June 29, 2011

Kaseya 2

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User Guide

Version 1.1

About Kaseya

Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's IT Automation Framework allows IT Professionals to proactively monitor, manage and maintain distributed IT infrastructure remotely, easily and efficiently with one integrated Web based platform. Kaseya's technology is licensed on over three million machines worldwide.

Copyright © 2000-2011 Kaseya International Limited. All Rights Reserved.

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Contents

Antivirus Overview ...................................................................................................................................... 1

Antivirus System Requirements ................................................................................................................ 1

Machines ...................................................................................................................................................... 2

Page Layout ......................................................................................................................................... 2

Explorer Grid ........................................................................................................................................ 2

Control Panel ....................................................................................................................................... 3

Antivirus Columns ............................................................................................................................... 5

Details Panel ........................................................................................................................................ 6

Antivirus Agent Menu .......................................................................................................................... 7

Dashboards .................................................................................................................................................. 8

Detections .................................................................................................................................................... 9

Profiles.......................................................................................................................................................... 9

Antivirus Statistics in the Executive Summary Report ......................................................................... 11

Antivirus - Antivirus Installation Statistics ............................................................................................. 12

Index ........................................................................................................................................................... 13

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Antivirus Overview Antivirus (KAV) provides Kaspersky Antivirus endpoint security for managed machines. Antivirus can be installed independently of Endpoint Security or Anti-Malware.

Antivirus ensures protection of your computer against known and new threats. Each type of threat is processed by separate application components, each of which can be enabled or disabled by configuration profile. Configuration profiles enable you to quickly apply different types of Antivirus solutions to many machines at the same time.

Antivirus includes the following protection tools:

Memory-resident protection components for...

Files and personal data

System

Network activity

Scheduled, recurring virus scans of individual files, folders, drives, areas or the entire computer.

Updates of the Antivirus clients and its components, as well as the Antivirus definition databases used to scan for malicious programs.

Status dashboard for all Antivirus managed machines.

A Detections page for all virus threats not automatically resolved by Antivirus.

Note: See Antivirus System Requirements (page 1).

Functions Description

Machines (page 2) Installs and uninstalls Antivirus software on selected machines and provides a detailed view of the Antivirus status of any selected machine.

Dashboards (page 8) Displays a dashboard view of the status of all machines installed with Antivirus.

Detections (page 9) Displays virus threats you can take action on.

Profiles (page 9) Manages Antivirus profiles that are assigned to machine IDs.

Antivirus System Requirements KServer

The Antivirus module installs on VSA 6.0.1 or later

Note: See general System Requirements.

Requirements for Each Managed Machine

800 MHz CPU or greater

512 MB available RAM

About 480 MB free space on the hard drive

Microsoft Windows XP, Vista, 7 are supported. Microsoft Windows 98, NT and 2000 are not supported.

Microsoft Windows Installer 2.0

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Machines Antivirus > Machines

The Machines page installs and uninstalls Antivirus software on selected machines. This same page also provides a detailed view of the Antivirus status of any selected machine.

Page Layout (page 2)

Explorer Grid (page 2)

Control Panel (page 3)

Antivirus Columns (page 5)

Detail Panel (page 6)

Antivirus Agent Menu (page 7)

Page Layout The layout of the Machines (page 2) page comprises the following main panels:

N avigation

Panel

Selected C olum n Set

Explorer G rid

C ontro l Panel M achine ID / G roup ID filter

Page Brow ser R ow s Per Page

M achine

Anti-V irus

D etails

M achine

H eader

Navigation Panel - Used to navigate to the Antivirus module. There are four functions: Machines (page

2), Dashboards (page 8), Detections (page 9), and Profiles (page 9).

Explorer Grid - Each managed machine in the VSA is listed in this panel.

Page Browser - If more than one page of devices displays, pages forwards and back.

Rows Per Page - Sets the number of devices displayed per page: 10, 30 or 100.

Machine ID / Group ID Filter - Filters the list of machines ID listed in the Explorer Grid.

Control Panel - Executes tasks, either for the entire Explorer Grid or for a single selected machine.

Details Panel - This panel displays the properties and status of a single machine.

Header - Identifies the selected machine in the Explorer Grid.

Antivirus - Displays a summary of the Antivirus status of a machine.

Explorer Grid The Explorer Grid of the Machines (page 2) page lists each machine currently installed with a Antivirus client and included in the machine ID / group ID filter.

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Note: The only exception is when the Installation column set is selected. In this case all machines included

the machine ID /group ID filter are displayed, whether or not the Antivirus client is installed.

The set of columns displayed is determined by the Column Set selection in the Control Panel. The currently selected column set displays in the bar just above the Explorer Grid.

Note: See Antivirus Columns (page 5) for a description of each column available to display in any Explorer

Grid column set.

Page forward displays multiple pages of machines.

Machines per page sets the number of rows on each page.

Control Panel The Control Panel at the top of the Machines (page 2) page executes tasks, either for the entire Explorer Grid or for a single selected machine.

Actions

Cancel Pending Action - Cancel pending actions on selected machines.

Open new window - Display machine Antivirus information in a new window.

Reboot - Reboot selected machines.

Column Sets

Selecting a column set displays a predefined set of columns.

Modify Columns - Customize the set of columns displayed by any column set.

Note: See Antivirus Columns (page 5) for a description of each column available to display in any Explorer

Grid column set.

Installation - Displays installation columns in the Explorer Grid for all agent machines.

Status - Displays status columns in the Explorer Grid for all agent machines installed with a Antivirus client.

Licensing - Displays licensing columns in the Explorer Grid for all agent machines installed with a Antivirus client.

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Detections - Displays threat detection columns in the Explorer Grid for all agent machines installed with a Antivirus client.

Version - Displays version columns in the Explorer Grid for all agent machines installed with a Antivirus client.

Scan - Displays scan columns in the Explorer Grid for all agent machines installed with a Antivirus client.

Assign

Assign an Antivirus configuration profile to selected machines.

Scan

Schedules an Antivirus scan on selected machines.

Start Date - The start date of the scan.

Time - The start time of the scan.

Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading.

There are two types of scan:

Full Scan - A thorough scan of the entire system. The following objects are scanned by default: system memory, programs loaded on startup, system backup, email databases, hard drives, removable storage media and network drives.

Quick Scan - Virus scan of operating system startup objects.

Update

Schedules an update on selected machines with the latest Antivirus definitions.

Start Date - The start date of the update.

Time - The start time of the update.

Distribution Window - Reschedules the task to a randomly selected time no later than the number of periods specified, to spread network traffic and server loading.

Install

Install - Installs the Antivirus client on selected machines.

Uninstall - Uninstalls the Antivirus client on selected machines.

Note: If you uninstall the Antivirus client manually from the managed machine, you are prompted for

a password. The password is KaseyaUninstall.

Verify - Installs a Antivirus client when the Kaseya Antivirus version of Kaspersky is already present on a managed machine.

Verify can also be used to associate the Antivirus client to a new VSA server. This eliminates the need to uninstall and redeploy Antivirus on the workstation. For example, use Verify when migrating from one VSA server to another or when deploying Antivirus manually due to low bandwidth constraints.

Note: Antivirus uses a custom build of Kaspersky Antivirus. Verify cannot be used to convert a retail

version of Kaspersky Antivirus to the Kaseya custom build of Kaspersky Antivirus. Additionally,

every manual installation must use the Kaspersky installer and setup file located in

\VSAHiddenFiles\kav\, and must set the API and uninstall passwords. Failure to do so renders

Antivirus updates and configuration changes inoperable. Contact support (https://portal.kaseya.net) for

more information on how to perform a manual installation.

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Auto Extend

Enables and disables Auto-Extend for machines installed with Antivirus. Displays the total number of licenses purchased and expired, and the number of full and partial licenses available.

When Auto-Extend is enabled and a Antivirus license expires, a new, full license is pulled from your license pool automatically. This ensures the endpoint does not go without antimalware protection at any point, as long as you have available licenses. Auto-Extend always uses a full license.

In the event you uninstall Antivirus from an endpoint, that license goes into a partial license pool. When Antivirus is deployed to a new endpoint, Kaseya License Manager always checks the partial license pool first. If a partial license is available, the partial license is used on the endpoint with the new install. If no partial licenses are available, Kaseya uses a full Antivirus license.

Licenses begin their clock ticking on the first day they are installed. If uninstalled, the clock continues to tick on that license. By deploying these partial licenses for new installations of Antivirus, you can get the most out of each 1-year license.

Protection

Get Status - Returns the enable/disabled status of Antivirus components on a machine and, if necessary, corrects the display of the component status icons in the Explorer Grid.

Temporarily Enable - Re-enables Antivirus protection on selected machines.

Temporarily Disable - Disables Antivirus protection on selected machines. Some software installations require Antivirus software be disabled to complete the install.

Antivirus Columns The following columns are available to select when modifying any column set in the Explorer Grid (page

2). Select Column Set in the Control Panel (page 3) to modify a column set.

Antivirus

Agent Guid Str - The unique GUID of the Kaseya agent, in string format.

Auto Extend - If checked, Auto Extend is enabled. Auto Extend automatically extends licensed security protection for the managed machine. If Antivirus is uninstalled from the machine and its licensed time period partially used, its partially-used license is automatically assigned to the next machine installed with Antivirus instead of a unused license.

Id - The unique GUID of the Kaseya agent, in numerical format.

Install Phase Icon - If checked, Antivirus is installed on the machine.

Install Status - Not Installed, Script Scheduled, Installed

License Date - The date Antivirus security is scheduled to expire.

Login Name - The currently logged on user.

Name - The machine ID.group ID.organization ID of the machine.

Online Status - These icons indicate the agent check-in status of each managed machine. Hovering the cursor over a check-in icon displays the agent quick view window.

Online but waiting for first audit to complete

Agent online

Agent online and user currently logged on.

Agent online and user currently logged on, but user not active for 10 minutes

Agent is currently offline

Agent has never checked in

Agent is online but remote control has been disabled

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The agent has been suspended

Show Tool Tip - If 1, then Show Tool Tips is enabled. If 0, Show Tool Tips is not enabled. See Agent > Edit Profile.

Time Zone Offset - Displays the number of minutes. See System > Preferences.

Tool Tip Notes - Displays the notes assigned to an agent. See Agent > Edit Profile.

Transition Time - (obsolete - this column is being removed)

Detections

Deleted - Number of detections automatically deleted.

Detected - Number of detections.

Disinfected - Number of detections automatically disinfected.

Has Active Threats - Number of detections that could not be automatically disinfected or deleted and require user attention.

Infected - Number of detections infected.

Other - Number of detections that cannot be classified under any other category. Applies when Kaspersky introduces a new detection category that Antivirus does not yet recognize.

Suspicious - Number of suspicious detections not deleted or disinfected that a user might want to review.

Scan

Last Full Scan - The last date and time a thorough scan the entire system was performed. Includes: system memory, programs loaded on startup, system backup, email databases, hard drives, removable storage media and network drives.

Last Quick Scan - The last date and time a quick scan of operating system startup objects was performed.

Status - The status of the scan.

Security

Installed On - The date Antivirus was installed.

Profile - The Antivirus profile assigned to this machine.

Status

Components - Identifies the status of Antivirus components installed on this machine.

Flags - Possible flags include: Definitions out of date

Pending - Install, Assign, Update and Scan

Reboot Needed - If Yes, a reboot is required.

Version

Database Date - The date and time of the Antivirus definition database currently being used by this machine.

Program Version - The Kaspersky version number of the Antivirus client installed on this machine.

Service Version - The version of the Antivirus client.

Update - The status of the update.

Details Panel

Header

Name - The machine ID.group ID.organization ID of the machine.

OS - The operating system of the machine.

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Network - The subnetwork the machine is on.

Antivirus tab

Antivirus Summary

Install Status - If checked, Antivirus security is installed.

Last Updated - The date and time the Antivirus client was last updated.

Last Full Scan - The last date and time a thorough scan the entire system was performed. Includes: system memory, programs loaded on startup, system backup, email databases, hard drives, removable storage media and network drives.

Last Quick Scan - The last date and time a quick scan of operating system startup objects was performed.

Next Full Scan - The next date and time an Antivirus scan is scheduled to be performed.

License Expiration - The date Antivirus security is scheduled to expire.

Agent Id - The GUID of the agent on the managed machine.

Installed On - The date the Kaseya agent was installed.

Version - The version number of the Antivirus package installed on the managed machine.

Profile - The Antivirus configuration profile (page 9) assigned to this machine.

Install Error - If an install error occurs, displays a View Log link to the Kaspersky install log.

Auto Extend - If checked, Auto Extend is enabled. Auto Extend automatically extends licensed security protection for the managed machine. If Antivirus is uninstalled from the machine and its licensed time period partially used, its partially-used license is automatically assigned to the next machine installed with Antivirus instead of a unused license.

Antivirus Program Status

Component Status - Identifies the status of Antivirus components installed on this machine.

Database Date - The date and time of the Antivirus definition database currently being used by this machine.

Flags - Possible flags include: Definitions out of date

Program Version - The Kaspersky version number of the Antivirus client installed on this machine.

Antivirus Agent Menu Once installed on a machine, the Antivirus agent displays a icon in the computer's system tray. This icon provides access to the Antivirus agent user interface.

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Right clicking the agent icon pops up a menu of options.

Update - Updates Antivirus databases and application modules on the machine.

Full Scan - Starts or resumes a full scan of the machine.

Virus Scan... - Displays the Scan My Computer tab of the Antivirus agent user interface. You can choose to:

Start Full Scan - Performs a thorough scan of the entire system. The following objects are scanned by default: system memory, programs loaded on startup, system backup, email databases, hard drives, removable storage media and network drives.

Start Quick Scan - Scans operating system startup objects.

Start Objects Scan - Scans objects selected by the user. Any object of the computer's file system can be scanned.

Open Vulnerability Scan Window - Scans installed applications by default. To add additional objects to this option, click the Settings option and select Vulnerability Scan > Scan Scope > Settings...

Virtual keyboard - Use this tool to prevent the interception of data by keylogging spyware, such as passwords entered in logon pages. Use the mouse to click each letter you would normally type into the keyboard.

Kaseya Antivirus - Displays the Antivirus agent user interface.

Settings - Sets all Antivirus general protection settings.

About - Displays the About box for Antivirus agent.

Pause protection... - Pauses protection on the machine for a specified time period.

Exit - Terminates the Antivirus agent service on the managed machine. The machine is no longer protected by Antivirus.

Dashboards Antivirus > Dashboards

The Dashboards page provides a dashboard view of the status of machines installed with Antivirus.

Actions

New - Creates a new dashboard.

Save - Saves changes to the currently displayed dashboard.

Dashboard - Selects a dashboard to display.

Add Parts - Add sections to currently displayed dashboard.

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Dashboard Parts

Automatic License Extension - A bar charts displays the number of machine that have Auto-Extend enabled and will have expired licensed in 30, 60, 90 or 91+ days.

License Expiration - A bar chart displays the number of machines that have expired licenses or will have expired licenses in 30, 60, 90 or 91+ days.

License Summary - A chart displays the number of machines that are Available, Expired, In

Use, Partials and Pending Install.

Machines Needing Attention - A bar chart displays the number of Antivirus managed machines

needing attention, by category. Categories include No AV Installed, Uncured Threats, Out

of Date, Reboot Needed, Component.

Number of Machines with Detections - A bar chart displays the number of detections.

Protection Status - A pie chart displays percentage categories of machines with Antivirus protection.

Percentage categories include Not Installed, Out of Date, Not Enabled, and Up to Date.

Top Threats - Lists the machines with the greatest number of threats. Clicking a hyperlinked machine ID displays the threats belonging to that machine ID in the Detections (page 9) page.

Detections Antivirus > Detections

The Detections page displays virus threats.

ID - A unique ID assigned to the threat.

Machine - The machine ID.

Name - The name of the threat.

Time - The date and time the threat was detected.

Status - The status of the threat.

Type - The category of threat.

Threat Path - The location of the threat on the managed machine.

Profiles Antivirus > Profiles

The Profiles page manages Antivirus profiles. Each profile represents a different set of enabled or disabled Antivirus options. Changes to a profile affect all machine IDs assigned that profile. A profile is assigned to machine IDs using Antivirus > Machines (page 2). Typically different types of machines or networks require different profiles. A sample profile is provided for you.

Actions

New - Creates a new profile.

Open - Opens an existing profile for editing and review.

Delete - Deletes an existing profile.

Save - Saves changes to the currently selected profile.

Adding / Editing Profiles

Click New to display the New Profile window, or click an existing profile, then click Open to display the Edit Profile window.

Summary

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Name - The name of the profile.

Description - A description of the profile.

Protection

Enable Protection - If checked, all protection components selected for this profile are enabled.

Launch Antivirus at computer startup - If checked, all protection components selected for this profile are enabled at startup.

Enable Self-Defense - Prevents unauthorized access to Antivirus files, including protection against auto-clickers.

Select action automatically - If checked, automatically applies actions recommended by Kaspersky Lab in response to dangerous events.

Do not delete suspicious objects - if checked and actions are automatically applied, suspicious objects are not deleted.

Component Protection

Enable File Antivirus - Scans all files that are opened, saved, or executed.

Enable Mail Antivirus - Scans incoming and outgoing messages for the presence of malicious objects. It is launched when the operating system loads, is located in computer RAM and scans all email messages received via the POP3, SMTP, IMAP, MAPI and NNTP protocols.

Enable Web Antivirus - Ensures security while using the Internet. It protects your computer against data coming into your computer via the HTTP protocol, and also prevents dangerous scripts from being executed on the computer.

Enable IM Antivirus - Ensures safe operation of IM clients. It protects the information that comes to your computer via IM protocols. The product ensures safe operation of various applications for instant messaging, including ICQ, MSN, AIM, Yahoo! Messenger, Jabber, Google Talk, Mail.Ru Agent and IRC.

Enable Proactive Antivirus - Recognizes a new threat on your computer by the sequence of actions executed by a program. If, as a result of activity analysis, the sequence of application's actions arouses any suspicion, Antivirus blocks the activity of this application.

Scan Options

Security Level - Three security levels are provided:

High - Set this level if you suspect a computer has a high chance of being infected.

Recommended - This level provides an optimum balance between the efficiency and security and is suitable for most cases.

Low - If machine operates in a protected environment low security level may be suitable. A low security level can also be set if the machine operates with resource-consuming applications.

Schedule

Manually - Scans of machines using this profile are only scheduled manually.

By schedule / Run time - Schedules scans of machines using this profile for the specified days of the week and time of day.

Update Options

Schedule

Automatic - Checks for updates at specified intervals. When a new update is discovered, downloads and installs them on Antivirus managed machines using this profile.

Manually - Updates of machines using this profile are only scheduled manually.

By schedule / Run time - Schedules updates of the Antivirus client and its definitions database on all Antivirus managed machines using this profile for the specified days of the week and time of day.

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Exclusion Rules

Add Exclusion - Adds the path of a directory to be excluded from scanning and protection.

Delete - Deletes a selected exclusion rule.

Supported exclusions include:

Masks without file paths

*.exe - all files with the exe extension

*.ex? - all files with the ex? extension, where ? can represent any single character

test - all files with the name test

Masks with absolute file paths

C:\dir\*.* or C:\dir\* or C:\dir\ - all files in the C:\dir\ folder

C:\dir\*.exe - all files with the exe extension in the C:\dir\ folder

C:\dir\*.ex? - all files with the ex? extension in folder C:\dir\, where ? can represent

any single character

C:\dir\test - only the C:\dir\test file

File path masks

dir\*.*, or dir\*, or dir\ - all files in all dir\ folders

dir\test - all test files in dir\ folders

dir\*.exe - all files with the exe extension in all dir\ folders

dir\*.ex? - all files with the ex? extension in all dir\ folders, where ? can represent any

single character

Antivirus Statistics in the Executive

Summary Report Info Center > Reports > Executive Summary

The Executive Summary report includes a section called Antivirus for the following statistics. If no filtering is selected, statistics are for all machines in all groups in all organizations. The number of days is specified in the report definition.

Summary Statistics

Machine Installation Ratio - The number of machines installed with Antivirus compared to the total number of machines.

Machines with full scans last <N> Days - The number of machines with Antivirus installed that have performed a full scan within <N> number of days.

Machines with unhandled detections - The number of machines that have at least one unhandled threat displayed in the Detections (page 9) page.

Bases Date - The latest date of Antivirus definitions uploaded to the set of machines specified by this report.

Performance Statistics Last <N> Days

Total Objects Scanned - The number of files and system objects scanned.

Total Detections - The number of handled and unhandled threats.

Total New Installations - The number of new Antivirus installations.

Total Quick Scans Completed - A quick scan includes operating system startup objects.

Total Full Scans Completed - A full scan includes system memory, programs loaded on startup, system backup, email databases, hard drives, removable storage media and network drives.

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Total Updates Completed - An update updates the Antivirus definitions on a machine.

The Network Health Score of the Executive Summary includes an Antivirus category. The Antivirus rating is a composite score weighted as follows for each individual machine:

Anti-virus install percentage - 40% - Is Antivirus installed on the machine?

Full scans run during the period - 40% - Has at least one Antivirus scan run during the period?

Active threats - 20% - Has zero threats been detected during the period?

After each machine's Antivirus rating is determined, they are grouped into the following percentage buckets, which can be customized: 100%, 75%, 50%, 25%.

You can adjust how heavily each category effects the total Network Health Score by adjusting the weight value for each category. Weights range from 0 to 100. Set the weight to zero to turn off that category.

Antivirus - Antivirus Installation

Statistics Info Center > Reports > Antivirus

Displays only if the Antivirus add-on module is installed.

The Antivirus Installation Statistics report definition generates reports for the following types of Antivirus data maintained by the VSA.

Show Summary Table - Displays the number of machines installed with Antivirus per machine group. Installation details include the install date and version installed, per machine in each machine group.

Show Installation Month Bar Chart - Displays a count of the number of machines installed with Antivirus, per month.

Index

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Index A

Antivirus - Antivirus Installation Statistics • 12 Antivirus Agent Menu • 7 Antivirus Columns • 5 Antivirus Overview • 1 Antivirus Statistics in the Executive Summary Report •

11 Antivirus System Requirements • 1

C

Control Panel • 3

D

Dashboards • 8 Details Panel • 6 Detections • 9

E

Explorer Grid • 2

M

Machines • 2

P

Page Layout • 2 Profiles • 9