PowerPoint PresentationA Quick Roll-out Strategy for eID Projects in fulfilment of SDG 16.9
A Case Study of Malawi
Tariq Malik Chief Technical Advisor, UNDP
Malawi – an Identity crisis, a development challenge Malawi was the only country in the Southern African Development Community (SADC) or Common Market for Southern and Eastern Africa (COMESA) that did not have a functional national registry and identification system. What does it mean?
Malawi endures a structural development challenge in the absence of a comprehensive and accurate system of national identification. Fundamentally undermining most citizens’ right to identity, the consequences are multi-sectoral, where citizens’
access and entitlement to services are uncertain. Equally, the absence of a centralized and up-to-date national register has led to a fragile capacity for evidence-
based planning, beneficiary and service targeting, and accountable administrative systems.
The multi-sectoral effect is pervasive and the impact illustrative, including: non-Malawians abusing the free national health care system
concerns with payroll systems for ghost workers, pensioners and public sector reform
deterring corruption by linking criminal’s assets to the proceeds of crime
non-repayment of loans in the education sector
the lack of real-time data to assist disaster response management
high and recurring costs associated with beneficiary targeting and service delivery under social protection
Synergy among development partners around SDG16.9
The Malawi National Registration Act (No. 13 of 2010) entered into force in August 2015 requiring all Malawians 16 years of age and older be registered in a National Registry and issued with an identity card, and mandates the National Registration Bureau (NRB) to fulfil this task
GoM’s earlier initiatives couldn’t yield results, hence it joined team of development partners
UNDP spearheaded the planning and implementation of the project – a basket fund was created –with 40% of GoM contribution, DPs contributed rest of 60%
UNDP hired the core (19 member) implementation team lead by CTA and through PWC 4,200 Registration Officers
Timelines agreed were as follows: I. Planning – to be completed by 1st Quarter of 2017 II. Mass Registration – to be completed by December 31, 2017, 9
million Malawian were estimated to be registered III. All ID Cards to be distributed by 30th June, 2018 IV. Transition to NRB & Linkages – to be done by Dec. 2018 and
onwards 3
ICAO (9303) & ISO (7816) Compliant Smart eID
• ICAO Identity Applet • e-Health Applet • Public Key Infrastructure (PKI) • e-Driver’s License
Applets on the chip
Features • Unique ID • 10 fingerprints, digital photo and electronic signatures • Security features to prevent forgery include: Optical
Variable Ink, Direct Tone Guilloche, Duplex Security Printing, Micro-text, Invisible Fluorescent ink, Direct Rainbow Printing & Microchip
Ways to Interact • Recording Unique ID no. from eID and recording on forms • Scanning QR Code using scanner, smartphone or computer • Reading MRZ using scanner, smartphone or computer • Reading the chip using card reader and computer
5
6
Achievements
• On Track, Ahead of Schedule, Within Budget Current Status of Project
• Target of universal coverage (9 million) achieved on Nov 24, 2017. Final Count: 9.168 million adults registered. Data of 3.69 million children is captured in 180 days!
Mass Registration
• Linkage with MEC to develop error free electoral roles underpinning, ONE Person, ONE Identity, ONE vote is established resulting in cost savings
• Linkage with MRA has been developed to combat tax evasion, and increase tax base • Meetings with Health Ministry, Immigration Dept, Reserve Bank, Payroll Management, and
others
• Continuous Registration by NRB has been started (approx. 15K+ citizens registered) • Capacity Building of NRB is taking place by restructuring organization, reviewing legislative
framework, transferring technology and source code, and training the staff • 168 BRKs and 84 motorcycles were transferred to NRB to build the capacity to kick-start
continuous registration and distribution of cards
Transition to NRB
KARONGA: 5CHITIPA: 5
98.6%
2.5%
Phase-I
105.1%
Phase-II
100.6%
Phase-III
Phase- I
MCHINJI 101% NTCHISI 100% SALIMA 100% NKHOTA-KOTA 99% KASUNGU 96% DOWA 98%
Phase- II
Phase- III
BLANTYRE 99% NSANJE 105% CHIKWAWA 107% MULANJE 101% THYOLO 96% NENO 105% MWANZA 110% CHIRADZULU 97%
Phase- IV
BALAKA 99% MACHINGA 101% MANGOCHI 101% PHALOMBE 106% ZOMBA 101%
Phase- V
KARONGA 96% CHITIPA 95% MZIMBA 98% NKHATA BAY 95% RUMPHI 90%
96.2%
Phase-V
103.1%
Phase-IV
8
Index No. of Districts Registered ≥ 100% 16 Registered ≥ 95-99% 11 Registered ≥ 90% 1
• in 180 days • with core 19 member team, 4,500 Registration Staff • 2000 BRKs, all returned back, none stolen in a poverty
struck country • More than 7 million cards have been distributed as per
plan (95% card distribution/collection rate)
• A robust biometric citizen database is established with State of Malawi’s ownership
• How we did it? Can it become a model for rapid roll out of projects striving for SDG 16, target 9.
Let’s consider the main building blocks of the model, and the major challenges we faced.
Summary
Phase
Children With Finger No Spouse Female
Name
ActualNumOfRegistrants
Name
ActualNumOfFemales
Name
ActualNumOfMales
Name
RoUnderDuress
Name
CitizenshipCertificate
Name
TotalChildren
Name
ChildrenWithFinger
Name
ChildrenWithFinger
Name
ChildrenWithFingerWithSpouse
Name
ChildrenNoFingerWithSpouse
Name
ChildrenWithFingerNoSpouse
Name
ChildrenWithFingerNoSpouse
MCHINJI
328,387
172,706
155,681
53%
186
749
184,401
66,545
66,545
32,667
70,773
33,878
33,878
0
222052
BALAKA
222052
BALAKA
124931
BALAKA
97121
BALAKA
55
BALAKA
18
BALAKA
103051
BALAKA
16885
BALAKA
16885
BALAKA
6457
BALAKA
37031
BALAKA
10428
BALAKA
10428
NTCHISI
157,945
83,538
74,407
53%
42
19
101,929
35,805
35,805
22,925
38,290
12,880
12,880
0
710355
BLANTYRE
710355
BLANTYRE
365163
BLANTYRE
345192
BLANTYRE
308
BLANTYRE
780
BLANTYRE
241046
BLANTYRE
42596
BLANTYRE
42596
BLANTYRE
21405
BLANTYRE
95956
BLANTYRE
21191
BLANTYRE
21191
SALIMA
220,906
124,218
96,688
56%
76
50
142,136
70,868
70,868
42,555
44,149
28,313
28,313
0
886
Daily Inris Total
InrisDailyLL 42879 42880 42881 42882 42883 42884 42885 42886 42887 42888 42889 42890 42891 42892 42893 42894 42895 42896 42897 42898 42899 42900 42901 42902 42903 42904 42905 42906 42907 42908 42909 42910 42911 42912 42913 42914 42915 42916 42917 42918 42919 42920 42921 42922 42923 42924 42925 42926 42927 42928 42929 42930 42931 42932 42933 42934 42935 42936 42937 42938 42939 42940 42941 42942 42943 42944 42945 42946 42947 42948 42949 42950 42951 287 5115 9305 9246 5152 9670 11219 13597 21628 27084 23505 18411 38701 35404 43877 50905 52821 45452 31061 62307 59512 75220 82371 77283 51127 35967 72164 76137 78036 76596 77779 57748 41620 68248 62843 62391 69056 73566 73100 53705 106905 108506 91149 78289 106653 86687 55925 106068 102148 105200 102629 100565 77043 45414 96682 84005 91951 91588 98924 79482 54479 94124 90188 99088 98325 97807 73712 48278 91065 83768 95347 97406 97926
RO Performance
BRK
ID
Surname
FirstName
OtherNames
Phone
MinDuration
LessThanThreeFingers
RoID
RoTotal
ID
Gender
District
1671
VNP5ZWWR
MKANDAWIRE
ALINAFE
881448274
BALAKA
Female
980
87
0:02:08:823
296
875
006QGZ4X
KAMALIZENI
MAUREEN
881916659
0:02:36:330
23
006QGZ4X
583
006QGZ4X
Female
LILONGWE
1076
TGEFDG6T
CHILOWA
MONICA
880693020
BALAKA
Female
1398
167
0:02:27:367
628
1996
009TPSMX
MCHENGA
DELPHIA
880748406
0:02:36:917
136
009TPSMX
1100
009TPSMX
Female
MULANJE
860
VCF7FDTX
BASIKOLO
AIDAH
884506823
BALAKA
Female
758
130
0:02:30:150
39
807
00C535KS
CHIKOMO
BRIDGET
PHILLIP
885213874
0:02:59:040
397
00C535KS
1258
00C535KS
Female
MACHINGA
1484
S1VYBBDV
NG'OMA
FLORENCE
888896807
BALAKA
Female
891
83
0:02:33:953
217
696
00F4Y61S
PHIRI
PRINCE
885606690
0:02:20:870
347
00F4Y61S
844
00F4Y61S
Male
MANGOCHI
1664
09P20W8M
MIWANDA
PATIENCE
TAURAI
885139815
BALAKA
Female
1130
102
0:02:37:723
149
1240
00N27XX0
NKOLOMA
PRISCILLA
992015853
0:02:59:127
198
00N27XX0
700
00N27XX0
Female
52,887
ICT • Multimodal Database (AFIS & FRS System) of more than 13 million registrants is born • ID-Card registration S/W app. developed by UNDP, automating business rules of NRB in light of NRA • Modules of CRVS developed and deployed • Data-Center, Backup Systems and Disaster Recovery Servers were setup • Data Retrieval from 2000 BRKs, synced and de-duplicated • Complaint Redressal System: Hotline, SMS and USSD System is established • Call Centre with trained staff is operational • Incident response : Technical Response mechanism implemented with NRB • Protecting the privacy through securing the database and transactions
LOGISTICS • District specific detailed deployment plans were developed • Warehouse and Consolidation Centre:
• 3 WFP WHs (Lilongwe, Blantyre and Mzuzu) were made fully operational to stage, deploy and retrieve BRKs and consolidation of data (syncing)
• Vehicle dependency on GoM • Mobile Bank was setup to facilitate payments to ROs through ID card + Debit Card • BRK troubleshooting center, incident response center and a call center was setup
Technology & Operations
Civic Education Campaign & Establishing Linkages
LINKAGES • MEC & NRB signed MoU – Agreed to have eID as primary document to register for vote in next elections
scheduled in 2019 • MRA and MPC MoU with NRB pending clearance from Minister for signature • Reserve Bank agreed to send directive to all banks to use ID as the only mean of identification (June, 2018) • DHRMD is ready to include ID in their systems • Immigration department agreed on cooperation and integration of the two systems • MACRA agreed to integrate ID as a requirement to issue SIM • Ministry Home affairs for (Refugees, Malawi Police Service, Prison Services) • Ministry of Justice on use of IDs to witness protection, identification of convicts • Ministry of Local Government on lands issues, Malawi House Corporation,
CIVIC EDUCATION • National and Community Level Campaigns in local languages • 27630 posters printed informing the citizens about the mass registration (10% in English, 90 % in Chichewa) • More than 98, 000 public awareness campaign/activites using posters, banners, jingles, leaflets, Radio, TV call-
in programs, press releases, announcements local gatherings such as football matches, market places, weddings to mobilize for registration.
• District focused SMS campaign-at community level • All activities that were being collaboratively done with Government Ministries were successfully implemented. • Faith based orgs. were used to dispel misinformation regarding registration and generate demand for IDs
Capacity Building
• Capacity Assessment of NRB: Identified gaps in technical, organizational, governance and staff capacities of NRB. Detailed and comprehensive capacity development plan developed for NRB
• Trainings: 4500 ROs, 18 DCs, 112 ADRs and 28 DEMs were trained after developing contents (manuals, videos etc.) on Registration SoPs, S/W, biometric registration, BRK trouble shooting and ID card distribution.
• Technical Trainings: PKI (Encryption key), Match-on- Card (MOC) Applet training and SoPs developed to conduct key-ceremonies of key-custodians. S/W Coding trainings were also conducted for NRB and eGovt staff
• BRK Troubleshooting and Repair Training for Female ROs -30 top performing females registration staff, drawn from each district selected for one-on-one 2-weeks technical training
Training of DCs, ADRs and DEMs in Blantyre
Training of ROs in Lilongwe
Monitoring and Evaluation • Data for Decision making: WhatsApp group, Call Centre and USSD reporting. Monitoring
data is used for immediate decision making by the management. • Field Visits: Field Monitoring conducted in all districts. More than 50% of the centers
visited, where 400+ people were interviewed, including Village heads and all issues were recorded and actions taken to initiate response mechanisms.
• Field Visits by agencies: UNICEF, IrishAid, DFID, MEC, NRB conducted visits. Consolidation center in LLW visited by Ambassadors
Crowded centers selected for additional teams in Lilongwe
RS helping in filling up the NR1 form
RO distributing NR1 forms, Lilongwe City
Challenges Solution
Revising the strategic direction of National ID Project with Voter Registration Project benchmarks and expertise
Reviewed plans, suggested corrective actions such as integration of CRVS modules, recording families by connecting spouse data, registering children with parent/guardian, strengthening procedures for identity verification, background checks for records processed under duress, creating SoPs, developing registration policy and other steps to make eID as living document
Keeping all stakeholders together till the end of project
SWAT team for Incident Response. Project Management weekly meetings. Monthly Technical Committee meetings and Steering Committee meetings were held in-time. 12 monthly meetings in a year. Likewise, I kept high level contacts such as Minister and Chief Secretary with office of President intact and sought their interventions as needed.
Selection of Competent Registration Staff and holding them accountable for the expensive equipment
Computer based online testing to evade nepotism and corruption. Youth of Malawi including special persons and Albinos were also selected with gender balance. BRKs were tied to their ID cards. Work Payment was split into 40-60, with 40% upfront and 60% when they finish the job
Transportation – Deployment and Retrieval of the teams
GoM promised to provide 800 vehicles for the operation with fuel and drivers and we got 120 on average. Resource-levelling was done on the spot to manage the risk of delay.
Challenges and Lessons Learnt
Challenges Solution
Some Village Head taking money for signing the form Meeting with the village head to resolve the issue. Civic Education campaign incorporated
the messages for public regarding free NR1 forms
Scarcity of NR1 form & BKR Charging issue
Printed extra forms Extra batteries were purchased
Challenges and Lessons Learnt
THANK YOU
A Quick Roll-out Strategy for eID Projects in fulfilment of SDG 16.9
2
ICAO (9303) & ISO (7816) Compliant Smart eID
Mass Registration Strategy