A Seat at the Table: Working with First Responders

Make sure you have a printout of the Tool Kit and the PowerPoint before the session begins!

Agenda Day 1

Needs of the general public

Needs of first responders

Roles of libraries

Business continuity

Day 2 Introduction to the Took Kit

Partnerships, collaboration and politics

The action plan

Homework

Learning Objectives Identify and understand different roles played by

governments and associated entities. Confidently and competently develop

relationships that will lead to a seat at the table. Understand the non-traditional critical roles a

library could play. Use the Tool Kit to create an action plan.

Disaster Information Specializationwww.mlanet.org/education/dis

Medical Library Association continuing education program funded by NLM

No cost to students

Courses for both librarians AND for disaster health workforce

All courses will be available online.

Five required courses (each 3 hours) for basic level; additional 12 contact hours for advanced level

All program courses and activities earn MLA continuing education credit and may also be used toward AHIP

-- Sarah Ann Long, ALA President, 1999-2000

(McCook, p. ix, forward)

“If we really want to have effective partnerships

and make a difference in our communities

we have to be part of the decision-making process

in those communities. “

Four Phases of a Disaster Prevention Planning & risk analysis Response Recovery

Pre-Internet: Prevention Libraries Local government State Federal

Pre-Internet: Planning & Risk analysis Libraries Local government State Federal

Pre-Internet: Response Libraries Local government State Federal

Pre-Internet: Recovery Libraries Local government State Federal

“Libraries are not essential services”

– FEMA, Cameron Parish, 2006

Post-Internet Prevention Planning & risk analysis Response Recovery

Exercise = Poll Once the needs for food, water and

shelter have been satisfied, what further needs do people have?

Categories of Needs Communications Social Services Access to Information Comfort and a sense of normalcy/recreation

Who are the first responders in a disaster?

List as many as you can, as quickly as you can.

(Answer via Chat)

Roles Libraries Play

Institutional supporter

Collection manager Information

disseminator Internal planner

Community supporter Government partner Educator & trainer Information

community builder

pp. 7-10 Tool Kit

“Libraries are vital information hubs, and in the aftermath of a disaster, libraries take on an even greater community role…”

-- Sen. Reed, 2011

Situational Assessment Personal and family Institutional capacity Core services Business continuity

End Day 1 -- Homework

Review and complete pages 10-14 in the Tool Kit. Be prepared to discuss your capabilities tomorrow.

Welcome Back!Day 2

Agenda Day 1

Needs of the general public

Needs of first responders

Roles of libraries

Business continuity

Day 2 Partnerships, collaboration and politics

Gaining Influence

The action plan

What is a Partnership?

(Answer via Chat)

What is Collaboration?

(Answer via Chat)

Exercise – Benefits and Pitfalls of PartnershipsPoll

Politics & Community

Concepts and definitions Community social capacity Characteristics of community leaders

“Administrators are not born with a ‘librarian appreciation gene’.”

-- McKnight, p. 2

Influence = perceived value to decision makers

-- McKnight, p. 43

Self-assessment

Complete page 15

in the Tool Kit(3 min.)

HOW do you build influence?

Honesty

Open-mindedness

Willingness to listen

Building Influence Know – Show – Tell Elevator speech “Client” not “customer”

Sample Elevator Speech

The Sample Public Library provides a huge return on investment for taxpayer dollars by providing resources, including free Internet access, programs and expertise to the 300,000 people of Sample. Our goal is to train our citizens for the workforce, provide needed services and resources to our citizens and to partner with public and private entities to maximize our potential and to reach a broader audience.

Develop your own ‘elevator speech’Take 5 minutes to develop an “elevator speech” for your library. Then, key it in to a chat box and send to All.

More on Influence 5 rules that build influence Image Language How to conduct yourself Image and dress Developing your own action plan

Putting It All Together: Homework On page 23 of the Tool Kit, you will find links and citations to

several case studies showing how organizations coped with a disaster. Pick one of the case studies and answer the 5 questions on the following slide.

Email your answer to:To: mlapd3@mlahq.org

Subject: LastName_Local_homework (e.g. Brown_Local_Homework)

In response, you will receive an email with a link to the evaluation form

You must complete the evaluation form to obtain your certificate.

Case Study1. What services did the responders need?

2. What role(s) did the organization play?

3. List specific steps the successful people took prior to/during/after the disaster.

4. How might things have ended differently (i.e. How might things have gone wrong)?

5. What made the difference?

“If you are not at the table, you might be on the menu.”

-- Unknown

What questions do you have?