A Look at Various Models of Handling Intake for Senior Legal Hotlines Joan Kleinberg – CLEAR Keith...
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Transcript of A Look at Various Models of Handling Intake for Senior Legal Hotlines Joan Kleinberg – CLEAR Keith...
![Page 1: A Look at Various Models of Handling Intake for Senior Legal Hotlines Joan Kleinberg – CLEAR Keith Morris – Legal Hotline for Michigan Seniors Thursday,](https://reader035.fdocuments.us/reader035/viewer/2022062322/5697c0081a28abf838cc6d8f/html5/thumbnails/1.jpg)
A Look at Various Models of Handling Intake for Senior Legal Hotlines Joan Kleinberg – CLEAR
Keith Morris – Legal Hotline for Michigan Seniors
Thursday, June 3, 2010 3:00 PM - 4:30 PM EDT
From Intake to Advocate
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Welcome! If you joined the conference via
telephone, please enter your audio pin if you haven’t already. (The image on the right is an example - your audio pin will be different.)
If you joined with a microphone and headset or speakers (VoIP), please be sure your device volume settings are properly adjusted.
If your mic & headset is not working, please try unplugging and re-plugging in your device.
We will begin promptly at the top of the hour.
![Page 3: A Look at Various Models of Handling Intake for Senior Legal Hotlines Joan Kleinberg – CLEAR Keith Morris – Legal Hotline for Michigan Seniors Thursday,](https://reader035.fdocuments.us/reader035/viewer/2022062322/5697c0081a28abf838cc6d8f/html5/thumbnails/3.jpg)
Please, let us know your questions and comments during the presentation Maximize/minimize your
screen with the chevron symbol
Telephone participants need to enter their audio pin
Ask a question in the questions log
Raise your hand Will be time dedicated for
questions
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Ensuring we hear youMic & Speakers users should make sure the
microphone volume is turned up. You can always switch to telephone at
anytime in the training.
Ensure that you have not muted yourself
Un-muted Muted
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Today’s presentation
… is being recorded… will be archived on our website,
legalhotlines.org
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CLEAR* Experience – Joan KleinbergFrom One Queue to Two:Reasons from Studying Single Queue System:
Wait times were too longPressure on Advocates Too many ineligible callers connected to
advocatesToo many non –priority callers served by
advocates
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Steps to Implementation of Screener System•Developed List of Priorities•Hired Part Time Screeners (make sure they will stay long term)