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Abdul Azeez. E-mail - azeezrazick@outlook.com Mobile - (+974) 5517 6505.

SUMMARY. More than 5 years experienced IT Desktop/Technical Support Technician. Providing technical

support for customers. Capable of performing and managing wide variety of tasks. Independent and

hardworking. Effective team player with good communication skills. Highly motivated with strong ability

to take on and manage new challenges. Easily identify and resolve technical issues and concerns.

CAREER OBJECTIVE. Contribute relevant experience and education background to my working field in the best

possible way for achieving the company’s goals.

Obtain a position of responsibilities that utilizes my skills and experience and keep to work in an

environment where I can enrich my knowledge.

Succeed in an environment of growth and excellence and earn a job which provides me job

satisfaction and self-development and help me archive personal as well as organization goals.

To work well independently or in a group setting providing all facets of computer Technical

support and Desktop support such as troubleshooting, installations and maintenance.

PROFESSIONAL EXPERIENCE. -IT Technical support at Quality Computer Services (QCS). Doha, Qatar. (November 2014 to till date)

Provide 1st line technical support and troubleshooting of IT related problems and use Remote assistance if necessary for incident resolution.

Arrange for external technical support when problem cannot be resolved in house.

Escalate unresolved calls to the L2 infrastructure support team.

Identify and escalate situations that requiring urgent attention.

Create user accounts, create Mails, Reset passwords, create and modify Groups and Time limits.

-Hardware Technician at IBLan. Colombo, Sri Lanka. (September 2013 to October 2014) – 1year.

Troubleshoot problems and provide guidance about computer hardware and software problems including maintenance and installations, networking, printing, Emails and Applications.

Installation of desktop and Hardware, Desktop / Laptop Configuration, network, Mail client, Internet and Operating systems installations.

Computer assembling and maintenance and troubleshooting hardware and software problems. Installing and Configuring the peripherals, components and drivers.

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-Self Employed Desktop Support Technician. (Freelance Desktop Support Technician.) Gampola, Sri Lanka. (February 2010 to September 2014) – 4years.

Responding to customer inquiries/request for technical support.

Installing, repairing, maintaining and upgrading hardware and software.

Providing end-user assistance and troubleshooting in person by telephone.

Assist users with research, evaluation and purchase recommendations of new computers and peripheral equipment’s.

Installation of desktop and hardware, desktop/laptop configuration.

KEY SKILLS. Strong interpersonal, communication and listening skills.

Talking staff through a series of actions, either face or over the telephone.

Self-motivated, focused and a passionate team player.

Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations.

Good problem solving and skills in developing alternative solutions.

Highly organized and methodical with excellent time management and prioritization.

Dedicated to providing the highest standards of customer services.

Welcomes challenges, learn fast and adapt well to new situations and opportunities.

Driven to achieving set goals, reaching deadlines and exceeding expectations.

Ability to leas, motivate and inspire others a committed team player.

Understanding an employer’s goal and how contribute to achieving them

Update job knowledge by participating in education opportunities and reading professional

publications.

Fast turnaround of customer requests.

Self-motivated with the ability to work in a fast moving environment.

TECHNICAL SKILLS. Advance understanding of Operating systems, Printing systems and Network systems proficient

in the use of windows applications and software such as Microsoft Word, Excel, Access and

PowerPoint.

Maintain and Administrator Network computers, including computer hardware, system and

applications.

Understanding of support tools, techniques and how technology is used to provide IT services.

Workstations – Microsoft Windows XP\Vista\7\8\8.1.

Server – Microsoft Server 2003\2008\2008R2\2012\2012R2.

Strong working knowledge of LAN\WAN technology including TCP\IP.

Active Directory management. Microsoft Outlook email configurations.

Setup domain controller, new user and connect printer/scanner to network.

Remote access solution implementation and support.

Cat5/5e/6 and fiber optic cabling for network.

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TECHNICAL SKILLS. Installing video and audio CCTV surveillance system. DVR configuration and hard disk

configuration.

Maintaining all of the licensing software and making sure all documentation is completed.

Work with the Service Desk Team Coordinator to ensure requests are the proper resource in

order to be resolved quickly and efficiently.

Input and maintain IP address from the pool dedicated to end points.

Recommend suitable software and hardware systems where these might improve performance.

EDUCATION QUALIFICATOINS. G.C.E- Ordinary Level. in 2009 with the following results,

Result & School: 2B-5C-2S / Gampola Zahira College.

G.C.E- Advanced Level. in 2013 in the Commerce stream, with the following results,

Result & School: 3S (Commerce/Business-Studies/English) / Gampola zahira college.

PROFESSIONAL QUALIFICATIONS. MCSA 70-410 (Microsoft Certified Solution Associate). Successfully completed Microsoft Windows

Server 2012 R2 Installing and configuring (1st Step). At E-Win Networks Kandy. Special Diploma in Network Administrator. Successfully completed Special Diploma in Networking

Administrator at E-Win Networks Kandy.

Diploma in Computer Hardware & Advanced Networking. Successfully completed Diploma in

Hardware with Advanced Networking at E-Win Networks Kandy.

IP Addressing. Completed IP Addressing Training Course at WinSYS Network Colombo.

Spoken English. Successfully completed A Spoken English Course at British Council Kandy.

LANGUAGE SKILLS. English – Medium oral and medium read and write.

Tamil – Fluent in oral, read and write.

EXTRA-CURRICULAR ACTIVITES. Member of the College senior Western Band group.

Member of the College Soccer Team. (Goal Keeper)

Member of the College Board of Prefects.

Have participated College Sports Meet in Track and Field Events.

HOBBIES. Learning about new technologies

Learning about new issues and solutions from Youtube.

Watching films & playing games.

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PERSONAL INFORMATIONS. NAME : Abdul Azeez

NAME IN FULL : Abdul Azeez Mohamed Razick

DATE OF BIRTH : 24th January 1994 (Age-21)

MARITAL STATUS : Single

GENDER : Male

NATIONALITY : Sri Lankan

TELEPHONE : (+974) 5517 6505

PASSPORT NO : N5266676 (Expiry – 02/10/2024)

VISA STATUS : Work Visa + NOC Available

BILINGULA IN : English, Sinhalese & Tamil

DECLARATION. I do here by certify that the above particular are true and accurate to the best of my

Knowledge.