A4 Digital Brochure€¦ · Personal Development 29 courses 40 resources 33 videos 59 courses 217...

Course CatalogueCompliance & Professional Development Training

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Personal Development

29 courses 40 resources 33 videos




23 courses 20+ videos


50 courses 99 resources 69 videos 24 courses 19 resources 11 videos







GO1 Premium Topicsncluded as part of your GO1 premium subscription, you can access over 600 off the shelf training courses and online resources, providing the ideal training solution for your organization.

GO1 CoursesIGO1 content includes access to a suite of off-the-shelf professional development and soft-skill training courses covering keytraining topics applicable to almost any business in any industry covering

COMMUNICATION SKILLSMaking Meetings MatterAgenda SettingManage Meeting PersonalitiesInterview SkillsCommunication EssentialsListening SkillsNon-Verbal CommunicationQuestioning SkillsTeam Communication ExpectationsManagerial Listening SkillsCommunicate Clear & Concise MessagesTeam ListeningRight Information at the Right TimeCommunicating with Different AudiencesTeam Communication FeedbackCommunicating Key MessagesNonverbal CommunicationUnderstanding Body LanguageTalk About & Promote the Company VisionCreate a Vision Branding StatementHandling Customer ComplaintsHow to be AssertiveFluent in Body Language What’s not beingsaid? Effective WritingAsking the Right Questions ExpressingYourselfActive ListeningPresenting with Confidence

CUSTOMER SERVICECustomer Service SuccessTelephone EtiquetteComplaint HandlingCustomer LoyaltyCompetition And Consumer Law: AnIntroduction

Dealing With Consumers Part 1Dealing With Consumers Part 2Shaping the Direction of Customer Service Inspiring & Motivating Customer Service AgentsGiving Feedback to Your Customer Service AgentsCustomer Service CoachingCustomer Service QualityCustomer Feedback & InsightOnboarding New Customer Service Agents Managing Remote Customer Service Agents Building Customer Rapport Listening to Your Customers Developing Your Customer Focus Customer Service Over the Phone Internal Customer Service Serving Customers in the Field Customer Service Confrontation & Conflict Handling ComplaintsEmail EtiquetteTelephone Manner Maintaining Customers Approaching New Customers Know Your Customer Brand & Reputation

FINANCEFinance For Non-Finance ManagersThe Accounting EquationThe Balance Sheet ExplainedIncome Statements Made SimpleThe Cash Flow StatementHow To Maintain A Healthy Cash Flow Analyse Financial Health With Ratios Budget Like A BossBudgeting Basics

HUMAN RESOURCESHR For Non-HR Managers - Full CourseDefining HRRight People Right RoleImportance Of TrainingPerformance ReviewsDiscipline And GrievanceEffective Absence ManagementTermination Of EmploymentIdentifying Poor Performance, Misconduct And AbsenteeismManaging The Discipline ProcessValue PositioningMotivating PerformancePerformance AppraisalsPerformance MetricsTurning Around Performance ProblemsBuilding Confidence & AssertivenessConfirming AgreementConflict ResolutionDealing With Difficult BehaviorsDriving InnovationGoal AttainmentJob Shadowing & Mentoring Religion or BeliefSexual OrientationSex DiscriminationDisabilityPregnancy & Maternity Marriage & Civil Partnership Gender Reassignment Race Market Range Compensation Performance and Rewards Linking Performance & Rewards Going Above & Beyond Benefits Discussion Overall Satisfaction at WorkKeeping Your EmployeesDecreasing Employee TurnoverWho Needs Better Work-Life Balance? Maximiz-ing Employee Talents Creating Work Autonomy Compensation Rule of Thumb Your Own Requirements to Stay

HEALTH AND WELLBEINGWorkplace HygieneHealthy Eating At WorkKick The HabitBe ActiveFive Ways To WellbeingEveryday Energy Mental Health Sickness & Absence

FOOD SAFETYCustomer Service SuccessTelephone EtiquetteComplaint HandlingCustomer LoyaltyCompetition And Consumer Law: AnIntroduction


GO1 CoursesMANAGEMENT & LEADERSHIP

Strategic PlanningVision & ValuesInspirational LeadershipEffective DelegationGiving And Receiving FeedbackManaging ChangeSmart ObjectivesThe Mindful LeaderUnconscious BiasBecoming a ManagerCoaching & CounsellingDeveloping Direct ReportsDeveloping Manager & PeerRelationsDiversity ManagementEffective DelegationLeadership ExcellenceLeading Remote EmployeesManager as CoachManaging ChangeNegotiating ConcernsCreating High Performance TeamsChallenging the Status Quo Making the ChangeThe Need for StrategyExperiencing ChangeThriving in ChangeSeeing Change Through Developing LeadershipTraining for Non-TrainersProject ManagementThe Effective LeaderCoaching & MentoringGiving and Receiving FeedbackSupporting Company Values Fairness with OthersBuilding Trust with EmployeesTrusting Others to Innovate Respect through Resources

Employee Career AspirationsThe Company Career System CareerPlans for Your EmployeesFinding Employee Development OpportunitiesBuilding an Employee’s Professional NetworkCareer Plans & Employee ExpectationsTeam Norms & ExpectationsCreating a Strong Team CultureWorking with Others Within the CompanyProject Teams Rely on Each OtherInvolving Other for Great DecisionsDelegating to OthersDelegating with Clear ExpectationsGetting Buy-In When DelegatingWhen Agreements are BrokenLeadership through DelegationSupport Your Team for PerformanceGiving Employee FeedbackBuilding Employee SkillsSkill Development PlanCoaching After MistakesEnergising WorkSupport Employee DevelopmentImprove the Feedback You Give OthersSupporting EmployeesConnecting Work to the OrganisationRequirements for SuccessUsing an Employee's Best Skills & AbilitiesTeam SatisfactionInform & Inspire Your Team\Work-Life Balancefor Each Person AppreciatingContribution & ResultsBecome a Reliable Leader with IntegrityBalance Your Leadership & Employee RolesConnecting Goals to VisionConnecting Team Work to the Strategy

Align Resources to Strategic PrioritiesSpeaking Your MindInnovation Norms & ExpectationsAre Your Actions Consistent with Your Values?Keep Your Top TalentIncrease Employee InnovationResponding to Issues & ConcernsAnalyse the Pros & Cons of Key DecisionsIntegrity ExpectationsHow Employees Support Organisation GoalsA Leader’s Thoughts on StrategyConnecting Work to Company ObjectivesMeeting Goals & Achieving the StrategyConnecting Work Projects to the VisionCapture & Share Best PracticeTrust Others to Drive the StrategyPrepare for Any Meeting ConductEffective MeetingsBe a Significant Meeting MemberStay Focused in Meetings MeetingBehavior ExpectationsGiving Clear Work PrioritiesWhat Employees NeedReinforce Great TeamworkValuing EmployeeListening to Others’ Ideas & OpinionsProblem Solving ExpectationsThe Right Workload for EmployeesThe Great Things Employees DoAn Ethics & Integrity DissuasionPerform a Performance ReviewCreating Challenging WorkReceive Feedback From YourEmployees Creating a Great Work SituationEvaluating Performance in the Right WayPerform a Departure Review

Recognise Employees Each & Every DayRecognise Accomplishments & ContributionImproving How Things Get DoneBalance Public & Private RecognitionFind Others to Provide Team RecognitionManaging Team ResourcesRequired Employee ResourcesOne Resource for SuccessUse a Resource Management AgendaItem Resources & Customer NeedsProviding the Right ResourcesTeam Resource NeedsTeam Improve Efficiency of ResourcesWhat the Team Loves About the CompanyBuilding Relationships with ColleaguesTeam Work-Life BalanceMore Than One SolutionSolving Problems in the Right WayTeam IntegritySpeaking Freely with OthersSoliciting Ideas & OpinionsDifferences Make a Stronger TeamUnderstand Customer NeedsThe Importance of Safety Create a Safety CultureKeeping Customers InformedSeek Out the Ideas & Opinions of OthersShow Good JudgmentRegarding Creative IdeasIntegrity ReviewsContributing to the Organisation StrategySupporting the Organisation's Vision & StrategyManaging Conflict with OthersLearn From a Conflict Management ExpertHow Inspiriting Are You?Be a Powerful & Inspirational Role Model


GO1 CoursesPERSONAL DEVELOPMENTCoaching SkillsManaging StressNegotiation & Influencing PeopleTeam Working ExcellenceDecision Making ExcellenceCommunicating EffectivelyProductivity & Time ManagementHandling Difficult People Round 1 – Conflict ManagementPresenting With PowerBe Assertive The Right WayEmotional IntelligenceDeveloping Resilience - Change Your Thinking Managing EmotionsNetworking & Relationship Management Organization & ProcrastinationPersonality & Behavioral StylesRelationships & RapportSelf-Management StrategiesTime Planning & PrioritizingWorking in TeamsDealing with Conflicts Effective Delegation Find Your RoleEffective Meetings Performance Troubleshooting Making Objectives Happen Problem Solving Setting ObjectivesHow to deal with Stress Time Management How to Plan Your Own Development Negotiation SkillsDecision MakingConfidence The English Sentence Spelling & Punctuation Preparing The Report Writing The Report Clear Work ExpectationsLearn about the Company & Customers Information for SuccessMaking an ImpactGetting to Know Your PeersSix Month Work PrioritiesCurrent Performance Review Potential Career Opportunities

Company Jobs & OpportunitiesIdentify Your SkillCreate a Career PlanBuilding Skills for Your Career Building a Personal NetworkBranding YourselfReconcile Insufficient Career Opportunities Exploring Company JobOpportunitiesBrand & Promote What You DoIdentify Potential Career OpportunitiesKnow Your Skills & Gaps Building Skills CapabilitiesSkill Development OpportunitiesPersonal Skill Development PlanIncrease Your Personal Performance Best Professional Organisations for YouPersonal Expectations & Your Workload Working with a Diverse TeamBuild your NetworkEmpathy for OthersShare Your Knowledge & Expertise Recognise Your Peers Building Trust with OthersBalance Conflicting Customer Priorities Increase Your Personal Success Struggling to Meet Commitments Increase Your Personal Engagement Increase The Quantity of Work Stay Productive While Waiting for Answers When Are You Most Creative?Organising Information for Productivity Creating Accountability for Business Results Manners & Courtesy at Work Developing an Attitude to Learn Increase Your Objectivity Do You Overreact? Persevere During SetbacksBeing Consistent with Company Values Don’t Jump to Solutions Feedback for Great ResultsAsk Your Boss for Feedback


Supporting the Company Mission & Vision Discuss Your Work-Life Balance Needs Recognising Your Boss for Personal Achievements What Excites You at Work?Increase the Level of Challenge at Work Analyse Key Experiences for Lessons Learned Work-Life Balance for YouThe Right Level of Challenge Performance Measures for Performance Effective Decision MakingUnderstand Past Project Issues Meeting Customer Needs Share What You Think is BestPotential Project RisksNavigate within the Organisation Structure Know the CompetitionClear & Concise Emails

BUSINESS BASICSStrengthen Job Required Skills Know & Meet Customer Needs Identify All Outcomes of a Potential Decision Ensure Strategy AlignmentSeeking Out Cutting Edge IdeasOrganising Your Workspace Resources for SuccessLearn Workplace TechnologyWork Place Rules & Policies Understanding Financial Management

GIVING GREAT FEEDBACKImprove the Quality of FeedbackYou Give EmployeesMonitor Personal PerformanceActing with Appropriate Speed to Problems Employee Reactions to Performance EvaluationsTeam Monitor Performance

PROJECT MANAGEMENTIntroduction To Project ManagementProject Strategy And Business CaseProject PreparationProject DesignProject Development & TestingSupport And Benefits RealisationTraining And Business ReadinessClose Your Project SuccessfullyTeam Involvement in Planning Brand & Promote Your Project Project Plan UpdatesPlanning Tools & Resources Articulate the Attributes of Your Ideas Essential Project Plan Components Status Reporting Expectations Sharing Essential Project Information Sharing Problems Right Away Monitor Project Status Objectively Evaluate Proposals Advocate for InterestsBe Open to Different Solutions Focus on the Issues vs. Individuals Negotiating with Difficult People The Likelihood of Project RiskResponding to Project Risk Minimise the Consequences

CONFLICT MANAGEMENTHelping Employees Manage Conflict Help Groups Resolve ConflictConflict Management Expectations Create a Conflict Management Culture Coaching Employees to Manage Conflict

SUPERVISION BASICSThree Month Work Objectives Assist Employees Facing ChallengesTeam & Company PoliciesKnow Your Employees Know Who’s Really Contributing Involving Others in Problem Solving Know Your Team’s Experience & Background

GO1 CoursesAssisting employers to meet their workplace training obligations under safety legislation, GO1 content includes access tocompliance and workplace health and safety courses covering key workplace relations and occupation health and safety topics.

COMPLIANCE & WORKPLACE RELATIONSSocial Media AwarenessEquality & Diversity In The WorkplaceHarassment & Bullying At WorkData ProtectionBribery Act (Uk)Understanding Cyber SecurityHealth & WellbeingAnti-Money LaunderingMental Health At WorkSafeguarding AdultsAlcohol And Drugs At WorkSafeguarding ChildrenWorking Safely And SecurelyConsumer Rights (Uk)Pci DssModern SlaveryEnvironmental Awareness (Uk)Freedom Of Information Act (Uk)Bullying And Harassment For Managers And SupervisorsBullying And Harassment For EmployeesEmployment Opportunity (Managers And Supervisors)Equal Employment Opportunity For EmployeesDealing With Workplace ConflictSocial And Digital Media In The WorkplaceAlcohol And Other Drugs In The WorkplaceSustainabilityBribery Act 2010 Anti-Money Laundering Cyber SecurityModern Day Slavery Driving At Work Competition LawDuty Of Care For Manager And Supervisors

DATA PROTECTONOverviewPrinciple 1 - ProcessingPrinciple 2 - PurposePrinciple 3 - What type of data?Principle 4 - Accuracy of dataPrinciple 5 - Kept only when necessaryPrinciple 6 - Processing due to individual rightsPrinciple 7 - Securing dataPrinciple 8 - Transfer of dataWhat to Expect from the New GDPR

ONBOARDING NEW EMPLOYEESNew Hire Expectations of a Manager First Weeks’ DeliverablesTeam Members Introduce ThemselvesGreat Work Situations for New HiresLearning a New RoleWe Wish We Had KnownLearning from Co-WorkersTeam Share with New HiresNew Hires Build New SkillsNew Hires Get Coaching From OthersReconnect Employees to Individual WorkFeedback for New HiresExploring Professional DevelopmentNew Hires Build a Professional NetworkWork & Challenges in the Future

Duty Of Care For WorkersDealing With Other BusinessesAnti-Money LaunderingFraud Awareness And Prevention (Victorian Legislation)Fraud And Corruption Awareness And PreventionNational Information Privacy AwarenessAvoiding Wrongful Termination (US)Disability Discrimination and Accommodation (ADA) (US)Preventing Age Discrimination for Managers and Supervisors (US)Preventing Employment Discrimination: Federal Sector Managersand Supervisors (US)Preventing Sexual Harassment for Managers (US)Preventing Unlawful Retaliation in the Workplace (US)Preventing Unlawful Workplace Harassment for Managers (US)Religious Discrimination and Accommodation (US)Understanding Sexual HarassmentUnderstanding Unlawful Workplace HarassmentCyber Security BasicsPreventing Bribery and Corruption in a Global Economy (US)Wage & Hour Basics (US)FCPA Anti-Bribery Training for Managers (US)Legal Aspects of Interviewing and Hiring (US)The Family Medical Leave Act (US)Valuing Diversity for ManagersValuing DiversityHIPAA Privacy and Security Basics (US)Employee Privacy: Balancing a Manager's Right to Know (US)Alcohol At Work


GO1 Premium CoursesI.T.SKILLS

Start Using PowerpointOutlook 2013 BasicsStart Using Microsoft Excel 2013Start Using Microsoft Word 2013Word 2010: BeginnerWord 2010: IntermediateWord 2010: AdvancedWord 2013: BeginnerWord 2013: IntermediateWord 2013: AdvancedWord 2016: BeginnerWord 2016: IntermediateWord 2016: AdvancedExcel 2010: BeginnerExcel 2010: IntermediateExcel 2010: AdvancedExcel 2013: BeginnerExcel 2013: IntermediateExcel 2013: AdvancedExcel 2016: BeginnerExcel 2016: IntermediateExcel 2016: AdvancedPowerPoint 2010: BeginnerPowerPoint 2010: IntermediatePowerPoint 2013: BeginnerPowerPoint 2013: IntermediatePowerPoint 2016: BeginnerPowerPoint 2016: IntermediateWindows 8: CompleteWindows 10: CompleteOutlook 2010: BeginnerOutlook 2010: IntermediateOutlook 2013: BeginnerOutlook 2013: IntermediateOutlook 2016: BeginnerOutlook 2016: IntermediateAccess 2013: BeginnerAccess 2013: IntermediateAccess 2016: BeginnerAccess 2016: Intermediate

HEALTH & SAFETY

Introduction To Working SafelyIdentifying Hazards And Risk ControlManual HandlingSlips & TripsDse AwarenessFire Safety AwarenessCoshh EssentialsDangers Of Sleep DeprivationLone WorkingWorking AloneWorking At HeightsImportance Of Good HousekeepingCarbon Monoxide PoisoningIntroduction To Fire SafetyLegionnaires’ DiseaseEquipment: Falling ObjectsEye ProtectionStep Ladder SafetyElectrical Cord SafetyConfined SpacesFire Classification & EquipmentFire PreventionFire Detection And ResponseWorkplace Vehicle SafetySafe Working With Lift TrucksHead ProtectionConstruction DustSharps InjuriesNoise And Hearing ProtectionHand-Arm Vibration SyndromeRiddorDangers Of Working At NightIncident InvestigationDisplay Screen Equipment Manual HandlingFireSlips & TripsFirst AidDangerous Substances ElectricityManaging And Controlling Asbestos In TheWorkplace

SALES

Sales Mastery - Full CourseQualify Your LeadKnow Your Usp'sFeatures Advantages BenefitsDo Your ResearchThe PitchAsking QuestionsClosingSilenceTaking NotesObjection HandlingFollow UpHow To InfluenceBe LikeableUse HumourLeave Something BehindAuthorityScarcityCommitmentLead GenerationNeeds Analysis

Armed Robbery Safety AwarenessDriver SafetyHazardous Chemicals For Managers And SupervisorsInjury Management For WorkersInjury Management For Managers And SupervisorsManual Tasks For WorkersOccupational Health And Safety FundamentalsOffice ErgonomicsRisk Management For Managers And SupervisorsRisk Management For WorkersSouth Australian Work Health And Safety LegislationWork Health And Safety FundamentalsWork Health And Safety HarmonisationWorking Safely With Hazardous Chemicals In The WorkplaceElectrical Risks Hazard GuideBiological Hazards Hazard GuideConfined Spaces Hazard GuideExcavations Hazard GuideHand Operated Power Tools Hazard GuideNoise Hazard GuideHazardous Chemicals And Dangerous Goods Hazard GuideManual Handling Hazard GuideMinimising Risk Using Personal Protective EquipmentHazard GuideSlips And Trips Hazard GuideUnderground Utilities Hazard GuideWorking At Heights Hazard GuideWarden TrainingWorkplace Emergency Response - The General Occupant


GO1 Tookit CoursesIndustry experts in varies fields have created these courses based on experts’ books, instructor led workshops, and expertise. Thesetoolkits provide the learner an opportunity to experience this great content without the need to attend classroom training.

BUD TO BOSSDiscussing Your New Leadership RoleUnderstanding the Expectations of a New RoleCreating the Mindset for Your New RoleControl vs. InfluenceCommunicating Positive ExpectationsMotivation for ChangeAccelerate the Acceptance ofOrganisation ChangeDiagnose Resistance to ChangeDominant Communication StyleSupportive Communications StyleCautious Communication StyleSeven Components of Great PresentationsSources of FeedbackSix Step Coaching ModelRemove Yourself as a Source of ThreatCreating a Conflict Resolution MindsetAccelerate Goal AchievementGoal Setting at Three Levels

THE STAY INTERVIEWIntroduction to the Stay InterviewPreparing to Conduct Stay InterviewsEssential Stay Interview Skill #1: ListeningEssential Stay Interview Skill #2: Take NotesEssential Stay Interview Skill #3: ProbingEssential Stay Interview Skill #4: TakingResponsibilityManaging the Stay InterviewDeveloping a Stay PlanClosing & ForecastingAvoiding Stay Interview Preparation TrapsAvoiding Stay Interview Meeting TrapsAvoiding Stay Interview Post Interview Traps

REMOTE LEADERSHIPThe Unique Aspects of the Virtual WorkEnvironmentClassic Leadership with a Virtual TwistBuilding Trust in the Virtual EnvironmentManaging Remote TeamsBuilding Trust with Remote TeamsMaximising Virtual ToolsThe Pitfalls of Web-Based MeetingsPlanning a Virtual MeetingLeading a Virtual MeetingGetting Ready for Your Virtual PresentationWeb-based Presentation BasicsKeys to Remote AccountabilityCollaborative Goal Setting at a DistanceHelping Others Achieve GoalsCoaching Others – The BasicsApplying Coaching RemotelyGiving Remote Feedback

WRITING TO GETTHINGS DONEEffective Business CommunicationSeparating Readers’ & Writers’ NeedsIdentifying Ineffective Writing StylesUsing the Reporting ProcessSelecting the Best Writing ModelWrite Effective Opening ParagraphsEffective Middle & Closing ParagraphsForecasting Subject LinesMost Common Business Writing ModelWriting Model for Reports & DocumentsWriting Style and ToneEffective Emails

PERFORMANCE MANAGEMENT & DEVELOPMENTAn Introduction to Performance DevelopmentThe Performance Development MindsetGetting Ready for PerformanceDevelopment DiscussionsConducting Performance Development DiscussionsPerformance Development for Sta PerformersPerformance Development for Struggling PerformersPerformance Development for Remote EmployeesA New Supervisor’s First PerformanceDevelopment Discussion

BEHAVIORAL BASEDINTERVIEWINGInterviewing BasicsRecognising Behaviour ResponsesEvaluating Candidate ResponsesConducting Professional InterviewsThe Blended Interview ProcessThe Legal Aspects of Interviewing

PREDICTABLE REVENUEHow to Triple Your SalesWhy Sales People Shouldn’t ProspectSales Tools & TechnologySeeds & Word of MouthCustomer Success & GrowthLifetime Customer ValueA Framework for Inbound Lead GenerationCommon Marketing FailuresThe Most Important Growth MetricOutbound Prospecting: The Business CaseBuilding an Outbound TeamMaintaining an Outbound Team

CONDUCTING GREATONLINE DEMOS & SALESCALLSIntroducing Online Sales Demos & CallsPreparing for Online Sales Calls & DemosConducting Online Sales Calls & Demos


LOOKS GOODIf you’re happy to get started, we’re ready to go! Give us a call or send an email and we’ll get things going. Our team can’t wait to get the ball rolling!

FURTHER QUESTIONS?At GO1 we aim to ensure our project scoping and proposals are as comprehensive as possible. We are flexible and understand that getting things right from the start is one of the most important steps to making any project a success. Whether it be scope, price or delivery - if we have missed something let us know.

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A4 Digital Brochure€¦ · Personal Development 29 courses 40 resources 33 videos 59 courses 217...

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Transcript of A4 Digital Brochure€¦ · Personal Development 29 courses 40 resources 33 videos 59 courses 217...