A major shift is happening… · Conversational Knowledge Data-Based Knowledge Process...
Transcript of A major shift is happening… · Conversational Knowledge Data-Based Knowledge Process...
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1780s 1870s 1970s 2017’s
Steam, water,
mechanical
production
equipment
Division of labor,
electricity, mass
production
Blurring the
physical and
the digital divide
Electronics,
IT, automated
production
A major shift is happening…
A 4th industrial revolution
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2017
We were promised flying cars
Instead we got suicidal robots
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Student Satisfaction
Ray FlemingHigher Education Director
Microsoft Australia
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Intelligent Agents for
Service Improvement
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40
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
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Conversational Knowledge
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Conversational Knowledge
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Conversational Knowledge
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Conversational Knowledge
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Department of Human Services
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University of Canberra
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Data-Based Knowledge
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Data-Based Knowledge
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Process Simplification
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Process Simplification
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Process Simplification
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Process Simplification
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53
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
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54
Intelligent Agents
3 scenarios
Conversational
Knowledge
Data-Based
Knowledge
Process
Simplification
Intelligent Agent
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Intelligent Agents for
Service Improvement
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Agility is
everything
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Be a learn-it-all
Not a know-it-all
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