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A Glance at Human Performance

(HU) in Nuclear Power

Brian Baskette

Principal Program Manager, Human Performance

INPO

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The HU Journey in Nuclear Power

• Where we’ve been

• Where we are now

• Where we’re headed

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Brief History of HU: 1985-20101985-2000

•HPES

• CRTD & Prof Dev. Seminars

• Self-checking and event reports

• Excellence in Human Perf.

•HU Fundamentals Course

• Focus on assistance, observations, and coaching

2000-2010

•HU Conferences (2001-2014)

•Nuclear Safety Culture

•HU Reference and Tools docs.

•New HU Lead Seminar

•HU Event Site Clock Reset metric

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Transition to a more mature HU

• SOER 10-2, Engaged, Thinking Workforce (2010)

• Shift focus from mechanical HU tool use to engaged, thinking, focused workforce

• Increase collaboration between INPO and industry HU community (2013)

• Cumulative Impact Initiatives and Nuclear Promise

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HU Event Rate

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HU Directional Changes

• Error-reduction tools are important but shouldn’t be the main HU focus

• Incorporate HU into core business

• Apply a graded approach focusing on risk and proficiency

• Effective & efficient processes that don’t overburden workers

• Procedures written to a targeted worker experience level

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INPO 15-008, Achieving High Levels of Human Reliability

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Key Points & Differences • Ingrain HU behaviors & use HU tools

selectively

• Workers don’t need to outwardly display HU behaviors in an overt, detracting manner

• Team interactions are important

• Supervisors identify and mitigate obstacles to proficient performance

• Supervisors spend more time in field & less time with admin burdens

• Worker focus is important

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Proficiency Overview

Obstacles &Challenges

Interventions /Mitigation

Building Blocks

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Going forward…

• The principles and foundational aspects of HU will remain intact

• The industry HU working group will lead the 5-year HU strategy with support from INPO

• HU will continue to become “the way of doing business” instead of a separate entity

• Line management will take on greater responsibility for HU focus

• Department event reporting and tracking

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HU Working Group Strategy for the Next 5 years

1. Promote the Value of HU as a key strategy for the core business

2. Strengthen organizational engagement to innovate HU

3. Improve standards, processes, best practices, and tools

4. Develop standards for subject matter expertise in HU

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Recent INPO Documents for HU• INPO 15-008, Achieving High Levels of

Human Reliability

• INPO 15-005, Leadership & Team Effectiveness Attributes (plus Addendum 1)

• INPO 15-011, Principles for Excellence in Integrated Risk Management

• https://web.inpo.org/Pages/Library.aspx

Older INPO HU documents: INPO 05-002, INPO 06-002, INPO 06-003, INPO 07-006,

INPO 08-004, INPO 14-004