A Survey on Communication System in Organization

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A SURVEY ONA SURVEY ON

COMMUNICATIONCOMMUNICATIONSYSTEM INSYSTEM IN

ORGANIZATIONORGANIZATION



NEESANEESA

LEISURELEISURE

LTD.LTD. ISO 9001: 2000 CertifiedISO 9001: 2000 Certified



Vision Vision

Creating an excellent infrastructure andCreating an excellent infrastructure and

providing famed Asian hospitality to achieveproviding famed Asian hospitality to achieveunmatched customer delight and deliverunmatched customer delight and deliver'value for money' experience and to prove a'value for money' experience and to prove abond of unity yet individuality with ourbond of unity yet individuality with our

expandedexpanded



Mission

To become a prominent hospitality player inNorthern / Western India by developing morethan 1000 rooms by Dec 2009 with strong

accent on Spa, Golf and Club facilities.In its effort to achieve the mission of becoming a 1000 plus rooms hotel chain withmultiple, mix and match formats, NLL is

building six more resorts/hotels/golf coursesin selected cities.



The chairman of the organization is Mr..The chairman of the organization is Mr..Sanjay Gupta.Sanjay Gupta.

He was the former c.e.o of Adani groupHe was the former c.e.o of Adani group And also worked as a c.e.o of G.S.P.C. And also worked as a c.e.o of G.S.P.C.

He is a retired IAS officer(1985He is a retired IAS officer(1985--2002)2002)



Cambay Spa & Golf Resort ,Cambay Spa & Golf Resort ,

Gandhinagar, is the first Five StarGandhinagar, is the first Five Starresort of Neesa Leisure Ltd. (NLL)resort of Neesa Leisure Ltd. (NLL) It is It is the first SPA Resort of Gujarat.the first SPA Resort of Gujarat.

Cambay Spa & Golf Resort has Cambay Spa & Golf Resort has been affiliated to RCI and is been affiliated to RCI and is offeringoffering fun filled inflation freefun filled inflation free

holidays to its Members through theholidays to its Members through theRCI Exchange system. Complete withRCI Exchange system. Complete withan executive golf course and academy,an executive golf course and academy,it offers,it offers,



Service providedService provided

They are providedThey are providedservices likeservices like

Hotel & resort Hotel & resort SpaSpa

Yoga Yoga

Golf Golf Tours and travelsTours and travels

EducationEducation

Time shareTime share

ClubClub



In Cambay Gandhinagar, they are provided facilities likeIn Cambay Gandhinagar, they are provided facilities like 154 suites/ rooms/ cottages154 suites/ rooms/ cottages

13 Banquet Halls13 Banquet Halls RestaurantsRestaurants Conference & Banquet facilities (with capacity rangingConference & Banquet facilities (with capacity ranging

fromfrom 20 to 600)20 to 600) Spa and Beauty SalonSpa and Beauty Salon

StateState--of of--thethe--art Gymnasiumart Gymnasium Swimming poolSwimming pool Mini theatreMini theatre DiscothequeDiscotheque Amphitheatre Amphitheatre Golf clubGolf club(This is the largest resort in Gujarat in terms of room(This is the largest resort in Gujarat in terms of room

capacity)capacity)



We have surveyed 20 persons of the organization.We have surveyed 20 persons of the organization.the number of employees working in cambay isthe number of employees working in cambay isround about 500 working in the different round about 500 working in the different

departments.departments. For the survey we have selected qualitative method.For the survey we have selected qualitative method.



Analysis of questi onnair e Analysis of questi onnair e

Which type of communication is being usedWhich type of communication is being usedin your organizationin your organization

10

30

60

0

10

20

30

40

50

60

1

written oral both



What form of written communication areWhat form of written communication are

used?used?

Letters

25 %

circulars

10 %m e m o s

5%

faxs

5%

e-mails

50 %

others

5%

Letters circulars m em os faxs e-m ails others



Which form of oral communication is used inWhich form of oral communication is used inyour organization?your organization?

%

%

%

%%

%

f m m g

p s

v d c f c g

s m s

u c m

p



Can you contact directly to the top levelCan you contact directly to the top levelmgmt?mgmt?

y ,

, 8

,

8

y



Which medium is used to trainWhich medium is used to trainemployees?employees?

presentation

s

15%

practical

examples

30%

oral teaching

40%

others

15%

presentations practical examples oral teaching others



Do you take tea or breakfast Do you take tea or breakfast with your boss?with your boss?

This question shows the level of informalThis question shows the level of informalcommunication of higher level to lower levelcommunication of higher level to lower level

7

7

9



Does the Director invites theDoes the Director invites theemployees at his personal parties?employees at his personal parties?

From this question we can see the level of From this question we can see the level of informal communicationinformal communication



Do you celebrate the bday of allDo you celebrate the bday of allemployees at your work place?employees at your work place?

Here the level of employee is affecting onHere the level of employee is affecting oncelebrating the birthday in org.celebrating the birthday in org.

yes, 30

no, 70

total, 100

0 50 100

yes

no

total

Series1



How the employees in yourHow the employees in yourorganization motivated for his best organization motivated for his best

work?work?30 30

15

25

0

5

10

15

20

25

30

1

Incenti ve Bonus Aw ards others



Are you satisfied with the behavior Are you satisfied with the behaviorof your senior with you?of your senior with you?

Most of the employee are satisfied with seniors behaviorMost of the employee are satisfied with seniors behaviortowards them.towards them.



Are you satisfied with the Are you satisfied with thecommunication system in yourcommunication system in your

organization?organization?

Most of the employees are satisfied with the current Most of the employees are satisfied with the current communication systemcommunication system

1

yes

no

total

100

20

80

0

20

40

60

80

100

yesno

total



ConclusionConclusion

Here by we concluded that the company has goodHere by we concluded that the company has goodcommunication system.communication system.

The top level management has taken utmost careThe top level management has taken utmost careof the systemof the system

Bcoz of which the employees are havingBcoz of which the employees are havingconfidence in management, and are deliveringconfidence in management, and are deliveringbetter services to customersbetter services to customers

Which can be seen through the progress theWhich can be seen through the progress the

company has done.company has done. But still much is to be done for lower levelBut still much is to be done for lower level

employees.employees.

A Survey on Communication System in Organization

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