AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue...

AACRAO SEM 2013 - Chicago Session ID: 1752

Bringing Six Sigma to Enrollment Management

Jacqueline HillsPurdue University – West Lafayette, INWednesday, November 13, 9:15 amSession ID:1752

@PurdueJHills #AACRAO

AACRAO SEM 2013 - Chicago

TYPE OF

Session ID: 1752@PurdueJHills #AACRAO

GREEN BELTS

INSTITUTION BLACK BELTS


PURDUE UNIVERSITY – WEST LAFAYETTE


Large PublicLand Grant

30,000 Undergraduates9,000 Graduates

10 Colleges and Schools

SETTING

26%NON-RESIDENT

DOMESTIC

57%RESIDENT

INTERNATIONAL

17%

25%ENGINEERING

11%SCIENCE

14%HEALTH&HUMAN SCIENCES

11% TECHNOLOGY

9% AGRICULTURE

11%

LIBERAL ARTS

4%EXPLORATORY STUDIES

9%MANAGEMENT

2%PHARMACY

2%EDUCATION

1%NON-DEGREE

1%VETERINARY TECHNOLOGY

AACRAO SEM 2013 - Chicago Session ID: 1752@PurdueJHills #AACRAO

SETTINGENROLLMENT MANAGEMENT @ PURDUE

REPORTING OFFICES

Admissions Financial Aid Registrar Analysis & Reporting

} Bursar

Student Systems

Student Success Programs

CAMPUS PARTNERS


6 @PurdueJHills #AACRAO


AND / OR


WHAT IS SIX SIGMA?

Session ID: 1752


6


STRATEGIES

TECHNIQUES

TOOLS } PROCESSIMPROVEMENT


6


BUISNESS IMPROVEMENT MANAGEMENT SYSTEM


6


FINDS…

HOW OFTEN DEFECTS ARE LIKELY TO OCCUR

6


WHY ENROLLMENT MANAGEMENT?



1. Customer Focus


2. Data Driven Decision Making

6


GREEN BELT CERTIFICATION



PURDUE TECHNICAL ASSISTANCE PROGRAM (TAP)



CERTIFICATION PROCESS

for

Session ID: 1752

8 HOURS 6 CLASSES

6 WEEKS



CERTIFICATION PROCESS

1. EXAM


2. PROJECT


STAFF SELECTION


YES

NO


ENROLLMENT MANAGEMENT GREEN BELTS

Session ID: 1752@PurdueJHills #AACRAOPR

OJE

CT

S

13

GREEN BELTS

24


PROJECTS Session ID: 1752@PurdueJHills #AACRAO


FINANCIAL AIDSTUDENT LOAN DEFAULT

Session ID: 1752

Cohort2009 2010

1.7%

3.2%

PURDUE – WEST LAFAYETTE



TOOLS

Session ID: 1752

BINOMIAL PROCESS CAPABILTIY ANALYSIS

SIPOC



RESULTS



ROI



ADMISSIONSEVENT COMMUNICATIONS



TOOLS

Session ID: 1752

X/Y CHART FLOWCHART

FISHBONE



RESULTS



~ ROI



REGISTRARXTENDER PROCESS ERRORS

Session ID: 1752

STAFF PAPER FILES

ELECTRONIC FILES

SCANNING TO



TOOLS

Session ID: 1752

I-MR CHART

HISTOGRAM

FISHBONE



RESULTS



~ROI



WHAT WE’VE LEARNED…


SUCCESS WITH:1. STAFF INTEREST

2. LEADERSHIP INVESTMENT


1. DATA TO BACK UP CHANGE


2. IMPROVED TOOLSET

3. DESIGNATED TIME

SIX SIGMA STAFF VOICED…

AACRAO SEM 2013 - Chicago Session ID: ###@PurdueJHills #AACRAO


THANK YOU!


Jacqueline Hills [email protected] University – West Lafayette, IN

Wednesday, November 13, 9:15 amSession ID:1752

AACRAO SEM 2013 - Chicago Bringing Six Sigma to Enrollment Management Jacqueline Hills Purdue...

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