Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

A new Job profile: E-Facilitator for eInclusion

Functional Hybrids between ICT Teaching and Community Managementresults from 4 EU LLP funded development projects

Natacha Moquet & Dr. Bastian Pelka

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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A digital parallel world is raising

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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It offers new possibilities … and threats

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

The thing is…how to get there?

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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Access barriers (Wilson 2005):

possible interventions

telecentreactivitiesProvide computers and internet access

Computer use for free

Provide training for teachers and trainers, foster development and recognition of new professional profiles

?

Support local content production

Support local content production

Provide computers and public internet access

Active lobbying, issuing studies

Interventions for eInclusion

Sources: Rößner, Michael (2010): Partizipation, Exklusion und Inklusion von jugendlichen Mediennutzern im Internet: Zur lebensweltlichen Relevanz der barrierearmen Zugänglichkeit. Eine empirische Studie. Tübingen.: http://tobias-lib.uni-tuebingen.de/volltexte/2011/5582/pdf/DissRoessner.pdf P. 45, 47

Wilson, Ernest: The Information Revolution and Developing Countries. The MIT Press, Cambridge, Massachusetts, 2005: 306.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

eInclusion for vulnerable people needs spaces and people

Spaces: trusted, safe, close, free and public -> Telecentre People: trusted, competent -> eFacilitators

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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Project strand, LLP

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Telecentrelearning Content

Job skillsICT Skills

Source: „KC4all“, Grundtvig

Job profile: eFacilitator

Job skillsICT Skills

Source: „vet4e-I“, LdV

Community management

ElderlyYouthICT skillsrecognition

Source: „eScouts“, LdV

Professio-nalisation

HRKnowlegde Managementrecognition

Source: „…“

2009……………..2010…………….2011……………2012………………..2013…………..2014….. Transfer

Sustainability

Transfer to other countries

Sources: „Trans eFacilitator“, LdV„Raise4eI“ LdV

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

What are an eFacilitator‘s competences?

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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Key challenge: professionalisation of intermediaries

Level 1: On demand assistance

Passive role; the telecentre only reacts to user’s demand of help.

Level 2: Level 1 + Training

Provider of digital literacy training, the telecentre can also look for/attract the users and give a social orientation to his/her intervention.

Level 3: Level 2+ User empowerment

Provider of social inclusion services, the telecentre promotes the digital autonomy of the users and their achievement of personal goals taking advantage of the many resources available at the Information Society

Level 4: Level 3 + Active participation in community

Provider of community service-learning, the telecentre promotes the critical use of ICT and the engagement of the users with their local communities/social belonging groups through their active participation of community/social projects.

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

Windows

Dreamweaver

Gimp

GNU/Linux Ubuntu

Digital Photography

Digital Video

OpenOffice

Organising Digital literacy workshops

Volunteering in online centres

Managing projects and funds

Exchanging good practices with other countries

Online procedures for bureaucratic issues

Starting up an online centre

Resources to support facilitation task

Working in a network

Facilitating job seeking

Web 2.0 Blogs

Foreign languages

Gender issuesDL for childrenDL for people living

in rural areas

DL for migrants

DL for older people

DL for people with disability DL for young people

Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

The eFacilitator profile

The profile is closer to social work than ICT teaching Relevance of easy, low level ICT (Internet, social media,

chat) High demand for target group knowledge, motivation High demand for job skills knowledge Innovation: Combination of ICT + Job skills + community

building Taking advantage of PIC/library/etc. infrastructure

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Natacha Moquet | Dr. Bastian Pelka | Malta| 24th Oct 2013 | Telecentre Europe summit 2013

This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.

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Outlook

Challenge: Recognition of profiles Ongoing in six European countries Vocational or higher education pathway?

Challenge: labour market studies Challenge: provide sustainability and quality,

approach: further professionalization by knowledge management (“Academy”)