ABC RG Support Guide
Transcript of ABC RG Support Guide
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OCM (Overheads Costing Module) and
OROS (Activity base costing for distribution)
Support Processes- Complementary Application
ITSM Service Management &
DS Solution Delivery
Vevey, 2007
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INTRODUCTION
I&PM team members
GCs / Customer Care Managers
Application team lead
Application team members
SDSM teams
Main audience
Secondaryaudience
Should read thewhole documentation
Should only focus onTopics where involved
The scope of this document includes:
Application Scope Technical Architecture Support Incidents Priorities and Categorization Users Management
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Scope Description - OCM
OCM (Overheads Costing Module) is an application used to allocate white-collar costs as per the ActivityOCM (Overheads Costing Module) is an application used to allocate white-collar costs as per the ActivityBase Costing (ABC) method. Data are received from source applications (GT/SAP, NEfamily, etc.), andBase Costing (ABC) method. Data are received from source applications (GT/SAP, NEfamily, etc.), and
completed by a data capture by the OCM users. The application will then allocate costs as per the ABCcompleted by a data capture by the OCM users. The application will then allocate costs as per the ABC
methodology. After that, data are sent back to the source application, (COPA for SAP). Reportingmethodology. After that, data are sent back to the source application, (COPA for SAP). Reporting
functions are also available.functions are also available.
Application description should cover the following :Application description should cover the following :
Critical aspects of the applicationCritical aspects of the application
Allocation of White-Collar costs as per the ABC methodologyAllocation of White-Collar costs as per the ABC methodology
Interface from and to GT/SAP via MWInterface from and to GT/SAP via MW
Interface from other accounting applications using an in-built Import functionalityInterface from other accounting applications using an in-built Import functionality
Interface to other accounting applications using flat files exported from OCM by the userInterface to other accounting applications using flat files exported from OCM by the user
Impact on BusinessImpact on Business
Costs allocated more precisely than with other methods. ABC with OCM is part of the monthly bookclosing process.Costs allocated more precisely than with other methods. ABC with OCM is part of the monthly bookclosing process.
Interaction with other applicationsInteraction with other applications
GT/SAP data received from, then sent back to after ABC allocationGT/SAP data received from, then sent back to after ABC allocation
Same with non Globe accounting applications (NEfamily, etc.)Same with non Globe accounting applications (NEfamily, etc.)
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Scope Description - OROS
OROS is a package, with several in-house built applications used to allocate distribution costs asOROS is a package, with several in-house built applications used to allocate distribution costs asper the Activity Base Costing (ABC) method. Data are received from source applicationsper the Activity Base Costing (ABC) method. Data are received from source applications
(GT/SAP, NEfamily, etc.), and completed by a data capture by the OROS users. The application(GT/SAP, NEfamily, etc.), and completed by a data capture by the OROS users. The application
will then allocate costs as per the ABC methodology. After that, data are sent back to thewill then allocate costs as per the ABC methodology. After that, data are sent back to the
source application, (COPA for SAP). Reporting functions are also available.source application, (COPA for SAP). Reporting functions are also available.
Application description should cover the following :Application description should cover the following :
Critical aspects of the applicationCritical aspects of the application
Allocation of Distribution costs as per the ABC methodologyAllocation of Distribution costs as per the ABC methodology
Interface to source accounting applications using flat files exported from OCM by the userInterface to source accounting applications using flat files exported from OCM by the user
Impact on BusinessImpact on Business
Costs allocated more precisely than with other methods. ABC with OROS is part of the monthlyCosts allocated more precisely than with other methods. ABC with OROS is part of the monthly
bookclosing process.bookclosing process.
Interaction with other applicationsInteraction with other applications
GT/SAP data received from through flat files, then sent back to after ABC allocationGT/SAP data received from through flat files, then sent back to after ABC allocation
Same with non Globe accounting applications (NEfamily, etc.)Same with non Globe accounting applications (NEfamily, etc.)
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OCM Technical ArchitectureSystem Architecture Overview
CDC SQL
Server
CSC RDCAOA RDCAMS RDCEUR RDC
Non-GLOBE Markets GLOBE Markets
Web Farm
.NETNIKITA2
SNOW 2Non SNOW SNOW 2
File
Server
Reporting
Services
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OROS Technical ArchitectureSystem Architecture Overview
CSC RDCAOA RDCAMS RDCEUR RDC
Non-GLOBE Markets GLOBE Markets
SNOW 2Non SNOW SNOW 2
OROS
SNOASIS
OROS
File server
SNOASIS
OROS
File server
SNOASIS
OROS
File server
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Support Overview
RGRG
RGRGRGRG
GroupSD
LGOSD
RGRG
Globe Users
Tech FuncLGO
2nd Level Support
LGO
GroupSD
ITSM_WAN
GC Security team
ITSM_DBA
LGO NETWORK team
LGO DESKTOP team
ITSM_NETWORK_SERVICES
GC Desktop Support team
LGO IT team
3rd Level Support
GC_COMP-APPS_ABC
GC_COMP-APPS_ABC
GCC_COMP-APPS_ABC
GCC_COMP-APPS_ABC
MW & COMP APPS
Middleware
Middleware
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Detailed Support Process
3RD
2ND
1ST
SDUsers Technical Support
Call
Create,Assign orEscalate
Assign
Functional Support
Functional support: Done by the Cost Management team at the Center
User Application logonissues: See slide 11 for more details.
User Application logon
User Application logon
BITS Client Issue
DB Issues
Application Services Issues
Network Issues
Network Issues:
Network connection orWebserver identification
SNOW2 Issues (settings IE,Acrobat, Excel Web Reporting)
SNOW2 Issues (settings IE,Acrobat, Excel Web Reporting)
Network Issues: Networkconnection or Webserver
identification
BITS Client Issues
The GC Security team
ITSM_NETWORK_SERVICES
GC Desktop Support teams
ITSM Operational Apps
MW & COMP APPS
ITSM_DBA
ITSM_WAN
LGO network team
LGO desktop team
LGO apps team
BITS Server Issues
Create,Assign orEscalate
Local & Global Interfaces Middleware
Global Interfaces Middleware
User Application Issue
GC_COMP-APPS_ABCApplication issues
GCC_COMP-APPS_ABC
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Interfaces
Globe Markets
OCM receives 2 flat files from SAP and send back 1 with the result of the ABC
allocation
OROS receives about 30 flat files from SAP, and send back 2 with the resultof the ABC allocation
Non-Globe Markets
OCM receives 2 files from legacy accounting application, and send back 1with the result of the ABC allocation
OROS received about 30 files from legacy accounting application, and sendback one with the result of the ABC allocation
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FAQ - Frequent Incidents
Question to ask
- Is the issue an OROS (distribution) or OCM (white-collar) one?- Is the issue an OROS (distribution) or OCM (white-collar) one?
- What is the issue?- What is the issue?
- Is it an application or SAP issue?- Is it an application or SAP issue?
- What dataset (OCM) or Model (OROS) are you working on when the issue arises?- What dataset (OCM) or Model (OROS) are you working on when the issue arises?
Which Time Period?Which Time Period?
- What are you doing precisely when the issue is happening (Steps, Print screen)- What are you doing precisely when the issue is happening (Steps, Print screen)
- What is the error message (print screen)- What is the error message (print screen)
- If you have an issue Importing or Exporting data, attach the file(s)- If you have an issue Importing or Exporting data, attach the file(s)
Frequent Incidents
OROS Troubleshooting (Vers. 1.0) -OROS Troubleshooting (Vers. 1.0) - http://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e237bhttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e237b
OCM Troubleshooting (Vers. 1.0) -OCM Troubleshooting (Vers. 1.0) - http://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e239chttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e239c
Always assign to Always assign to GC_COMP-APPS_ABCGC_COMP-APPS_ABC
Additional Info
ABC = Activity Based CostingABC = Activity Based Costing
BITS = Background Intelligent Transfer ServiceBITS = Background Intelligent Transfer Service
http://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e237bhttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e237bhttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e239chttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e239chttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e239chttp://ecm.ctr.nestle.com/globelib/drl/objectId/0900f3d3806e237b -
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Priorities Definition Default technical priority : 3
Default functional priority : 3
P1 - condition for raising a P1 ticketcondition for raising a P1 ticket
Should not be raisedShould not be raised
P2 - condition for raising a P2 ticketcondition for raising a P2 ticket (please remind contact of availability required for P2)(please remind contact of availability required for P2)
Bookclosing period (every month form the 28 to the 12 of next monthBookclosing period (every month form the 28 to the 12 of next month andand
At least one Market (not country) impacted, preventing achieving the monthly bookclosing and noAt least one Market (not country) impacted, preventing achieving the monthly bookclosing and no
workaround available (Excel, uploading directly to Magnitude, etc.)workaround available (Excel, uploading directly to Magnitude, etc.)
No web connectivity, OCM application unstable, SQLServer database has stopped or is unstableNo web connectivity, OCM application unstable, SQLServer database has stopped or is unstable
P3 - condition for raising a P3 ticketcondition for raising a P3 ticket
The issue is preventing calculating or validating the model
Several users unable to connect, one of the web server down, BITS Services not available, Critical functional issues
P4 - condition for raising a P4 ticketcondition for raising a P4 ticket
The issue is not impacting the monthly bookclosing process or the validation of the model
Testing outside of bookclosing process, performance issues
P5 - condition for raising a P5 ticketcondition for raising a P5 ticket
Any other conditions
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Incidents
Type of Incident and lines of SCIM to be used
Requests
Users managed by key users
Citrix server access requirement in the usual way
Incidents CategorizationSCIM
OROS
APP SERVICES
SERVER
BITS
INTERFACE
CITRIX
GLOBE BUSINESS SOLUTION
FC - PERFORM ACCOUNTING OPERATIONS
OCM
APP SERVICES
DATABASE
SERVER
BITS
INTERFACE
XUPLOAD
SSIS
GLOBE BUSINESS SOLUTION
FC - PERFORM ACCOUNTING OPERATIONS