A Journey towards Offshore Agility
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Transcript of A Journey towards Offshore Agility
A JOURNEY TOWARDS OFFSHORE AGILITYAgile Coffee Talk, Chennai
Rams Parameswaran
Dec 19, 2015
VP / Group Manager, iNautix
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About me•Part of iNautix (a Bank of New York Mellon company), heading a few technology groups
•20 years doing software development, technology management and solutions delivery for clients
•Presently leading the Agile transformation @ iNautix
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Personal Disclaimer: There is more than one way to skin a cat
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http://dilbert.com/strip/2003-09-25
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We didn’t set out to solve any of these… we embraced their existence
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Organizational Complexity – Our context
Extension to onshore
Technical expertise
Functional silos
Change enhancements
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A year ago…
Receive orders and execute mode
Lack of visibility into who does what
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A year ago…
Daily handover status calls
Expectation mismatch
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No Surprises Here
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Why change was needed?
• Process overhead even for minor development• Detailed planning and coordination for releases• Communication challenges• Key person dependencies• Too many handoffs – talking through emails• Schedule overruns leading to burnout and accumulation of
technical debt• Unhappy stakeholders
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What outcomes were we looking for?
Quicker releases of valuable work items
Conformance to process, but make work known to everyone
Engaged workforce @ iNautix and develop knowledge base
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Value Team Excellence Over Individual Brilliance
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How did we change?
SME or Developer
Collaboration at an application or
project level
QA TesterBusiness Analyst
Project Manager
App Owner Business Analyst
Technical Lead
DeveloperWork boards,
team productivity and delivery
reporting
A real team
Onshore iNautix
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Kanban
Visualize the workflow
Improve by Collaboration
Manage Flow of Work
Limit Work in Progress
Make Process Policies Explicit
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Levers for change
Tenets of Agility
Tool to make work visible
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Levers for change
Collaboration
Prioritization
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Levers for change
Reporting & Metrics (CFDs, Cycle Time, Rework reasons etc.)
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Early Days …
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A few months later …
Single source of truth – blockers easily detected
Teams started to embrace WIP limits and pull
Next priority work items queued up in the board
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Fast forward to today …
Empowered teams
Work boards providing visibility
Better time to market
Improved knowledge with teams
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BenefitsOver Scrum
Minimal Disruption
Existing roles maintained
Improved visibility of work flow
Focus on reducing WIP
Better onshore / iNautix collaboration
Easy adaptability to new ways of working
Stakeholders see value early
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Model successfully rolled out to 15 teams
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What have we learnt?
Works very well for maintenance and enhancement projects
Scrum probably more suited for new product or application development
Technical discipline a must for increased agility
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Where are we headed?
Enterprise wide Agile transformation
Lean thinking and Agile concepts to be applied at a larger scale
Pilot initiatives to assess results and tweak approach
No one-size fits all approach; Adopt suitable Agile methods to get real agility
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• This presentation was prepared or accomplished by Rams Parameswaran in his personal capacity. Although due care has been taken while preparing this presentation, the author cannot be held responsible for any error or misrepresentation of information. Any opinions expressed in this article are the author's own. BNY Mellon does not endorse or approve, and assumes no responsibility for, the content, accuracy or completeness of the information presented. Data for this presentation has been drawn from various sources and is gratefully acknowledged.
• BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation and may be used as a generic term to reference the corporation as a whole and/or its various subsidiaries generally. This presentation and any products and services may be issued or provided under various brand names in various countries by duly authorized and regulated subsidiaries, affiliates, and joint ventures of BNY Mellon, where authorized and regulated as required within each jurisdiction. Not all products and services are offered in all countries.