A POWERPOINT FOR YOUR SUNY CANTON BILLING

PROCESS!

A QUICK AND PAINLESS TUTORIAL

ARE YOU HAVING TROUBLE COMPLETING OR UNDERSTANDING THE BILLING

PROCESS?

The Billing Process for your stay at SUNY Canton may be hard to understand. In the following slides, you will find

a step-by-step guide on how to complete your bill in order to start and/or continue your stay at SUNY Canton!

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Already know what you’re after? Click the link to go directly to that information!

Logging into UCanWeb __ Finding the Billing Menu ___

Finding the Surveys ____

Completing the Enrollment & Billing Confirmation page ______ ___ __

Completing the Financial Aid Disbursement Authorization page ______________

Reviewing your bill __________ _ __

Health insurance waiver_______________________________________________________

Billing information through email _______________________________________________

Paying Online________________________________________________ _ __

Accepting Awards ______

Numbers for help____________________________________________________________

4

11

14

17

24

33

40

45

47

58

66

STEP 1: LOG IN TO YOUR UCANWEB ACCOUNT

To log into your UCanWeb account, you can go to the SUNY Canton homepage at http://www.canton.edu and select the UCanWeb link under the “Students” tab at the top of the webpage

~OR~

go under the “STAY CONNECTED” box to the bottom right of the screen and click the UCanWeb link provided for you there

~OR~

go under the ‘Quick Links’ dropdown menu and select the ‘UCanWeb’ option at the bottom of the list.

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On the next screen, click on ‘Enter Secure Area’.

Next, log in by using your nine-digit student I.D. number, which is either an 804- or 803- number. Your passcode will be two digits of your birth month, two digits of your birth day, and the last two digits of your birth year.

Examples of the passcode are:

(if born January 2nd, 1991) passcode: 010291

(if born December 18th of 1970) passcode: 121870

**NOTE: Some students may have changed their passcodes on a previous visit to this site. If a student did change their passcode, then this formula to log in will not work for those students. If you changed it, your passcode will now be what you changed it to.

**If you have difficulty logging in, call the

Registrar’s office at (315)386-7042.

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***NOTE: This passcode format only works if you haven’t changed your passcode already

STEP 2: GO TO THE STUDENT MENU, THEN CHOOSE THE BILLING MENU

Once you have successfully logged into your UCanWeb, you will find a page that looks like this:

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On this page, select “Student Menu”, which is the top link on your webpage.

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This will bring up a page as shown; click the link that says “Billing Menu”.

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STEP 3: SELECT ‘COMPLETE ENROLLMENT CONFIRMATION/BILLING FORMS; VIEW ADJUSTED BILL’

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***NOTE: Review ‘Billing Instructions’ in the link above if you have any general questions about the process! Click any part of this text to see the instructions.

Billing

Instructions

This page will pop up with the following screen; click on and complete both the ‘Enrollment Confirmation/Billing Options’ page and the ‘Financial Aid Disbursement Authorization’ page.

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STEP 3A: COMPLETING THE ‘ENROLLMENT & BILLING CONFIRMATION’ PAGE

When you click on the first link reading ‘Enrollment Confirmation/Billing Options (Fall 2015)’, it will open to a page the looks like so:

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Answer the questions the survey provides according to your student status.

If you are a , or using Fall 2015 courses, select the ‘No’ option.

For the first question:

If you are using the courses you are taking this semester then select the ‘Yes’ option.

completing a degree

new studentnot finishing a degree

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For the second question:

If you are going to be driving to campus and parking your vehicle(s) and/or motorcycle in a campus parking lot, or if you live on campus and plan on parking your vehicle(s) and/or motorcycle in a campus parking lot, select the ‘Yes’ option.

If you are not going to be parking your vehicle(s) and/or motorcycle in any campus parking lot, select the ‘No’ option.

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If you answered ‘Yes’ to the second question, then you must provide the license plate(s) for your vehicle(s) and/or motorcycle.

FOR THE PREVIOUS QUESTION:

If you answered ‘No’ to the second question, leave this section blank. If you insert a plate number with the ‘No’ option checked, it may say there is an error with the survey.

***NOTE: A link for Rules and Regulations regarding parking is provided at the bottom of this survey

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For the third question:

If you are living on campus, which means you are living in any of the Residence Halls , , , ,

If you are not living on campus and are instead living in an apartment off campus, are online, or are living at home, check the ‘Commuter Student’ option.

****NOTE: This question is underneath the ‘Vehicle Registration Section’, right beneath the box provided for a Motorcycle License Plate. This question should be answered if you are parking a vehicle and/or motorcycle on campus, and if you answered no to parking a vehicle, doesn’t need to be answered****

(includingHeritage HallRushton Hall

Mohawk Hall Smith HallandKennedy Hall)

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check the ‘Resident Student’ option

If you made it this far, then your first survey is complete and you may the information you provided! Note that if you submit your answers, you must go to the Student Service Center to change any part of the survey. Please check to make sure your information is complete and correct before submitting. If you are unsure on any part of the survey, there is an option to . This saves the information you have put into the survey, but you may go back and change the information if you need. Keep in mind however that your

billing will not be completed if you do not submit your information for this survey.

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Once you have completed the survey, the site will kick you back to the ‘Required Information Checklist’ page, and show you that your ‘Enrollment Confirmation/Billing Options (Fall 2015)’ link has been completed, and it will also check it off for you.

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STEP 3B: COMPLETING THE ‘FINANCIAL AID DISBURSEMENT AUTHORIZATION’ PAGEWhen you click on the second link reading ‘Financial Aid Disbursement Authorization (Fall 2015)’, it will open to a page the looks like so:

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You will choose the option if you are receiving any of the following:

Pell, SEOG, Perkins, Stafford loans, Parent PLUS loan

The first question asks if you expect to receive federal grants or loans.

‘Yes’

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You will choose the option if you are not receiving any financial aid and have decided to pay through other means.

‘No'

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If you answered ‘Yes’ to the first question, then you can review the three options at the bottom of

the survey.

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Select option ‘A’ if you want all charges on your bill paid by your financial aid.

This means that everything on your bill, including any fines, roo express (meaning money on your roo card), tuition, charges, etc. that are incurred are paid by the aid awarded or given to you.

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This is the recommended option for students.

Select option ‘B’ if you owe on a past semester’s balance (for example, a summer semester bill). This option only applies within the same academic year.

A previous semester unpaid that is not within the aid year you are applying for

now will not be covered under this option.

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Select option ‘C’ if you wish to have a refund for the previous semester to be kept and applied for the next semester within the same academic year.

Do check this option if you want a refund back.

To reiterate, if you want the money not paid to your bill to come back to you, do check option ‘C’

NOT

NOT

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If you made it this far, then your second survey is complete and you may the information you provided! Note that if you submit your answers, you must go to the Student Service Center to change any part of the survey. Please check to make sure your information is complete and correct before submitting. If you are unsure on any part of the survey, there is an option to . This saves the information you have put into the survey, but you may go back and change the information if you need. Keep in mind however that your

billing will not be completed if you do not submit your information for this survey.

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Once you have completed the survey, the site will once again kick you back to the ‘Required Information Checklist’ page, and show you that both your ‘Enrollment Confirmation/Billing Options (Fall 2015)’ and ‘Financial Aid Disbursement Authorization (Fall 2015)’ links have been completed. It will also have them both checked off for you.

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STEP 4: REVIEW AND PRINT

For this step, you can click the link provided at the bottom of the page once you complete the surveys in order to go back to view your adjusted bill.

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This link will bring you to a page that looks like the screenshot below; on this page, click the link that says ‘View Adjusted Bill’.

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This will bring you up to a screen that asks you to select a term. Select the appropriate term that you are putting information in for. (Ex: Fall 2015)

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You will come across a screen that looks like so:

On this screen, you can review your chargesadd Roo Expresssubmit your bill for processing

It is recommended that you print your billing page out for further review and for proof of any charges on your bill.

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The status means that it isn’t going to do anything until has been reviewed.

‘Pending’‘Processed’

Pay attention to the status of your bill!

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The status means that it has been reviewed and completed by a staff member.

On this page, there is a link in the top text that says ‘pay online’. You can also pay for past balances by sending a check to the Student Service Center

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Click here to learn more about paying online

here.

On the ‘View Adjusted Bill’ page, you will see that you are charged for medical insurance. This is a standard, all encompassing program so that all

SUNY Canton students have medical insurance. You can waive this insurance as long as you go through the proper channels and are covered under your

own insurance.

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HOW TO WAIVE THE SUNY CANTON INSURANCE FEE

A LITTLE MORE INFORMATION FOR THE CURIOUS

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INDEXIn order to waive your insurance, you MUST have your own insurance information that is valid as IT WILL BE CONFIRMED.Go to the Billing Menu and click on the bottom link that says ‘Complete Online Health Insurance Waiver’.

On this page, click the small red link at the bottom of the text. This will send you to another website completely, where you will have your insurance information in order to fill it out completely. If you have trouble with this step, you can call (800) 289-1501 (ext. 2384 or 2157) for help.

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On this page that you are linked through to another website. Click the “Switch to Waive” button next to your ‘Record Type’ row, and then fill out the information according to the medical insurance you are covered under. If you have trouble, you can call the SUNY Canton medical insurance company at (800) 289-1501 (ext. 2384 or 2157), or Financial Aid at (315) 386-7616 or (800) 388-7123.

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Once your information is all filled in, it can take up to 48 hours for the waiver to go through, as a third party verifies the insurance information you supplied. After this period, your bill will reflect the insurance waiver.

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WATCH YOUR EMAIL!

Delays happen; no one can predict all reasons your bill may be delayed. For this reason, students should ! A notification will be sent to notify you of issues delaying the process.

An email will also be sent when your bill has been to confirm that you are officially registered.

watch their email

processed

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If you have reached this point, you have completed your billing surveys! Make sure you have any other issues prepared for, and you stay on top of deadlines so you don’t have to pay fees.

Watch your email for updates and any errors/delays/notices that the campus may send to you regarding any issue that may come up.

To reiterate:

YOUR BILL MUST BE SUBMITTED BY THE DUE DATE OR THERE WILL BE A $40 LATE FEE ADDED AND YOUR

COURSES MAY BE DROPPED!

WATCH YOUR EMAIL

PAY ATTENTION TO DEADLINES

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PAYING ONLINE

A LITTLE MORE INFORMATION FOR THE CURIOUS

To go back to the main PowerPoint,

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This screen, once you have clicked the ‘paying online’ link and submitted the appropriate term, is for those students that wish to pay online on a past balance due.

Main PowerPoint

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Take note that processing for online payments may take up to three (3) days from the time you initiate the payment. This means that the payment process is not immediate. If you wish to have a payment made immediately, call the Student Service Center at (315) 386-7616.

Main PowerPoint

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There is a drop-down menu for types of payments. Each one specifies what you are paying on.

Main PowerPoint

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Tuition and Fees: This is to pay for your tuition and any fees incurred.

Residence Hall Damages or Key Charger: This is to pay if you have caused damages to your room in a campus

room or if you lost/need replaced/etc. a key.Describing each payment type

Enrollment(Tuition) and Housing Deposit Combo: This option is selected if you are paying for your tuition and housing

together online.

Enrollment(Tuition) Deposit Only: This is to pay just for your spot in the curriculum you are coming to SUNY

Canton to study.

Housing Deposit Only: This is for you to pay just your housing deposit.

Student Payment Plan: This is to pay if you have a balance into a semester. You would have set

up a payment plan with an advisor or in some other fashion.

Bookstore/Roo Express: This is up to $1200 that you can have on your Roo or towards books.

The campus bookstore is the most common place this money is used.

Library Fines: This is to pay for any fines incurred through the library.

Parking Fines: This is for any parking fines you get on campus through either tickets or

otherwise

Telephone Charges: This is for any charges you may have incurred that need to be paid from

telephone usage.

Payment on Account: This is if you need to make a payment on your account for any reason

Drop/Add Fee $20: This is to pay if you added or dropped a class after the first week of

classes (which is considered add/drop week)

Residence Hall Rental: Contact the Student Service Center at (315)-386-7616 if you feel this

option applies to you. This is not for regular housing.

Late Registration Fee: This is to pay if you didn’t register for classes by the deadline.

Main PowerPoint

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Once you’ve selected the option you wish to pay for online (keeping in mind that it won’t be an immediate payment and may take up to three (3) days to process), the site will pop up a window. You have to accept the agreement at the top of the page in order to submit any payment type.

Main PowerPoint

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Next, scroll down on the pop-up window and check to make sure the auto-filled information is correct.

Main PowerPoint

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Next, make sure you are paying for the correct fee and for the correct amount.

Main PowerPoint

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Next, enter your SUNY Canton email, and your payment method for the payment you are making.

Main PowerPoint

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Each different payment method will come up with box for you to fill out your personal information. After you fill the appropriate information into the spaces provided, click the ‘Submit’ button at the bottom of the pop up window and your payment will be submitted online. Keep in mind that this payment is not immediate; it may take up to three (3) days to process and complete.

Main PowerPoint

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To continue on the main PowerPoint, click (here)

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STEP 5: ACCEPTING AWARDS

Awards are any financial aid help that will help you with your tuition and other bills. When

accepting these, you obtain money to help you pay for either incurrence.

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Go under the ‘Student Menu’ tab in your UCanWeb.

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On the next screen, click ‘Financial Aid’.

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Next, click ‘Award’.Then, click ‘Award for Aid Year, then the 2015-2016 year.

Complete these tabs IN ORDER:

- General Information

- Terms & Conditions

- Accept Award Offer

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On the ‘General Information’ tab, you get an overall simple view of the steps of Financial Aid processing and what happens when you accept your awards.

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On the ‘Terms & Conditions’ tab, there will be an option at the bottom of the page to click to accept the Terms & Conditions of accepting your awards. You have to complete this step to accept any awards.

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On the ‘Accept Award Offer’ tab, you are given the option to accept all awards, accept parts of awards, or decline awards. Depending on your need or preferences, it is up to you on how much of each award you wish to accept.

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***NOTE: The accepting or declination of an award will be reflected under the ‘Status’ column under ‘Award Decision’. The ‘Actual’ status means the actual amount granted.

While still under the ‘Accept Award Offer’ tab, scroll down. You will see a list titled ‘Unsatisfied Disbursement Requirements’. These are any requirements that have not been met by you as of you viewing of your bill. You must finish these in order to be disbursed your awards.

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The blue links that are the title of the Unsatisfied Disbursement Requirements are the links that take you to the page(s) you need to fill

out. These links are provided for your convenience.

FOR HELP ON ANY OF THE STEPS, CALL:

• Billing help

• Financial Aid help

• Payment help

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• Log-in information help

• Passcode/password help

• Username help

• SUNY Canton I.D. # help

ENJOY YOUR STAY AT SUNY CANTON, WHERE GREAT MAJORS LEAD TO GREAT

CAREERS!

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