A framework of frameworks

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Session 806: A framework of frameworks

Mark Smalley

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A framework of frameworks

Can you see the framework forest for the trees? Do you know how frameworks overlap and differ from each other?

Are you looking for a frame of reference that helps you determine the value of frameworks for your organization?

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Thank you for attending this session

Please don’t forget to complete an evaluation form!

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Takeaways and goal

‘Tools’ to position frameworks

Understanding of some specific frameworks

Improve how you

assess and adopt parts of multiple frameworks that address your specific issues, and

adapt the guidance into a way of working that suits your specific situation

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Session roadmap

• Making frameworks work & need for ‘meta-guidance’

• Evolution of ITSM & differing needs in each phase

• Six dimensions to compare frameworks

• Framework of Frameworks

• Specific frameworks

• Actually achieving results

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The IT ParadigmologistH

app

ine

ss (

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Para

dig

mo

log

ist

[email protected]

www.linkedin.com/in/marksmalley

@marksmalley

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Labeling of axes is crucial @Pascallisch

Power of perspective

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Religion

Politics

Money

OSI model

Physical

Data link

Network

Transport

Session

Presentation

Application

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14 Frameworks at Fusion 15

• TOGAF

• SFIA

• CONIG

• COBIT & ITIL

• Agile and ITIL

• SCM

• BiSL free e-book http://bit.ly/1Qs7jrI

• Agile • COBIT• CISSP Common BOK• DevOps• ITAM• ITIL• ISO/IEC xxx• Lean• SDLC• Six Sigma

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“We’ve implemented <framework>”

Thinking the talk– Bought a publication; read it; understood it?– Followed a training; achieved certification

Talking the talk– Use new terminology to describe our old way of working

Walking the talk– Changed (part of) our formal way of working,

using (part of) the framework– People actually work differently

Getting somewhere– Achieving better results

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We need ‘meta-guidance’

“There is already good guidance available; we need guidance how to apply the guidance”

Audience comment, panel discussion, itSMF Norway, March 2015

http://allthingsitsm.com/be-part-of-the-same-dream/

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• Standards & Frameworks Formal Way of Working Actual Way of Working

• Adopt parts of multiple bodies of knowledge that address your specific issues

• Adapt the guidance into a way of working that suits your systems and your organisation

Changing how people actually work

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IT management progressionYouTube AllThingsITSM Chat with Charles Betz

Emergence and formalization are a function of scale

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1. Get this

mess back

under control

3. Improve our

relationships with

our business partners

Valu

e

4. Help business partners

improve their demand

and use capabilities

2. Improve

our speed

of delivery

Business

Information

Management

Business

Relationship

Management

Agile,

DevOps

Tools,

Processes

Time

5. … …Evolution of ITSM

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Business

Information

Management

Business

Relationship

Management

Search for

‘webinar zhuk smalley’

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Six dimensions that help you understand and compare frameworks

• Object

• Object lifecycle phase

• Activity

• Activity resource

• Prescriptiveness

• Codification

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Object dimension

• Business processes

• Information

• IT servicesDimensions

• Object


• Activity



• Codification

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Object lifecycle phase dimension

• Plan

• Build

• Run

• Use Dimensions

• Object


• Activity



• Codification

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Business Information IT Services

Plan

Build

Run

Use

SFIABiSL

ITILIT4IT

ISO 20000SCM

TOGAF COBIT CONIG

ISO 38500

Agile

DevOps

Framework of frameworksDemand

Use Supply

Ob

ject

life

cycl

e p

has

e

Object

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Use

r O

rg

Demand

SupplyUse

InfoSyst

IT Org

ITSM

BIM

AM

ISO 20000

ITIL®

IT4ITTM

ISO 38500 COBIT® CONIG

TOGAF®

BRMBOK®

BiSL®

ASL®2 ISO 16350 SDLC

Demand, Supply and Use of IT

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Activity dimension

• Governance

• Management

• ExecutionDimensions

• Object


• Activity



• Codification

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Framework of frameworks

Business Information IT Services

Governance

Management

Execution

COBITCONIG

Mostothers

ISO 38500

Someothers

Act

ivit

y

Object

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Activity resource dimension

• Practices

• Skills

• Culture

• IT-practice informationDimensions

• Object


• Activity



• Codification

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Run IT4IT

Run IT

Service

Russian dolls

Inboundlogistics

Operations Outbound logistics

Marketing & sales

Information & technology for business

Plan IT Build IT Deliver IT

Information & technology for IT

Plan IT4IT Build IT4IT Deliver IT4IT

Information & technology for IT4IT

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Activity resource dimension

Practice Skills Culture IT-practice information

Most frameworks X

Agile X X

DevOps X X

IT4IT x X

Lean X X

SFIA x X

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IT4ITTM Reference Architecture and IT Operating Model

For managing “the business of IT”

IT Value Chain describes the IT Service Lifecycle in 4 IT Value Streams

Strategy to Portfolio

• Plan

• Demand

• Policy

• Select

Requirement to Deploy

• Build

• Develop

• Test

• Release

Request to Fulfill

• Deliver

• Publish

• Subscribe

• Fulfill

Detect to Correct

• Run

• Monitor

• Diagnose

• Change

www.it4it.com

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Other dimensions

• Descriptive or prescriptive

• Narrative or codified

Dimensions

• Object


• Activity



• Codification

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Descriptive vs Prescriptive &Narrative vs Codified

Descriptive Prescriptive Narrative Codified

ISO 20000 X X

IT4ITTM X X

ITIL® X X

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How COBIT® 5 & BiSL® address governance and management of information

Webinar & summary on www.apmg-international.com

Search for ‘APMG Haes Smalley’

Prof Steven de Haes

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• COBIT 5 offers comprehensive and rigorous guidance for governing and managing information by using 7 enablers

• COBIT Enabling Information refers to BiSL for more detailed guidance

• BiSL focuses on the processes involved in demand and use of information and related technology

• COBIT and BiSL can be used to create an effective way of working for individual organizations

How COBIT® 5 & BiSL® address governance and management of information

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Using COBIT® 5 to manage frameworksand achieve business value Mark

ThomasAPMG Paper ‘Solving Framework Fatigue’

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Business

• Right investment choices

• Effective acquisition from / delegation to IT

• Information systems used well by users

• Information systems protected from abuse

• Demonstrable

IT

• Good

• Fast

• Cheap

• Demonstrable

“Achieving better results”

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So, …

• Given your issues, which parts of which frameworks and standards should you adopt?

• Given your systems and organizational culture, how should you adapt them, so that people actually follow your formal way of working?

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Q&ATakeaways and goal

‘Tools’ to position frameworks

Understanding of some specific frameworks

Improve how you

assess and adopt parts of multiple frameworks that address your specific issues, and

adapt the guidance into a way of working that suits your specific situation

36

Q&ASummary

• Making frameworks work & need for ‘meta-guidance’

• Evolution of ITSM & differing needs in each phase

• Six dimensions to compare frameworks

• Framework of Frameworks

• Specific frameworks

• Actually achieving results

Resource: free summaries – look for ‘xxx in 3 min’ at www.vanharen.net/blog

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Thank you for attending this session

Please don’t forget to complete an evaluation form!

Benefits, costs and risks

Profit

Revenue

Cost

Different

business

Better IT

functionality

Quicker

delivery of IT

Fewer/shorter

IT outages

Cheaper/fewer

IT resources

More

efficient IT

Lower

OPEX

More

sales

Higher

prices

Lower

CAPEX

Better

products

Better

relationships

More

efficient

Cheaper/fewer

resources

More

innovative

Your IT

initiative

More predictable

performance

Lower

business riskSmaller

deviationsRisk

39@marksmalley

Perceived

survivor support

Perceived

justice

Perceived

safety

OTHER RESOURCES

human, financial, social capital etc.

INFORMATION SYSTEMSSOCIETAL

BENEFITS

SERVICE

OUTCOMES

Research

Training

Classified

information

Open source

information

SERVICE

FUNCTIONS

Build

Plan

Use

IS functions

Business & IT

Run

More effective

judicial

proceedings

Higher %

solved cases

Better victim

rehabilitation

Bett

er

co

mm

un

ica

tio

nBetter IS

functionality

Fewer/shorter

IS outages

More

secure IS

IS outcomes

From techno-babbleto societal benefits

A framework of frameworks

Technology

Transcript of A framework of frameworks