A STUDY ON CUSTOMER PREFERANCEOF YAMAHA BIKERZ Pvt.Ltd

QUEATIONNARIE

1.Name :

2.Occupation : Private employee Govt employee

Business man Student

3.Age :

4.Family Income(per month): 10000 10000-20000

20000-30000 Above 30000

5.State the mode of purchase a vehicle:

Loan Cash Both a and b

6.What is the mileage?

30-35 35-40 40-45 Above 45

7.What is the maintenance cost (per month)

500 500-1000 1000-1500 Above 1500

8.What is your opinion about the gear system?

Excellent Good Poor

9.State the reason for purchasing the model?

Comfort Style Mileage Advertisement

10.What do you feel about the cost of the vehicle?

Highly satisfied Satisfied

Highly dis-satisfied Dis-satisfied

11.Are you aware of the extra warranty system?

Yes No

12.Did you get any warranty period?

Yes No

13.Are you aware of the terms & condition of warranty system? Dis-satisfied

Yes No

14.Are you statisfied with afters and services?

Highly satisfied Satisfied

Highly dis-satisfied Dis-satisfied

15.What problem you come cross while using the vehicle?

Starting trouble Pick up Mileage Battery problem

16.What is your opinion about long riding of this vehicle?

Excellent Good Poor

17.How do you feel about the overall performance of the vehicle?

Highly satisfied Satisfied

Highly dis-satisfied Dis-satisfied

18.General suggestion about the product fof the improvement?