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    Building Research & Information

    ISSN: 0961-3218 (Print) 1466-4321 (Online) Journal homepage: http://www.tandfonline.com/loi/rbri20

    A conceptual alternative to current tenderingpractice

    Gary D. Holt , Paul O. Olomolaiye & Frank C. Harris

    To cite this article:Gary D. Holt , Paul O. Olomolaiye & Frank C. Harris (1993) A conceptual

    alternative to current tendering practice, Building Research & Information, 21:3, 167-172, DOI:10.1080/09613219308727284

    To link to this article: http://dx.doi.org/10.1080/09613219308727284

    Published online: 08 May 2007.

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    BUILDING RESEARCH

    ND

    INFORMATION

    VOLUME 21 NUMBER 3 1993

    A conceptual alternative to current

    tendering practice

    MAJORITY

    OF UK

    CONSTRU CTION PROJECTS ASSIGNED

    BY

    W AYOFSELECTIVE COM PETITION NALTERNATIVE

    QUANTITATIVE SELECTION TECHNIQUEH SBEEN

    DEVELOPED BY THEAUTHORS WHICH COULD EQUALLY

    APPLY ELSEWHERE

    Gary

    D.

    Holt, Pa ul

    O.

    O lomolaiye

    and

    Frank

    C.

    Harris

    School

    of

    Construction Engineering

    Technology, University

    of

    Wolverhampton,

    Wulfruna Street, Wolverhampton, West Midlands WV1

    1SB, UK

    The research

    to

    date

    has

    borne

    a

    fundamental decision

    aid

    model

    to

    assist

    the

    construction owner

    in

    choosing

    a

    contractor.

    The

    model

    is

    currently being stabilized

    and validated. comprehensive surveyhasbe en carriedout toverifythevariables

    and their weighting indices. Liaison with construction owners suggests that sucha

    selection process developed intoanexpert system w ouldbewelcomedby the UK

    construction industry.

    Les auteurs parlentdestravaux ayant conduit laralisationd'unmodle fondamental d'aide

    la dcision destin

    simplifier

    la

    tche

    du

    propritaite d'immeuble dans

    la

    slection d'une

    entreprise.Cemodleestactuellementencoursdestabilisationet devalidation.Une

    importante tude

    a

    permis

    d'en

    vrifier

    les

    variables

    et

    leurs fonctions

    de

    pondration.

    Les

    contacts pris aveclesprop ritaries d'immeubles font apparatre l'intrt, pour l'industriedu

    btiment britannique,

    que

    susciterait l'intgration

    d'un

    procd

    de

    slection

    de ce

    type dans

    un systme expert.

    Keywords:

    contractor selection technique, evaluation, expert system

    Introduction

    The majorityofUK construction projectsareassignedby

    way

    of

    sele ctiv e com petition. Differing forms

    of

    tender ing

    procedure abound.

    The

    subjective appr oach es

    in

    these

    different methodsdo notnecessarily s ervethebest inter-

    ests of theconstruction ow ner. Ind eed, most often they

    merely identify thelowestbid. Aquantitative selection

    technique isbeing d eveloped by the authors. Although

    aimed essentially

    at

    UK construc tion,

    the

    framework

    pre-

    sented could equally apply elsewhere.

    Background

    Tendering practices have been employed within the

    construction industry

    for

    hundreds

    of

    ye ars [1]. By

    the end

    of

    the 18th

    century

    the

    architect 's role beca me moulded

    into moreorlessitspres ent format which timehe was

    seen asboththedesigner ofbuildingsand the 'leader '

    of the pro ject coalition. The communication betw een

    architectandbu ilde r abou t this time playe daleading role

    0961-3218 1993E. F. N.Spon

    in

    the

    evolution

    of

    tendering practice. During

    the

    early

    19th c entur ytheBillofQuantitieswasintroduced, provid -

    in gacommon basisfortender ingbydifferent con tracto rs

    [2,3].

    The initiator of change was the Simon Committeein

    1944

    [4] who

    we re qu ite damning towards

    the

    hitherto

    open tendering process, citing that indiscriminate

    methods which allowed goodand badbuildersto com-

    peteon'equal term s' tem pted ridiculouslylowbi ds from

    unscrupulous operators. Close on its heels came the

    Banwell Report of 1964[5] and the BEDC report of

    1967 [6]. Both co nfirmed othe r failings

    of the

    system,

    in

    particular

    the

    unnecessary bu rden

    of

    wasted resou rces

    foisted upontheindustry wh erethenumberoftende re r s

    taking part is notlimited. Thelatter also establish edto

    what extent Simon and Banwell had encouraged the

    industry

    to

    move away from open te nderin g m ethods.

    Their findings were favourable: selective, negotiated

    and

    ser ia l tenders were gradual ly be ing adopted.

    Nowadays the majority of construction contracts

    are awarded via one form or another of the selective

    tendering method.

    The

    various sectors

    of the

    industry

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    168

    HOLT, OLOMOLAIYE AND HARRIS

    are guided by their 'own' Codes ofProcedure on the

    subject,

    e.g. the

    NJCC Codes

    for

    building [7,8],

    the

    ICE Standing Joint Committee Guide for civil engin-

    e e r i n g ^ ] ,

    and the Federation Internationale Des Inge-

    nieurs Counseils Procedures

    for the

    international

    scene[10].

    Weaknesses in current practice

    As a norm, buildings are purc hased before they are

    manufactured. Predominantly,thesubsequent successor

    failure

    of the

    construction pr ocess determin es

    the

    level

    of

    satisfaction attained from the overall exercise by the

    client[11].

    In striving to achieve a successful outcome thereare

    many variablesto be considered, for example procure-

    ment route, level of capital investment andallocationof

    responsibility. However, one variable thatcanhavethe

    most obvious effect and yet m or e often than not relies

    upon outmoded procedureisthatofselectingthecontrac-

    to rto beentrusted withthe job.That traditional ten der ing

    methods are unable topredic t a successful projectout-

    comeisevidencedby thenumberof construction owners

    now utilizing alternative metho ds

    of

    procurem ent, such

    as

    Construction Management, Management Contracting,and

    Design-Build [12]. Generally, clients believ e that these

    modern procurement forms allocate more

    of the

    risk

    (associated with project failure)to the contractor. Finan-

    cial riskto theclient, stemm ing from choosingthewrong

    contractor, is therefore assumed to be reduced. This

    t rend may relieve the pain but does not cure the ill-

    ness-after all a method of contractor selection mustbe

    utilized no matter what procurement form or tender ing

    method is employed.

    The specific subject a reahashitherto rece ive d m inimal

    researchorquestioning [13].Areviewofexisting litera-

    tureon current contractor selection m ethodsand trends

    has identified four main areas of deficiency:

    a. lackof a universal approach,

    b . long term confidence attributedto preselection,

    c. final selection

    and

    tender evaluation,

    d. reliance on subjective analysis.

    Lack

    of a

    universal approach

    Notwithstanding available Codes and Procedures ,con-

    structor-selection practice remains fragmented. Rec-

    ommendations, methods, and the extent to which the

    processisimp lemen ted exhibit much v ariation [14]. Many

    practitioners have developed their own 'pet' system,

    subsequently giving rise to individual inclination and

    preferences. Selection expertise appears to vary con-

    siderably from organization

    to

    organization.

    In a

    pilot

    survey of construction owners, the majority ha ve b een

    found to be utilizing various bespoke methods, many

    facets

    of

    which fall outside recognized Codes

    of

    Practice.

    Many organizations feel satisfied with their in-housesys-

    tem; it is not until a problem occurs that its inherent

    weaknesses are realized. This individualistic approach

    means that the results of methods employ ed (whether

    good

    or bad) are not

    shared

    to the

    benefit

    of all.

    The authors ' alternative proposal recognizesthe need

    to consolidate existing ideas and trends intoa common

    quantitative technique, capable

    of

    universal adoption

    by

    the industry. Based upon time-proven fundamentals and

    utilizing the best of the bespoke systems presently in

    use, this method could constantlybe reinforced withthe

    findings of ongoing research intothe subject.

    Long-term confidence attributed

    to

    preselection

    Another major weakness

    in

    current prequalification

    pro-

    cedure is the long-term confidence that many owners

    placein thecorp orate stabilityofcontractors. Based upon

    successful prequalification, contractors

    are

    admitted

    on

    toa select list,or at least afforded the benefit of future

    consideration for aninvitationtotender. With thisinmind

    two points

    are

    worthy

    of

    consideration:

    a. The prequalification process may not have been as

    comprehensive as it could have been.

    b . Anyfurther investigationof thecontractor organization

    whilst actuallyon theselect listis notoften obligatory .

    A contractor may have preq ualified with excellent

    prospec t a few months earlier but it is conceivable,

    particularlyinviewofprevalent m acroeconomic circum-

    stances, that

    the

    firm

    may

    have witnessed drastic ch anges

    within

    its

    structure over

    a

    relatively short space

    of

    time

    (liquidity, management resource etc.). More often than

    not under current procedure , once tenders have been

    submittedthemajor discriminating factorinfinal selection

    is cost(bidvalue)- itfollows then thatanysuch reduction

    inan organization's perform ance potential andfinancial

    stabilityis not necessarily identified und er such tend er

    evaluation procedure.

    Itis our contention therefore that contractorsonstand-

    ing lists shouldin allcasesbesubjected to a prequalifi-

    cation review

    on a

    strict predetermined cyclic basis,

    to

    remove those unfortunate enoughtohave suffered such

    decline. The alternative technique presented in this

    paper integrates prequalification

    as

    part

    of the

    overall

    contractor selection p rocess. P erformed asnearasposs-

    ibleto the tender invitation stageit furnishes the owner

    with up-to-date informationon thecurrent standingof any

    potential tenderer.

    Final selection

    and

    tender evaluation

    Tender evaluation techniques rely predominantly on

    tender sum.Previo us investigation[14] of bidevaluation

    in the public sector has found that clients use systems

    which conformtoseveral guidelinesbutexhibit consider-

    able individual variation. Nevertheless each system is

    dominated

    by the

    principle

    of

    acceptance

    of the

    lowest

    pr ice .

    Relianceon the cost elementas themajor discriminat-

    ing factorissomew hat riskyandshortsighted,assummed

    upbyRuskinin the 19thcentury[15]:

    Itis unwise to pay too much but it is worse to pay

    too little. When you pay too much you lose a little

    money, that's all.When you pay too littleyou some-

    times lose everything because the thing you bought

    was incapable of doing the things it was bought to

    do.

    The common law of business balance prohibits

    paying

    a

    little

    and

    getting

    a

    lot- i t can ' t

    be

    done .

    If

    you deal with

    the

    lowest bidder

    it's as

    well

    to add

    somethingfor theriskyou run, and if you dothatyou

    will have enough

    to pay for

    something better.

    It follows thatthelowestbid is notnecessarilythe most

    economic choicein thelong term.Theconstruction client

    is faced withthepredicament of:

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    A C ONC E P T UAL AL T E R NAT I VE TO CURRENT TENDERING PRAC TICE 169

    a. accepting 'lowestbid' as thecriterionforselectionof

    the contractor,and

    b . running the risk of poor performance by that

    contractor duringthe project life.

    Contractual damage smaysomew hat alleviatetheowner ' s

    situationbuttheydo notremovethe risk stemming from

    inadequate performance by the contractor duringcon-

    struction

    [15].

    What

    is

    requi red

    is a

    broader evaluation technique.

    Perhaps the building sector should look to the civil

    engineering scene-the la t ter , being the recipient of

    qualified tenders, generally has to adopt an evaluation

    method encompassing many more facets. Dependency

    on tender sum as a means of predicting the monetary

    costto aclientofemployinga particular contractoris an

    unsatisfactory basis for selection, even where thatcon-

    tractor has und ergon e pro pe r up-to-date preselection.

    Evaluation should include a secondary investigative el-

    ement which shouldbe in thecontextof theco ntractor's

    potentialinrelationto thespecific p rojec t.

    Relianceon subjective analysis

    Traditional selection techniques often relyon subjective

    information whichis notquantifiable. Tend er evaluators

    are therefore left withnoalternativetosubjective j udg e-

    ment bas ed upon expe rience [16]. In some instances,

    practitioners attach subjective weightingsas anattemptat

    quantification [17,18].

    A major su rvey

    of

    owners, currently un der

    way as

    part

    of this resear ch, aimsnotonlytoestablishthediscriminat-

    ing factors which oughtto be considered in contractor

    selection but furthermore to develop for such factors,

    weighting indices base dondata analysis. Although a bsol-

    ute quantitative analysis

    is

    desirable

    it may be

    unattain-

    able, because by nature decision-making is dependen t

    upon human variance; most often the final decision will

    stillbeinfluencedbypeople. Secondlythecostto theuser

    of obtaining 'perfect' information is toohigh and would

    rendertheprocess impractical, leadingtorejectionof its

    acceptance bythoseit isintended tohelp.

    In the final analysis, any model d esigned to enrich

    the series of actions that are compounded to produce

    contractor selection will be 'hybrid' , in the context of

    quantitative and qualitative composition. Nevertheless,

    any such proposal will,as far as is practically possible,

    be objective in its inherent make-up.

    The conceptual framework

    The above weaknesses highlight

    the

    need

    for

    some

    revision of current practice. In presenting the alterna-

    tive framework, there appearsto be nostrong reasonto

    suggest a major shift from the unde rlying (prequalifi-

    cation/selection) pattern

    now in use, as the

    principle

    has proved its timelessness. Thegreater the difference

    be tweenanypropo sed change and 'accepted' practice,

    the harder willbe itsacceptance. Thepro pos ed frame-

    work is therefore initiallya modification of the present

    pattern with quantifiable indices.

    The proposal consistsof athree-stage proces s req uir-

    in gthecalculationof'probability ' ratings aptly des cribe d

    asPI, P2andP3respectively. PIandP2willbe calcu-

    lated

    via

    analysis

    of

    factors such

    as

    organization, financial

    and management resource. Each factor consists ofvari-

    ables attributable to that subject, for example typeof

    ownership/origin, ratio analysis/bank reference, qualifi-

    cation/number of years with firm, for eachof the above

    factors respectively.

    PI score

    Thisis the prequalification element. It is the first stepin

    the process and investigates the more general areas

    surrounding potential tenderers. Some may suggest

    that

    PI

    analysis need not be performed beca use such

    assessment

    has

    bee n don e previously

    by

    clients, prior

    to contractors being accepted on to a tender list. As

    highlighted, present prequalification procedure is per-

    formed by different client organizations with manysub-

    jective measures.

    PI

    score is not subjective but a

    quantitative measure of the up-to-date performance po-

    tential of a constructor. Theoretically any number of

    constructors can be assessed and duly awarded aPI

    score .

    Table

    1.

    Potential

    PI

    factors

    Factor Variables

    Contractor organization

    Financial

    Management resource

    Past experience

    Past performance

    Size

    Age

    Quality control

    Healthand safety

    Litigation tendency

    Maximum workload capacity

    Ratio analysis accounts

    Credit references

    Turnover history

    Qualification: owners/key personnel

    Key persons' years with firm

    Formal training regime

    Typeofprojects completed

    Sizeofprojects completed

    Nationalor local

    Failureto have completed a contract

    Contracts overrun: timeand cost

    Actual quality achieved

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    170

    HOLT, OLOMOLAIYE AND HARRIS

    Table 2. Potential P2 Factors

    Factor Variables

    Project specific

    Other Specific

    Experience within project geographic area

    Experience of similar construction to project

    Plant resource available for project

    Key persons available for project

    Qualification of these key persons

    Current workload

    Prior relationship with client/owner

    Home office location to project

    Form of contract

    The variables constituting

    PI

    factors are to be indus-

    try wide and far more reaching than the ' in-house '

    assessments presently performed by the majority of

    clients. Information required for

    PI

    score analysis should

    be relatively accessible in order to make the process

    viable and effective.

    The range of variables available for inclusion underP I

    and

    P2

    analysis is theoretically limitless. Research to d ate

    points tow ards the factors in Table 1 as having most

    potential for inclusion in PI analysis. Initially those

    confirmed from the survey outlined earlier will be inte-

    grated into the model; however, there is scope for further

    variation as the programme progresses to accommodate

    specific procurement forms, project types, geographic

    location etc.

    Other considerations such as clients ' knowledge,

    experience and previous professional relationships

    are to be encouraged.

    PI

    aims to complement such

    traditional wisdom in the selection process, not

    supersede it entirely.

    P2

    score

    Whilst those invited to tender from the results of Pi

    analysis are compiling their bids,

    P2

    scores can be

    simultaneously calculated by the construction owner.

    P2further a ssess es the con tractor in the light of mo re

    specific factors, see Table 2. It may seem reasonable that

    P2factors should b e con sidered at the pre-tend er stage,

    since the more factors considered the greater reliability

    can be placed on the outcome. PI analysis concentrates

    in the main on organizational aspects of the constructor;

    therefore if the firm is failing on such important

    PI)

    factors as financial stability or a lack of resources, then

    excellent P2 prosp ects ar e irrelevant. The PI process

    aims to highlight those organizations who are stable

    and fertile enough to be considered for subsequent P2

    analysis.

    P3score

    Previous research [19] has shown that both construction

    owners and contractors rate cost as the most important

    factor in the awarding and winning of contracts, it would

    seem reasonable therefore to afford greater weight to

    tender bid thanP 2score. This is pro po sed as 60 tend er

    sum, 40 P2score, as proportion s in work do ne else -

    wh ere associated with tend er an alysis [20], How ever, it is

    clear that individual clients would necessarily wish to

    determine this balance for themselves. A full explanation

    of P3calculation is shown in the exa mp le b elow .

    An example of the proposed framework

    ThePI Element

    Assume n contractors are to be assessed for invitation to

    tender. This will be done using PI via the formula;

    2;

    Zl = Z

    score attained under

    PI

    analysis)

    PI =

    Zl

    Max = maximum attainable

    Z

    score

    ZiMax

    u n d e rP Ianalysis)

    whe re

    Z

    sco re = F , W,

    +

    F

    2

    W

    Z

    + -F

    n

    W

    B

    F , . . .F

    n

    =factors constituting PI analysis

    W, . . .

    W

    n

    = statistical w eighting s assig ned to dis-

    criminating factors.

    The factors F,. .

    .F

    n

    will be calculated

    where

    V

    l

    .. .V

    B

    =

    varia bles constituting a g iven factor.

    Say four factors (F, to F

    4

    ) are established as constituting

    a PI score and that after analysis of their relevant vari-

    ables a contrac tor scores : F^O.75, F

    2

    = 0.60, F

    3

    = 0.30

    and F

    4

    = 0.80. (A 'p erfec t' factor s co re is 1.) A ssum ing

    each factor has discriminant weightings: W

    l

    =0.9,

    W

    2

    =0.8, W

    3

    =0.7 and W

    4

    = 0.9, we can then assign these

    weightings to each factor:

    Fi(0.75) x W^O.90) = 0.675

    F

    2

    (0.60) x VK

    2

    (0.80) = 0.480

    F

    3

    (0.30) x W

    3

    (0.70) = 0.210

    F

    4

    (0.80) x W

    4

    (0.90) = 0.720

    2.085 =

    Z l

    score

    To complete the PI equation ZlMax is introd uced : the

    sum of the maximum possible factor scores (1) times

    the m aximum pos sible weigh tings (1), so Z iMax = 4.

    Therefore

    2 85

    4

    =

    P I

    =0.52

    which could be exp resse d as 52 probability of the

    contractor bein g a good pro spect for the project. Remem-

    be r ,

    PI

    scores for each contractor can be regularly

    updated and monitored. It would be wise for the client to

    generate a history of

    PI

    scores, maybe the last four or

    five, as a retrospective reference to monitor the overall

    stability of a contractor.

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    A CON CEPTU AL ALTERNATIVE TO CURRENT TENDERING PRAC TICE

    171

    The P2

    element

    Those contractors invited to tender are subjected to P2

    assessment via the formula:

    P =

    Z2Uax

    and where

    Z2 = Z

    s c o r e a t t ai n e d u n d e r

    P2

    a s s e s s m e n t )

    Z2Max = ma x imu m a t t a i n a b l e Z s c o r e

    u n d e r

    P2

    ana lys is )

    Z

    s c o r e

    =

    F, V^tf ,

    +

    F

    Z

    W

    2

    U

    2

    +...

    F

    n

    W

    n

    U

    n

    F

    l

    ... F

    n

    =

    factors constituting

    P2

    analysis

    W j . . . W

    n

    = statistical w eightings assign ed to dis-

    criminating factors

    U

    l

    . .. U

    n

    =

    utility weigh tings [21] in acco rdan ce

    with client's perception of importance

    Factors are calculated as for

    PI

    analysis.

    Say five factors (F[ to F

    5

    )are established as constituting

    P2analys is. After calcu lation of their re lev ant va ria ble s a

    contractor scores as below and these are multiplied out

    by the statistical and utility weightings to achieve a Z2

    score:

    F^O.70) x 14^(0.98) x

    U^l.00

    =0.6860

    F

    2

    (0.65) x W

    2

    (0.92) x t7

    2

    (0.90) = 0.5382

    F

    3

    (0.90) x W

    3

    (0.78) x C/

    3

    (0.88) = 0.6177

    F

    4

    (0.74) x W

    4

    (0.86) x /

    4

    (0.75) = 0.4773

    F

    5

    (0.88) x W

    5

    (0.60) x L7

    5

    (0.95)= 0.5016

    2.8208 =ZZ score

    Z2 Max = 5, so:

    2.8208

    5.0000

    = P2 =

    0.56 which could be ex pre sse d a s 56

    probability

    The P3

    element

    The cost constituent

    Assume that six tenders are to be considered. They are

    ranked below in order of probability of bein g acceptable

    to the owner, based on the one criterion of cost:

    Bid Rank Value

    ()

    1

    2

    3

    4

    5

    6

    1

    2

    3

    4

    5

    6

    100000

    105000

    107500

    108000

    110000

    120000

    A 'datum' worth 100 is req uire d; this could be ba se d on

    the client's own 'in-house' estim ate plus, say, an allowable

    mark-up or in the absence of such, by taking the lowest

    bid as having a 100 proba bility of accep tance (on cost

    alone).

    The remaining bids are assigned a probability of

    being accepted (based on the same criterion) in relation

    to this 'datum' via the formula: datum divided by next

    lowest bid, for all given bids, i.e.:

    Bid

    1

    2

    3

    4

    5

    6

    Formula

    100000/100000

    100000/105000

    100000/107500

    100000/108000

    100000/110000

    100000/120000

    Probability

    of acceptance

    1

    0.95

    0.93

    0.92

    0.91

    0.83

    The P2 constituent

    Following the 60/40 rule mentioned earlier, let us assign

    60 weigh t to the cost constituent and 40 to

    P2.

    Assume

    that the six contractors above have the following P2

    sco res : Bid 1 = 0.56, bid 2 = 0.78, bid 3 = 0.76, bid

    4 = 0.49, bi d 5 = 0.8 and bid 6 = 0.64.

    P3

    would then b e:

    Tenderer

    1

    2

    3

    4

    5

    6

    Cost

    component

    1.00x0.6

    0.95 x 0.6

    0 .93x0 .6

    0 .92x0 .6

    0.91 x0.6

    0.83 x 0.6

    P2

    Component

    + 0.56x0 .4

    + 0.78x0.4

    + 0.76 x 0.4

    + 0.49x0.4

    + 0.80x0.4

    + 0 .64x0 .4

    P3

    Score

    = 0.824

    = 0.882

    = 0.862

    = 0.748

    = 0.866

    = 0.754

    Rank

    4

    1

    3

    6

    2

    5

    Thus it can be deduced from the above results that the

    lowest bid is now ranked 4th with a

    P3

    sco re of 82.4 .

    The most viable ten der u nder this proposal then would b e

    the second lowest bid with a P3sco re of 88.2 .

    Most forms of evaluation can be m ade m ore discrimina-

    tory b y the introdu ction of mus ts, or cut-off point s [17, 22];

    the proposed technique is no exception to this. Say in the

    above evaluation it is deemed that for a firm to be

    considered the tenderer must have a bid less than

    118000 and aP2score gr eat er than 50 . W e would then

    have to exclude bid 6, (120K>118K) and bid 4 P2 :

    49 < 50 ). This may lead to exclusio n of a low if not the

    lowest bid but, with a P2 score below an acceptable

    standard, this means that the contractor has a failing in

    som e criterion o ther than cost - therefore the P2 assess-

    ment has served its purpose.

    Conclusion

    The research to date has borne a fundamental decision

    aid model to assist the construction owner in choosing a

    constructor. The model is currently being stabilized and

    validated. A com prehensive survey is presently unde r

    way to verify the variables and their weighting indices.

    Liaison with owner s to date su gge sts that such a selection

    process developed into an expert system would be ac-

    cepted with open arms by the industry. As one major

    owner put it, 'for too long the process has been a lottery

    relying on subjective judgment and past experience' .

    Acknowledgements

    The authors are most grateful to The Leverhulme Trust for

    funding this research and a host of Local Authorities and

    Client Groups for their collaboration.

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