A POLITE VOICE FOR CALLING CUSTOMERS

Is Choral for you? With Choral, you can speed up the service process by reducing the hesitation common in queuing situations. Customers get clear directions — and a constant reminder that it will soon be their turn. They will also feel more confident hearing the human voice prompt in their language. Your staff will feel more at ease since they can select the voice gender. Simply put, Choral is good for staff and customers alike.

BEING INCLUSIVE

Speed the process and give certainty

Clear direction. Choral gives your customers clear direc-tion, which reduces hesitation that can slow down the serving process.

Call customers with a polite voice in any language. People can get distracted while waiting to be ser-ved. Perhaps they are looking at merchandise or messages, for example. Choral is real voice prompt that allows you to politely call your customers — and speed up the process.

Voice of confidence. Voice prompts offer reassurance since customers can hear that people are being called forward and served. As a result, they tend to move more quickly.

Studio quality. Choral has 16 bit resolution up to 48 kHz sampling and two channels.

Reduces stress, increases professionalism. Using Choral eliminates the stress of having to call out for customers and makes your service more professional, organised and polite.

In the customer’s language. Choral can call your custom-ers in their language — a unique feature particularly impor-tant in situations where multiple languages are used.

Using good quality audio prompts means that people with visual impairments can still be sure of moving to the right place for service.

POLITE AND PROFESSIONAL

Nobody likes to shout for a customers attention and it drains the energy of staff. By using a voice prompt the quality is guaranteed and it’s better for staff and customers. It’s better and polite.

CONFIDENCE MEANS SPEED

When customer hear a quality voice prompt they feel confident and can hear service is being delivered. This simple effect means that psycho-logically people start to move at a faster pace. The flow is quicker.

STAFF GENDER SELECTION

By using the right voice prompt solution it’s possible for the staff to call in the gender of their choice. That makes them comfortable and ensures usage of the system. Quality and consistent service.

TALKING YOUR CUSTOMERS LANGUAGE

By adopting the right voice prompt solution you can call in the language of your customers. Multi-lingual calling means a faster response time from those being called. Your customers will feel included.

A human voice. Choral is a real voice delivered digitally. Simply put, it is human and sounds human — making your service seem friendly and real.

Situation sound. If you need to have a specific sound alert for a particular service, no problem, Choral allows you to use the sound you need or create, for your situation.

HEARING IS BELIEVING

When customers are thinking of getting service but are not yet in the process, they are more likely to join the process if they hear regular voice prompts. They feel that people must be getting served and quickly.

Qmatic reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.

Post serving

5

6 Managing

Pre-arrival

1Arrival

2Queuing and

waiting

3Serving

4

Our Customer Flow Management (CFM) methodology ensures that we apply the right QHow for your situation. This unique process takes the six steps of the customer journey into consideration so that we deliver value at every step.

Six steps to a successful customer flow

QHow is all of our global knowledge broken down into easy to grasp sound bites of value. Check them all out on qmatic.com

World leader in managing customer experience

AddressNeongatan 8SE-431 53 MölndalSweden

Contact usE-mail: info@qmatic.comPhone: +46 31 756 46 00Fax: +46 31 756 46 99

SOFTWARE

DUET VIRTUASOLO VIRTUA

To manage the customer experience

SELF SERVICE KIOSKSTo service customers

ADD-ONSFor complementing the system

SPECIFICComplete solutions for specific needs

SAMFor supporting and maintaining your system

Mk l

Mk ll

TP TOUCH

7” touch screen service kiosk

TP BUTTON

5 button service kiosk

8” touch screen service kiosk5 button service kiosk

INTRO 17

17” touch screen service kiosk

INTRO 8

8” touch screen service kiosk

INTRO 5

5 button service kiosk

SCORE

For smart business intelligence

BEAT

App for remote queuing

DUET VIRTUASOLO VIRTUA17” touch screen service kiosk8” touch screen service kiosk5 button service kiosk

EXPRESSIAFor customer feedback

CINEMATICFor digital signage

CHORAL

For voice prompts

DUET VIRTUASOLO VIRTUA8” touch screen service kiosk5 button service kiosk

NOTESDisplays

CODA

Call terminals

DUET VIRTUASOLO VIRTUA8” touch screen service kiosk5 button service kiosk

SOLO LINEAFor linear queuing

ALLEGRO

For customer counting

5 button service kiosk

SAM

SAM For keeping your installation updated and functional

ORCHESTRA

Centralised, server-based

ENSEMBLE

Local, server-based

SOLO

Local, embedded

Our product portfolio

WITH A QUARTER of the world’s population passing through one of our solutions every year, we have learned quite a lot. In fact, every day we learn from the thousands of our solutions deployed across the world – we call this combined knowledge QHow. We also invented a methodology for delivering the best solution – Customer Flow Management, CFM. We take all of our QHow

and channel it through six steps of CFM to deliver the correct and appropriate solution for your business and environment. Knowing how to manage customer experience in the Public, Health, Finance and Retail sector is our skill.

We have been doing it for over 30 years and lead the world. Let’s do it for you.