div class=trans-pagebutton class=gotoPage data-page=1Page 1button div class=trans-imagea href=https:reader042fdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5page1jpg target=_blank img data-url=documenta-ot-ict-firm-history-externally-driven-client-service-consistency-client-servicehtmlpage=1 data-page=1 class=trans-thumb lazyload alt=Page 1: a fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader042fdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5thumbnails1jpg width=140 height=200 adivdivdiv class=trans-pagebutton class=gotoPage data-page=2Page 2button div class=trans-imagea href=https:reader042fdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5page2jpg target=_blank img data-url=documenta-ot-ict-firm-history-externally-driven-client-service-consistency-client-servicehtmlpage=2 data-page=2 class=trans-thumb lazyload alt=Page 2: a fileDevelopment ot ICT Firm history Externally driven Client service consistency Client service complexity Competition Institutional changes Process Strategy Processes Global Strategy loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mM8Uw8AAh0BTZud3BwAAAAASUVORK5CYII= data-src=https:reader042fdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5thumbnails2jpg width=140 height=200 adivdivdiv class=trans-pagebutton class=gotoPage data-page=3Page 3button div class=trans-imagea href=https:reader042fdocumentsusreader042viewer20220315105cb6499088c9933a1b8b7eafhtml5page3jpg target=_blank img data-url=documenta-ot-ict-firm-history-externally-driven-client-service-consistency-client-servicehtmlpage=3 data-page=3 class=trans-thumb lazyload alt=Page 3: a fileDevelopment...