A Digital World Reaching Teens At Risk CHI’s International Consultation – London, 2014.
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Transcript of A Digital World Reaching Teens At Risk CHI’s International Consultation – London, 2014.
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A Digital World Reaching Teens At Risk
CHI’s International Consultation – London, 2014
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ERAN: Brief Overview
• Free offering emotional support via the telephone and the internet, 24 hours a day.
• Support is provided by a cadre of 1,100 carefully selected volunteers, who underwent intensive training in the provision of initial responses to emotional distress*
• Established in 1971. Internet service since 2002.
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ERAN: Brief Overview
• Volunteers work out of 12 centers around the country, under the guidance and supervision of mental health professionals
• Approximately 165,000 calls are answered on an annual basis.
(Tel & Web)
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Online service for Children and Youth
Using the Internet to seek emotional assistance has greatly expanded in the last two decades with a variety of online applications, even more so with the use of Smart Phones:oPersonal chats o ForumsoE-mail oWebsites providing information
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Necessary conditions for effective online emotional support
o Anonymity during the interaction gives applicants a sense of emotional protection
o Written communication promotes the presence of personal exposure
o Anonymity of the volunteers enables the youth to conceive his/her own mental image of the counselor
o Highly accessible, breaks barriers of distance and time – crucial times of crisis, when the need for help is immediate.
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o Extreme lonelinesso Peer and community alienationo Relationship disappointmento Parental conflicto Low self esteemo Suicidal thoughts
Types of Emotional Distress
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Calls to ERAN from Adolescents
A 15 yr old homosexual boy is unable to talk to the people close to him.
A 16 yr old boy, whose friend was killed in a terror attack, is unable to come to terms with his loss.
A 15 yr old girl, traumatized by air-raid sirens which go off when she is home alone, is unable to fall asleep and suffers from nightmares .
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Calls to ERAN from Adolescents
A 14 yr old girl made friends with a boy via the internet and does not know whether to meet him. She is worried about her parents’ reaction.
A Junior High School pupil has no friends and feels lonely and isolated.
A 12th grade pupil from a religious family is struggling with issues of faith and belief in God.
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Calls to ERAN from Adolescents
An 8th grader moved with his family after the Fire Disaster on the Carmel. (2011)He is lonely and misses his friends.
A 17 yr old girl, living with a violent brother, and a mother who defends and protects him, finds it hard to concentrate at school.
A young girl from a family of 10 children faces a difficult dilemma: how to explain to her father that she is a lesbian while he constantly urges her to get married.
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Strategy of Emotional Assistance
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Empathy: Reflecting the emotional situation of the caller
Caller: “I just cannot see a reason to continue. I am suffering and it’s worse than physical pain.”
Volunteer: “I can hear your pain, how difficult it is for you to continue and your need to make a decision.”
Caller: “I don’t think that you understand the pain I am going through.”
Volunteer: “I don’t presume to understand your pain. Your pain is very real.”
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Using Metaphors
Caller
“I cry all day and each day I feel worse. I have thought about suicide so many times………”
Volunteer“You do not need to carry this burden all by yourself”“Your pain is pouring out of you and screaming from each word….each letter”.
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Identification
Caller:“It’s so hard to get up in the morning when all I can see is darkness and the tears are pouring down my face…..and to know that there is nowhere to run and there is no strength…..alone, lonely, from the inside…..”
Volunteer: “I understand what you are saying. I hear how alone and lonely you feel. I hear that you feel you have no strength but it takes much strength to seek help and share your feelings like you are doing now. ”
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Cognitive Change
V: “From reading your chat I get a different picture: you served a full military service, something that many people are not successful at, you are working hard for nearly a year and making a success at your job… you left your previous job and found another more suitable job, you have an amazing ability to express yourself in writing and you sound like a very interesting guy…..and highly intelligent…”
C: “Listen, I told you already that I am a failure….it’s is my fate and I have made peace with it but I don’t want to suffer anymore.”
C: “amazing ability to express myself???????? Me??????? LOL very funny. “
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Thank You
Maybe the human existence is just a struggle for a sympathetic
ear. - Vagdalin Patan
CHI’s International Consultation – London, 2014