A web for everyone: involving people with disabilities in UX research with Sarah Horton
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Transcript of A web for everyone: involving people with disabilities in UX research with Sarah Horton
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Connect with UserTestingTwitter: @UserTesting | Facebook.com/Usertestingcom
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A Web for EveryoneInvolving People with Disabilities in
UX Research
presents
Host: Darrell Benatar, CEO of UserTesting
Sarah HortonCo-author of A Web for Everyone
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Topics• 10 Practical Insights from UX Research– Contextual Inquiry Interviews– Usability Studies
• 10 Design Insights from UX Research
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10 Practical Insights from UX Research
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Contextual Inquiry Interviews
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What they are• Observing users in their environment• Listening and asking questions• Audio recording and taking notes
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What they’re good for• Learning different ways people work• Understanding issues people encounter• Identifying opportunities for improvement
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How we use the results• Informing the audit test plan• Providing first-person perspective on issues• Presenting issues not identified in audit
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1. Wear walking shoes and be ready to go to participants
http://www.photos-public-domain.com
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2. Offer your elbow as a guide for blind participants
http://www.wikihow.com/Walk-With-a-Blind-Person
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3. Take notes and have multiple modes for recording
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4. Consider the full context for opportunities for improvement
http://blueoutdoor.com
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Usability Studies
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What they are• Observing users working through tasks• Listening, guiding, and asking questions• Understanding the intent behind behaviors• Video recording and taking notes
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What they’re good for• Learning different ways people work• Identifying accessibility barriers• Identifying elements that impede success
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How we use the results• Identifying usability and accessibility issues• Providing first-person perspective on issues• Building awareness and understanding
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5. Partner with advocacy and support organizations
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6. Make sure participants have reliable transportation
http://en.wikipedia.org/wiki/The_Ride_(MBTA)
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7. Send documents in advance and bring a signature guide
http://www.rentbyownerguide.com
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Photo of a signature guide
http://optelec.lowvision.com
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8. Have a doggy bed available for service dogs
http://www.dogsupplynetwork.com
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9. Video recording provides the most accurate representation
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The fact that [company] is doing this exercise makes me optimistic for
the future.
I want to thank [company] for their willingness to even explore accessibility
issues.
10. People appreciate efforts to improve accessibility
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10 Design Insights from UX Research
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1. Consistent control locations help non-visual touchscreen users
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Screenshot of train schedule
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2. Complex tables are difficult to track when magnified
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3. Print matters, too—printed versions should support large print
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4. Critical information should not be on the right side of the screen
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Screenshot of focused dialog
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5. Setting focus is disorienting when using screen magnification
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Screenshot of product page with overlay menu
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6. Overlays can be difficult to distinguish when magnified
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7. Text entry is more difficult than selecting from predefined values…
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…except on an iPhone with Siri
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8. Swipe gestures don’t work consistently with VoiceOver
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Screenshot of page with colored panels
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9. Layouts with grouped elements work well when magnified
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Screenshot of CNN page with elements loading
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10. Slow loading pages impact accessibility, too
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Accessibility + User Experience =Accessible User Experience =
A Web for Everyone
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A Web for Everyone book cover, @awebforeveryone
@awebforeveryone
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paciellogroup.com@gradualclearing
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