Brazilian market has been growing sustainably since 2004, so grabbing the attention of automakers worldwide, especially in the two regions with which we have preferable tariff agreements, or zero rates (Mercosur and Mexico).

Employment has also increased in recent years, given the expansion in production. The lowest employment point, as a result of the international downturn, came in June 2009. That month, 119,500 people were employed in the vehicle and agricultural machinery industries, and

businesses which are members of Anfavea. After that, up to March this year, we have had continued growth – 21 months of gradual, steady growth. So in March this year, 139,500 people were employed in the sector, an increase of 20,000 jobs in the period.

Anfavea estimates the domestic market in 2011 at around 3.69 million vehicles, up by almost 5% on the 3.52 million vehicles licensed in 2010 - an increase which is in step with GDP growth.

2011 ABLA YEARBOOK

Automotive production year-on-yearIn million of units

1.79

1.82

2.20

2.52

2.61

2.98

3.18

3.22

3.63

20032002 2004 2005 2006 2007 2008 2009 2010

Vehicle production is up by 14.3%

year-on-year

Vehicles – (new domestic and imported vehicle licensing)In millions

Year Imported National Total2005 0.088 1.626 1.7142006 0.142 1.785 1.9272007 0.267 2.194 2.4622008 0.375 2.445 2.8202009 0.476 2.664 3.1412010 0.660 2.855 3.515

Domestic sales of 1-liter automobiles Domestic and imported cars in 2010

Year 1-liter automobiles

1-liter in %

2002 820,135 66.72003 707,430 63.22004 742,005 57.32005 757,235 56.22006 874,507 56.22007 1,066,516 54.02008 1,110,059 50.62009 1,178,752 37.82010 1,300,000 52.7

Sales – flex model salesMarket share

2003

2007

2004

2008

2005

2009

2006

2010

4%22% 50%

78%

86,5%84%87%86%

48,000 units sold

2.003 million units sold

328,000 units sold

3.329 million units sold

812,000 units sold

2.540 million units sold

1.430 million units sold

2.870 million units sold

20032002 2004 2005 2006 2007 2008 2009 2010

1.31.3 1.5 1.6 1.72.2 2.4

2.82.7Domestic car sales In millions

19ANFAVEA

2011ABLA YEARBOOK

20 CESVI

2011 ABLA YEARBOOK

Many parents are not aware of the risks children face on even a short drive. According to statistics from the

Ministry of Health, six children a day under the age of fourteen die in traffic accidents in Brazil.

So adults must chose child safety seats that are appropriate to the children’s age, weight and height. In 2008, the National Traffic Council (CONTRAN) established the mandatory use of child safety seats for children up to seven and a half years old. Failure to comply with this law is a serious traffic offence.

Enforcement of this law, which had been set for June 2010, was postponed by the National Traffic Department (DENATRAN) for September 1, 2010, because there were not enough child safety seats in stores to meet demand.

So children aged up to ten years old in cars must be in the back seat, and those under seven and a half years old (or under 1 meter 45

cm in height) must be in an adequate device that guarantees their protection in the event of an accident. In vehicles with only front seats, such as pickups, children up to ten years old may travel, wearing a seatbelt (if they are over 1 meter 45 cm tall) or sitting in an appropriate device. However, if such vehicles have airbags, the child safety seat must be installed in line with the vehicle manufacturer’s recommendations, bearing in mind that the device must not have a tray or similar accessory, and it must not be a model that has to be mounted facing backwards (such an infant’s car seat).

The seat must be pushed rights back, unless recommended differently by the manufacturer.

Parents should take extra care with children in vehicles.

Cesvi offers tips on the use of child

safety seats

Taking care of the kids

http://www.renault.com.br

22 CESVI

2011 ABLA YEARBOOK

• Group 0: for children up to 10 kg, approximate height 0.72 m, up to 9 months old.• Group 0+: for children up to 13 kg, approximate height 0.80 m, up to 12 months old.• Group I: for children from 9 kg to 18 kg, approximate height 1.00 m, up to 32 months old.• Group II: for children from 15 kg to 25 kg, approximate height 1.15 m, up to 60 months old.• Group III: for children from 22 kg to 36 kg, approximate height 1.30 m, up to 90 months old.

Inmetro divides child seats into groups, according to age, weight and height.

The Center for Road Safety and Testing (CESVI Brasil) recommends the use of child safety car seats that carry the mandatory certification seal issued by the National Institute of

Metrology, Standardization and Industrial Quality (INMETRO).

It is also recommends that attention be paid to the correct installation procedure for the device, in accordance with the guidelines indicated in the product’s user manual.

Security ideal for your child

Infant car seat Child seat Rear-facing, with the baby facing the rear window. Must be at 45º (shell shaped). Seatbelts must be used, and the straps must be no more than a finger-width loose.

Forward-facing, and not inclined. The seatbelt must go over the child’s shoulder and child’s neck must not be out of the chair. The child seat straps must not be more than a finger-width loose.

43.0 cm

49.0 cm

From newborn to 9 or 13 kg, depending on the manufacturer’s specification, or one year old.

From 9 to 18 kg; approximate age: 1 to 4 years old.

Three-point seatbeltThis seatbelt type is more resistant, secure and comfortable.

NOTE:Do not twistthe straps.

62.5 cm

55.0 cm

Weight: 2.17 kg

Weight: 6.61 kg

53.5

cm

65.0

cm

Babies under 1 year old must be transported in an infant car

seat.

23CESVI

2011ABLA YEARBOOK

• Check that the device (infant car seat, baby car seat, booster seat) carries the seal of the National Institute of Metrology, Standardization and Industrial Quality [INMETRO].

• Check the product can be adjusted to the type of vehicle it will be installed in.

• Have the child with you at the time of purchase in order to check the product is appropriate to their weight, height and age, and that they are properly secured.

Children between 4 and 7 years old

must use a booster seat.

Children between 1 and 4 years old

must be put in seats specific to their body size.

Children between 7 and 10 years old must travel in the back seat,

and wear a seatbelt.

Be aware of the following steps when purchasing a child safety seat:

The regulations establish the following:

Child car seats must comply with the new laws

Road safety tipsHolidays and weekends see a tragic number of road traffic fatalities.

The risk increases with the large number of vehicles traveling in these periods

Drivers should carry out periodic vehicle checks, especially before travelling, on the condition of the brakes, suspension, wheel alignment, tires, spare tire, fuel injection, battery, cooling system liquid, headlights and taillights.

In a collision, high speed increases the seriousness of the accident. Speed limits must be respected. At high speed drivers need a greater breaking distance from the car in front. In rain, this distance (and care taken) must be doubled.

Adults must be aware of safety devices appropriate to children’s age, weight and height, commonly known as child safety seats. In 2008, the National Traffic Council (CONTRAN) established the mandatory use of such devices for children up to seven and a half years old travelling in automobiles. Failure to follow this rule is a very serious traffic offense.

Seatbelts are essential to the safety of a vehicle’s occupants, as they reduce the risk of fatalities in traffic accidents. As required by the traffic rules, they must be used by all vehicle occupants, including rear seat passengers. According to a survey conducted by the US National Highway Transportation Safety Administration (NHTSA), drivers wearing seatbelts have a fatality risk rate reduced by 45% as compared with drivers who do not wear them. CESVI BRASIL estimates that a 10% increase in the seatbelt use would save 1,600 lives a year in Brazil.

Maintaining the minimum safe distance from the vehicle in front is essential to the prevention of road accidents.

The three-second rule helps drivers to calculate this distance. When the vehicle ahead passes a marker, such as a post or tree, drivers should begin to count to three. If their vehicle passes the same marker before ‘3,’ it means that the driver has exceeded the minimum safe distance. This safe distance is longer on slopes and wet roads. Some highways have road markings indicating the safe distance.

Besides being illegal, driving under the influence of alcohol endangers the lives of everyone traveling on the road. Tired drivers are also a danger. If drivers are taking medication, they must check any restrictions on driving in advance.

Never overtake on the right because the risk of serious accident is higher. The use of a turn signal before overtaking is extremely important. For example, if a truck driver does not realize that a vehicle is overtaking him, the truck could push the vehicle off the road.

Objects and luggage must be transported in the trunk. In the event of a collision, loose objects can shift inside the vehicle and their weight be multiplied by 50 times or more, depending on the speed. Care should be taken when the vehicle is carrying a greater load (passengers and luggage) than usual. Under these conditions, a greater breaking and overtaking distance is required (less acceleration), and turns need to be made at a lower speed.

The survival rate for a person being run over at a speed in excess of 80 km per hour is practically zero. It is important to stay off the hard shoulder and reduce speed in areas where pedestrians cross.

Preventive maintenance1

High speed2Alcohol and fatigue6

Overtaking7

Luggage8

Pedestrians9

Children in the car3

Seatbelts4

Safe distance5

24 CESVI

2011 ABLA YEARBOOK

26 INSURANCE

2011 ABLA YEARBOOK

Everybody and every company is exposed to risk, which may or may not materialize. So, considering the variables involved in

regard to risk, we will address every possibility to which a vehicle rental fleet is subject to, based on the relevance and pertinence of the topic to the rental market.

As a risk is a random event, its future materialization can result in financial losses that are difficult to measure in terms of extent and magnitude. It must be properly handled through effective and sensible management which can minimize the causes and prevent losses. There are several ways to deal with risk, including: prevention, retention (self-insurance), transference, and minimization. Considering that it is unlikely to prevent a risk simply through the owner’s desire to do so, in the case in point, and aggravated by features of the vehicle rental business, where vehicles are provided to

The best protectionfor your vehicle

• Periodic vehicle maintenance, complying with the manufacturer’s guidelines and specifications.

• Thorough and careful checking by the company, especially for leisure and business rentals.

• Contracts include a clause that set out the rights and obligations of the parties regarding events that may result in losses, damages and liabilities.

• In fleet management, encourage responsible driving courses to achieve the best standards in driving, respect for people, and in vehicle care.

A vehicle rental company should adopt a preventive attitude, so the vehicle is returned

with minimal depreciation, allowing a good deal when sold. The key measures are:

27INSURANCE

2011ABLA YEARBOOK

• RISK RETENTION (SELF-INSURANCE): In this case, the vehicle rental company may choose to assume occasional losses from the use of the vehicle, regarding property, personal and moral damages, caused to third parties, and assistance to the user, in case of accidents, electrical and mechanical damage. In any case, for the perfect retention or self-insurance management, the decision must be followed up with an accident and loss report, and the building up of a fund to deal with events that may result in immediate replacement and an indemnity payment to third parties.

• RISK TRANSFERENCE: by choosing to transfer risks, by means of insurance that covers some or all of the risks to which a vehicle is exposed, it is

extremely important to have the assistance of an insurance broker. This broker should know the vehicle rental and fleet management business, so that it can provide the best insurance alternative, be it in preparing policies, coverage, or the amount to be insured. It will also help in identifying the companies which can best serve the segment.

• RISK REDUCTION: Some measures minimize the occurrence of accidents, and thus reduce suffering and costs for the parties concerned. This item deserves special attention, regardless of whether the vehicle rental company retains or transfers the risk, as risk reduction should be a constant in people’s and businesses’ lives.

There are alternatives that company fleet managers may opt for in handling risk:

drivers whose profile and care are unknown, management should consider every possibility open to them.

It should also be considered that the vehicle, from purchase to sale, represents permanent exposure to the various risks that are inherent to it, and that necessary protection has an important weight on the vehicle rental company costs. So the decision must take into consideration every alternative, and it is important to note that even if it chooses to take out insurance, the vehicle rental company should not discard measures to reduce risks, considering that some events are not usually covered.

Vehicle rental companies must be aware of the potential losses posed to each company’s fleet. Solutions should focus on deployment of innovative management techniques

By Ildebrando T. S. Gozzo, Technology Director at ANAUTO/SP

28 LEARN MORE

The nearly-new and second-hand car market in BrazilBy Valdner Papa, consultant in the automotive segment

2009 2010New Second-hand New Second-hand

Automobiles 2,479,457 6,013,629 2,651,752 7,201,617

Light commercials 530,025 991,231 677,418 1,227,692

Total 3,009,482 7,004,860 6,329,170 8,429,309

2011 ABLA YEARBOOK

The nearly-new and second-hand car market in Brazil has continued its momentum. The replacement timeframe

indicates that the second-hand car market started growing in 2010 and it will extend up to 2015, with rates of growth similar to those in the new car market in 2005 and 2010.

It is important to remember that the new car market was boosted by generous finance terms, reduced taxes, longer payment periods, and lower down-payments, all in an environment of income and employment growth. That scenario has allowed the migration of many second- hand car buyers to new cars, which posed a lot of problems for the second-hand market between 2006 and 2010.

As a result, while the new car market was growing rapidly, the second-hand car market was slowing down.

With the end of tax breaks and prices differences returning to their traditional levels, what we see now is a reverse shift. Now, the challenge is not related to the volume and availability of products to be sold, but rather the existence of financial

tools that make it easier to sell second-hand cars. The nearly-new and second-hand car segment relies fully on financing, with special features such as long payment terms and low down-payments, as its buyer look at the amount to be paid monthly, which has to fit their family budget.

Until 2010, adequate financing was available. However, the prudential measures taken at the end of that year sought to reduce the volume of credit for long payment terms and low down-payments. In practice, this is the major limiting factor on further development of the second-hand car market, mainly because these measures are directly linked to the process to control the inflation which Brazil is currently experiencing. But there is one key fact: the commercial margins used for second-hand cars have consistently remained between 10% and 11%.

In this context, what can we expect from the nearly-new and second-hand car market? A significant sales volume (see table) and an even greater incentive to the existing volume potential, if the availability of finance gets back to normal.

Margins will remain at current levels, because prices have remained at 2008 levels, when they fell by a 32% in real terms. In fact, real prices have never recovered, so ensuring a price level which enables a comfortable margin.

The secret, as usual, will be in inventory turnover, as it is the determining factor, together with volume and the margin for the final real result. Turnover, in turn, is directly connected to having the correct cars in stock, that is, the vehicles that clients want, which the market ranks as highly liquid.

http://www.rontan.com.br

30 LEARN MORE

Clients from the vehicle rental sector are in tune with the latest market developments and are demanding

an ever-newer fleet. In 2010, the average age of vehicles was 15 months, 90 days younger than in 2009. In order to constantly renew the fleet, the vehicle rental companies expect credit lines from banks which are specific to the industry. Banco VW knows how important this segment is and offers benefits for vehicle rental companies, such as greater flexibility in credit approval and very competitive rates.

With an active portfolio of more than 300,000 clients, Banco VW has been in business for more than five decades, and

is recognized as one of the most credible institutions on Brazil’s financial market. The vehicle rental industry accounts for 70% of its corporate client portfolio. Improving and expanding services for this segment are among the bank’s goals. Currently, in addition to finance and a number of payment options, the institution offers in Direct Credit to Consumers (CDC), the bank offers vehicle rental companies property loss insurance and optional civil liability insurance. For greater convenience, the institution has a nationwide structure, which serves customers in the car dealerships themselves and provides specific consultants for fleet segment, who visit clients.

Banco VW is alertto the vehicle rental market

2011 ABLA YEARBOOK

Vehicle rental companies account for 70% of the corporate client portfolio

Banco VW’s competitive advantages are a distinguishing feature on the automotive market.

Today, the bank has over 30,000 active clients

Curitiba - PR - BrazilPH.: +55 41 3074-9900

E-mail: vendas@euroit.com.br

Contact: Julian Gritsch

Head Office:

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32 MANAGEMENT BOARD

2011 ABLA YEARBOOK

Booming market By João Claudio BourgCEO, ABLA

The vehicle rental industry’s results get better year after year, and 2010 was no exception at all. In fact, it

went beyond all expectations. Growth in the business can be said to have been the best since we began publishing the ABLA Yearbook.

The vehicle rental industry rode the coattails of Brazil’s continued economic growth in 2010. Consequently, we have consolidated the growth of the market seen over the last decade.

Among the most significant figures is the 17% increase in sales on 2009, and the share of automakers’ sales the sector accounts, standing at 9.4%, meaning that vehicle rental companies remained the leading corporate client in this important industry.

The customer base continues to grow and the potential for the vehicle rental market is increasingly evident. From 2003 to 2010, the number of users increased from 8.7 million to 17.7 million, with the industry and service sectors representing the leading profile on the market.

To achieve this exceptional level of performance businesspeople in our industry have by no means passively stood by. There has been a great commitment to improving business management, in order to fully satisfy user demands within an increasingly competitive scenario.

A recovery in the average price charged by vehicle rental companies has

also contributed to the solid performance achieved by the sector. By combating predatory competition from illegal vehicle rental operations, and fostering greater professionalism among the companies involved in car rental, ABLA has contributed to achieving an average fee for the industry of R$ 85.

Other indicators of the great progress to be made in the next few years are related to the World Cup and the Olympics, both to be held in Brazil, which will favor tourism and investment in infrastructure to welcome international visitors. According to a recent announcement by the Ministry of Tourism, the plan is to increase the number of tourists visiting the country by 30% by 2016 (today, Brazil is visited by about five million international tourists a year).

Irrespective of such specific events, vehicle rental companies are working towards sustainable growth throughout the current decade. This means, among other things, constantly renewing and expanding the fleet, guaranteeing more investment and jobs.

In an optimistic economic environment, driven by increasing purchasing power among Brazilians and heavy investment in infrastructure, among other factors, the future is even brighter for Brazil and the vehicle rental segment. With serious application and hard work, these good results will certainly continue to be achieved.

Brazil is calling youHold your event here

braziltour.com/heritageSalvador, Bahia

Brazil has everything your event needs for it to be successful. The cities have � rst class modern international convention centers and hotels, with around the clock security, top brand shops and restaurants that explore Brazil’s rich culinary diversity as well as exclusive tourist attractions. Whatever your event may be, Brazil is its destination.

Brasil tiene todo lo que necesitas para que tu evento sea exitoso. Las ciudades tienen modernos centros de convenciones internacionales y hoteles de alto nivel, con seguridad 24 horas al día, tiendas de marcas famosas y restaurantes que exploran la rica diversidad culinaria brasileña, así como también presenta atracciones exclusivas para los turistas. Independientemente de cuál sea tu evento, Brasil es tu destino.

34 NATIONAL BOARD

2011 ABLA YEARBOOK

National board

Paulo Gaba Jr.President

Paulo Roberto do Val NemerVice-President

Alberto de Camargo Vidigal

Full Member

Carlos César Rigolino Junior

Full Member

Alberto Faria da Silva

Full Member

José Adriano Donzelli

Full Member

Luiz LopesMendonçaFull Member

Marcello Wallace SimonsenFull Member

Roberto Bacelar Portugal Filho

Full Member

Nildo Pedrosa

Full Member

Saulo Tomaz Fróes

Full Member

Valmor Emilio Weiss

Full Member

João Claudio BourgCEO

The figures for 2010 are impressive and the estimates for 2011 are more than satisfactory. Last year, for example, the vehicle rental

sector grew by 17% on 2009, and this had a direct impact on the industry and on tourism, and means that vehicle rental companies have been once again been looked on favorably across Brazil. The good results, which mean much more than just purchase, sale and accounting data, are implicitly linked to the professionalism of the staff in charge at ABLA.

The expertise of the businesspeople on ABLA’s Management Board shows the commitment and serious application apparent in an institution which lives on the investment made by those who believe, day after day, in the vehicle rental market. From north to south, the directors work actively and in a coordinated manner to benefit the sector and its members and to provide a range of records and services that guide the industry’s sustainability and growth.

Alberto Nemer NetoSubstitute

Carlos Roberto Pinto Faustino

Substitute

Carlos Benedito Adão Teixeira

Substitute

Cássio LemmertzSubstitute

Eládio Paniagua Jr.Substitute

Luiz Carlos LangSubstitute

João Carlos de Abreu Silveira

Substitute

Marcelo Ribeiro Fernandes

Substitute

Nelma CavalcantiSubstitute

Reinaldo Tedesco PetroniSubstitute

Paulo Miguel Jr.Substitute

35NATIONAL BOARD

2011ABLA YEARBOOK

36 SUPERVISORY BOARD

2011 ABLA YEARBOOK

Supervisory board

Antonio PimentelFull Member

Eduardo Corrêa da Silva

Full Member

Joades Alves de SouzaSubstitute

Félix PeterSubstitute

Flavio GerduloFull Member

Jacqueline Moraes de Melo

Full Member

João Regueira de Souza Filho

Substitute

Emerson CiottoSubstitute

Paulo HermasBonilha Junior

Full Member

Raimundo Nonatode Castro Teixeira

Full Member

José ZuquimMiliternoSubstitute

Marco Antoniode Almeida Lemos

Substitute

North

Victor Simões da SilvaAmazonas

José Emílio HouatPará/Amapá

Fábio BertozziTocantins

Célio FonsecaRoraima

Antonio da SilvaRondônia/Acre

37REGIONAL BOARDS

2011ABLA YEARBOOK

2004 2005 2006 2007 2008 2009 2010Acre 89 97 98 110 131 200 200

Amapá 656 632 731 819 950 420 600Amazonas 2,281 1,990 1,996 2,236 2,594 1,820 2,075

Pará 4,379 4,732 5,387 6,033 7,328 8,000 8,400Rondônia 291 305 312 384 457 600 1,020Roraima 256 296 309 352 426 503 502Tocantins 249 258 351 400 489 567 950

Total 8,021 8,310 9,184 10,334 12,375 12,110 13,747

2004 2005 2006 2007 2008 2009 2010Acre 5 5 5 5 5 7 8

Amapá 7 6 6 6 6 7 9Amazonas 17 16 17 18 18 21 21

Pará 60 68 63 60 60 51 53Rondônia 9 8 11 8 8 11 12Roraima 8 10 10 8 8 12 14Tocantins 11 12 12 9 9 12 16

Total 117 125 124 114 114 121 133

Number of vehicle rental companies

Automobile fleet

In 2010, the region’s fleet totaled

13,747 vehicles

In 2010, therewere 133 vehicle rental companies

in the region

38 REGIONAL BOARDS

2011 ABLA YEARBOOK

Northeast

Lusirlei AlbertiniAlagoas

Simone PinoBahia

Marconi José de M. Dutra

Bahia

Aleksander Rodrigues Rangel

Ceará/Piauí

Antonio Cesar de Araújo FreitasMaranhão

Olavo Bilac Cruz Neto

Paraíba

Valdir Laurindo (Substitute)Maranhão

Antonio PimentelPernambuco

Alberto Jorge Alves de Queiroz

Pernambuco

Otávio Meira Lins Neto

Sergipe

João Bosco da SilvaRio Grande do Norte

39REGIONAL BOARDS

2011ABLA YEARBOOK

2004 2005 2006 2007 2008 2009 2010Alagoas 1,563 1,231 1,246 1,383 1,626 1,980 2,130Bahia 9,321 9,500 9,623 12,244 12,450 13,650 14,128Ceará 3,498 3,510 4,233 4,699 5,598 9,997 10,132

Maranhão 1,284 1,490 2,158 2,395 2,780 3,100 3,534Paraíba 993 1,011 991 1,090 1,274 1,490 1,590

Pernambuco 5,839 5,923 6,010 6,791 7,879 9,060 10,119Piauí 523 597 1,010 1,111 1,308 1,600 1,800

Rio Grande do Norte 3,721 3,935 4,911 5,599 6,551 9,993 10,830Sergipe 1,363 2,111 3,256 3,810 4,381 3,723 3,900

Total 28,105 29,308 33,438 39,122 43,847 54,593 58,163

Automobile fleet

Number of vehicle rental companies

2004 2005 2006 2007 2008 2009 2010Alagoas 27 25 28 24 24 30 32Bahia 180 183 179 182 182 187 181Ceará 49 51 49 51 51 81 89

Maranhão 33 27 32 28 28 32 32Paraíba 32 29 35 31 31 33 35

Pernambuco 67 66 62 64 64 79 83Piauí 16 14 16 15 15 19 20

Rio Grande do Norte 71 68 53 41 41 45 46Sergipe 22 21 23 28 28 33 34

Total 497 484 477 464 464 539 551

In 2010, the region’s fleet totaled

58,163 vehicles

In 2010, therewere 551 vehicle rental companies

in the region

40 REGIONAL BOARDS

2011 ABLA YEARBOOK

Rodrigo Flávio Sá Roriz

Federal District

Joades Alvesde Souza

Goiás

Alvani Manoel LaurindoMato Grosso

Marco Antoniode Almeida Lemos

Mato Grosso do Sul

2004 2005 2006 2007 2008 2009 2010Federal District 7,450 9,225 10,245 11,893 13,667 15,180 16,216

Goiás 4,632 4,830 5,862 6,683 7,618 7,000 8,521Mato Grosso 2,003 2,110 1,573 1,856 2,172 3,423 3,765

Mato Grosso do Sul 1,420 1,520 2,293 2,637 3,112 3,215 3,925Total 15,505 17,685 19,973 23,069 26,569 28,818 32,427

Automobile fleet

Number of vehicle rental companies

2004 2005 2006 2007 2008 2009 2010Federal District 43 48 47 46 46 49 52

Goiás 48 45 45 58 52 44 48Mato Grosso 26 21 29 18 18 12 26

Mato Grosso do Sul 36 33 17 28 28 24 17Total 153 147 138 150 144 129 143

Center-West

In 2010, the region’s fleet totaled

32,427 vehicles

In 2010, therewere 143 vehicle rental companies

in the region

Southeast

Márcio Castelo Branco GonçalvesEspírito Santo

Leonardo SoaresNogueira Silva

Minas Gerais

Mauro Roberto Alves Ribeiro

Minas Gerais

Gustavo do Carmo Azevedo

Rio de Janeiro

Flávio GerduloGreater São Paulo

Marcelo Ribeiro Fernandes

São Paulo State (not including Greater São Paulo)

Eládio Paniagua Jr.Greater São Paulo

41REGIONAL BOARDS

2011ABLA YEARBOOK

2004 2005 2006 2007 2008 2009 2010Espírito Santo 5,975 6,090 6,255 7,006 7,950 8,500 9,100Minas Gerais 20,365 28,960 33,145 37,454 42,327 45,559 52,028

Rio de Janeiro 18,261 19,365 22,936 26,147 28,762 33,076 52,200Greater São Paulo 61,346 66,996 75,324 85,116 93,628 106,657 115,568São Paulo State

(not including Greater São Paulo) 19,115 21,087 23,875 26,501 29,881 32,820 37,308

Total 125,062 142,498 161,535 182,224 202,548 226,612 266,204

2004 2005 2006 2007 2008 2009 2010Espírito Santo 101 94 97 82 82 89 91Minas Gerais 190 201 213 220 220 216 219

Rio de Janeiro 135 131 128 117 117 118 119Greater São Paulo 293 312 301 250 246 225 225São Paulo State

(not including Greater São Paulo) 148 151 149 194 192 179 179

Total 867 889 888 863 857 827 833

Number of vehicle rental companies

Automobile fleet

In 2010, the region’s fleet totaled

266,204 vehicles

In 2010, therewere 833 vehicle rental companies

in the region

42 REGIONAL BOARDS

2011 ABLA YEARBOOK

Walmor WeissParaná

Félix PeterRio Grande do Sul

Marco Antonio Ramos Gomes

Santa Catarina

2004 2005 2006 2007 2008 2009 2010Paraná 1,134 14,930 15,500 17,050 20,144 26,340 28,448

Rio Grande do Sul 9,736 8,520 7,983 8,861 10,103 11,113 11,240Santa Catarina 3,907 2,560 2,591 2,902 3,279 3,910 4,111

Total 26,777 26,010 26,074 28,813 33,526 41,363 43,799

Automobile fleet

Number of vehicle rental companies

2004 2005 2006 2007 2008 2009 2010Paraná 103 98 103 110 110 116 118

Rio Grande do Sul 149 133 129 109 109 121 124Santa Catarina 99 88 93 95 95 102 106

Total 351 319 325 314 314 339 348

South

In 2010, the region’s fleet totaled

43,799 vehicles

In 2010, therewere 348 vehicle rental companies

in the region

http://www.segplus.com.br

44 TOURISM

The reinvention of Brazilian tourismBy Pedro NovaisMinister of Tourism

The task of facing up to new situations, leaving the comfort zone, is not an easy one, but it can

be enjoyable. The changes that Brazil has been through in recent years pose a new challenge for the tourism industry, namely: how can the sector adapt to the current market, with its new consumer profile?

The praiseworthy entrance to the market of members of society from what is known as social class C creates a new dynamic, which is not fully visible or clear for many businesspeople. However, for the more adventurous and those who do not shy away from challenges, the advent of this new Brazil has been recognized as an unprecedented and powerful opportunity for good business and high profits.

Today it is imperative to be aware of the homemakers who until recently never ever thought about taking a vacation but who are now catching airplanes with their families. In this context, this demand for life’s little extras, basic needs having been satisfied, is as welcome as it is to be desired.

And what does car rental have to do with this? What should be done to include this segment in an effective and profitable

manner in this new niche market? It is clear that it is up to each company to discover the most appropriate response.

Go beyond off the beaten track, on short but no less-exciting trips – that is what we want tourists to do. After all, Brazil is fortunate in being such a diverse country that on one-day trips from any state capital you can have so many experiences. And why not rent a car to do this?

It may still seem to many people that rental cars are affordable only to the privileged few – a luxury, in other words. But this paradigm can be broken down. After all, if even air travel is within the reach of a market that was previously unimaginable, the same idea can be stretched to other sectors of the tourism chain.

The gauntlet has been thrown down for the car rental segment. And we at the Ministry of Tourism understand that the solution can benefit everyone - the end consumer, who will have better access to new destinations, businesspeople, who can increase their turnover, and the communities outside the established centers, who can benefit from the new intake of visitors.

2011 ABLA YEARBOOK

http://www.segurototal.com.br

The stream of international tourists is expected to account for a hotel occupation level of 79%, generating revenues of almost R$ 6 billion. Tourism-related segments are the

ones who will benefit. As the 2014World Cup draws closer, a more objective idea of the advantages the world’s biggest sporting event will offer Brazil becomes clearer.

Source: Ernst & Young Study, in partnership with Fundação Getulio Vargas (FGV)

The World Cup leverages the vehicle rental sector

46 PERSPECTIVE

2011 ABLA YEARBOOK

International tourists will account for

79%of the market

This will generate additional revenues of

R$ 5.94 billionfor tourism-related sectors (including vehicle rental)

The car rental sector

Estimates

The large influx of tourists could generate additional revenues of

R$ 142 billion for the Brazilian economy

The hospitality industry will build

over 20,000 units to welcome visitors

The economy

The vehicle rental segment will achieve good results from tourists traveling around

This business is highly consolidated abroad and annually turns over

more than US$ 500 million in Italy andUS$ 20 billion in the United States

47PERSPECTIVE

2011ABLA YEARBOOK

The thriving Brazilian economy and industrial investment has been added to the holding of the World Cup in the forecasts by the vehicle rental sector and the entire related chain

With 12 host cities around Brazil and heavy investment being made

in highways, the vehicle rental sector will benefit from the traveling

between these cities

The total impact isestimated at almost

R$ 3 billion

The cities that will host the games are:

Manaus, AM | Fortaleza, CE | Natal, RN | Recife, PE | Salvador, BACuiabá, MT | Brasília, DF | Belo Horizonte, MG | Rio de Janeiro, RJ

São Paulo, SP | Curitiba, PR | Porto Alegre, RS

Among smaller companies, eleven sectors of the economy will be directly

affected by the event.

The vehicle parts and accessories industries rank in

2nd placeAmong the segments investing heaviest

Mobility

48 CNT

Social commitment

In 2010, fulfilling their mission to develop and promote transport, to improve workers’ quality of life and professional

performance, Brazil’s Transport Social Service (SEST) and the National Transport Education Service (SENAT) at the National Transport Confederation (CNT) reached the milestone of 100 clients served since their inception in 1993. Last year, the institution served seven million clients in all its areas of operations.

In its 137 units, six million people were served by social programs operating in healthcare, sports, leisure and culture. Training courses served over one million professionals in the transport sector. “The figures consolidate SEST SENAT as an institution that is aware of its responsibility, through the efficiency of the transport services that are being provided to society,” says the president of the CNT and SEST SENAT, Senator Clésio Andrade.

In the areas of professional education 396,567 people were trained in classrooms, and 54,727 people enrolled on the distance education program in 2010.

The 200-plus courses offered by SEST SENAT serve the needs of the market, which is increasingly demanding more qualified professionals to operate in the different functions involved in transport, both in the passengers and cargo areas.

In the social promotion, SEST SENAT grew faster in 2010 than it did the year

before, serving 700,000 people more than in 2009, an increase of 14%. It served 275,000 people in the medical area, 806,000 in the dental area, 830,000 in health education, and 4.13 million people in major sporting, leisure and culture drives.

In the medical area, the main specialties were general practitioners, with 32%, then ophthalmologists, with 25%. Physiotherapy and psychology, which began in 2010, also had significant numbers, with 20,708 and 6,047 consultations, respectively.

In health education, the number of people served last year was also up on 2009. More than 1.9 million people were served in individual actions, campaigns, lectures and seminars on various topics.

For the SEST SENAT, physical and cultural activities are also important components for the development of human values. Hence, the units run venues suitable for sports, leisure and cultural activities, such as soccer fields, courts, water parks, gymnasiums, playgrounds, games rooms and barbecue areas.

This is the result of the commitment SEST SENAT has assumed with workers in the transport sector since its foundation.

SEST SENAT’s mission for the next few years is to strengthen the transport business, so contributing to an ever-better Brazil.

2011 ABLA YEARBOOK

SEST SENAT has set a record, with

more than 100 million people

served since its creation, in 1993. Last year, seven million people were served.

A look at the opportunities in vehicle rentalin BrazilBy José Augusto PérigoServices segment executive at Serasa Experian

The new business opportunities created by the World Cup and Olympics being held in Brazil will

boost the customer base for vehicle rental companies. The events will also have an influence on growth for tourism and fleet management for companies. However, they will also demand increased specialization among the various players in the vehicle rental segment. Companies will have to specialize in various niches and employ targeted strategies based on potential and the risk profile for companies and consumers.

There is a growing concern about what is known as “conscientious leasing,” with commercial conditions better suited to the client’s risk level.

There is a trend towards making use of the breadth of information available on the market, making it possible to anticipate and target specific credit, to prevent fraud, in billing areas, and in stepping up business done in segments with lower risk levels, such as vehicle rental for tourism and business.

This makes client portfolio management necessary, in order to set boundaries, structure marketing actions and prevent losses, as well as in order to devise strategies to increase profitability and expand the business.

The market now provides solutions that apply throughout the business cycle for leasing companies and which provide faster and safer procedures in prospecting, acquisition, leasing, management and recovery of clients.

To provide the car leasing segment with advanced credit and business solutions, Serasa Experian has a strong partnership with ABLA, through which it provides member leasing companies with an advanced technological infrastructure, with solutions that are constantly being enhanced, shadowing the needs of the segment.

Through this partnership, each member may use the solutions for the sector, with access and detailing compatible with their processes. There are numerous alternatives that can meet the needs of any vehicle rental or leasing company.

49SERASA

2011ABLA YEARBOOK

Training for the World Cup

50 TRAINING

2011 ABLA YEARBOOK

PQA - ABLA’s National Training and Qualification Program has run training sessions and given talks

focused on preparation for the 2014 World Cup

Aware of the demands in the sector, ABLA is running training courses

51TRAINING

2011ABLA YEARBOOK

The vehicle rental sector needs to be prepared for the 2014 World Cup. To this end, ABLA created a series of training courses

The 2014 World Cup involves thousands of investments and fosters a true breaking down of paradigms in tourism and the vehicle rental industry

In 2010 ABLA’s National Training and Qualification Program for the 2014 World Cup ran several projects training

professionals in the car rental sector, focused on quality and competitiveness in the provision of services.

The challenge to train the rental industry began with the preparation of the first specific material for the area in Brazil. Lots of meetings and get-togethers have been held between technicians, businesspeople and academics in order to develop and format the reference literature.

To promote development on the sector, the program adopted a social and constructivist approach, in which the collaboration of professionals and businesspeople was fundamental.

With this in mind, the Virtual Teaching and Education Environment (AVEA) used interactive educational tools.

Online forums, polls, quizzes, report banks, and get-togethers have been used. In addition, a data bank of best practices, addressing the peculiarities of each host city and other interrelated themes have been included by the Ministry of Tourism.

Five specific distance learning courses have been given, divided along two lines: Quality, and Business Management. The program has trained 3,050 people who want to improve their skills.

Besides courses, the ABLA’s National Training and Qualification Program carried out the Mapping of Vehicle Rental Companies’ Skills and Occupations. This

document will identify the knowledge, attitude and skills that each of the 16 occupations set out by the industry must consider when playing their role within the vehicle rental companies. The Map is designed to standardize positions to be used by the Ministry of Labor in define the future criteria for Certification.

Current research has indicated that a lack of qualified professionals has a major impact on the companies’ competitiveness. So, those that retain talent and motivate their teams to take part in training are at a different level already.

With more widespread knowledge in the teams, routine procedures are optimized and new ideas emerge, improving satisfaction among customers and employees, who become more confident.

The 2014 World Cup will involve thousands of investment plans and consequently bring about change and break down paradigms. Businesses and professionals who are prepared will have an advantage and will be able to show that Brazilians are more than just friendly and welcoming people.

Integrated management is an option for modern vehicle rental companies

52 VEHICLE RENTING

2011 ABLA YEARBOOK

Vehicle rental companies need to prepare for the 2014 World Cup and 2016 Olympics. The influx of tourists

represents an opportunity for growth.

• Writing up of contracts with customers.• Billing management.• Management of Accounts Payable and Receivable.• Management of fines and accidents.• Writing up of reports on revenues, expenses and results. • Management of maintenance with the correct location of each vehicle.• Registration of clients and suppliers.

Minimum control requirements for the business:

53VEHICLE RENTING

2011ABLA YEARBOOK

The use of management systems to control activities or finance is now an everyday fact of life,

and when it comes to companies it is practically indispensable. In our personal lives, any finance expert makes it clear that to have an organized financial life you must list all your income and outgoings. Without doing so, a person or an entire family is completely exposed and vulnerable to everyday events, which easily leads to a loss of financial control.

This model must also be applied in companies in order to be successful, but in a much more detailed manner in order to provide a clearly view of the business’ financial situation. To this end, Integrated Management

Systems (IMSs) have been a regular part of businesses’ operations for many years, presenting a structured view of the results achieved.

It is no different for vehicle rental companies. Management systems have become essential to the overall control of the business.

A rental company can easily control the basics, meaning revenues and expenses, which can be done on an Excel spreadsheet. However, when it comes to having precise control, we have to consider numerous items that are essential to the business. Never begin a business, however small it is, without using a system which in the future will represent a major differential in the control of your business.

The costs of the systems vary greatly. Normally an initial fee is charged, which covers training, deployment and initial operational support. One tip is to never buy a system without being trained for at least three days. Fewer than that and the company will not get the most out of the features the tool provides. Standard practice is for a maintenance fee to be charged which varies according to the size of the fleet.

• FLEET REGISTRATION: Control begins with the registration of your fleet, with the clear and precise identification of its characteristics, such as a vehicle models and groups, which will be used to generate the pricing structure.

• FINANCIAL STRUCTURING: The next step is the clear establishment of financial and general business rules, including a plan for accounts receivable and payable, forms of payment, bank accounts, credit cards, and so on.

• PRICES: A pricing structure for rentals, which includes the rates per day, week, weekend, month, and so on, as well as mileage charges, late returns, services and additional expenses.

• REGISTRATION OF OFFICES: Smooth operation and control requires the correct information on the company, its offices and outlets and / or branches. On this basis pricing can be differentiated.

Using a management system will require a clear structural

definition of the business. Here we list some basic requirements and steps

for structuring a company that is going to use a management system:

A management system makes everyday life

easier for rental companies and allows greater control of the

business capital, the fleet, and all the company’s assets

• One of the most important steps is to have a website in at least one other language to help international visitors.

• Have an online reservations system for customers, because outside Brazil they are used to this.

• Have your rental company represented at travel agencies, portals and other tools that make your company available through avenues other than your website.

• Have a call center with a system that monitors and automatically manages customer needs.

2014 World Cup: not to be missedThe World Cup will attract a lot of tourists to Brazil and they will certainly want rental cars.

The best-prepared agencies will get a head start.

By Julian Gritsch, Director, EuroIT Tecnologia

54 AUTOMAKERS

2011 ABLA YEARBOOK

Volkswagen

With five plants in Brazil (São Bernardo do Campo, São Carlos, Taubaté, São José dos Pinhais and Resende), Volkswagen has more

than 50 years of experience on the Brazilian market. It is recognized for cars that are durable and reliable, competitively priced, easy to maintain and with a high resale value.

Worldwide the company employees approximately 22,000 people and has produced 17 million vehicles throughout its existence. There are 736 dealerships in Brazil.

www.volkswagen.com.br(00 55) 11 4347-2355

Thomas SchmallPresident

Jutta DierksVice-President of Sales

and Marketing

55AUTOMAKERS

2011ABLA YEARBOOK

Fiat

The New Uno, launched in 2010, became the best-selling Fiat in Brazil and strengthened the brand’s leadership on the Brazilian market. Its plant in

Betim (Minas Gerais state), is one of largest in the world in production volume terms, with a capacity of 800,000 vehicles per year.

In 2010, the automaker announced the construction of a new plant in Goiana, state of Pernambuco, 65 km from Recife. The plant, with an investment of R$ 3 million, will be able to produce 200,000 vehicles per year.

www.fiat.com.br(00 55) 31 2123-2111

Cledorvino BeliniPresident

Lélio RamosCommercial Director

Francelino SchillingDirector of Direct Sales

56 AUTOMAKERS

2011 ABLA YEARBOOK

Chevrolet

General Motors’ Brazilian subsidiary of is one its five global vehicle creation and development centers of engineering, design and manufacturing.

In 2010 GM do Brasil and Chevrolet celebrated 85 years of success in Brazil, with expansion plans underway and a significant R$ 5 billion investment plan, which involves the renovation of the entire line of vehicles offered on the Brazilian market. The Chevrolet brand is the largest line offered by the Brazilian automobile industry, with 19 models. It has three industrial complexes producing vehicles, in São Caetano do Sul, and São José dos Campos (in São Paulo state) and Gravataí (Rio Grande do Sul state).

www.chevrolet.com.br(00 55) 11 4234-7700

Grace LiebleinPresident

Ronaldo ZnidarsisDirector General of Sales

and Marketing

Airton CousseauDirector of Direct Sales

57AUTOMAKERS

2011ABLA YEARBOOK

Ford

Renault

With a history spanning more than 100 years, Ford was responsible for manufacturing the first SUV made in Brazil, the EcoSport.

Today it has three plants in Brazil. The ones in São Bernardo do Campo (São Paulo state) and Camaçari (Bahia state) have the capacity to produce over 350,000 vehicles per year.

As for the unit in Taubaté (São Paulo state), it can produce 430,000 engines and 430,000 transmissions.

Renault has been winning over Brazilian consumers with economical vehicles which, above all, have a lot of interior space. Trust in the company is

increasing every year. The factory is located in Paraná state.

www.ford.com.br(00 55) 11 4174-8855

www.renault.com.br(00 55) 41 3880-2000

Marcos S. de OliveiraPresident

Jorge ChearDirector of Sales and Marketing

Jean-Michel JalinierPresident

Alexandre OliveiraDirector of Direct Sales

58 AUTOMAKERS

2011 ABLA YEARBOOK

Toyota

Honda

The first Japanese automaker to set up in Brazil, Toyota markets the Corolla as an excellent executive sedan option for fleet

managers and the HILUX, a leader in diesel pick-ups.

It has one of the most modern plants in Brazil, in Sumaré (São Paulo state). Its models are among the biggest awards-winners in Brazil. The dealership network prioritizes quality in customer care.

www.toyota.com.br(00 55) 11 5502-9100

www.honda.com.br(00 55) 11 5576-5122

Shunichi NakanishiPresident

Rubens OliveiraDirect Sales Manager

Masahiro TakedagawaPresident

Sérgio BessaGeneral Commercial Manager

59AUTOMAKERS

2011ABLA YEARBOOK

Kia

Hyundai

Kia Motors do Brasil has consolidated itself as one of the main players in the imported car segment. The importer ended 2010 with sales of 54,445 vehicles, up 125.5% on the year before - and the highest rate of growth

among the top 15 brands on the Brazilian market. Kia now offers one of the most complete families of vehicles among Brazilian manufacturers and importers, making a priority of design, technology, quality and competitive pricing.

Hyundai Caoa is ranked seventh in sales on the Brazilian market and end 2010 with more than 100,000 cars and light commercial

vehicles sold. Today the brand is fully consolidated in Brazil and its vehicles are objects of desire for consumers. The company is constantly investing in modernization, quality, design, versatility and technology. All this is to ensure a better level of comfort, safety and economy. It was outstanding in 2010 with leadership in its respective segments with the i30, Tucson, Santa Fé and Veracruz models. Another success is the Azera, which is also a sales leader and one of the brand’s vehicles that has been a success with executives and businesspeople.

www.hyundai-motors.com.br(00 55) 11 5538-1000

JoséLuiz GandiniPresident

Ary Jorge RibeiroSales Director

José Vital NogueiraDirector of After-sales

Carlos Alberto Oliveira AndradePresident

www.kiamotors.com.br0800-7711011

60 AUTOMAKERS

2011 ABLA YEARBOOK

Citroën

Nissan

The French brand has completely renewed its image under the theme Creative Technologie, offering a range of vehicles that combines

creativity, technology, comfort, and quality products and services. The automaker’s goal is to position itself among the three leading brands in after-sales in Brazil.

In Brazil for 10 years, Nissan has recently outlined a consistent growth plan for the Brazilian market: to achieve a 5% market share by 2014.The results have already shown signs of appearing. In

2010, sales were up by 54.6% on 2009, with a portfolio that includes vehicles produced in Brazil, such as the Livina MPV, Grand Livina, X-Gear and the pickup Frontier. Also included are the Tiida Hatch, Tiida Sedan and Sentra.

www.psa-peugeot-citroen.com.br(00 55) 21 3506-4900

www.nissan.com.br(00 55) 41 3380-2000

Ivan SégalPresident

Domingos Boragina NetoCommercial Director

Christian MeunierPresident

Abelardo PintoSales Director

61AUTOMAKERS

2011ABLA YEARBOOK

Mitsubishi

Mahindra

With a plant in Catalão, Goias state, Mitsubishi produces its L200 GL, GLS, Outdoor and Savana line, including the L200 Triton Flex, Pajero TR4 and Dakar. Among the vehicles it imports are the Pajero Full,

Outlander, and now the 2.0L 4X2 version of the Lancer Evolution and the new launch, ASX in 4X4 and 4X2 versions.

The first Indian cars to come to Brazil, Mahindra vehicles feature a great cost / benefit relationship. The company focuses

its effort on the middle segment in commercial vehicles, one of the fastest growing in recent years.

www.mahindra.com.br(00 55) 11 3016-8100

Robert RittscherPresident

Fernando MatarazzoCommercial Director

Wesley MeloCommercial Director

Mario VercelliCommercial Manager

by Bramont

www.mitsubishimotors.com.br(00 55) 11 5694-2700

62 AUTOMAKERS

2011 ABLA YEARBOOK

MAN

Ford Trucks

MAN Latin America is the largest truck manufacturer in Latin America and the second-largest bus manufacturer. It has a network of 146 dealers in

Brazil. Its plant, in Resende (Rio de Janeiro state), is the Product Development Center for Volkswagen and MAN.

The first automaker to come to Brazil and a pioneer in local manufacturing truck production, in April Ford launched the New Cargo 2012, a new family of 13 to 31-ton (GVWR) trucks,

and a brand new version with a cabin bed.

www.vwcaminhoes.com.br | (00 55) 11 4347-2355

www.ford.com.br/fordcaminhoes(00 55) 11 4174-8855

Roberto CortesPresident and CEO MAN Latin America

Ricardo AloucheDirector of Sales & National

Marketing and After-sales Service

Antônio CammarosanoNational Sales Director

Cid Mário ManechiniManager of Commercial

Operations and Special Orders

Marcos S. de OliveiraPresident

Oswaldo JardimDirector of Operations

63AUTOMAKERS

Trucks, buses and motorcycles gaining a hold in the rental sector

This year ABLA begins the process of identifying how many trucks, buses and motorcycles are in the rental sector. Under current traffic law for

what is known as category D or E when driving a truck or bus, in addition to the insurance coverage / risk for motorcycles, there is effectively no regular daily rental of such vehicles.

ABLA has discovered that this niche is represented in the other 56% of the sector which accounts for fleet management, whether for companies or governmental agencies. Mindful of the market, automakers have begun to monitor it and to pay more attention to sales for this type of lease. VW-MAN has identified sales of more than

1,250 units, and Ford Trucks is preparing its invoicing system to identify rental companies among its other business clients. Honda Motorcycles is also working so that in the next Yearbook these figures can be included.

Composition of the truck fleet by manufacturer

MAN Volkswagen trucksTotal sales 46,070Direct sales 13,821

Sales in the lease sector 1,255

Ford trucksTotal sales 27,638Direct sales 11,550

Sales in the lease sector not measured

Lower cost and easier to repair

64 CESVI TIPS

2011 ABLA YEARBOOK

The automotive market, both consumers and insurers, can now use the CESVI Automotive Rating

(CAR Group) to get technical information on repair costs and the degree of difficulty in repairing vehicles sold in Brazil.

For each category of vehicle, this ranking, prepared by the Research & Development area, identifies the models that are quickest, easiest and least expensive to have repaired.

This information enables consumers to compare vehicle models of interest to them. The models with better ratings tend to have more competitive insurance costs, as repair costs are used as a pricing criterion by insurers.

CAR Group data is useful when choosing used vehicles, so the cost of any repairs will not hit consumers’ pockets too hard.

The ranking’s name comes from the fact that the vehicles are listed in groups. On a scale from 10 to 60, the better the repair rating for the vehicle, the lower its group number in the ranking will be.

The vehicle is analyzed before being included in the Car Group ranking. Before being launched on the market, CESVI gets a vehicle and conducts front and rear crash tests, performing the necessary repairs, and an individual analysis of the parts involved.

At the garage, the number or parts, their price and replacement time is noted, as well as the cost of materials and painting required in the repair work. The study ends with a general assessment of the damage, conclusions about the repairs, any replacements needed and suggestions for modification.

1. Front bumper2. Hood3. Left front headlight set4. Right front headlight set5. Rear bumper6. Front grille7. Front emblem 8. Right rear emblem9. Front doorsill10. Complete front panel 11. Left front fender12. Right front fender13. Radiator14. Left front bumper support15. Right front bumper support16. Front impact absorber17. Left rear emblem18. Radiator supports19. Bumper grilles20. Left front mudguard21. Hood latch22. Rear emblem23. Right front mudguard24. Left taillight25. Front bumper border26. Right taillight27. Windshield support28. Rear panel29. Left front door border30. Glued windshield31. Rear door32. Left front door33. Right front door border 34. Right front door35. Condenser

Frequently replaced parts

65CESVI TIPS

2011ABLA YEARBOOK

The safety rating classifies vehicles according to the level of safety provided to occupants and property.This rating enables consumers to make comparisons

when choosing a new car, based on the safest model and analyzing the cost-benefit ratio. The rankings, divided by type of vehicle, consider the components related to active, passive and property safety of each model.

The classification of vehicles ranges from 0.5 to 5 stars. The higher the grade, the safer the vehicle is. The score for each component takes into account:

• Standard components: 100% of the score • Optional: 50% of the score

Safety rating

• Most of the vehicles with a rating of 3.5 stars present key safety components, such as AIR BAG and ABS.

• 69% of the vehicles analyzed do not score more than three stars.• None of the vehicles in the categories COMPACT PICKUP, MULTIVAN

and SW COMPACT has more than two stars.• In the category COMPACT HATCH, which covers most of the vehicles

manufactured in Brazil, the highest rating achieved is three stars.• In the category COUPE and ROADSTER, in most of the vehicles are

imported, the lowest rating was 4.5 stars.

Some conclusions of the study

66 CESVI TIPS

2011 ABLA YEARBOOK

Thinking about accidents caused by poor visibility, regarding the rear and blind spots, CESVI Brasil conducted a study that classifies vehicles according to

visibility.In order to define specifications and parameters, visibility

is aided by the vehicle’s external and internal mirrors.The factors that influence visibility are the windows, rear

view mirrors, the car body and blind spots. Hence, three types of visibility for vehicles were analyzed:

• Rear view (provided by the rear view mirror).• Side view (provided by the side mirrors).• Front View (verification of the obstruction to

visibility caused by the ‘A’ column).An average of the results for the three types of visibility

(rear, side and front) produces the overall figure for the vehicle’s visibility. Classification is presented in intervals between 0.5 and five stars, allowing for a variation of 0.5 stars in scores. The higher the score, the better the visibility.

On the CESVI website you can compare models, using all the rankings produced by the institution:

www.cesvibrasil.com.br/indices/comparativo.aspx

Visibility rating

In large cities, some drivers have to face flooding. Here are ten tips from CESVI on how to save your vehicle:

1. Never attempt to re-start the car if the engine dies.2. Most manufacturers say that the water level should not rise above the wheel hub.3. Drive slowly.4. In vehicles with automatic transmissions, select first gear.5. Traction settings, such as for winter or snow, help in these situations.6. The loss of grip for pump pulleys and in power steering does not make driving

impossible.7. Turn off the air conditioning.8. If you have been in a serious flood, have the car checked out.9. When going through the most serious floods, check the canister, transmission and

differential oil.10. If frequently going through floods, clean the ventilation system.

10 Tips on how to save your car in a flood

REGISTER YOURORGANIZATIONWITH THE CIT

Open new paths by the Americas

Contact the President of CIT in your country or write us by the e-mail: cit@citamericas.org

More information in www.citamericas.org

BRAZILIAN BODIES

ABAC – Associação Brasileira das Administradoras

de ConsórciosRua Avanhandava, 126. 5° andar,

01306-01, São Paulo/SPTel. (00 55) (11) 3231-5022Fax (00 55) (11) 3258-2064

www.abac.org.brabac@abac.org.br

ABAG – Associação Brasileira de Agribusiness

Av. Paulista 1754. 14° andar, Conj. 147 e 148,

São Paulo/SPTel. (00 55) (11) 3285-3100

www.abagbrasil.com.br

ABAV – Associação Brasileira deAgencias de Viagens

Avenida São Luiz. 1° andar, Conj. 1B01046-001, São Paulo/SP

Tel. (00 55) (11) 3231-3077Fax (00 55) (11) 3259-8327

www.abav.com.brwww.portalabav.com.br

abav@abav.com.br

ABBTUR – Associação Brasileira deBacharéis em Turismo

Rua Consolação Pinto Ferreira, 275 Caiçara,

30750-420, Belo Horizonte/MGTel. (00 55) (31) 3412-8979Fax (00 55) (31) 3411-8796

www.abbtur.org.brabbtur@uai.com.br

ABEIVA – Associação Brasileira das Empresas Importadoras

de VeículosRua Dr. Renato Paes

de Barros, 717. Conj. 113, 11° andar. Itaim Bibi,

04530-001, São Paulo/SPTel. (00 55) (11) 3078-3989Fax (00 55) (21) 3168-2348

www.abeiva.com.brabeiva@abeiva.com.br

ABEL – Associação Brasileira dasEmpresas de Leasing

Rua Diogo Moreira, 132. 8° andar,Conj. 806. Pinheiros,

05423-010, São Paulo/SPTel. (00 55) (11) 3095-9100Fax (00 55) (11) 3095-9105

www.leasingabel.org.brabel@leasingabel.org.br

ABEOC - Associação Brasileira deEmpresas de Eventos

Rua Galeano de Almeida, 319.Sumaré, 05410-030, São Paulo/SP

Tel. (00 55) (11) 2935-9866www.abeoc.org.br

abeocsp@abeoc.org.br

ABGEV – Associação Brasileira deGestores de Viagens Corporativas

Avenida Brigadeiro Faria Lima, 2369.Jd. Paulistano, 01452-000,

São Paulo/SPTel. (00 55) (11) 5181-3237Fax (00 55) (11) 5181-3237

www.abgev.org.brabgev@abgev.org.br

ABIH – Associação Brasileira daIndústria de Hotéis

Rua Barata Ribeiro, 370, sala 318.Copacabana, 22040-002, Rio de

Janeiro/RJTel. (00 55) (21) 3410-5131

www.abih.com.brabihnacional@abih.com.br

ABIMAQ – Associação Brasileira daInd. de Máquinas e EquipamentosAv. Jabaquara, 295. São Paulo/SP

Tel. (00 55) (11) 5582-6311www.abimaq.org.br

ABRAC – Associação Brasileira deConcessionárias Chevrolet

Avenida Dr. Arnaldo, 2012. Sumaré,01255-000, São Paulo/SP

Tel. (00 55) (11) 3872-1800Fax (00 55) (11) 3872-9202

www.abrac.com.brdirgeral@abrac.com.br

ABRACAF – Associação Brasileira dos Concessionários de Automóveis Fiat

Rua Itápolis, 543. Pacaembu,01245-000, São Paulo/SP

Tel. (00 55) (11) 3661-9922Fax (00 55) (11) 3661-8666

www.abracaf.com.brinfo@abracaf.com.br

ABRACCEF – Associação Brasileirade Centros de Convenções e Feiras

Rua Benjamin Constant,67,6° andar, Conj. 601. Centro,

80060-020, Curitiba/PRTel. (00 55) (41) 3039-9236Fax (00 55) (41) 3013-1334

www.abraccef.org.brcominucacao@abraccef.org.br

ABRACICLO – Associação Brasileira dos Fabricantes de Motocicletas,

Ciclomotores, Motonetas, Bicicletas e Similares

Rua Américo Brasiliense, 2171.Conj. 907 a 910. São Paulo/SP

Tel. (00 55) (11) 5181-0222www.abraciclo.com.br

ABRADIF – Associação Brasileirade Distribuidores Ford

Avenida Indianópolis, 529.04063-900, São Paulo/SP

Tel. (00 55) (11) 5088-7788Fax (00 55) (11) 5088-7792

www.abradif.com.brabradif@abradif.com.br

ABRAJET – Associação Brasileira deJornalistas de Turismo

Rua General Padilha ,134.20920-390, São Cristóvão/RJTel. (00 55) (21) 2509-1675Fax (00 55) (21) 2509-1675

www.abrajet.com.br

ABRAMET – Associação Brasileira de Medicina de Tráfego

Rua Dr. Amâncio de Carvalho, 50704012-090, São Paulo/SP

Tel. (00 55) (11) 2137-2700www.abramet.org.br

68 PARTNERS

2011 ABLA YEARBOOK

ABRATI – Associação Brasileira das Empresas de Transporte

Terrestre de PassageirosSAUS, Quadra 1, Bloco J

Edifício CNT, 8° andar. Entrada 10/20, Torre A. 7007-944, Brasília/DF

Tel. (00 55) (61) 3322-2004Fax (00 55) (61) 3322-2022

www.abrati.org.brabrati@abrati.org.br

ABRAVO – Associação Brasileira deDistribuidores Volvo

Rua Visconde do Rio Branco, 1310.Conj. 21. 80420-210, Curitiba/PR

Tel. (00 55) (41) 3301-8888Fax (00 55) (41) 3301-8888

abravo@abravo.com.br

ABRESI – Associação Brasileirade Gastronomia, Hospedagem

e TurismoLargo do Arouche, 290, 9° Andar.

01219-010, São Paulo/SPTel. (00 55) (11) 3327-2086.Fax (00 55) (11) 3324-0228

www.abresi.com.brabresi@abresi.com.br

ABREVIS – Associação Brasileira das Empresas de Segurança

e VigilânciaRua Bernardino Fanganielo, 691.1° andar. Casa Verde, 02512-000,

São Paulo/SPTel. (00 55) (11) 3858-7360Fax (00 55) (11) 3858-7360

www.abrevis-seg.com.brabrevis@abrevis-seg.com.br

ABRIVE – Associação Brasileiradas Reparadoras Independentes

de VeículosAvenida Indianópolis, 2343.04063-004, São Paulo/SP

Tel. (00 55) (11) 5589-7722Fax (00 55) (11) 5584-8090

www.abrive.com.brabrive.executivo@hotmail.com

2011ABLA YEARBOOK

ADIBRA – Associação das Empresas de parques e Diversões do Brasil

Rua Quirino dos Santos, 271.8° Andar, sala 86.

01141-020, São Paulo/SPTel. (00 55) (11) 3392-2312Fax (00 55) (11) 3392-2312

www.adibra.com.bradibra@adibra.com.br

ABEDESC – Associação Brasileiradas Empresas de Cartões de

Crédito e ServiçosAvenida Brigadeiro Faria Lima,1485. 13°andar, Torre norte.

Jardim Paulistano, 01452-921, São Paulo/SP

Tel. (00 55) (11) 3244-9930Fax (00 55) (11) 3244-9930

www.abesc.org.brabesc@abesc.org.br

AEA – Associação Brasileirade Engenharia AutomotivaRua Salvador Correia, 80.Aclimação. 04109-070,

São Paulo/SPTel. (00 55) (11) 5575-9043

www.aea.org.br

ANDAP – Associação Nacional dosDistribuidores de Autopeças

Avenida Paulista, 1009.1° andar. Conj. 101.

01311-919, São Paulo/SPTel. (00 55) (11) 3266-7700Fax (00 55) (11) 3266-7700

www.andap.org.brDenise.sicap@andap.org.br

ANEF – Associação Nacionaldas Empresas Financeiras

das MontadorasAlameda dos Maracatins, 992.

Bloco B, 11°andar,Conj. 112 a 114.

04089-001, São Paulo/SPTel. (00 55) (11) 5531-7314Fax (00 55) (11) 5531-7314

www.anef.com.branef@anef.com.br

ANFAVEA – Associação Nacional dos Fabricantes de

Veículos AutomotoresAvenida Indianópolis, 496.04062-900, São Paulo/SP

Tel. (00 55) (11) 2193-7800Fax (00 55) (11) 2193-7825

www.anfavea.com.branfavea@anfavea.com.br

ASSESPRO – Associação dasEmpresas Brasileiras

de Tecnologia da Informação, Software e Internet

Rua Teodoro Sampaio, 417. 3°andar, Conj. 33.

05405-000, São Paulo/SPTel. (00 55) (11) 3064-0003Fax (00 55) (11) 3064-0003

www.assespro-sp.org.brassespro@assespro-sp.org.br

ASSOBRAV – Associação dosDistribuidores Volkswagen

Avenida José Maria Withaker, 603.05057-900, São Paulo/SP

Tel. (00 55) (11) 5078-5400Fax (00 55)(11) 5079-5199

www.assobrav.com.brassobrav@assobrav.com.br

BRAZTOA – Associação Brasileiradas Operadoras de Turismo

Avenida Ipiranga, 324. Bloco C,14°andar. Republica.

01046-010, São Paulo/SPTel. (00 55) (11) 3259-9500Fax (00 55) (11) 3255-1226

www.braztoa.com.brbraztoa@braztoa.com.br

CBC & VB – ConfederaçãoBrasileira de Convention &

Visitors BureauSBN Quadra 01, Bloco B, sala 602.

Edifício CNC. 70040-010. Brasília/DF

Tel. (00 55) (61) 3966-9444Fax (00 55) (61) 3966-9402

www.cbcvb.org.brcbcvb@cbcvb.org.br

69PARTNERS

CNT – Confederação Nacionaldo Transporte

SAUS Quadra 1, Bloco J. EdifícioCNT, 13° andar, Entrada 10/20.

7007-944, Brasília/DFTel. (00 55) (61) 3315-70000Fax (00 55) (61) 3225-3416

www.cnt.org.brcnt@cnt.org.br

EMBRATUR – InstitutoBrasileiro de Turismo

Setor Comercial Norte, quadra 02,Bloco G. Edifício Embratur.

70712-907, Brasília/DFTel. (00 55)(61) 2023-8888

www.embratur.gov.brembratur@embratur.gov.br

FAVECC – Fórum das Agências de Viagens

Especializadas emContas Comerciais

Rua Dr. Bráulio Gomes, 25.Conj. 305, 3°andar.

01047-020, São Paulo/SPTel. (00 55) (11) 3214-2535Fax (00 55) (11) 3129-4275

www.favecc.org.brfavecc@favecc.org.br

FEBRABAN – Federação Brasileira das Associações

de BancosAvenida Faria Lima, 1485. 14°andar.

01452-921, São Paulo/SPTel. (00 55) (11) 3244-9800Fax (00 55) (11) 3031-4106

www.febraban.org.brfebraban@febraban.org.br

FECOMERCIO – Federação do Comércio do

Estado de São PauloRua Dr. Plínio Barreto, 285.

Bela Vista, 01313-020, São Paulo/SP

Tel. (00 55) (11) 3254-1700Fax (00 55) (11) 3254-1700

www.fecomercio.com.brfecomercio@fecomercio.com.br

FENABRAVE – FederaçãoNacional da Distribuição de

Veículos AutomotoresAvenida Indianópolis, 7967.04062-003, São Paulo/SP

Tel. (00 55) (11) 5082-0000Fax (00 55) (11) 5082-0001

www.fenabrave.org.brfenabrave@fenabrave.org.br

FENACTUR – Federação Nacionalde Turismo

Largo do Arouche, 290. 6°andar.01219-010, São Paulo/SP

Tel. (00 55) (11) 3327-2094Fax (00 55) (11) 3224-0759

www.fenactur.com.brfenactur@uol.com.br

FENASEG – Federação das Empresas de Seguros Privados

Rua Senador Dantas, 74. 12°andar. Centro,

20031-205, Rio de Janeiro/RJ Tel. (00 55) (21) 2510-7777

Fax (00 55) (21) 2510-7832www.fenaseg.org.br

fenaseg@fenaseg.org.br

IQA – Instituto de QualidadeAutomotiva

Al. dos Nhambiquaras, 1509.São Paulo/SP

Tel. (00 55) (11) 5533-4545www.iqa.org.br

Ministério do TurismoEsplanada dos ministérios, Bloco U,

2°e 3°andares. 70065-900, Brasília/DF

Tel. (00 55) (61) 2023-7024Fax (00 55) (61) 2023-7024

www.turismo.gov.br

NTC & LOGISTICA – AssociaçãoNacional do Transporte

de Carga e LogísticaRua Orlando Monteiro,1.

São Paulo/SPTel. (00 55) (11) 2632-1500

www.ntcelogistica.org.br

NTU – Associação Nacional dasEmpresas de Transportes UrbanosSAUS Quadra 1, Bloco J. Edifício

CNT, 9° andar. Brasília/DFTel. (00 55) (61) 2103-9293

www.ntu.org.br

Reed Exhibition Alcantara MachadoRua Bela Cintra, 1200. 7° andar.

São Paulo/SPTel. (00 55) (11) 3060-5000www.reedalcantara.com.br

SAE BrasilAvenida Paulista, 2073. Horsa II,

Conj. 1003. São Paulo/SPTel. (00 55) (11) 3287-2033

www.saebrasil.org.br

SPTURIS – São Paulo Turismo S/AAvenida Olavo Fontoura, 1209.

Parque Anhembi. Santana,02012-021, São Paulo/SP

www.anhembi.com.brwww.spturis.com

SEBRAE – Serviço Brasileirode Apoio as Micro ePequenas Empresas

SEPN, Quadra 515, Bloco C, Lote 3.Asa Norte, 70770-900, Brasília/DF

Tel. (00 55) 0800 570 0800www.sebrae.com.br

SIMEFRE – Sindicato Interestadualda Industria de Matérias e

Equipamentos Ferroviários eRodoviários

Avenida Paulista, 1313. 8° andar,Conj. 801. São Paulo/SP

Tel. (00 55) (11) 3289-9166www.simefre.org.br

SINDEPAT – Sistema IntegradoAtrações Turísticas

Rua Verbo Divino, 431.04719-001, São Paulo/SP

Tel. (00 55) (11) 5181-0860Fax (00 55) (11) 5181-0860

www.sindepat.com.brsindepat@sindepat.com.br

70 PARTNERS

2011 ABLA YEARBOOK

SINDIREPA – Sindicato da Indústriade reparação de Veículos e

Acessórios do Estado de São PauloAvenida Indianópolis, 2357.

São Paulo/SPTel. (00 55) (11) 5594-1010

www.sindirepa-sp.org.br

SINDIPEÇAS – Sindicato Nacional daIndústria de Componentes para

Veículos AutomotoresAvenida Santo Amaro, 1386.

Vila Nova Conceição, São Paulo/SPTel. (00 55) (11) 3848-4848Fax (00 55) (11) 3848-0900

www.sindipecas.org.brsindipecas@sindipecas.org.br

SINDETUR – Sindicato das Empresasde Turismo do Estado de São PauloRua Dr. Vieira de Carvalho, 115. 11°

andar. 01210-010, São Paulo/SPTel. (00 55) (11) 3224-8544Fax (00 55) (11) 3331-6115

www.sindetursp.com.brsindetur@sindetur.com.br

UBRAFE – União Brasileira dosPromotores de Feiras

Rua Frei Caneca, 91. 11° andar.Cerqueira Cesar, 01307-001,

São Paulo/SPTel. (00 55) (11) 3120-7099Fax (00 55) (11) 3120-7099

www.ubrafe.org.brubrafe@ubrafe.org.br

ÚNICA – União da Indústria deCana de Açúcar

Avenida Brigadeiro Faria Lima, 2179.9° andar, São Paulo – SP

Tel. (00 55) (11) 3093-4949www.unica.com.br

INTERNATIONAL BODIES

ACEA – European AutomobileManufacturer’s Association

Avenue des Nerviens, 85.Brussels, Bélgica

President: Carlos GhosnTel. (32) 2 732-5550

www.cea.be

ACRA – American Car Rental Association

12324 E. 86TH ST, 130.Owasso, Cep. 740552543,

Oklahoma – EUATel. 888-200-2795www.acraorg.com

ADEFA – Asociación de Fábricasde Automotores

Av. Marcelo T. de Alvear, 638,piso 5. Buenos Aires – Argentina

President: Cesar Luiz Ramirez RojasTel. (11) 4312-3483www.adefa.com.ar

AMIA – Asociación Mexicana da la Industria AutomotrizEnseada, 90. Col. Condesa,Del. Cuauhtémoc. México

President: Eduardo J. Solís SanchezTel. (55) 5272-1144www.amia.com.mx

ANFAC – Asociación Españolade Fabricantes de Automoviles

y CamionesFray Bernardino Sahagun, 24,

Madrid - EspanhaPresident: Francisco Javier

Garcia SanzTel. (34) 1 343-1343

www.anfac.com

ANFIA – Associazione Nazionale FraIndutrie AutomobilisticheCorso Galileo Ferraris, 61.

Torino – ItaliaPresident: Eugenio Razelli

Tel. (39) 11 554-6505www.anfia.it

ANPACT – Asociación Nacional de Productores de Autobuses, Camiones y TractocamionesPaseo de lãs Palmas, 1650.

Col. Lomas de Chapultepec –México-DF

President: Carlos Garcia FernandezTel. (55) 5202-4900www.anpac.com.mx

ARAC – Associação dosIndustriais de Aluguer de

Automóveis Sem CondutorAvenida 5 de Outubro, 70. 9° andar.

1050-059, Lisboa – PortugalGeneral secretary:

Joaquim Robalo de AlmeidaTel. 00 xx 351 (21) 761-5230Tel. 00 xx 351 (21) 761-5231www.arac.pt | arac@arac.pt

AUTOALLIANCE – Autoallianceof Automobile Manufacturers

1401 Eye Street, n.w Suíte 900.Washington, DC – EUA

President: Dave McCurdyTel. (202) 326-5500

www.autoalliance.org

CAAM – China Association ofAutomobile Manufacturers46, Fucheng Road, Haidian.

Beijing – ChinaPresident: Ying TongyueTel. (86) 10 6812-3210

www.caam.org.cn

CCFA – Comite Des ConstructeursFrançais d’Automoniles

2, Rue de Presbourg. Paris – FrançaTel. (33) 1 4952-5100President: Xavier Fels

www.ccfa.fr

CVMA – Canadian VehicleManufactures’s Association170 Attwell Driv, Suite 400.

Toronto – CanadáPresident: Mark A. Nantais

Tel. (416) 361-9333www.cvma.ca

2011ABLA YEARBOOK

71PARTNERS

European Federation of Leasing and Automotive

Rental AssociationAvenue de Tervuren, 267 B, 1150.

Brussels – BelgicaTel. 00 xx 32 2778-0560Tel. 00 xx 32 2778-0578

www.ecatra.orgi.vermeersch@leaseurope.org

JAMA – Japan automobileManufacturers Association

Otemachi Bldg, 6-1,Otemachi 1-chome, Chiyoda-ku,

Tóquio – JapãoPresident: Satoshi Aoki

Tel. (81) 5219-6653www.jama.or.jp

KAMA – Korean AutomobileManufacturers Association1461-15, Seocho-3dong,

Sepcho-gu, Seul – Coréia do SulPresident: Yeo-Chui Youn

Tel. (82) 3660-1853www.kama.or.kr

NAAMSA – National Associationof Automobile Manufacturers

of South Africa1st floor of Nedbank Plaza, corner

of Church and Beatrix Streets,Pretoria – África do Sul

President: Nico M VermeulenTel. (27) 323-2980www.naamsa.co.za

OICA – Organization of MotorVehicle Manufacturers

4 rue de Berri. Paris – FrançaPresident: Dave McCurdy

Tel. (33) 1 4359-0013www.oica.net

SMMT – Society of MotorsManufacturers and TradersForbes House, Halkin Street

London – Reino UnidoPresident: Joe GreenwellTel. (440) 171-235-7000

www.smmt.co.uk

VDA – Verba Der Automobilindustrie

Westendstrasse, 61. Postfach.Frankfurt – Alemanha

President: Matthias WeissmannTel. (49) 6997-5070

www.vda.de

ASSEMBLERS AND IMPORTERS

AgraleBR 116 KM 145, nº 15104

95059-520, Caxias do Sul/RSTel. (00 55) (54) 3238.8000

www.agrale.com.br

Audi BrasilDistribuidora

R. Verbo Divino, 1547, 4º andar04719-002, São Paulo/SP

Tel. (00 55) (11) 3041.2834/2930Tel. (00 55) 0800-777-2834

www.audi.com.br

Citroën do BrasilR. James Joule, 65 – 8º andar

04576-080, São Paulo/SPTel: (11) 3646-6257

vendasespeciais@citroen.comwww.citroen.com.br

Fiat AutomóveisAv. do Contorno, 3455 32669-900, Betim/MG

Tel. (00 55) 0800-707-1000Fax (00 55) (31) 2123-3594

www.fiat.com.br

Ford MotorCompany Brasil

Av. Do Taboão, 89909655-900, São Bernardo do Campo/SP

Tel. (00 55) 0800-703-3673www.ford.com.br

Ford CaminhõesAv. do Taboão, 899

09655-900, São Bernardo do Campo/SPTel. (00 55) 0800-703-3673www.fordcaminhoes.com.br

Troller Veículos Especias S.AAv. Do Taboão, 899. Prédio 6.

09655-900, São Bernardo do Campo/SPTel. (00 55) 0800-703-3673Fax (00 55) (11) 4174-4737

web@troller.com.brwww.troller.com.br

General Motors do BrasilAv. Goiás, 1805

09550-050, São Caetano do Sul/SPTel. (00 55) (11) 4234-7700Tel. (00 55) 0800-702-4200

www.chevrolet.com.br

Honda Automóveis do Brasil

R. Dr. José Áureo Bustamante, 377.04710-090, São Paulo/SP

Tel. (00 55) 0800-017-1213Fax (00 55) (11) 5576-5351

www.honda.com.br

Hyundai Caoa do BrasilAv. João Dias, 2207

04723-003, São Paulo/SPTel. (00 55) (11) 5593-0033 ext. 94

Fax (00 55) (11) 2275-2176www.hyundai-motor.com.br

Kia Motors do BrasilR. Francisco Ernesto Fávero, 662

CEP.13309-290, Itu/SPTel. (00 55) (11) 4024-8000Tel. (00 55) 0800-771-1011

www.kia.com.br

Mahindra BrahmmaAv. Rebouças, 2707. 054401-350,

São Paulo/SPTel. (00 55) (11) 3016-8100Tel. (00 55) 0800-722-5482

www.mahindra.com.br

Mercedes-Benz do Brasil

Av. Alfred Jurzykowski, 562.09680-900, São Bernardo do Campo/SP

Tel. (00 55) 4173-6611Tel. (00 55) 0800-970-9090www.mecedes-benz.com.br

72 PARTNERS

2011 ABLA YEARBOOK

MMC Automores do Brasil(Mitsubishi)

Av. das Nações Unidas, 19.48704795-100, São Paulo/SP

Tel. (00 55) (11) 5694-2700Fax (00 55) (11) 5694-2814

www.mitsubishimotors.com.br

Nissan do Brasil AutomotoresAv. Renault, 1300. 83070-900,

São José dos PinhaiS/PRTel. (00 55) 0800-111090

www.nissan.com.br

Renault do BrasilR. Fidêncio Ramos, 223. 9º andar.

04551-010, São Paulo/SPTel. (00 55) 0800-0555615Fax (00 55) (11) 4331-5222

www.renault.com.br

Toyota do BrasilAv. das Nações Unidas,12.901.

04578-000, São Paulo/SPTel. (00 55) (11) 5502-9100Tel. (00 55) 0800-7030206

www.toyota.com.br

Volkswagen do BrasilVia Anchieta, km 23,5.

09823-901, São Paulo/SPTel. (00 55) (11) 4347-4553Tel. (00 55) 0800-0195775Fax (00 55) (11) 4347-2416

vendasespecias@volkswagen.com.brwww.volkswagen.com.br

MAN Latin AmericaIndústria e Comércio de Veículos

R. Volkswagen, 291. 8º andar.04344-901, São Paulo/SPTel. (00 55) 0800-0193333

www.vwcaminhoeseonibus.com.br

Moto Honda da AmazôniaR. Dr. José Áureo Bustamante, 377.

04710-090, São Paulo/SPTel. (00 55) 0800-0552221

www.honda.com.br

MEMBER DEALERS

Auto Chan Santos Veículos Ltda.R. Duílo, 256.

05043-020, São Paulo/SPTel. (00 55) (11) 3677-0047autochan@autochan.com.br

www.autochan.com.br

Nova Distribuidora de Veículos (GM)Av. João Dias, 2300

04724-003, São Paulo/SPTel. (00 55) (11) 5643-0800Fax (00 55) (11) 5643-0809

marcia.rodrigues@chevroletnova.com.br

www.chevroletnova.com.br

Grand Bay Comércio de Veículos e Peças (Nissan)Av. dos Bandeirantes, 1585.04553-010, São Paulo/SP

Tel. (00 55) (11) 3847-7843Fax (00 55) (11) 3847-7833

rafael.morales@grandbrasil.com.brwww.grandbrasil.com.br

Grand Brasil Comércio de Veículos e Peças (Renault)

Av. Aricanduva, 5555. Arco 06.03527-000, São Paulo/SP

Tel. (00 55) (11) 2900-3000Fax (00 55) (11) 3847-7833

mauricio.piovesan@grandbrasil.com.brwww.grandbrasil.com.br

Grand Brasil Litoral Veículos ePeças (Fiat)

Av. Corifeu de Azevedo Marques, 5541, 05339-005, São Paulo/SP

Tel. (00 55) (11) 3847-7864Fax (00 55) (11) 3847-7833

rafael.morales@grandbrasil.com.brwww.grandbrasil.com.br

Sandrecar Comercial e Importadora S/AR. Alcides de Queiroz, 401.09015-550, Santo André/SPTel. (00 55) (11) 3385-1700

flaviano.henrique@sandrecar.com.brwww.sandrecar.com.br

SPECIALIZED PRESS

Autodata EditoraR.Verbo Divino, 750

Chácara Santo Antonio04719-001, São Paulo/SP

Tel. (00 55) (11) 5189-8900Fax (00 55) (11) 5189-8908

www.autodata.com.br

Auto Esporte Editora Globo

Av.Jaguaré, 148505346-902, São Paulo/SP

Tel. (00 55) (11) 3767-7728www.autoesporte.globo.com

Automotive News Brasil

R.Bela Cintra, 29901415.000, São Paulo/SPTel. (00 55)11-3217.2727

www.automotivenewsbrasil.com.br

Brasil EconômicoAv. das Nações Unidas, 11633

04578-901, São Paulo/SPTel. (00 55)11-3320.2000

www.brasileconomico.com.br

Brasilturis JornalR. General Jardim, 60. 4º andar

01223-010, São Paulo/SPTel. (00 55) (11) 2198-2400Fax (00 55) (11) 3256-5818

www.brasilturis.com.brjornal@brasilturis.com.br

Brasil Travel NewsR. Joaquim Floriano, 466, cj 1112.

04534-002, São Paulo/SPTel. (00 55) (11) 2165-2344

www.brasiltravelnews.com.br

Business Travel Magazine

Av. Brig. Faria Lima, 1903, cj 85.01452-001, São Paulo/SP

Tel. (00 55) (11) 4111-4844www.businesstravel.com.br

comercial@businesstravel.com.br

2011ABLA YEARBOOK

73PARTNERS

Folha do TurismoR. Barão de Itapetininga, 151.

01042-001, São Paulo/SPTel. (00 55) (11) 3123-2222Fax (00 55) (11) 3129-9095

www.mercadoeeventos.com.br

Jornal do Carro / Jornal da TardeAv. Eng. Caetano Álvares, 55.

02598-900, São Paulo/SPTel. (00 55) (11) 3856-2122

www.jt.com.br

JornautoR.Oriente, 753

09551-010, São Caetano do Sul/SPTel. (00 55) (11) 4227-1016

editorauto@editorauto.com.brwww.editorauto.com.br

Motor Press BrasilR. Bragança Paulista, 284.04727-000, São Paulo/SP

Tel. (00 55) (11) 2165-8700www.motorpressbrasil.com.br

Panrotas Editora Ltda.Av. Jabaquara, 1761

04045-901, São Paulo/SPTel. (00 55) (11) 2764-4800Fax (00 55) (11) 2276-1602

www.panrotas.com.br

Quatro RodasAv. das Nações Unidas,7221.

05425-902, São Paulo/SPTel. (00 55) (11) 3037-5869www.quatro-rodas.com.br

Rodas e MotoresR.806 , Quadra 8

74633-210, Goiânia/GOTel. (00 55) (62) 3945-3045www.rodasemotores.com.br

Transporte ModernoAv.Vereador José Diniz, 3300.

7º andar, cj 702 04604-006, São Paulo/SP

Tel. (00 55) (11) 5096-8104www.revistatransportemoderno.com.br

76 PARTNERS

2011 ABLA YEARBOOK

Truck & Van – Editora ScatR. Prof. Sebastião Soares de Faria, 57

01317-908, São Paulo/SPTel. (00 55) (11) 3285-6211scateditora@terra.com.br

Valor EconômicoAv. Jaguaré, 1485

05346-000, São Paulo/SPTel. (00 55) (11) 3767-1000

www.valor.com.br

BANKS

Banco FiatAv Jabaquara, 2910

04046-500, São Paulo/SPTel. (00 55) 0800-7225803

www.bancofiat.com.br

Banco ToyotaAv. das Nações Unidas,12901, 17º andar

04578-000, São Paulo/SPTel. (00 55) (11) 5504-2000Tel. (00 55) 0800-0164155www.bancotoyota.com.br

BNDSAv. República do Chile, 100.

20031-917, Rio de janeiro/RJTel. (00 55) (21) 2172-7447

www.bndes.gov.br

Banco Volkswagen S/ARua Volkswagen, 291. 6º andar.

04344-920, São Paulo/SPTel. (00 55) (11) 5582-5559

www.bancovw.com.br/bancovw

Caixa Econômica FederalSetor Bancário Sul, Qd 04, Lote 3/4

70092-900, Brasília/DFTel. (00 55) (61) 3206-9000

www.caixa.gov.br

REGISTRATION INFORMATION

Serasa ExperianAlameda dos Quinimuras, 187

04068-900, São Paulo/SPTel. (00 55) 0800-7737728

www.serasaexperian.com.br

David Nascimento Marcas e PatentesAv. Paulista, 1294,

01310-915, São Paulo/SPTel. (00 55) (11) 3372-3766

soraya@daviddonascimento.com.br

INFORMATION TECHNOLOGY

Cesvi Brasil – Centro deExperimentação

e Segurança ViáriaAv Amador Aguiar, 700

City Empresarial Jaraguá 02998-020, São Paulo/SP

Tel. (00 55) (11) 3948-4800Fax (00 55) (11) 3948-4848

suporte@orionbr.com.brwww.cesvibrasil.com.br

AM3 MarketingR. Augusta, 2945. Andar L, Cj 01.

01413-100, São Paulo/SPTel. (00 55) (11) 3082-7010Fax (00 55) (11) 3061-1910

www.grupoam3.com.br

CarplusR. Cerro Corá, 384

05061-000, São Paulo/SPTel. (00 55) (11) 3025-6308Fax (00 55) (11) 3025-6309

carplus@carplus.com.brwww.carplus.com.br

Euroit Soluções em Informática

Travessa da Lapa, 96, Cj 61.80010-190, Curitiba/PR

Tel. (00 55) (41) 3074-9900vendas@euroit.com.br

www.euroit.com.br

Henji InformáticaR. Américo Batista, 12. 09760-330,

São Bernardo do Campo/SPTel. (00 55) (11) 4332-1944/9871,

(00 55) (11) 4337-8404contato@henji.com.br

www.henji.com.br

Autenticis Consultoria deSistemas e Marketing (COMVEN)

Av. Niemeyer, 02, Sl 206.22450-220, Rio de Janeiro/RJTel. (00 55) (21) 3206-5960

www.autenticis.com.br

Cadastro Nacional de VeículosRoubados (CNVR)R. Três Cruzes, 718

02285-000, São Paulo/SPTel. (00 55) (11) 2451.9500

www.cnvr.com.br

INSURANCE

SegplusAv. Presidente Wilson, 210. 14º andar

20030-020, Rio de Janeiro/RJTel. (00 55) (21) 3906-2765/2770

www.segplus.com.brsegplus@segplus.com.br

ST Corretora de SegurosRua Araújo Leite, 23-65

Vila Santa Tereza, 17012-055, Bauru/SPTEL: 0300 7887676

www.segurototal.com.brseguros@segurototal.com.br

SCANNERS / BLOCKERS

PST Eletrônica Pósitron

Estrada Telebrás Unicamp, km 97, s/n, cj 01

13086-510, Campinas/SPTel. (00 55) (19) 3787-6242/6477

www.pst.com.br

77PARTNERS

2011ABLA YEARBOOK

Rcell MotorolaR. Gomes de Carvalho,829, 12º andar.

04547-003, São Paulo/SPTel. (00 55) (11) 3053-1114

www.rcell.com.br

TeletrimR. da Quintana, 753

2º andar, Cj 2104569-011, São Paulo/SP

Tel. (00 55) (11) 4003-8300www.teletrim.com.br

LOGISTICS

Sada LogísticaR.Gustaf Dálen, 151

32530-510, Betim/MGTel. (00 55) (31) 3071-9600Fax (00 55) (31) 3071-9661

www.sada.com.br

Transzero Transportadora de Veículos

R. dos Feltrins, 34709820-280, São Bernardo do Campo/SP

Tel. (00 55) (11) 4397-7000www.transzero.com.br

Tegma Gestão LogísticaAv Nicola Dermachi, 200

09820-655, São Bernardo do Campo/SPTel. (00 55) (11) 4343-2500Fax (00 55) (11) 4347-9735

contato@tegma.com.brwww.tegma.com.br

SERVICE, PARTS AND ACCESSORIES

CarglassReparos e

Trocas de vidrosAlameda Ásia, 164

Pólo Empresarial Tamboré,06543-312, Santana de Parnaíba/SP

Tel. (00 55) (11) 4152-8100www.carglass.com.br

Continental Brasil IndústriaAutomotiva LtdaRua Endres, 1424

07043-000, Guarulhos/SPTel. (00 55) (11) 2423-2979Fax (00 55) (11) 2423-3579

marcelo.debien@continentalcorporation. com

www.continental-corporation.com

Inbra Blindados Serviçosde Blindagens

Av. Papa João XXIII, 4947.09370-800, Mauá/SP

Tel. (00 55) (11) 2148-8600www.grupoinbra.com.br

H-BusterR.Inácio Cervantes, 960.

05572-000, São Paulo/SPTel. (00 55) (11) 2858-0001

www.hbuster.com.br

MinicardsAv. Paulista, 2073, Cj 1702.01311-300, São Paulo/SP

Tel. (00 55) (11) 3373-7523contato@minicards.com

www.minicards.com

AIRLINES

Azul Linhas AéreasAlameda Surubiju, 2010.06455-040, Barueri/SP

Tel. (00 55) (11)0 4134-9886www.voeazul.com.br

Gol Linhas AéreasRua Gomes de Carvalho, 1692

12º andar 04547-006, São Paulo/SPTel. (00 55) 0300-1152121

www.voegol.com.br

TAM Linhas AéreasAv. Jurandir, 856, Lt 04.

04072-000, São Paulo/SPTel. (00 55) (11) 5582-9273

www.tam.com.br

Trip Vias AéreasAv. Brasil, 1394.

13073-001, Campinas/SPTel. (00 55) (19) 2139-3100Tel. (00 55) 0300-7898747

www.voetrip.com.br

Web Jet Linhas Aéreas

Av. Embaixador Abelardo Bueno, 199, Salas 301 a 304.

22775-040, Rio de Janeiro/RJTel. (00 55) (21) 3572-2640

www.webjet.com.br

FEDERATION

FENALOC – Federação Nacional das Empresas Locadoras de Veículos

AutomotoresSAUS QD 01, BL J, SALA 511,

Edifício CNT. 70070-971, Brasília/DF

Tel. (00 55) (61) 3225-6728Fax (00 55) (61) 3226-2072

fenaloc@fenaloc.orgsecretaria@fenaloc.org

CAR RENTAL COMPANY ASSOCIATIONS (SINDLOC)

Sindloc AlagoasR. Quintino Bocaiúva, 129.

57030-570, Maceió/ALTel. (00 55) (82) 3327-4512Fax (00 55) (82) 3327-3388gerencia@sindlocal.com.br

Sindloc BahiaAv Tancredo Neves, 274. Centro

Empresarial Iguatemi, Bl A, Sl 618.41820-020, Salvador/BA

Tel. (00 55) (71) 3450-4218Fax (00 55) (71) 3431-9640sindlocba@sindlocba.com.br

www.sindloc.com.br

78 PARTNERS

2011 ABLA YEARBOOK

Sindloc CearáR.Dr. Pedro Borges, 33. 3ºandar, Sl 311

60055-110, Fortaleza/CETel. (00 55) (85) 3253-3947Fax (00 55) (85) 3281-7886alex@brasillocadora.com.br

Sindloc Espírito SantoAv. N.S. da Penha,356.

Ed. Boulevard da Praia, 3º piso, Lj22.29055-131, Vitória/ES

Tel. (00 55) (27) 3315-5086Fax (00 55) (27) 3315-5051sindloces@sindloces.com.br

www.sindloces.com.br

Sindloc Minas GeraisR.Contendas,79

30430-480, Belo Horizonte/MGTel./Fax (00 55) (31) 3337-7660sindlocmg@sindlocmg.com.br

www.sindlocmg.com.br

Sindloc ParáAv.Conselheiro Furtado, 3906.

66073-160, Belém/PATel. (00 55) (91) 3223-1471

sindloc@amazon.com.br

Sindloc ParanáR. Silva Jardim, 2042. 16ºandar.

80250-200, Curitiba/PRTel. (00 55) (41) 3242-8260

(00 55) 3232-9408Fax (00 55) (41) 3242-6079

(00 55) 3223-6856sindloc@terra.com.br

Sindloc PernambucoR.Capitão Zuzinha, 22.

Ed Setubal Center, Sl 305. 51030-420, Recife/PE

Tel./Fax (00 55) (81) 3341-3361sindlocpernambuco@yahoo.com.br

Sindloc Rio de JaneiroAv. Guilherme Maxwell, 516, Sl 604.

21042-112, Rio de Janeiro/RJTel./Fax (00 55) (21) 2573-0558

secretaria@sindlocrj.com.brwww.sindlocrj.com.br

Sindloc Rio Grande do NorteAv. Rodrigues Alves, 930,Sl 228, Espaço América.

59020-200, Natal/RNTEL/Fax (00 55) (84) 3201-4850

sindlocrn@sindlocrn.com.brwww.sindlocrn.com.br

Sindloc Rio Grande do SulAv.São Pedro, 531. 2ºandar, Sl 208.

90230-120, Porto Alegre/RSTel. (00 55) (51) 3343-2422sindloc@sindlocrs.com.br

www.sindlocrs.com.br

Sindloc Santa CatarinaAv Eng. Max de Siuza, 844.

88080-000, Florianópolis/SCTEL/Fax (00 55) (48) 3244-5555

sindlocsc@yahoo.com.br

Sindloc São PauloPraça Ramos de Azevedo, 209,Cj22. 01037-010, São Paulo/SP

Tel. (00 55) (11) 3123-3131Fax (00 55) (11) 5082-1348

secretraria@sindlocsp.com.brwww.sindlocsp.com.br

Sindloc SergipeIn process of approval

For further information, go to:

www.abla.com.br

http://www.vw.com.br/vendascorporativas