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A strategic new business: Offshore data capture
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A Strategic New Business: OFFSHORE DATA CAPTURE TNT Post Shore 3rd POSTAL INDUSTRY EXECUTIVE FORUM Prague, May 2011 Manolo de la Fuente
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How PostNL by means of PostNL Shore developed offshoring services, saved costs and established business growth. Offshoring videocoding saves PostNL millions of euros per year. Making that solution and gained experience available will help other postal and parcel companies as well as companies outside the postal market to make impressive cost savings and improve quality of work. A presentation by Manolo de la Fuente for the 3rd Postal Industry Executive Forum in Prague in 2011.
Transcript of A strategic new business: Offshore data capture
A Strategic New Business:
OFFSHORE DATA CAPTURE
TNT Post Shore3rd POSTAL INDUSTRY EXECUTIVE FORUM Prague, May 2011Manolo de la Fuente
Royal Mail Shrinks it’s operations to fit smaller market
Itella faces pressure to raise
prices as mail decline worsens
11.000 jobs disappear at TNT Post due to declining volumes
-2.5%2008
-6.0%2009
-9.0%2010
-8.6%Q1 2011
-44%2020
Sorting centres
Webcoding platform
Data entry sites
1 million
12 seconds
3 months
15 minutes
500%
6 million
Better quality
100% uptime
70%
cost savings
Flexibility in planning A lot of experience
Scoping related processes
Establishing growth
Level of complexity
Turn around time
Real timeSame dayOff line
Archives Books
Surveys
Claims Invoices Connotes
Orderforms
X-ray coding
Videocoding
Reply services
TNT Post ShoreManolo de la Fuente
