E-MAIL ADDRESS: 14552.137

-552.130

DATE PURCHASED: 04/26/14 VIN:

A( LEMON LAW COMPLAINT FORM

ForrnMVD-140 (eq. 09/11 ftge 1 QM

ii xas Department cy" WAN- ,eeincks

OWNER.: Frank L Holobinko

MAILING ADDRESS: 3515 Arista Blvd Apartment.6 9a A

CITY: Texarkana STATE: Texas ZIP: 75503

WORK PHONE: 903-334-3167 HOME PHONE: 717-525-4683 FAX:

CHECK ALL THAT APPLY: EJ NEW USED El DEMO fl PROGRAM E LEASE J CONVERSION

YEAR: 2013

MFG/MAKE: Ford MODEL: F-150

MILEAGE: CURRENT 15500 AT DELI VERY:.' 3Z DATE 24,000 MILES REACHED: N/A

NOT APPLICABLE TO TOWABLE RECREATIONAL VEHICLES

CONVERSION (O: Ford Motor Company

LEASE CO:

SELLING DEALER: McLarty Ford CITY: Texarkana, TX

SERVICING DEALERS 1) McLarty Ford CITY: Texarkana, TX

2)

CITY:

3)

CITY:

DEALER ADDED OPTIONS:

WHAT REMEDY ARE YOU SEEKING?: REPURCHASE/REPLACEMENT .OR El REPAIRS

EXISTING PROBLEMS LOG: You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion.

Description of problem that CONTINUES TO EXIST: Repair Visits

Date In Date Out Mileag list only one problem

2013 F150 Crew Cab continues to make a popping noise in engine brea. It started about S months after I had purchased vehicle and is not normal engine sound. The dealer is now saying this is normal and I do not agree that a popping noise that started after 4 months of ownership is acceptable. I did not pay 30K+ for a truck to have an engine popping sound.

14 tE ,

1st visit 10/02/14 10/04/14 9812

2nd visit 10/10/14 10/17/14 10133

3rd visit 10/21/14 10/26/14 10356

4th visit 01/13/15 01/21/15 14592 41•I

/17 r / ,/

t

0 ft 5 6 1 0 *MA

IL $35

tom, MVO-140 (Rev. 09/1 n Page 2 of 4

CONTINUATION OF EXISTING PROBLEMS LOG: You MUST complete this section on this form or the form will be returned as incomplete. "See Attached" or equivalent is NOT a substitute for completion. You may make copies of this page to address additional concerns.

Description of problem that CONTINUES TO EXIST: Repair Visits

Date In Date Out Mileage list only one problem

I have spoken to McLarty Ford many times outside of the Serviced times that was being performed and they have always treated me with respect and they understand my concern. I believe that this vehicle is not well made and the craftsmanship is not up to ford specifications. Have always driven a Ford and have purchased at least 9 new Ford vehicles throughout my life and have never had any issues until now with this current one,

. —

1st visit

2nd visit

3rd visit

4th visit

— Description of problem that CONTINUES TO EXIST: Repair

Visits Date In Date Out Mileage

list only one problem Am still in contact with Ford dealership and now the HQ customer Service team has started to engage on 19 Feb 2015. Am scheduled to take truck back in again 4 March 2015 to 1 research this issue more.

.

1st visit

2nd visit

3rd visit

4th visit .

Description of problem that CONTINUES TO EXIST: Repair Visits

Date In Date Out Mileage list only one problem

, —

1st visit

2nd visit

3rd visit

4th visit

Description of problem that CONTINUES TO EXIST: Repair Visits

Date In Date Out Mileage list only one problem ,

1st visit

2nd visit

3rd visit

1 4th visit

Form WM-140 (Rev. 09/111 Page 3 44

1:21 YES LI NO The manufacturer, converter or distributor of the vehicle (NOT THE DEALER) was given

written notice of the problem(s), on February 23rd , 201_5 .

IF YOU ANSWERED NO, PLEASE SEND A LETTER TO THE MANUFACTURER, CONVERTER OR DISTRIBUTOR AS SOON AS POSSIBLE (CERTIFIED MAIL/RETURN RECEIPT IS SUGGESTED) AND INCLUDE A COPY OF THE LETTER WlTH THIS COMPLAINT FORM

YES 2) NO The vehicle has been inspected by a factory representative. If you answered yes, please provide the inspection date, location, personnel involved, and outcome. Use a separate sheet if needed.

DATE: 11/20/14 LOCATION: Texarkana, TX

BY WHOM: McLarty Ford Ph: 903 792-7121. Engineer declined to view.

OUTCOME: Was told by McCarty Ford that the Ford Engineer declined to look at this

Problem (Popping sound)...

I UNDERSTAND THAT THE INFORMATION I AM SUBMITTING MAY BE SHARED WITH THE OTHER INTERESTED PARTIES TO MY COMPLAINT IN ORDER TO RESOLVE THIS MATTER.

I HEREBY CERTIFY, UNDER PENALTY OF PERJURY, THAT ALL STATEMENTS IN THIS COMPLAINT ARE TRUE AND CORRECT.

03/02/1S SIGNATURE OF REGISTERED VEHICLE OWNER/LESSEE DATE:

The Texas Department of Motor Vehicles maintains the information collected through this form. With few exceptions, you are entitled on request to be informed about the information that we collect about you. Under Section 552.001 and 552.023 of the Government Code, you also are entitled to receive and review this information. Under Section 559.004 of the Government Code, you are also entitled to have us correct information about you that is incorrect.

Fbern MVO-140 Rev. 09/11) Page 4 of 4

Forms submitted incomplete and/or without the attachments requested below will be returned. This delay could result in your complaint being rejected due to untimely filing.

Return this form with the following attachments: DO NOT SEND ORIGINAL DOCUMENTS. PHOTOCOPIES ONLY.

1. Purchase order or sales contract.

Repair order(s).

3. Extended service contract, if applicable.

4. Lease agreement, if applicable.

5. Other relevant information.

6. IF YOU ARE SEEKING REPURCHASE OR REPLACEMENT OF YOUR VEHICLE, you must send this form

and the requested attachments with your check or money order payable to the Texas Department of Motor

Vehiclej. or a completed credit card payment form for the amount of $35.00 (NO CASH) to the following

address:

Texas Department of Motor Vehicles Post Office Box 13044

Austin, Texas 78711-3044

7. IF YOU ARE SEEKING REPAIRS ONLY, you must send this form and the requested attachments to the

following address:

Texas Department of Motor Vehicles Post Office Box 2063

Austin, Texas 78768-2063

Memorandum

To: Ford Motor Company

CC: Texas Department of Motor Vehicles

From: Frank L Holobinko

Date: 2/4/2015

Re: F150 Ford Lemon. Law Requirement

To Whom it may concern,

I am writing this email concerning a new Ford Vehicle / purchased at McLarty Ford in Texarkana, TX on 26 April 2014. The vehicle that! purchased is a 2013 Ford F150 VIN: 552.130 color black and was brand new. This truck began making a popping sound

from the engine area arounfd the 7500 mile mark and was auditable every once in a while once the truck was driven and warmed up. It continued to happen more and more often and at the 9l2 mile reading I took the vehicle in to the Mclarty Ford Dealership to be worked on and fixed only to be told there was no problem.

I called dealership a few days later and stated that it was still making the noise, so one night after work I drove into the dealership after work and sat there with vehicle running making the popping noise. The mechanics and then the service manager heard the noise and cold not figure it our but stated it maybe a converter. They said they would keep vehicle and the Ford Engineer would be in the area to take a look at the vehicle. They had the vehicle 13-17 Oct 2014 and ended up replacing a turbocharger and said it was fixed. T ask what the Technical Representative said and they stated that the engineer did not elect to look at this issue.

A week later I called and stated it did not fix the problem, so 1 took the vehicle back in and believe they replaced converter on the 26 November 2014 and again the Dealer service department stated the vehicle was fixed.

In early January the noise continued and I called and set up another appointment and the vehicle was turned over again to service department 13 January 2015 and was kept until 21 January 2015. Again the dealer states they fixed the problem by replacing right side cat converter assembly. I drove the truck from the dealer and when I got home the truck was again making the popping noise from the engine compartment.

I later called the dealer and a person at the dealership stated that the popping noise was now recognized as normal with this make and engine model (EcoBoost) I stated to the person how that can be since it was not making the noise from the very beginning and if I would of known that this was normal I would not have bought this vehicle. Just because something is becoming relevant in a piece of equipment does not make it normal, back when I was a little younger we called it "Broken" and we fixed the equipment.

1

Frank L Holobinko

February 4, 2015

I am writing to give you one more chance before I submit to the Texas Department of Motor Vehicles and malcc claim against Ford Motor Company applying the Lemon Law within my right due to Ford's defective vehicle.

My contact information is as follows:

Email: 552.137

Cell Phone: 717-525-4683

Mailing address: Frank L Holobinko 3515 Arista Blvd Apt 726 Texarkana, TX 75503

2

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