A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona,...

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a presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross www.TheMediationRoom.com [email protected] [email protected] kshop Building Trust Online How to adapt mediation and negotiation techniques to the virtual environment

Transcript of A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona,...

Page 1: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

a presentation to the 2009 International Workshop on ADR/ODRUniversity of Catalunya, Barcelona, Spain

15th September 2009

Graham Rosswww.TheMediationRoom.com

[email protected]@themediationroom.comorkshop

Building Trust OnlineHow to adapt mediation and negotiation

techniques to the virtual environment

Page 2: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Our entry site at www.TheMediationRoom.comOur entry site at www.TheMediationRoom.com

Page 3: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 4: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 5: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Accredited Distance Training CourseIn ODR

We run a fully accredited distance learning course on ODR.

Course covers :-History of the development of ODR Review of ODR productsBenefits and disadvantages Drivers and hurdles to ODR

Building trust in the unseen mediator Review the procedures/techniques for online communication Time management in asynchronous conversation Adapting discourse for the online environment Use of ODR for part of a mediation

Live roleplay

Page 6: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Accredited Distance Training CourseIn ODR

Over 80 mediators trained on the course from

UK,USA, Canada,Australia,New Zealand,Dubai,Poland,Nigeria,Hong Kong

Plus 25 for Chamber of Arbitration in Milan

Page 7: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 8: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 9: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Beware of words

Page 10: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 11: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

“Two nations divided by a common language~” -attributed to George Bernard Shaw

Page 12: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Laying the Foundations

* Phone call- direct phone contact numbers.

* Introduce yourself in full with more detail than normal for a mediator...and at a more personal level

* CV/bio and photo

Page 13: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

**@@@@x&$&%$$!!!!!!!

Page 14: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Laying the Foundations

* Demonstrate concern that the parties understand the process/technology

* Keep to commitments on time and priority and make clear that you demand the same from the parties

* Clarify in detail how confidentiality is maintained and never assume the confidentiality of the system is always trusted

Page 15: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

Controlling the Dynamics of the Discourse

* Encourage a 'speak when you are spoken to' discipline

* Help parties avoid responses driven by 'ego'

* Help parties avoid brooding over comments from the other party

* Tips to assess emphasis normally displayed visually/aurally

Page 16: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .
Page 17: A presentation to the 2009 International Workshop on ADR/ODR University of Catalunya, Barcelona, Spain 15 th September 2009 Graham Ross .

For one free live roleplay case email to:-

www.TheMediationRoom.com

[email protected]

[email protected]