A lightening talk done at work on Wikipedia and its quirks
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Wikipedia and its quirks Cathy Ma, Yahoo! Europe http://cathyma.com Twitter: cathyma
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A quick overview of the sociology of Wikipedia, it's open, social, and dynamic infrastructure. Special attention paid to live demos of its lovely quirkiness, such as the presence of arbitration committee, sock puppets, community portal...
Transcript of A lightening talk done at work on Wikipedia and its quirks
Wikipedia and its quirks
Cathy Ma, Yahoo! Europehttp://cathyma.com
Twitter: cathyma
Classic Long tail
Most edited Wikipedians (data: 20 November 2008 http://en.wikipedia.org/wiki/Wikipedia:List_of_Wikipedians_by_number_of_edits/latest)
Taxonomy of Communities
User Support
Traditional Community-based
Model Customer Care Community Moderation
Resolution Many-to-One Many to Many
Interaction Users:Customer Care Users:Users
User:Customer Care
Visibility (resolution) Low High
Communication loop Closed Open
Response Lead Time Long (24hr) Real-time, 24/7
Customer care Cost High Vary
Taxonomy of Communities
Vandal Fighter Wikipedia
Taxonomy of Communities
Trust
“The expectation that arises within a community of regular,
honest, and cooperative behavior, based on commonly shared norms, on the part of other members of that community”
Francis Fukuyama
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Why Social Capital?
Access to resources: • Information: input and output• Human Capital: skills, knowledge, creativity
Ability to Mobilise Resources
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Social Capital
‘It’s not what you know, it’s who you know.’• Network• Cluster of Norms• Sanctions (rewards & punishments)
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Networks on Wikipedia
1. General Surfers2. Contributors
- Causal Contributors- Recurrent Contributors- Sysops (administrators) – 1,565 (en)- Stewards – 36
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Networks - Coleman’s idea on Closure
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A
E
CB
D
A
B
C D
E
Linear Network Open Network
Social Network on Wikipedia
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Anonymous Wikipedians
Less Active Wikipedians
V. ActiveWikipedians
1. Multiple memberships2. Key community nodes3. Facilitates
information flow4. Groups ‘bridgers’
Taxonomy of Communities
Core Policies on Wikipedia
Be Bold
Assume Good Faith
Neutral Point of View
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Sanctions
Rewards - Social Reinforcement Community recognitionsBarnstar/ComplimentsNominations
Punishments Edit Reverts/WarsIP/account banDesysoped
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jtipple@yahoo_inc.com
YAHOO! CONFIDENTIAL
Arbitratoin Committee Snapshot
Data gathered from http://en.wikipedia.org/wiki/Wikipedia:Arbitration_Committee as of 29 Jan 2009)Edited Count generated from Soxred93’s Tool http://tinyurl.com/arvtfk
Current 16 members and their EN Edit Count
Example segmentation of the actual edits done by User:Wizardman
Twitter: cathymahttp://cathyma.com
