AAPA Hurricane Conference December 6, 2012 Presenter ... · ship; Caribe Legend. The Recovery...
Transcript of AAPA Hurricane Conference December 6, 2012 Presenter ... · ship; Caribe Legend. The Recovery...
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The Port Authority of the Cayman Islands
AAPA Hurricane Conference
December 6, 2012
Presenter: Joseph Woods Jr.
Mgr. Cruise Ops & Security
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The Port of George Town
Grand Cayman,
Cayman Islands
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Seven Mile Beach, Grand Cayman
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Crystal Clear Water
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Stunningly Beautiful Underwater World
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Stingray City, Grand Cayman
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Turtle Farm
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Hell, Grand Cayman
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We just enjoy the good life!
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Until…
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You are hit with a Cat 5
hurricane.
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Port and Cruise facilities
are damaged.
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Cargo storage facilities are
damaged
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Employees homes damaged or
destroyed.
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There is no electricity, or running water
and debris is everywhere.
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Supermarkets and businesses
are wrecked.
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Beaches laid bare of vegetation.
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Roads are decimated
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Travel is near impossible
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Thousands of vehicles are
submerged and ruined with
saltwater as the sea flooded 80%
of the island.
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The Effects of a Storm on a Port’s
Operations
The effects of a storm on a port engaged in
the cruise and cargo business are many,
but will mainly fall into the following
categories:
• Employees
• Plant & Equipment
• Revenue loss
• Industry partners losses
• National Infrastructure damage
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Employees
• Employees are your most valuable asset.
• Without them the Port’s equipment and
processes don’t work.
• But they too may be in distress.
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Employees
• It therefore is critically important to
determine what support each affected
employee requires to enable them to
comfortably return to work and perform
their jobs effectively.
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Employees
• As a result of Hurricane Ivan, some of our
staff suffered:
• Injuries
• Family displacement
• No food, clean water and other essential
supplies
• Housing
• Transportation
• No clean clothes
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Plant & Equipment
• The Port lost:
• Buildings,
• Fencing,
• Fiber-optic lines that connected our
security cameras,
• Restroom facilities,
• Vehicles,
• Antennas for our radios.
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Plant & Equipment
• The Port lost:
• Phone and fax service, except cellular
phones
• Electricity
• Water supply
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Industry Partners
• Lost trucks and other heavy equipment
• Lost personnel to repair and operate
equipment
• Suffered from same national infrasture
damage as everyone else
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National Infrastructure
• Loss of electricity
• Loss of piped water
• Loss of communication lines
• Loss of road network
• Loss of transportation
• Loss of ability to supply fuel on demand
• Loss of housing
• Tons of debris to remove
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National Infrastructure
• Loss of supermarkets
• Inability to conduct banking resulting in
people’s inability to access cash and
inability to use credit.
• Public order issues.
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Response and Recovery
• What’s the first and most important thing
to do?
• Check on each and every employee.
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Employees
• It is important from the Port’s perspective
to have:
• Up to date contact and location
information for each employee.
• Reserve emergency food, water, toiletries
and essential supplies so that employees
family needs are immediately addressed.
• Have cash available to pay employees.
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Employees
• It is important from the Port’s perspective
to:
• Render immediate assistance to
employees who are overwhelmed to bring
them relief. They will get back to work
quicker.
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Example
• After hurricane Ivan, the Port Authority
provided:
• Time off to do emergency repair work to
their homes.
• Relief food, water and hygiene supplies for
employees and their families.
• Generators for employees homes.
• Washers and dryers for employees
laundry needs.
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Example
• After hurricane Ivan, the Port Authority
provided:
• Meals for employees at work.
• Coordinated with Police so that Port IDs
allowed them to pass through roadblocks
during curfew times.
• Staff in turn worked around the clock to
get the port operational.
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Recovery:
Plant & Equipment • Clean Up:
• Lot of debris to be removed.
• Repair and replace buildings
• Re-establish offices
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Recovery:
Plant & Equipment • Reconstruct computer and communication
networks.
• Repair, or replace piers and fenders
• Service, repair, or replace vehicles, cranes
and forklifts and other operational heavy
equipment.
• This can quickly consume over $1 million
just to get the facility to operational
standard.
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Industry Partners Recovery
• In the cruise and cargo shipping
business, all parties work like gears of
a transmission for a successful
operation. If one party (gear) is unable
to operate, all parties (gears) are
affected. Thus, contact with industry
partners is important to ensure
synchronization when returning to
operational mode.
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Recovery:
National Infrastructure • Debris removal
• Repair of roads
• Fuel
• Transportation
• Accommodation
• Utilities – Electricity, water & telephones
• Good public health
• Tourist attractions
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The Recovery
• Four days after hurricane Ivan the port received and discharged it’s first cargo ship; Caribe Legend.
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The Recovery
• Cargo for the recovery effort began to
come in at record levels and we
encountered:
• Shortage of space for storage
• Delivery issues
• Equipment issues – keeping it operational;
spare parts etc
• Handling media and public perception
• Customer complaints/disputes
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The Recovery
• After six weeks of non-stop work to clean
up and restore national infrastructure
cruise operations resumed.
• On Monday 1st November 2004, we
welcomed Carnival Inspiration and
Imagination back to the Cayman Islands,
followed by Norwegian Spirit and Summit
the next day and Oosterdam that Friday.
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The Recovery
• Five months later, we were back to
pre-Ivan cruise levels and expanding
to cope with the ever increasing
demand by cruise lines to make calls
to the Cayman Islands.
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How To Survive A Hurricane
Begin building your plan using the following components:
• Vulnerability Assessment
• Plan of action for before and after the storm
• Exercising (Practicing) the plan annually
• Availability of Financial Resources
• Employee Welfare Plan
• Take into account Industry partners recovery and
• National Infrastructure repairs
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Vulnerability Assessment
• What are your critical assets?
• How vulnerable are your assets (buildings,
piers, equipment and employees) to
damage from wind, water and flying
objects?
• What action can you take to minimize the
effect of a hurricane on each asset?
• How effective do you think these
measures will be and are they cost
effective?
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What Are Your Options? • What will you do if the worse occurs?
• From your vulnerability assessment,
what is the estimated sum of financial
resources you will require to recover
from a major storm?
• How much reserve cash do you have
to meet those needs, bearing in mind
insurance deductibles and wait time
on payouts?
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The Plan of Action
• To address the identified vulnerabilities,
write a plan to describe what action you
will take before the storm and what action
you will take after one in order to recover
from its impact.
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Preparation • Review and update your plan annually with
employees.
• Test your plan prior to each hurricane season.
• Contact reputable contractors and repair
personnel that are identified in your plan and
verify that they are prepared and able to
immediately address your calls for service.
• Make any corrections and adjustments
necessary each year.
• Implement plan within two days of an
approaching storm.
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Financial Resources
• Ensure that you have sufficient financial
resources at your disposal to meet the
likely recovery costs identified in your plan.
• Insurance claims take a long time to be
settled. Much longer than you wish to be
out of business.
• Deductibles are high, so funds have to be
set aside to bridge this gap.
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Summary • Hurricanes are devastating.
• Know your vulnerabilities
• Have a plan of action ready.
• Review your plan annually.
• Have resources immediately
available.