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PROJECT REPORT ON A STUDY ON CUSTOMER SATISFACTION WITH RESPECT TO ICICI direct.com SUBMITTED TO UNIVERSITY OF PUNE IN PARTIAL FULLFILMENT OF 2 YEARS FULL TIME COURSE MASTERS IN BUSINESS ADMINISRATION (MBA)

SUBMITTED BY AMIT UTTAM CHAUGULE (BATCH-2007-2008)

UNDER THE GUIDANCE OF PROF.MRS. SMITA SOVANI

BRACTSs VISHWAKARMA INSTITUTE OF MANAGEMENT KONDHWA PUNE- 411014

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Acknowledgement

We take this opportunity to express our sincere thanks & deep sense of gratitude to our Director Dr.Sharad Joshi We also express our sincere thanks to my project guide Prof. Mrs. Smita Sovani it is highly difficult confine in words. Our gratitude to them for their able guidance & spontaneous solutions to any problems that cropped out during our course of work. Finally we express our thanks to all staff members & our friends who have directly or indirectly helped in complication of this project. I heartily thank to Mr. Rajesh Kadam for providing the information regarding the customer satisfaction survey.

Place: Date:(Amit U

chaugule)

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1.1 1.2 1.3 1.4 1.5 1.6

- Methodology - Objective of the study - Importance of the study - Scope of the study - Limitation of the study - Chapter scheme

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