a presentation to the 2009 International Workshop on ADR/ODR

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a presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross www.TheMediationRoom.com [email protected] [email protected] kshop Building Trust Online How to adapt mediation and negotiation techniques to the virtual environment

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Building Trust Online How to adapt mediation and negotiation techniques to the virtual environment. a presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross www.TheMediationRoom.com - PowerPoint PPT Presentation

Transcript of a presentation to the 2009 International Workshop on ADR/ODR

Page 1: a presentation to the  2009 International Workshop on ADR/ODR

a presentation to the 2009 International Workshop on ADR/ODRUniversity of Catalunya, Barcelona, Spain

15th September 2009

Graham Rosswww.TheMediationRoom.com

[email protected]@themediationroom.comorkshop

Building Trust OnlineHow to adapt mediation and negotiation

techniques to the virtual environment

Page 2: a presentation to the  2009 International Workshop on ADR/ODR

Our entry site at www.TheMediationRoom.comOur entry site at www.TheMediationRoom.com

Page 3: a presentation to the  2009 International Workshop on ADR/ODR
Page 4: a presentation to the  2009 International Workshop on ADR/ODR
Page 5: a presentation to the  2009 International Workshop on ADR/ODR

Accredited Distance Training CourseIn ODR

We run a fully accredited distance learning course on ODR.

Course covers :-History of the development of ODR Review of ODR productsBenefits and disadvantages Drivers and hurdles to ODR

Building trust in the unseen mediator Review the procedures/techniques for online communication Time management in asynchronous conversation Adapting discourse for the online environment Use of ODR for part of a mediation

Live roleplay

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Accredited Distance Training CourseIn ODR

Over 80 mediators trained on the course from

UK,USA, Canada,Australia,New Zealand,Dubai,Poland,Nigeria,Hong Kong

Plus 25 for Chamber of Arbitration in Milan

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Page 8: a presentation to the  2009 International Workshop on ADR/ODR
Page 9: a presentation to the  2009 International Workshop on ADR/ODR

Beware of words

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Page 11: a presentation to the  2009 International Workshop on ADR/ODR

“Two nations divided by a common language~” -attributed to George Bernard Shaw

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Laying the Foundations

* Phone call- direct phone contact numbers.

* Introduce yourself in full with more detail than normal for a mediator...and at a more personal level

* CV/bio and photo

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**@@@@x&$&%$$!!!!!!!

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Laying the Foundations

* Demonstrate concern that the parties understand the process/technology

* Keep to commitments on time and priority and make clear that you demand the same from the parties

* Clarify in detail how confidentiality is maintained and never assume the confidentiality of the system is always trusted

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Controlling the Dynamics of the Discourse

* Encourage a 'speak when you are spoken to' discipline

* Help parties avoid responses driven by 'ego'

* Help parties avoid brooding over comments from the other party

* Tips to assess emphasis normally displayed visually/aurally

Page 16: a presentation to the  2009 International Workshop on ADR/ODR
Page 17: a presentation to the  2009 International Workshop on ADR/ODR

For one free live roleplay case email to:-

www.TheMediationRoom.com

[email protected]

[email protected]