a presentation to the 2009 International Workshop on ADR/ODRUniversity of Catalunya, Barcelona, Spain

15th September 2009

Graham Rosswww.TheMediationRoom.com

g.ross@TheMediationRoom.comg.ross@themediationroom.comorkshop

Building Trust OnlineHow to adapt mediation and negotiation

techniques to the virtual environment

Our entry site at www.TheMediationRoom.comOur entry site at www.TheMediationRoom.com

Accredited Distance Training CourseIn ODR

We run a fully accredited distance learning course on ODR.

Course covers :-History of the development of ODR Review of ODR productsBenefits and disadvantages Drivers and hurdles to ODR

Building trust in the unseen mediator Review the procedures/techniques for online communication Time management in asynchronous conversation Adapting discourse for the online environment Use of ODR for part of a mediation

Live roleplay

Accredited Distance Training CourseIn ODR

Over 80 mediators trained on the course from

UK,USA, Canada,Australia,New Zealand,Dubai,Poland,Nigeria,Hong Kong

Plus 25 for Chamber of Arbitration in Milan

Beware of words

“Two nations divided by a common language~” -attributed to George Bernard Shaw

Laying the Foundations

* Phone call- direct phone contact numbers.

* Introduce yourself in full with more detail than normal for a mediator...and at a more personal level

* CV/bio and photo

**@@@@x&$&%$$!!!!!!!

Laying the Foundations

* Demonstrate concern that the parties understand the process/technology

* Keep to commitments on time and priority and make clear that you demand the same from the parties

* Clarify in detail how confidentiality is maintained and never assume the confidentiality of the system is always trusted

Controlling the Dynamics of the Discourse

* Encourage a 'speak when you are spoken to' discipline

* Help parties avoid responses driven by 'ego'

* Help parties avoid brooding over comments from the other party

* Tips to assess emphasis normally displayed visually/aurally

For one free live roleplay case email to:-

www.TheMediationRoom.com

g.ross@themediationroom.comorkshop

g.ross@themediationroom.com