A Tale of Two Organizations

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eLearning 3.0 How Learning Content Management and Single Sourcing Support a New Generation of LearningElizabeth Fiting, Training and eLearning Manager


A tale of two organizations…


• LMS with “typical” functionality

• Content must be updated annually

• Training development is reactive

• LMS value not very strong

…Company A


Wants to

• Manage and track learning content rather than training courses

• Make learning proactive OR “intelligently reactive”

• Create learning content is reusable, searchable, and easy to identify

….and much, MUCH more!

… and Company B


• Understand and link to organization objectives

• Reuse is about the learner

• Engagement, trust and constant improvement

• Choose a future-proof LCMS

Four themes


1. Understand and Link to Organization Objectives

• Establish organizational objectives

• Learning developers understand business objectives

• Leadership must understand training goals and expectations

An IOA can…• Identifies business objectives and support requirements

• Identifies “current state”

• Identifies desired “future state”

• Creates a plan to move from current to future state


2. Reuse is about the Learner

Traditional Training

• Focused on training goal

• Content is fragmented

• Training is scheduled

• Takes a “kitchen sink” approach

Inconsistent, confusing, boring, disengaging…

3.0 Training

• Targeted to the learner

• Content is cohesive

• Training occurs anywhere

• Training is relevant, shorter, and more efficient

Consistent, cohesive, relevant, engaging…


2. Reuse is about the Learner

• Shareable Content Objects (SCO)’s• Launchable learning object (resource)

• Currently the lowest level of granularity that an LMS can track

• Reusable and independent of learning context

Smart SCOs allow training to be assembled and deployed to so that it’s tailored to each learner.


3. Engagement, Trust, and Constant Improvement

Engagement

Barriers

• Lack of scaffolding

• Too much scaffolding

• Irrelevant content

• Poor content delivery

Single-Source

• Targeted to skill level

• Multiple delivery platforms

Trust

Barriers

• Too much content

• Not the right content

Single-Source

• Consistent training information

• Only receive content that is in-line with learners’ need

• When content is trustworthy, trust in both content and in people increases at the organizational level

ImprovementBarriers

• Fragmented content

• Lack of coordination

• Long review times

• Undefined or ill-defined maintenance

Single-Source

• Content is centrally located

• Reviews are easy to coordinate and quick to perform

• Maintenance scheduling becomes obsolete


4. Choose a future-proof LCMS

Reuse Refinement Integration• Small, flexible content chunks • Smarter and smaller

• Adapt to different delivery methods

• Adapt to changing learning styles

• Work with other business applications

• Integrate into existing workflows

• Does it have an API?

As technology changes and expands, your LCMS must change and expand to meet new demands.


A Good LCMS

Visibility, control,

management

A platform that facilitates

change and improvement

Makes content accessible and collaborative


• Questions?

Wrap Up


Thank you!Come talk to us if you have any questions!

A Tale of Two Organizations

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Transcript of A Tale of Two Organizations