A NEWSLETTER FOR NATIONAL CHURCH RESIDENCES EMPLOYEES...

A NEWSLETTER FOR NATIONAL CHURCH RESIDENCES EMPLOYEES u FEBRUARY 2016 u VOLUME 5, ISSUE 1

Transformational Preservation: A Strategic FocusBy Mark R. Ricketts, President & CEO

The need for affordable senior housing is growing as 10,000 Baby Boomers turn 65 every day until 2030. Unfortu-nately the HUD

202 program that funded the construc-tion of most of our senior housing has been zeroed out of the federal budget. While we work to make this problem a national issue, we have to preserve the affordable senior housing that’s out there.

One of our strategic focal points is an investment in the transformational preservation of affordable senior housing. You may know that we have been working hard to update much of the HUD 202 housing that we own and manage. But that is not enough to fulfill our mission.

We have decided to partner with socially responsible investors to acquire more communities within our existing footprint of markets that include management and development leadership. This could mean places like Ohio, Michigan, Florida, Texas, Georgia, New Jersey and other areas where we have several properties. The new properties all would need some kind of renovation, which we would fund through tax credits and other avenues.

Near the end of 2015, I signed an agreement with the National Equity Fund (NEF) to create a $50 million Affordable Housing Investment Fund. The first investment using the fund was finalized on December 31, 2015, using $3.68 million to purchase Big Bethel Village in Atlanta.

The fund gives us the ability to act rapidly when we spot opportunities to acquire and preserve affordable housing for seniors. Since the number of seniors living in poverty is rising as the elderly population skyrockets, this partnership will give us a great opportunity to maintain housing that allows seniors to live healthier and more fulfilling lives.

NEF is a leading syndicator of Low Income Housing Tax Credits. It’s played an important role in helping to create and revitalize affordable housing for nearly 30 years. It has invested $11.4 billion in 2,300 LIHTC developments, creating approximately 140,000 affordable homes for low-income families and individuals.

We are very proud of this partnership and plan to spend the $50 million within the next three years. After Big Bethel, we’ll use the fund for Carnegie Tower (formerly Antioch Tower) in Cleveland and Clinton Place in Mt. Clemens, Mich., during the first quarter of 2016. Ultimately, we’d like to preserve, redevelop, reinvest and refinance about $150 million worth of property in our affordable senior housing over the next five years.

It will be tough at times, especially as we manage properties that do not meet our standards of excellence while waiting to obtain the refinancing/renovation funds to fix them. I am confident that this effort will allow us to fulfill our mission and keep more seniors in affordable and safe housing.

our valuesLiving

WHAT’S INSIDE

2 u A Message From Dave Kayuha: Benefit Changes Bring Good Feedback

u HUD Refinance Project to Wrap Up in 2016

3 u Appreciation for Our Hospice Workers

4 u A Message From Danielle Willis: You Spoke & We Listened

5 u Mystery Shopper Program Reveals Star Performers

6 u Stafford Village Merged with Stafford Court

8 u Foundations: Philanthropy Boot Camp Wrap-Up

9 u Construction Update

10 u Champion Intergenerational Center Serves Seniors and Children

11 u Mission Forward: Bristol Village Launches Visual Management Boards

1Living Our Values Newsletter, February 2016

Big Bethel Village

a message fromdave kayuhaBenefit Changes Bring Good Feedback

January 22nd is the day in Columbus when the average high temperature begins to climb. It’s the first step toward spring, and now we begin to see the sunrise coming earlier and the sunset later. It is a happy thought after a hectic

year-end with the benefit changes, adoption of a National Church Residences minimum wage, and the first steps toward a living wage for all staff.

I have had the opportunity to talk to a lot of our site staff and the feedback has been great. Everyone is appreciative of the changes and thankful for no increase in health insurance cost. We are doing everything we can to control those costs going forward.

In fact you will hear about a new program that will be rolled out in March that is really exciting from a wellness perspective. We’re keeping the wraps on it for now, with more to come shortly. By the way, over 1,200 of you enrolled in the new vision plan, including myself, so I expect all of us will be seeing more clearly.

As we move into 2016, we are working to build on our success in 2015. If you have ideas for other benefit changes or policy changes, we are listening. Please feel free to contact me directly at [email protected]. Before long, we can all quote this poem:

Spring

The air is cool, the breeze is light. The clouds in the sky are fluffy and white.

The flowers open to show their bright faces, as the garden snail alongside paces.

The trees unfold their bright green leaves. The spider a silken web she weaves.

The birds sing their notes high and clear. Cheer up! Cheer up! Spring is here!

— Teresa Underwood

HUD Refinance Project To Wrap Up in 2016Fifty-four properties that represent 2,514 National Church Residences owned or managed units have already benefitted from the HUD 202 refinancing project and seven more projects will close before June 2016.

“(This) may have been one of the most forward-thinking, innovative concepts HUD has come up with,” said Steve Bodkin, National Church Residences Senior Vice President and Chief Operating Officer of the Housing Division.

Launched over four years ago, the HUD 202 refinancing project was aimed at furthering National Church Residences’ mission of maintaining affordable senior housing for many years to come through significant rehabilitation projects and saving the organization money in the long run by refinancing outstanding HUD loans.

To date, 37 projects have been completed with a total of $40.2 million in repairs. The repairs have averaged $738,300 per property, or $15,965 per unit.

“We never got over-budget,” Steve said.

He and his team comprised of Alan Mileti, Ed Zatezalo and Dorothy Patsy oversaw the program in every aspect ranging from construction supervision, to closing paperwork to site-specific budgets and repairs.

The initial list of 55 properties that were to be included in the refinance project were located in 15 states and were mostly owned by National Church Residences, though there were some managed sites and a few others where National Church Residences was brought in to help oversee the refinance process.

Even more properties than anticipated were able to benefit from the program, thanks to another innovative concept that HUD approved.

“They allowed additional proceeds from some of the refinanced properties to be moved to other HUD properties,” Steve said. “We were able to move $3.6 million from 11 properties to benefit 11 other properties that didn’t have the funds to complete repairs like replacing roofs, windows, boilers, and settling issues. This forward-thinking approach by HUD was a real blessing.”

The HUD 202 refinance project began in 2012 and will wrap up this year.

“The refinance initiative has been a real benefit for our residents,” Steve said.

“The repairs that have been made make the properties sustainable as affordable housing for another 15 years.”


Ed Zatezalo and Alan Mileti Dorothy Patsy

mailto:[email protected]

Appreciation for Our Hospice WorkersIt’s far too simple of a statement to say that it takes a special kind of person to be a hospice worker.

“It is a service that really touches the patient, as well as everyone around them,” said Sandy Lawhorn, the Director of Clinical Services for National Church Residences’ hospice team at Bristol Village Health Care in Waverly, Ohio.

“It not only looks at a patient and their physical illness, it focuses on a broader spectrum of what is going on in their lives. Their social needs, spiritual needs, medical needs. To work in hospice and stay in hospice takes a special kind of personality.”

Sandy has spent 24 of her 31 years in the nursing profession focused on hospice care — the last five-plus years of which have been spent with National Church Residences.

“I feel like I’m blessed with some of the best staff here,” she said. “It is a stressful job. You get attached to the people, and eventually they pass. It’s difficult.”

However, Sandy said that her hospice co-workers have a strong sense of teamwork and pull together to help each other when things become difficult.

“I’ve heard my staff when one person has a rough week and has a lot going on, I’ve witnessed other members of the staff say, ‘Hey, can I see one of your patients for you this week?’ The staff we have is just wonderful. They are so supportive of each other. They

understand when a person is going through a rough week and they find ways to help each other.”

When National Church Residences began to offer hospice services in southern Ohio, it was primarily residents who received hospice care.

Today, as the services have expanded, that has changed greatly.

“We are expanding more out in the community,” Sandy said. “We are growing beyond our borders more than we initially had. It is exciting to me to see that we’re growing and reaching out instead of being in the smaller areas that we were in when I first started.”

From Bristol Village, located in Pike County, the National Church Residences Southern hospice team now offers hospice care in surrounding counties including Ross, Scioto, Jackson and Vinton — an area that is home to nearly 233,000 Ohioans.

“About six months ago we were in the low 50s (in number of patients),” Sandy said. “Now, for the last couple of months we have had about 75 patients. We’ve grown quite a bit in just the last few months.”

Sandy said that her staff includes five full-time RNs and three contingent RNs (with two more positions to be filled soon), three full-time aides and five contingent aides, two social workers, a volunteer coordinator, a bereavement coordinator, a spiritual coordinator and two office staff.

They serve National Church Residences facilities and have contracts to serve other outlying nursing facilities and also private patients.

“We are available 24/7,” Sandy said. “If they need pain medicine, if they need a visit, we always have an RN available. We will go to their home or their facility and address that need. If they don’t have a family that is able to visit often, we fill that gap. We take them gifts and play games with them. And we have a great group of vigil volunteers that go and sit with patients when they are in the last one-to-two days of their life.”

The National Church Residences hospice staff can also provide help with Medicare issues, provide necessary medical equipment and even offer bereavement services to grieving family members.

“All of those things are covered at no cost to the patient when they’re receiving hospice services,” Sandy said.

Every six months, the hospice staff conducts a life celebration to recognize clients who have passed away.

“It is a wonderful service, very informal, with a sit-down meal,” Sandy said. “We read each person’s name and light a candle for that person. Any family that is there can share whatever they want to share about their loved one and the staff shares some of their memories, too.”

National Church Residences also offers hospice teams in northern and central Ohio.


a message fromdanielle willisVice President of Human Resources

President & CEO Mark Ricketts’

recent podcast about an increased minimum wage and further wage adjustments is another example of how your feedback can make an impact. As a result of your feedback in the satisfaction survey and as a demonstration of our commitment to being an employer of choice, National Church Residences is focused on meeting the needs of our staff by providing a competitive wage, with an aspirational goal of offering a living wage for all staff.

Effective January 1, 2016, National Church Residences increased its minimum wage to $10 per hour. No employee of National Church Residences in any position, any state, any community will make less than $10.00 per hour. Additionally, throughout 2016, any staff member earning less than $14.50 per hour will receive a wage adjustment, based on their current wages, in addition to any merit increase as part of their annual evaluation.

This change reflects our core value of compassion and our commitment to respecting all our employees and the contributions you make to move our mission forward. We recognize that our compensation philosophy must be consistent with our mission of helping those vulnerable in our society and not perpetuating that

vulnerability. We are doing our best to “walk the talk.”

Recognizing our core value of professionalism and

our commitment to being good stewards, we will evaluate this plan each year to determine the potential for further adjustments. Keep moving the mission forward by delivering high quality care in a reliable manner and exceeding our residents’ and clients’ expectations. We will keep driving to increase your level of satisfaction with us.

The great news doesn’t stop there! Just recently National Church Residences was announced as a recipient of the “Employee Voice Award.” The award recognizes employers across the country for success in collecting, analyzing and taking action on employee feedback. In a nutshell, this means you’re talking to us, we’re listening and we’re taking action. But it all starts with you! You sharing your compliments and your concerns. Don’t wait for the annual survey to tell us where we “shine” or where we fall short of your expectations. We are always listening and together we will make this an even better place to work and a better life experience for those we serve.


Mystery Shopper Program Reveals Star PerformersTo help understand what our potential residents’ experience when they go to one of our communities, National Church Residences’ Housing Operations began doing mystery shops. The program began at 30 affordable housing communities in 2013 with the help of Ellis and Associates. It was so helpful that it has expanded to encompass all 330 National Church Residences’ affordable housing communities.

As a part of a mystery shop, the overall customer experience is evaluated. Ellis, our mystery shopping partner,

said this allows a focus on the overall feeling that a customer experiences during the interaction.

Not only is this important because potential residents rely on their perceptions and emotions to making their decision, it also collects information on how well our work reflects our values and promise to provide exceptional customer service that embodies respect, sincerity and transformational excellence.

The highest Customer Experience Score that can be received on this portion of the shop is 5 Stars. This is

an important marker because it shows that the customer felt that the service given by the property manager was above and beyond industry standards.

We would like to congratulate our property management staff who have received an average of 4.5 Stars or above on the Customer Experience Section of their Mystery Shop in 2015. This is a great achievement and deserves celebration. Thank you for being a living example of our core values and mission that our work should serve God and always produce good for others.

Customer Experience Score of 5 Stars

Kimberly Carpenter, Edgewood Village

Bob Dame, Schenectady B’Nai B’rith

Susie Frame, Quarry Ridge

Kimberly Geter, Georgetown Station

Patsi Howell, Eden Cross

Joy Kinsey, Newberry Heights

Shelia Law, Park Place of Harper Woods

Evonne Linear, Pilgrim Port

Hayley Oliver, Renaissance Senior Apartments

Lisa Perdue, Rivermont Presbyterian Homes

Julie Phillians, Kiwanis Village

Estee Porter, Clinton Crossing

Jonas Richardson, Midland Commons

Stefanie Stroupe, Deaconess Tower

Raymond Warren, Wayne Towers

Andy Williams, Crossroads Court and Summit Terrace

Customer Experience Score of 4.5 to 4.9 StarsDebbie Cassel, Avondale Senior ApartmentsLisa Cooper, Restoration Plaza of Barlow

and Putnam Howe VillageKathy Creech, Church Street VillageBrenda Dasal, Jaycee TerraceCindy Dorsett, Courtyard at King’s DominionSusie Frame, Bryn Mawr GlennWanda Hinckley, Canton PlaceJenette Lebron, Highlands ManorEleanor Mayors, Spruce TerraceEmily Milam & Candice Dickerson, Twin Oaks PlazaAnne Mueller, Grace View ManorRocky Nixon, Columbia Court Lisa Perdue, Rivermont Presbyterian HomesDawn Stapleton, Chambers Bridge ApartmentsLilliana Torres, Villa EsperanzaBob Tully, Woodland ValleyRay Warren, Wayne Tower


Stafford Village Merged with Stafford CourtIn December, National Church Residences closed the purchase of a senior community that the organization helped develop back in 1970 and then managed beginning in October 2001.

Stafford Village Retirement Center, a 65-unit senior apartment community located in Worthington, Ohio, was initially developed by National Church Residences founder Rev. John Glenn and for the next 45 years was continuously owned by the Stafford Village Board of Directors.

In September 2015, the Stafford Village Board announced its intentions to sell the facility to National Church Residences to ensure its long-term viability.

“The Stafford Village Board recognized that there were long-term physical challenges that the facility would be facing in the near future,” said Joe Hall, National Church Residences Director of Development.

“It was important for them to find an organization like National Church Residences that is able to properly address these concerns and provide the stability to ensure Stafford Village would remain a viable and safe property for its senior residents for many years to come.”

The transition from a managed site to an owned one was seamless for the Stafford Village residents.

“National Church Residences remained the property’s manager and no site staff changes are anticipated,” Joe said. “We were

committed to making this process a smooth transition.”

Joe added that while no action will be taken in 2016, some future rehabilitation of the community is likely.

“We are exploring various options to address the current condition,” he said. “But in any event, no residents will be permanently relocated.

The only immediate change at Stafford Village is that it has merged with the adjacent Stafford Court, a facility previously owned by National Church Residences.

Now an 88-unit single entity, the merged sites are known only as Stafford Village.


Kimberly Shields was one of hundreds of National Church Residences employees in the crowd at last April’s Puhl/Sanchez Regional Conference listening to the National Church Residences philanthropy team’s “Philanthropy Road Map” presentation.

When it ended, the audience was asked which of them would be interested in learning more about finding ways to raise money in their community.

“I was so excited at the presentation. I threw my hand up,” Kimberly recalls with a laugh. “After I did that I thought, ‘What did I just get myself into?’ But I’m so glad I did it.”

Kimberly, the Service Coordinator at National Church Residences Boardtown Village in Starkville, Mississippi, ended up being one of a select group chosen to participate in the first-ever “Philanthropy Boot Camp” program.

“It lived up to the hype,” Kimberly said.

Launched in the summer of 2015, the Boot Camp pulled together 10 properties from Regional Vice President Todd Puhl’s portfolio to participate in the 12-week program.

“Each week a different topic was covered relating to philanthropy and volunteerism and the participants received specialized training on these topics and more,” said Stacey Kyser, National Church Residences Senior Director of Volunteer Services and Annual Giving. “They were also offered one-on-one coaching to assist them with the specific needs of their

individual property and how to identify and work with the potential funders within their community.”

Stacey, who facilitated the program along with other members of the National Church Residences philanthropy team, said that every other week the 10 properties joined in on a conference call and in weeks between received a personal follow-up call to discuss how that lesson directly related to them and their property.

“What we really emphasized here is that it’s about making relationships and being an advocate for your property in the community,” Stacey said. “For reasons, even beyond philanthropy, it’s important for people to be involved in the community and committed to outreach to find donor and volunteers that can help meet the needs of the residents. Ultimately, though building these relationships you start learning about other opportunities that can lead to finding resources for your property.”

Foundations: Philanthropy Boot Camp Wrap-Up

Jeff Wolf, Senior Vice President of Philanthropy and Communications, presents the Philanthropy Road Map.

Stacey said that the individual approach was very important because rarely do the needs of one property perfectly align with the needs of another.

“Different communities have different make-ups,” she said. “The funding opportunities are different. It really does boil down to knowing your property and what’s available in your specific community.”

Starkville, for example, is a community of less than 24,000 people about two hours northeast of Jackson.

“We are definitely in a small town,” Kimberly said. “When we were in the classes I would hear people talking about the opportunities they had and I knew I’d have to go over 100 miles to find an opportunity like that. But (the instructors) made it so that whether you were in a small town or a big city, there were still ways to get resources.”

Sixty-four National Church Residences properties applied to be part of the first Boot Camp and 10 were chosen.

Stacey said the high number of applicants showed that many properties are interested in learning more about the ways to find resources within their communities.

“The philanthropy team is here to support them with their initiatives and provide them the tools they need to be successful in fundraising,” she said.

At the end of the program all of the participants were invited to complete a grant application and two applicants were funded through grants from the National Church Residences Foundation.

Thanks to the submission put together by Kimberly and property manager Ibia Thomas at Boardtown Village, their property received $1,000 from the National Church Residences Foundation to create a computer room for residents at their property.

“When I started here (three years ago) we had a computer room that was really, really old. We don’t have one right now,” Kimberly said. “This was such a wonderful experience. I gained a lot of skills I’ll be able to use in the future. The grant we got will be for a computer learning lab with three computers and printers and software. With the new lab we’ll be able to do classes for the residents.”

Kimberly added that with the skills she learned in the Philanthropy Boot Camp she is already actively seeking other opportunities.

“My next endeavor will be trying to get some transportation for my residents. Everything here is so spaced out and we need some transportation,” she said. “I’m actually looking forward to another grant and now I feel I have the tools to apply.”

Brooks Manor in Charleston, West Virginia, received the second Foundation grant and received $1,000 to expand socialization opportunities for its residents.

A second Philanthropy Boot Camp is scheduled for this spring. Stacey said those interested can inquire by e-mailing philanthropy@ nationalchurchresidences.org for more information.

construction update Projects Across the Country

National Church Residences has six projects totaling $35 million in construction, with another seven projected to get started before the end of the fiscal year. When the seven additional projects are closed, the Development team’s construction work will increase up to $100 million.

Four affordable housing projects are under way. Parkside Manor in Pittsburgh should be completed in June. The huge renovation of Pecan Villa (above) in Ruston, La., which included demolition of the existing building, is scheduled to be completed in August. Putham Howe Village in Belpre, Ohio, should be finished by October. Construction has just begun at Riverview Retirement Center in Portsmouth, OH.

The two Senior Living construction projects — a major renovation of Water’s Edge of Lake Wales and the construction of a new Assisted Living building at Water’s Edge of Bradenton — are scheduled to be completed in June.

The upcoming projects include the $35 million construction of a new Senior Living community in Westerville. This community will expand our mission by reaching a group of seniors who have been traditionally underserved: the middle class. The community is a 192-apartment mini-continuum of care, with 40 Independent Living brownstones, 80 Independent Living senior apartments, 52 Assisted Living apartments and 20 Memory Care apartments. It is located off Sunbury Road adjacent to Inniswood Metro Gardens and next to Central College Presbyterian Church.





Technically it is the newest location in a network of National Church Residences Center for Senior Health locations in central Ohio.

However, this one is so much more. Officially opened on December 9, 2015, the Champion Intergenerational Enrichment and Education Center is a one-of-a-kind facility.

“Enrichment and education are in the title,” said Dan Fagan, National Church Residences Vice President of Home and Community Services. “Those aren’t just words.”

Champion, located in Columbus’ Near East Side community, offers a place where older adults and young children can teach and learn from each other in a positive environment.

“It really gives us an opportunity to provide intergenerational activities that are planned and purposeful,” Fagan said.

“Older adults get a purpose in life here that I cannot recreate at any other location.”

An idea seven years in the making, Champion is the product of a

collaboration between National Church Residences, the Ohio State University, Columbus Early Learning Centers, the Columbus Metropolitan Housing Authority and Partners Achieving Community Transformation.

“Community partners have come together to form this program,” Fagan said. “This project is important because we are bringing together two vulnerable populations with older adults and children. It’s an opportunity for lifelong learning.”

The Champion building is divided with National Church Residences providing adult day services in one half and Columbus Early Learning Centers providing pre-Kindergarten daycare services on the other.

Throughout the day, however, the two sides meet for activities, games and meals.

“We believe that older adults can benefit from the interactions and also help pass

along their knowledge to the next generation,” Fagan said. “We are always looking for what they can contribute.”

Beginning in Winter 2016, Ohio State University medical students will start attending classes at the Champion Intergenerational Enrichment and Education Center with the purpose of studying the interactions between the seniors and the children.

“This center is so unique because it is embedded in academic programming,” Fagan said.

Champion Intergenerational Center Serves Seniors and Children


National Church Residences’ first community, Bristol Village, has joined the effort to move the Mission Forward by using Visual Management Boards (VMBs) to increase Quality, Reliability, Safety, and Satisfaction. The community is seeing major success, due in large part to the phenomenal team at Bristol Village.

The VMB is a tool that’s not only designed to open communication among all members of a team and generate ideas for quality improvement initiatives, but also allows for monitoring of safety measures to ensure higher quality of care for our residents. Teams meet at the VMB board daily for a 5-7 minute huddle. The initial huddles focus on building teamwork for we recognize our staff are truly at the heart of all we provide. As the huddles continue over time, the team begins to select ideas for improvement, generate solutions, and implement action plans to create change with the ultimate goal of long term sustainment of positive outcomes.

The Bristol Health Care team kicked off the process in November, working with the Education Department in a Shared Leadership Retreat. This three-day session provides a foundation for the VMB with a focus on developing a culture of shared leadership to ensure our organization’s current drive to build

Quality, Reliability, Safety, and Satisfaction continues forward.

Jacci Nickell, Senior VP/COO of Health Care elaborates, “I am so pleased with the work being done to advance our Mission Forward! The progress being made in our quality programs is a result of a strong collaborative effort throughout all levels of the organization. From the front line staff’s use of Visual Management Boards to the board members serving on our corporate quality committee, we are striving to meet the high call of our mission and always produce good for others.”

Following the retreat, prelaunch activities were initiated by Director of Education and Professional Development Heather Mudgett, Education Manager Tamara H. Whetstone, and Education Specialist Paul Girdley. This team also has overseen the launch of the VMB and daily huddles, working with the teams since the Shared Leadership Retreat to attend day and night shift huddles via Facetime. They provide on-going trainings for the VMB coaches, and support the overall training curriculum for the Visual Management System program.

Tamara said it’s truly a blessing to be a part of this project and work with the team at Bristol Village. “The Bristol staff

has completely embraced this tool. They see the positive change it can create and have repeatedly said this tool will allow them to provide better care to their residents and, at the end of the day, this is what we all want,” she added.

Bristol Health Care Director of Nursing Barbara Long said the VMB work has already proven very beneficial. “It makes the staff feel more involved. They feel they are being heard and that what they say is meaningful,” she said.

This Mission Forward work is continuing to expand with a Shared Leadership Retreat scheduled for Feb. 16, 17 and 18 for the teams at Chillicothe, Legacy Village, and Bath Road.

Keith Spalsbury, Vice President of Quality Improvement, couldn’t be more excited about this expansion indicating,

“A core belief in continuous improvement is that the people closest to the work have the best ideas on how to improve. It is great to see our caregivers beginning to have huddles every day that focus on ways to build a caring and trusting environment which will improve the lives of our residents, their families, and all of our team members. Having all of our direct care staff become leaders will truly move our Mission Forward.”

Mission Forward: Bristol Village Launches Visual Management Boards

EDITORIAL STAFFKaren TwinemEditor

Sherri MixterManaging Editor

Lance CranmerWriter

CONTACT US If you have any story ideas or feedback about the newsletter, please contact Karen Twinem by emailing:

[email protected] or by calling 614-273-3514.

We look forward to hearing from you.

our valuesLiving

TELL US YOUR SUCCESS STORIESWe’d love to share stories about your successes at National Church Residences in Living Our Values.

If you have any story ideas or feedback about the newsletter, please contact Karen Twinem by emailing: [email protected] or by calling 614-273-3514.

We look forward to hearing from you.

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