A Social Playbook for Marketing Events - Event Camp 2010 Keynote
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Transcript of A Social Playbook for Marketing Events - Event Camp 2010 Keynote
A Social Playbook for yMarketing Events
David BerkowitzSenior Director of Emerging Media & Innovation360i212.703.7257
Download this atbit l / d id212.703.7257
[email protected]@dberkowitz
bit.ly/ecdavid
This is social media…
Hi, I’m
Nice to meet you:Nice to meet you:
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I make it toq ite a
I get to quite a
few events…
a few events…events…
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I’m one of many authors of this…Get yer free Playbook right here
Download at www.360i.com/playbook
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*Peanuts sold separately
Agenda
• Gratuitous PowerPoint animations
Wh t’ diff t t d (hi t l t)• What’s different today (hint: a lot)
• Developing a game winning strategy
• Five social trends for event planners in 2010 (augmented eventality!)• Five social trends for event planners in 2010 (augmented eventality!)
• Thrilling Q&A
• Thunderous applause Thunderous applause
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Really, what’s different today?
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“A brand is what people p psay about you when you're not in the room”
Jeff Bezos - Chairman, Amazon
you re not in the room
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People talk about you – and your events – when you’re not in the room
Starbucks Water Cooler
Bar Conferences
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What’s different now?There’s a newer bigger room
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The Internet delivers tremendous scale to WOM
Around the office:Linear progression
Around the Internet: One click = instant audiencep g
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Traditionally marketers talked ATconsumers through media channels
ADVERTISER MEDIA CONSUMERS
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Today brands must engage directly WITH consumers
MEDIA
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So what are you going to do about it?
Listen & ParticipateCover Your Ears and Pretend It’s Not Happening ORIt s Not Happening
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Game plan for success in social marketing(and today’s focus)
Training to Win
Developing a Game-Winning
StrategyKeeping Score
The ArenasPreventing Fumbles
Building your Firing up the
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Building your fan base
Firing up the fans
Developing a game winning strategy
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Evaluate opportunities by asking 4 questions
SOCIAL MARKETING STRATEGIC LENS
Does it use oursocial media
Does it meet our marketing
social mediaarsenal?
Does it followsocial mediaour marketing
objectives?social media
best practices?
What is the valueexchange betweenexchange between
consumer & marketer?
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1. What are your goals?
ARSENALARSENAL
GOALS RULESGOALS RULES
VALUEVALUE
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Countless possibilities for goals
Sponsored Opps
BuzzAttendance
Engagement
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And then you’ve got to measure them…
Custom Social Media Scorecard
Action Weighting*
Impression 1x
Social Media Dashboard
Community Monitoring
Impression 1x View video 3x Click through 4x Rate video 4x Rate video 4x Share video 10xEmbed video 20xCreate video 100Create video 100x
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100 ways to measure social media
This tag cloud is based on my column“100 ways to measure social media”
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Read the full list: http://bit.ly/100ways
Adapting the execution to the objective
Client: H&R BlockObjective: CRM
Client: National GeographicObjective: Tune-In
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2: Does it use your arsenal?
ARSENALARSENAL
GOALS RULESGOALS RULES
VALUEVALUE
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Don’t fall into this trap!
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Strategy: Edutainment to drive consideration
Leveraging the Social g gEcosystem to:
• Listen• Build communities • Create engagement, buzzg g ,• And more,..
Video Syndication Widgets
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Establishing your architecture
HUB & SPOKE APPROACH With new hub
HUB & SPOKE APPROACH With your brand as hub
MATRIX / INTERCONNECTED Without central destination
Existing Asset
Global MarketingNew Asset
Existing Asset
Global MarketingNew Asset
Existing Asset
Global MarketingNew Asset
NEWLY CREATED
HUBNew AssetExisting
Asset
EXISTING ASSET AS
HUBNew AssetExisting
AssetNew AssetExisting
Asset
Existing AssetNew Asset Existing
AssetNew AssetExisting AssetNew Asset
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3: Does it follow the rules of the road?
ARSENALARSENAL
GOALS RULESGOALS RULES
VALUEVALUE
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6 Rules for Traveling in Social Media
1. Learn the language
2. Be a pilgrim, not a tourist
3. Pack appropriately
4. Travel with companions
5. Learn how to listen
6. Keep your eyes peeled
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Rule #1 of Travel: When visiting somewhere new, learn the language
Permettez-moi de vous àmontrer à la Tour Eiffel
Уход на экскурсию по Красной площади?
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Rule #1 of Social Media: When visiting somewhere new, learn the language
I just got poked by a fan
I’m searching for #EC10on
I really this articleI really this article
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Rule #2 of Travel… and Social MediaBe a pilgrim, not a tourist
Tourists PilgrimsTourists
• Plan a brief stay
• Bring cameras and a few bucks
Pilgrims
• Plan to settle
• Bring their full arsenal that will Bring cameras and a few bucks to get by
• Build itineraries
Bring their full arsenal that will help them
• Build communities
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Pilgrims earn respect, but as for tourists…
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Rule #3: Pack appropriately
Remember to bring:
Research• Research
• Strategy
• Tactics• Tactics
• Your best team
• TimeTime
• Passion
• As many ears as you can for active listening
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Rule #4: You don’t have to travel alone --Everyone’s welcome on the journey
Media PR Creative Human Media PR Creative Human Resources
Corporate Marketing
Event Marketing
Web Development
Biz Dev
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Rule #5: Learn how to listen
As you travel the world, listen here:
As you travel social media,listen here:
listen here:
and here:
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Rule #6: Keep your eyes peeled in every direction
PUSH DIALOGUE SOCIALPUSH DIALOGUE SOCIAL
ONE DIRECTION TWO DIRECTIONS EVERY DIRECTION
We tell you that the brand is great
Brand and consumers discuss the benefits of the brand
Brand provides a platform for people to talk to each other about the brandthe brand
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4: Does it provide value?
ARSENALARSENAL
GOALS RULESGOALS RULES
VALUEVALUE
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Various forms of value
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Activate: Mom-centric marketingDPAC AwardBest Social
Engagementgage e t
Co-Branded hub with user content
70+ moms write all about it on their blogs
Co-branded widget reaches over 1MM ppl
Well above benchmarks:
• 3.7x impressions
4,000+ tweets using dedicated #spritebts
Increase in MCR points redemption for schools
• 3.6x embeds
• 1.6x unique blog posts
• 1.5x tagged tweets
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dedicated #spritebts redemption for schools
Sometimes the answer is No…
This social networkfor moms to connect
around cookies
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around cookiesno longer exists
Adding value to events
Displaying liveDisplaying livetweets is one way
to add valuethrough social
di
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media
Adding value to events
Sometimes event-based social networks makesense but usually they don’t
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sense, but usually they don t (this one does)
Adding value to events
Tools like Cover It Live
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Tools like Cover It Livehelp share event info
Reactee: T-Shirt Text Message MarketingOk Okay, some
innovations don’t add such clear value
4343www.360i.com Proprietary & ConfidentialCopyright 2007 360i, LLC. All Rights Reserved
So in review…
ARSENALARSENAL
GOALS RULESGOALS RULES
VALUEVALUE
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Five social trends for event planners in 2010
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Trend 1) Social goes mobile
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Facebook Mobile Usage Soars(Collectively 2nd only to Farmville)(Collectively 2 only to Farmville)
Name Daily Actives Monthly
5. Facebook for iPhone 13,335,223 26,152,035
12. Mobile 6,481,271 18,353,369
19.Facebook® for BlackBerry® 7,917,426 13,567,034ysmartphones
, , , ,
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Source: All Facebook, February 2010
Location-based mobile social networks proliferate
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Trend 2) Social metrics mature
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Metrics start to show real sales data
December 2008
June 2009June 2009
December 2009
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Adding perspective…
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Adding perspective…
2009 revenue:
$61 1 $61.1 billibillion
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Trend 3) Earned, paid, owned media unite
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Sprinkles Cupcakes: Owned -> Earned
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AD
Of course you need to be careful…
5555www.360i.com Proprietary & ConfidentialHat tip: Ian Schafer, @ischafer
Trend 4) Augmented reality gets… real
•
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Trend 5) A Connect-ed world
• Facebook Connect on 80,000+ sites, reaching 60MM+ users
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And it’s going mobile…
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Remember all 5?
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Thank you!
David BerkowitzDavid BerkowitzSenior DirectorEmerging Media & [email protected]@dberkowitzBlog: MarketersStudio.com
Get the full Playbook at playbook.360i.comKeep up on trends at blog.360i.com
F ll 360i T itt @360iFollow 360i on Twitter @360i
Download this atbit.ly/ecdavid
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bit.ly/ecdavid