A CHOSEN CAREER IN TOuRISm - Curtin University · PDF fileto enhance students’ ability...

A CHOSEN CAREER IN TOuRISm CAREERS CENTRE

CuRTIN CAREERS CENTRE

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INTRODUCTION

The Curtin Careers Centre, working closely with employers and the university community, sources, develops and delivers career development programs and resources. The purpose of these professional and personal development learning opportunities is to facilitate successful career transitions – especially study to employment and/or further study – and to enhance students’ ability to develop lifelong skills in managing their careers. The Careers Centre also provides accurate, current authoritative labour market and graduate recruitment information focusing on society’s needs and aspirations. The Careers Centre team has written a series of occupation career booklets to enable tertiary students to consider their chosen field in more depth including information on the current labour market, associated professional associations, pertinent job seeking avenues and samples of relevant and related positions.

Whilst students are actively seeking information about a particular field they need also be aware of recruitment and selection methods and the need to develop strategies to be competitive in their field at graduate entry level. Self -assessment is an essential component of job seeking i.e.

a student needs to be fully aware of their interests, skills, attributes and capabilities to be able to convey this on paper (job application documents) and in person (networking/interviewing/promotion).

The purpose of this occupational booklet is, therefore, twofold. It will assist students to develop knowledge of trends in employment and current opportunities and to identify existing skills and attributes and the skills/attributes required to successfully pursue a career in this field.

A student may not be aware that whilst using this resource that they are involved in career development learning (CDL). CDL assists students to develop Self Awareness, to Identify Opportunities, to learn how to make Decisions and to manage Transition from university and incorporate lifelong learning. Career Development Learning involves Curtin students working with the Curtin Careers Centre towards the attainment of required skills and knowledge at a tertiary level to successfully manage the changing contexts of life; incorporating:

• Personal management • Learning and Work Exploration • Career Building The Careers Centre team hopes that you find this a useful resource.

A Chosen CAreer In serIes

Contacting the Careers Centre... Feel free to visit us at Building 303Email us at [email protected] us a call on (08) 9266 7802Or check out our website at www.careers.curtin.edu.au

Stay connected to the Careers Centre with Jobs and Events Connect. Access new jobs posted daily, workshop information, special events and employer presentations.


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A ChOseN CAReeR IN PROPeRTY MANAGeMeNT AND VALUATION

Tourism and events management is a dynamic and growing (Curtin University, 2010). Globalisation of the Australian economy, advances in technology, population changes and increases in household wealth have driven consumer interest and the development of the tourism and events management industry (James, 2006; Tourism Research Australia, 2008).

Over the last fifteen years, event management has emerged to become a dynamic sector of the tourism industry (Arcodia and Barker, n.d.). events have become a way of life in today’s society (The Careers Guide, 2009) which is reflected in the increasing number, diversity and popularity of events through this period. Most societies worldwide organise events as a form of expression, whether this be in public and private forums. Organised events may also have a political agenda, be that to showcase a societies position within the world or community or to demonstrate public opinion. Large scale events play a large part of promoting Australia as an international tourist destination and also showcasing Australia’s high level of expertise and professionalism in organising such meetings and events. The sydney Olympics, Commonwealth games, ChOGM (Commonwealth heads of Government Meeting) together with other major Australian events all contribute to economic revenue and job creation as a result of the infrastructure and services required to host tourists.

events can be categorised into the following groups

• Business events (e.g. conferences, trade fairs, brand launches)

• Cultural (e.g. festivals, art exhibitions) • Social (eg. weddings, family celebrations)• Sporting events (e.g. football games, car racing)• Philanthropic (eg. fundraising events, public response to natural disasters or other incidents in their own country or abroad may also instigate an organised event, a fundraising concert for victims of flood)

Due to increased popularity, diversity and number of events, the events management sector has continued to evolve to meet the client’s needs. This creates a continuing demand for event and tourism management professionals, who are able to plan, create, organise and manage events. Whether it be a small or large scale event such as the Olympics, which would be a project spanning many years, 60-80% of the total time involved in staging an event is spent in the planning and preparation stages (The Career Guide, 2009).

similar to events management, the tourism industry continues to evolve to meet the clients’ interests and needs. Travellers are becoming more adventurous, are seeking a unique experience and want to explore the next untapped location. This requires the services of business to cater for people with specific travel interests. Some examples include:

• Businesses that specialise in holiday packages and experiences for singles, who until recently have been financially disadvantaged given that costs area usually based on twin share and hence are required to pay a single supplement• Adventure sport specialists- such as dive or bike riding holidays in remote locations



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• Cooking holidays tours escorted by a guide with local knowledge, where tourists get the chance to learn to source and cook according to traditionally methods from locals

Technology is also changing to way people plan their travel itineraries. This has changed the types of services offered by companies and types of roles within the tourism industry to meet customer needs and demands (James, 2006). For example more people can organise their holidays online, rather than using the services of a travel agent, but an increase online advertising/ marketing and customer support roles. Australia’s aging population are now starting to retire and hence will have more time (and money) to engage in leisure and travel activities. There will be an increased demand to meet the specific needs of this aging cohort.

The events and tourism management industries are built upon providing a service and a memorable experience, hence you need to be client focused, service orientated and enjoy interacting with diverse groups of people. To achieve this you will need to possess excellent verbal, written and interpersonal communication skills as well as teamwork skills, as much of the work requires the collaboration of many different stakeholders. Cultural appreciation and an international perspective are essential as you will be interacting with people from a wide range of cultural backgrounds. Through interviewing industry professionals James (2006) has identified the following qualities that are necessary to succeed in this industry:

• Maturity and interpersonal skills• Ability to think on your feet• Resilience• Sense of humour and an outgoing

personality• Ability to develop rapport with people of all ages and cultural backgrounds• Strong customer service orientation and desire to help people• Strong computer skills• Excellent organisational skills• Confidence and leadership abilities• Communication and listening skills

see the Curtin online handbook for more information http://courses.curtin.edu.au/course_overview/postgraduate/property

As a Curtin University student you will be enrolled in courses designed to ensure you are given ample opportunity to develop employability skills and Curtin Graduate Attributes. These attributes are defined as qualities, skills and understandings that Curtin students develop during their time at the university. They are designed to go beyond the disciplinary specific expertise or technical knowledge that you gain at university. According to the Graduate Attributes, Curtin graduates show evidence that they can:

• Apply discipline knowledge, principles and concepts

• Think critically, creatively and reflectively• Access, evaluate and synthesise

information• Communicate effectively• Use technologies appropriately• Utilise lifelong learning skills• Recognise and apply international

perspectives• Demonstrate intercultural awareness and

understanding• Apply professional skills

Combine these attributes with existing skills gained from life and work experiences and you will start to form a solid picture of what you are capable of.



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WHO IS EmPLOyING IN my FIELD

An analysis of job advertisements from different locations across Australia and of different modes (part time, full time, casual, contract) that where attained through registration of an email alert from several popular job search engines including monster jobs, seek and alljobs, that included the keywords: events, events management, conference, festivals, banquets and the later addition of communications and public relations, found the variety of different employer types within the events sector (Arcodia and Barker, nd). Events management Companies- 26% Venue Providers- 3%Hotels and Resorts- 13% Cafes and Restaurants- 3%Not specified- 13% Professional associations- 2%Not for profit organisations- 8% Food and Beverage companies- 2%Financial/ management Services 6% miscellaneous- 2%Government agencies- 5% Real Estate companies- 2%Clubs and bars- 5% Electronic companies- 1%E-Commerce- 3% Public relations agencies- 1%Educational institutions- 3% Personal development agencies- 1%

Events management companies consisted of: conference and banqueting production companies, events co-ordinators, sporting events co-ordinators, corporate entertainment and function companies Not for profit organisations consisted of: charity organisations or specific not for profit organisations including hospital foundations, youth networks, religious and environmental organisations.

Government agency opportunities spanned

local and state government including their tourism promotion agency/ department. This study also examined the skill sets most frequently required of professionals in the events industry. The most frequently cited skills required were organisational and planning skills. These“people who are highly organised,” “able to plan and co-ordinate events” and “manage multiple tasks and time” or more implicitly as “this job will keep you on your toes.” Communication skills where the second most important skill set and was further specified in job advertisements as written communication skills, preparation of invitations and flyers for functions, oral communications, such as being articulate and persuasive, presentation and negotiation skills. Leadership and decision making skills also ranked highly as an essential requirement. The ability to “assume overall leadership of a dynamic and important corporation,” “supervise floor operations” and having a leadership style that ensures the team achieves optimal outcomes” where all key descriptors used to highlight the necessary leadership capabilities.

Organisational and planning 88%Communication 85%Leadership and decision making 38%Budget and financial management 31%marketing 30%Teamwork 29%Customer service 26%Building relationships 23%Problem Solving and analytical 18%Funding and Sponsorship 17%

more information about the different skill sets and personal attributes sought by employers of professionals in the events and tourism industry can be found in the Arcodia and Barker (nd) article available at http://espace.library.uq.edu.au/eserv/uQ:10174/ca_tb_jobads.pdf



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OCCuPATIONS AND ROLES

events Coordinator (Functions Coordinator, meetings manager, Convention Coordinator)

Events coordinators plan and organise special events, such as parties, wedding receptions, banquets, meetings, conferences and conventions. Depending on the size of the establishment, events coordinators may work independently or as part of a team. Events coordinators often work irregular hours, and on weekends and public holidays.

•talkwithclientsabouteventsandoffersuggestions to ensure their requests can be met •negotiatewithinabudgetthetypeandcosts of services to be provided •organisethevenueandensurethatitisappropriately set up, with regard to seating and decor •consultwithmanagementtoensureadequate staff members are rostered for duty and with catering staff to plan the menu •consultwithserviceproviderssuchasentertainers and transport companies •coordinatestafftomakesurethatthe program of events occurs on time, for example, the serving of food and refreshments •overseeworkbycontractorsandreportonvariations to work orders •findsolutionstoanyproblemsthatariseconcerning services or programs provided •adviseseniormanagementonmattersrequiring their attention and implement their decisions •followupwiththeclienttoarrangepayment and, after the event, to evaluate the service provided •collectandanalysedataonprojectsundertaken, and report on project outcomes

Cultural heritage officer

Cultural heritage officers must also develop and regularly update their knowledge of Australian history, Indigenous history and culture, urban/environmental design and one or more areas of specialization such as prehistory, archaeology, visual arts or popular culture.

•developconservationpolicyandguidelines•checkandadministerlegislation•seekandarrangefundingtosupportheritage applications •identifyandassessthevalueofplacesandobjects of cultural heritage significance •provideadviceonproposedprojectsoractivities that may affect cultural heritage places •provideadviceontheconservationandmanagement of places and objects of cultural heritage significance •preparethematichistories(studiesbasedon a particular theme in history) •workouttheheritagevalueofobjects,places in the cultural landscape, events and practices, and how these have acquired their heritage value •provideadviceontheinterpretationofsuch places and objects



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OCCuPATIONAL ROLES

sports administrators

Sports administrators manage sports clubs or associations, undertaking activities such as promoting their sport, obtaining corpo-rate sponsorship and refining the rules and structure of their sport. Sports administra-tors usually work with a voluntary board or committee to develop strategies and pro-grams to achieve the aims and policies of the club or association.

•talktoclientsandconductresearchtodetermine their needs •developprogramsandservicesthatmeetclient needs •consultwidelytodevelopshort-andlong-term business plans for their sport •supervisethedesign,planningandmain-tenance of sport and recreation facilities •makesurefacilitiesconformtofireandother safety standards •planandorganisesportingevents•superviseoffice,facilityand/orprogramstaff •identifystafftrainingneeds•coordinatethebusinessactivitiesofasport, or of a club •reporttovariouscommitteesand/orgov-ernment agencies •prepare,implementandmonitorbudgets

recreation officer

Recreation officers may work at one of three levels: professional, technical or operative. Professional officers work as planners, re-searchers, consultants, educators and ad-ministrators. A technical officer’s work may involve managing a leisure centre, commu-nity centre or sports complex.

Recreation officers work at the operative level as youth leaders and outdoor activ-

ity leaders. The three levels are not always clearly defined. The relevant responsibili-ties will vary considerably between different organisations and may overlap.

•organiselocalsportingandrecreationalevents such as community functions and sporting competitions •developand/oradministerrecreationpolicy •planandpromoterecreationactivities,including events •prepareand/oradministerfinancialesti-mates, budgets and resource allocations •deliverrecreationalservicesbyinitiating,organising and coordinating activities such as sporting matches, hobby classes, school holiday programs, public displays, tourna-ments and cultural activities •coordinateandarrangemeetingsandvenues •recruit,trainand/orsuperviserecreationleaders •liaisewithparents,schools,localsport-ing organisations, church leaders, social workers, community groups and individuals about programs and facilities •writeproposals,evaluationsandcorre-spondence

Marketing officer or co-ordinator

marketing officers promote a company’s or client’s products or services. This can involve marketing existing products, devel-oping new products to cater for consumer demand, or developing markets for new products or services.

Specialist areas include marketing com-munications, direct marketing and tele-marketing. Entire departments serve these functions in larger organisations. Roles can include: advertising manager, brand/ prod-uct manager, marketing service manager, electronic/online marketing manager and

Where CAn ProPerty tAke you?


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sales manager.

•identifyandanalyseanorganisation’sstrengths and weaknesses, and respond to opportunities and threats in the marketing environment •setgoalsformarketshareandgrowth•developandimplementappropriatestrate-gies by selecting, segmenting and targeting markets, and promoting products and ser-vices to those markets •makedecisionsregardingproducts,suchas choosing labels or packaging •workondevelopingnewproducts•workoutanapproachtopricingandsetprices for products and services •managedistributionchannelssuchasshops and wholesalers •makedecisionsregardingthedistributionof products (such as taking orders, ware-housing, stock control and transport), man-age store image or undertake direct market-ing •developplansforadvertising,salespromo-tion, public relations, personal selling and sales management •undertakemarketingauditstomonitorsales performance

LABOuR mARkET INFORmATION

It is important for students and graduates to keep an eye on the labour market for trends in employment. As a tourism and events management major you should have a strong understanding of management principles and how this is applied within the tourism and events sector (Curtin uni-versity, 2010). your knowledge of the wider impacts of tourism and events on the lo-cal and global economy is influenced by contemporary issues in international tour-ism, the role of marketing in both sectors and sustainable management of tourism and events. This should give you an insight into the employment trends, economic and social factors that influence job prospects

in various tourism and events management roles.understanding industry trends and the labour market should give you an edge when it comes to job seeking and anticipating the sectors of industry which will experience growth. Australian and global Recruitment Agencies/Staffing Companies also provide current labour market information and in-formation specific to the tourism and events management field and as to where profes-sionals are being placed.

The Department of Education, Employment and Workplace Relations (n.d.) outline the following job prospects statistics specific to Event and Conference organisers.

•Verystronggrowthinemploymentpros-pects is expected for Conference and Event Organisers within the next four years to 2015.

•Asamediumsizedoccupation(19500in November 2009), there has been strong growth in this occupation within the last five years.

•AhighproportionofpositionsforConfer-ence and Event full-time jobs (82.2 per cent). The average weekly hours for a Conference and Event Organisers working full-time is 40.4 (compared to 41.3 for all occupations) •UnemploymentforConferenceandEventOrganisers is above average.

•ConferenceandEventOrganisersareem-ployed across several industries including: Administrative and Support Services; Public Administration and Safety; Accommodation and Food Services; and Arts and Recreation Services.

•Theproportionofworkersleavingtheoc-cupation (and needing to be replaced) is 15.9 per cent (annually) compared to the average for all occupations of 13.1 per cent.

oCCuPAtIons And roles


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GAUGING sALARIes

As students begin to apply job search strategies they may come across positions in the events and tourism industry for the private sector with no salary information attached to the advertisement. An interview question may then arise asking what is believed to be a suitable salary scale for the position. many students will be unsure, so a good rule of thumb is to be aware of the Public Sector Government Awards (PSGA) or Australian Public Service (APS) Classifications. Students and graduates with little or no property experience beyond their discipline specific knowledge would generally be suitable for Level 2/3 positions. It is also a good idea to look at more senior positions to view the requirements, and for future reference, but also be realistic.

Graduate salary information can be found at the Graduate Careers Australia website by going to the Research and Statistics section http://www.graduatecareers.com.au/ResearchandStatistics/GradJobsDollars/index.htm

many of the general job search engines also have a salary centre, where you can look at industry and role specific salary information.

Seek: Events management: http://paycheck.seek.com.au/Report.aspx?locationID=7&SubClassificationID=70

my Career Salary Centre: http://content.mycareer.com.au/salary-centre/media-advertising-arts-entertainment/event-management/australia

PsGA Position levels and salary scales

Level 1 $19,657- $47,250 pa (Entry Level)Level 2 $48,730-$52,916 pa (Supporting role) Level 3 $55,913 - $60,707 pa (Advise, Assist, Lead, Delegate)Level 4 $62,959 - $66,538 (Supervisor, Administrator)Level 5 $66,752 - $73,775 pa (manager or Acting manager)Level 6 $81,501 - $90,249 pa (Coordinator, manager)

APs Position levels

According to the Australian Public Service Commission ‘the level of APS jobs is based on the duties that are required to be performed. Jobs are classified and paid at different levels according to the complexity, responsibility and skills involved. ‘(The Australian Public Service Commission, n.d.) APS Position Levels and Salary Scales

APS 1 & 2 General administrative and service positions,cadetships and trainees

APS 3 & 4 General entry level positions and general administrative, technical, project and service positions, and graduate positions

APS 5 & 6 Senior administrative, technical project and service positions, which may have supervisory roles

Executive Level 1and 2 middle management positions

Senior Executive Service Band1,2 and 3 Senior leadership and management positions

oCCuPAtIons And roles


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JOB seARChING

set up a ‘Relevant Positions’ Desktop Folder and Favorite Internet explorer folder.

Download jobs of interest for future reference. This allows you to keep a track of who is hiring in your field and the types of positions available. Look at positions available around the country and not just in Perth as this will give you an idea of who is recruiting and where and differing salary scales. *This is also a useful tip for when you begin working in your field; keep an eye on pertinent positions at all times.

NOTe: Don’t just save the link as the details will disappear once the position has been filled. Copy the advertisement and any additional files into Word and keep a copy in your desktop folder

ReVIeW JOB ReQUIReMeNTs

Review job advertisements and job requirements. Pay particular attention to the job description form (JDF) or job requirements and to the selection criteria.

NOTe: selection criteria may be included in a JDF as for government jobs or may be ‘hidden’ in the advertisement. If no set selection criteria are asked to be addressed, target your letter to the position. Don’t just limit yourself to reviewing entry level or graduate positions, look at the variety of positions in your field at various levels and view the requirements. This will let you discover what will be expected of you at higher levels and the type of experience that you will hope to gain at earlier stages in your career. Consider lifelong learning and developing your career.

ReGIsTeR FOR eMAIL ALeRTs

Register with websites for specific job alerts

www.seek.com.auwww.careerone.com.auwww.careerjet.com.au/http://mycareer.com.au/http://www.jobsjobsjobs.com.au/

Government Positions WA www.jobs.wa.gov.au Local Government Positions WA www.lgnet.com.au

ORGANIsATIONs AND COMPANIes

Check out appropriate organizations/companies in your field and look for Career or employment pages. see the Careers Resource Officer at the Curtin Careers Centre for assistance if required. Nusu events: www.nusuevents.com.au/ NusU is an online event planning resource and directory designed to be an all inclusive planning tool for all event planning needs. It also lists event management companies is various locations across Australia.

Tourism WA: www.tourism.wa.gov.au

event Planners Australia: eventplanners.com.au/Default.htm

Vertical events: www.verticalevents.com.au

Australasian events: www.auevents.com.au

Orchestrated events: www.orchestratedevents.net

FreemanX Corporate events: www.freemanx.com.au/corporate

Meeting Masters: www.meetingmasters.com.au

the job seArCh And GettInG stArted


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RECRuITmENT AGENCIES

When conducting a job search via job search engines such as Seek.com you may see a pattern to the agencies most recruiting in the property industry. Register with these agencies or contact city branches directly. Bryon Recruitment is a useful resource to identify recruitment companies who specialize in recruitment for the property industry http://employment.byron.com.au/

Seek also has a list of recruitment agencies across Australia with a brief summary of the industries and roles they specialize in: http://www.seek.com.au/

Events Recruitment http://www.eventrecruitment.com.au/index.htm

TSm Asia Pacific: http://www.tmsap.com/

In Place Recruitment: http://www.inplacerecruitment.com.au/

AA Appointments Australia: http://www.aaappointments.com/travel-australia.html

PROFESSIONAL ASSOCIATIONS & AFFILIATIONS

It is important that students are aware of their professional associations and affiliations. There are often student membership options providing valuable industry specific information and professional development opportunities. Student membership can provide access to a vast network of professionals in your chosen field. many professional associations will also have an employment section on their website, careers pathway information, current events both social and professional and mentoring programs to assist students and/or young professional’s transition into their career in tourism and events

management. The Australasian Special Events magazine has a list of web links and resources for including professional associations http://www.specialevents.com.au/resources/reference.html. The following associations are relevant to tourism and events management students and professionals:

Tourism Australia www.tourism.australia.com

Tourism Council of Western Australia: www.tourismcouncilwa.com.au

Ecotourism Australia: www.ecotourism.org.au

Tourism and Transport Forum Australia: www.ttf.org.au

Australian Regional Tourism Network: www.regionaltourism.com.au

Australian Tourism Export Council: www.atec.net.au/

Professional Conference Organisers Association: www.pco.asn.au

meeting and Events Australia: www.mea.org.au/

Exhibitions and Events Association of Australia: www.eeaa.com.au/

Events Industry Association of WA: www.eia.com.au/

Australian Amusement Leisure and Recreation Association: www.aalara.com.au/

Institute of Events management: www.iem.co.za/



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GRADuATE PROGRAmS & VACATION WORk

Graduate programs are available to final year students and recent graduates. Applications can open as early as February/march of each year and programs can be from one year to three years in duration, depending on the discipline. Graduate Programs generally offer training and development, job rotation through various departments of the organisation, challenging roles, mentoring, and social and networking opportunities.

Vacation programs are available to penultimate and final year students and can be offered in either winter or summer. Winter programs will be approximately four weeks in duration and summer programs can be up to twelve weeks. Vacation programs offer paid positions and training pertinent to your discipline, the application of theory to the workplace, and may lead to selection onto a Graduate Program. Applications are generally open in Semester one for Winter Vacation Programs and this can tie in with the advertising of the Graduate Programs. Summer programs are often advertised mid-year, June to August.

Public sector employers often target final year students and include all disciplines whilst private sector employers will usually advertise for specific disciplines including Poperty. Have a look at what they have to offer. See Graduate Opportunities www.graduateopportunities.com.au and www.unimail.com.au for an A-Z listing of employers offering graduate and vacation programs and register for email alerts .

The Curtin Careers Centre also hosts the Curtin Careers Fair and Experience Works Fair each academic year. The Curtin Careers Fair runs early in Semester I of each year

and the Experience Works Fair runs early in Semester II. These events are amongst the largest university employer events.

Not all students wish to apply for a Graduate Program but the position descriptions will give a good indicator of what type of graduate and graduate skills/attributes employers are seeking from prospective candidates. If a student believes that they meet the criteria, it is likely that they are already well positioned to obtain professional employment. If not, it is important for a student prior to graduation to increase their employability prospects.

Note: Graduate and Vacation Programs are generally aimed at domestic students. International students will need to be proactive in seeking out work experience opportunities related to their degree either in Australia or in their country of origin prior to completion of their studies.

WORk ExPERIENCE & VOLuNTEERING

Employers look for students who are ‘all- rounders’, those students who, whilst still performing well academically, can also demonstrate an interest in their chosen field beyond their studies including:

Employment in any role to support studies, such as:

•Administrativework–anythingthat involves working in a professional setting

•Customerrelations–retail,hospitalityand service roles where you are demonstrating your ability to communicate with others.

Work experience around a particular field of study. Students need to be proactive in seeking out work experience placements (either paid or unpaid) or related



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employment.

•Lookforentry-levelpositionswith organisations offering marketing roles during your final year of study.

•Approachanot-for-profitorganisation and ask for work experience with their marketing department.

•Approachamarketingconsultancyfirm who might benefit from some assistance during busy times.

Extra-curricular activities, such as; Involvement with university groups including marketing the group to other students, creating posters, updating the website etc. Involvement with community organisations. Volunteer and get involved, even if the work is unrelated to your degree it demonstrates you ability to offer your services/skills and to develop ‘soft skills’ such as teamwork and communication skills. Involvement with Sporting associations Dedicating time and effort to a particular not-for-profit organisation to demonstrate your passion for a particular cause. Get involved in fundraising activities or assist with event management for the organisation, create posters and logos for the organisation and suggest creative marketing strategies.

VOLuNTEER ORGANISATIONS

For a comprehensive listing of non-for-profit community organisations in Western Australia go to the West Australian Council for Social Services (WACOSS) website http://www.wacoss.org.au/ and click on the Links tab. See also Go Volunteer http://www.govolunteer.com.au/ for a list of current voluntary administrative/clerical opportunities in your area.

AddItIonAl resourCes

Be aware of any opportunities to attend conferences or seminars pertinent to your field. This provides an excellent chance to network and to keep up with recent developments in your chosen field. Attendance can also be added to a resume under a ‘Professional Development’ heading.

Professional Associations will provide details of forthcoming conferences and seminars and any associated costs.

EDNA is an online network for resources for educators that include many useful publications related to current trends within specific industries. See the below link to browse the publications http://www.edna.edu.au/edna/go/vet/themes/pid/2817

Indigenous Tourism web portal: http://www.indigenoustourism.australia.com/This portal has been set up to provide links and information for people working within the Indigenous tourism sector, particularly tourism business operators and aspiring tourism operators and their support networks.

Tourism Research Australia: http://www.ret.gov.au/tourism/tra/Pages/default.aspxAs a branch of the federal government’s Department of Resources, Energy and Tourism, Tourism Research Australia supports industry development, policy development and marketing of the Australian Tourism industry through providing research, statistics and analysis.



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Tourism Forecasts: http://www.tourism.australia.com/en-au/research/default_3936.aspxTourism Research Australia publishes the Forecast publication twice a year. This publication provides insight into future development needs for the Australian tourism industry.

The Tourism Australia website has a resources section for students which includes information on the international tourism market in different regions, as well as Australia. http://www.tourism.australia.com/Research.asp?lang=EN&sub=0416 The Tourism and Transport Forum Australia has a resources and analysis section with useful publications and reports that provide up to date statistics on industry trends. http://www.ttf.org.au/Content/research.aspx

Travel and Tourism Research Association http://www.ttra.com/

Perth Tourism: http://www.perthtourism.com.au/

Australian Centre for Events management: http://www.business.uts.edu.au/acem/index.html

The resources section has some sentinel papers covering the events management industry within Australia, including a list of bibliographies, complied specific research areas within events management including sponsorship, marketing, human resources and more.



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International students please note essential pre-employment requirements of government positions: ‘Australian Permanent Residency’ status is a minimum requirement for permanent appointment to the WA Public Sector. However, for appointment on a fixed term contract or casual basis, applicants only require a valid Work Visa for the duration of the entire advertised term.

If non-government positions do not make mention of any status requirements, you may wish to contact the employer prior to application to ascertain eligibility for application.

GRADUATes

The Graduate Development Program in Resources, energy and Tourism is a great way to start your career in the Australian Public service. The 10-month Program is based in Canberra and will commence in early February, 2011.The Department offers the opportunity to work across a broad range of public sector activities across three key sectors, a diversity in your work that is not always available in larger organisations.You will work closely with a broad range of stakeholders; from the Minister to other Australian Government agencies, businesses in the resources, energy and tourism sectors and across the tiers of government through our interactions with state and Territory governments.

The Department is seeking top quality graduates from a range of disciplines, with a particular interest in economics, Law, Commerce, Philosophy, Generalist science and Tourism Analysis. We value more than academic achievement and are looking for people who can think strategically, have highly developed written and oral communication skills and demonstrate effective influencing skills.

What the Department offers our Graduates

The Graduate Development Program offers:

a 10 month Graduate Development Program 3 job rotations; exciting, challenging and dynamic work; a competitive commencement salary of $48,548pa; access to merit-based promotions starting from $60,000pa; future development and opportunities including postgraduate studies and the potential for international work; a high performing environment that values staff, recognises and rewards people and is committed to work-life balance: and upon successful completion of the Graduate Development Program, graduates will receive a Diploma of Government.

Our core business is policy development and advice to Government. Check out the rest of the website to see what areas we are currently working on.

exAMPles of PosItIons


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GRADUATes (CONTINUeD)

Our Graduate Development Program

Our Graduate Development Program (GDP) is designed to offer a modern, relevant and interesting development opportunities to our graduates.

We offer formal training in a broad range of areas including:

public sector writing and presentation skills parliamentary processes contract management and implementation policy development and implementation Finance and economics (for our non-economist graduates) a range of ‘how we work’ training such as:

o APs Code of Conduct, values and ethics o Oh&s, workplace diversity o departmental functions. project management negotiation and conflict resolution resume writing and interview skills to assist you in your career progression in the

Australian Public service.

We offer the opportunity to work on a Graduate Major Project during the course of the graduate program, focussing on a key strategic issue of importance to the Department and our stakeholders. The Major project will provide detailed insight into the work of the Department further developing your skills in liaison, team work, presentation, reporting and policy development.

We offer three rotations throughout the Department with your first placement arranged on the basis of your qualifications and background. Your second and third rotations are your choice. You can choose to work in Resources, energy and environment, Tourism or enabling services. Two of your placements can be in the one Division if you are keen to develop further in a specific sector.



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sALes MANAGeR

Full Job Description:Perth Convention and exhibition Centre is Western Australia’s premier event destination. A fantastic opportunity has arisen for a professional sales Manager to work at the forefront of the events and hospitality industry in a fast paced creative environment.

Key selection Criteria:• Minimum 3 years sales experience at similar level in tourism/events industry• Demonstrated ability to grow and develop client portfolio.• Excellent interpersonal and communication skills.• Highly developed organisational skills.• Enthusiastic and self-motivated.• Proactive attitude.• Sense of humour.

Areas of responsibilities• Managing sales support activities.• Meeting individual and team sales targets.• Growing existing business and developing new business.• Support to the director of sales via sales analysis and key reporting.

This dynamic role offers an excellent opportunity for an enthusiastic individual looking for a new challenge. We offer a great team environment, a competitive salary and excellent conditions of employment.

Written applications marked “Confidential” and quoting ref.: xxxxx may be lodged via email to: [email protected], or mail to: human Resources Manager, Perth Convention exhibition Centre, PO Box 7451, Cloisters square 6850, Western Australia. Closing date is 5:00pm, Friday 21st May 2010.email: [email protected] Further Information: http://www.pcec.com.au/employment.cfm



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eVeNTs AND sPONsORshIP OFFICeR (MeMBeRshIP)

• Prestigious Professional Association • Play a key role in shaping and steering events and sponsorship • Building relationships with key stakeholders Wanting to make your mark with a high-profile professional association? The Law Society of Western Australia, the peak body in WA for the legal profession, is seeking a professional with experience in events production and sourcing in-bound sponsorship. This position is responsible for the hands on co-ordination of prestigious events, managing relationships with sponsors and managing several membership projects. Key responsibilities of the position include:• Coordinating all events in a professional manner with attention to detail • Ongoing monitoring and reporting of performance within membership services, events and sponsorship • Providing administrative support to the management of selected committees • Managing a diverse portfolio of projects • Conducting various marketing campaigns to ensure event attendance is maximised The successful applicant should have the following attributes/experience:• Strong event production and project management skills: A minimum of 3-5 years experience in organising events or projects • Demonstrated ability to work under pressure,multiple projects and meet deadlines • Highly developed relationship skills and ability to work with both internal and external customers/suppliers • Ability to foster team spirit and engender support from management & various business units • Demonstrate ability to think outside the square and be creative • Tertiary qualifications and/or equivalent experience in a member based organisation is highly regarded

What We Offer You will enjoy working as part of a close-knit team where expertise and experience is openly shared. The role offers a competitive remuneration package and encourages a work life balance including a rostered day off each month. To be successful in this position it is envisioned you will be a tenacious self-starter with demonstrated initiative and enjoy working within a driven team environment. To obtain a copy of the Position Description or if you have any questions regarding the role please contact, xxxx xxxx on xxxx xxxx or e-mail [email protected]. Applications for the position close on Wednesday 9 February 2011.



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sALes CO-ORDINATOR • Large Profile Events • Banquets & Events Department • No two days will be the same! With confident skills in F&B and administration you will have the ability to multi-task, prioritise and transfer function enquiries into bookings. You will have the ability to handle pressure, support a busy sales department and be an effective decision maker and be able to build rapport with the bridge & grooms and corporate clients alike. To be considered for this role you will have; • A passion for the delivery for service • Must go the extra mile for customer satisfaction • Must be able to maximise revenue and work towards targets.

This role offers a real opportunity for someone to take their F&B experience into a sales and function co-ordination role. If you feel this opportunity is exactly what you are looking for please contact xxxx xxxx today.



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CONFeReNCe & eVeNTs sALes COORDINATOR The Duxton hotel, Perth is looking for a highly energetic and enthusiastic candidate for the position of Conference & events sales Coordinator. Responsibilities include but would not be limited to:• Prompt response to conference enquiries, and converting the quotes to confirmed business • Coordination of your respective events, including providing accurate information to clients, and the Banquets Operations Team • Maximise sales to meet revenue targets for the Department • Selling all aspects of the hotel’s banqueting facilities To be considered for this role you would posses:• Meticulous attention to detail • Ability to work under pressure and achieve time deadlines • Strong organizational capacity • High standard of written and oral communication skills • Friendly, personable and projects a professional image at all times • Team player qualities • A knowledge of banquets operations is desirable Applications close Friday 4th February 2011successful applicants will be contactedPlease no telephone enquiries Only Australian Residents and Citizens are eligible to apply for this position and fresh graduates are encouraged.



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COMMUNITY eVeNTs AND PROJeCTs OFFICeR

Come and join one of the region’s leading community development organisations. A new and exciting opportunity has become available for an experienced Community Development/ event Manager to work on positive, community based projects that build the capacity of WA communities. The successful candidate will have (selection Criteria):• Experience in strategic planning and implementation of project plans, with experience in successfully managing projects and events in various formats; • Strong communication skills; • Experience in sponsorship and corporate partnership procurement; • Knowledge of fundraising techniques including, but not limited to: proposal writing; • Public relations implementation (research, donor relations, volunteer management and correspondence management; ) • Ability to set and manage financial budgets, and document logistical, financial and strategic plans and reports; • Strong interpersonal skills • Excellent time management skills with an ability to manage competing priorities; • Ability to identify and manage income generating opportunities; • A passion for creating positive outcomes for the community; and • A creative and enthusiastic approach to their work. The position is a 30 hour per week position, and is based at the organisations head office in Mandurah. some regional travel will be involved in this position, when implementing projects in regional areas. This is an opportunity that offers plenty of variety and flexibility for the right candidate. This position will not be advertised for long. Applications should include a resume, cover letter and address the selection criteria, and can be emailed to [email protected], or posted to:

Executive OfficerCommunity solutionsPO Box 860MANDURAh WA 6210 Closing date 25.01.2011



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eVeNT COORDINATOR

This is a fantastic opportunity to join the experienced conference and events team in a professional peak body that serves the needs of enterprises in one of Australia’s most important industries. As an event Coordinator, you will support each of the conference organisers in the team. Responsibilities will include management of manual and on-line registrations, database management, accounts processing and the preparation of conference materials. You will play an integral role in the operation of the largest conference of its kind in Australia. In addition to previous events administration and customer service experience, you have strong computer skills, an understanding of databases and meticulous data entry skills. Confident, flexible, and professional, you will display exceptional attention to detail, superb time management, and high level organisational abilities. experience with MYOB will be an advantage. You are bright, friendly and a quick learner. You have outstanding communication skills and a strong customer service orientation. If you would like to join two young and vibrant event professionals, we welcome your application. To register your interest, please forward your resume with a brief covering letter to [email protected]



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eVeNT AND sPONsORshIP COORDINATOR

Breast Cancer Care WA has an exciting position available for an event and sponsorship Coordinator within its Fundraising Department. The successful applicant must have a minimum of 3 years experience managing large scale events in the not for profit sector. The role is responsible for every single detail of the events from the ground up whilst at the same time sourcing and servicing a large number of major and minor sponsors. As such, an ability to work under pressure is essential as is a strong work ethic. The candidate must not only love events but be highly motivated to fundraise and continuously seek improvement. The position offers the candidate room to tap in to their creativity and strategic thinking. If you have the experience in the not for profit sector, love being challenged and want to work with a young, close knit and dynamic team, then this is the job for you. essential criteria• Minimum 3 years experience managing large scale events within the not for profit sector • Proven experience in sourcing and servicing both cash and in-kind sponsors • The ability and willingness to manage all aspects of an event from major infrastructure to minor details • A solid understanding of financial and reconciliation processes • Experience using a database including data entry, reporting and data analysis • The ability to multitask and work to conflicting deadlines • Established network of contacts • Excellent written skills across various applications including sponsorship submissions, creative writing and reporting • Excellent interpersonal skills including the ability to engage with contacts of all levels • Experience working with a creative agency and creating event collateral • Ability to think creatively and implement new ideas • Current drivers licence and a reliable vehicle Desirable criteria:• Experience utilising social media • Knowledge of other fundraising programs • Marketing and public relations experience • Experience working with volunteers Applications must address the selection criteria giving examples of events personally coordinated and include a covering letter and CV with two references. Please email your application to [email protected] For the JDF click on http://www.breastcancer.org.au/about-us/job-vacancies.aspx



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VeNUe OPeRATIONs sTAFFING OFFICeR

Level 2 $48,730 - $52,916 GOsAC

VenuesWest is Western Australia’s provider of premier sports, recreation and entertainment venues. established as the Western Australian sports Centre Trust in 1986, it is a statutory Authority managing Western Australia’s major state-owned sporting facilities.

VenuesWest owns the following seven venues on behalf of the Government of Western Australia;

• Challenge Stadium • Arena Joondalup • Midvale Speeddome • WA Athletics Stadium • WA Basketball Centre • Perth Motorplex (managed by a third party) • Perth Arena

Future Appointments

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies throughout the metropolitan area. In addition to this, should the successful applicant decline or vacate the advertised position, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from the initial date of the appointment.

Job DescriptionAn exciting opportunity exists for an organised and enthusiastic individual to coordinate all staffing requirements for the Venue Operations/Events Department. From Presets to P!nk, dancing to Danny Green, Michael Buble to basketball and everything in between, you will ensure operational, event and legislative requirements are met whilst optimising operational efficiency and customer satisfaction. As the successful applicant, you will have previous experience in the administration of events including staffing requirements, will be well organised with excellent time management skills and enjoy building good working relationships in a large team environment.

The nature of this full time role is that it will require mobility on a regular basis between VenuesWest’s portfolio of facilities. The office location is envisaged to be in VenuesWest’s Mt Claremont facilities.

VenuesWest offers an opportunity for someone looking for a challenge and the opportunity to work in an environment that supports a healthy, flexible work/life balance. All permanent employees are provided with a full gym and aquatic membership as well as discounts on programs and purchases in the café and sports stores



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Arcordia, C., & Barker, T. (n.d.). The employability prospects of graduates in events management: Using data from job advertisements. http://espace.library.uq.edu.au/eserv/UQ:10174/ca_tb_jobads.pdf (accessed February 4, 2011)

Beaven, Z., & Wright, R. (2006). experience, experience, experience. employer attitudes to arts and events management graduate employability. http://www.ijemr.org/docs/BeavenWright.pdf (accessed February 4, 2011)

Curtin University. (2010). Curtin handbook. http://www.business.curtin.edu.au/index.cfm?objectid=33183E66-E898-4BF7-e523A076AF06DD02 (accessed February 2, 2011)

Department of education, employment and Workplace Relations. (n.d). Job Outlook. Job Prospects: event and Conference Organizers http://joboutlook.gov.au/Pages/occupation.aspx?search=keyword&tab=prospects&cluster=&code=1493 (accessed February 2, 2011)

James, s. (2006). Tourism and Travel. sydney: Career FAQs.

The Careers Guide. (2009). Careers in events Management. http://www.thecareersguide.com/viewpage.aspx?page=EventManagement (accessed February 2, 2011)

Tourism Australia. (2009). experience the Opportunities: The industry’s guide to working with Tourism Australia. http://www.tourism.australia.com/en-au/documents/Corporate%20-%20Industry/Industry_toolkit_experienceTheOpportunities.pdf (accessed February 3, 2011).

Tourism Research Australia. (2010a). state of the Industry 2010. http://www.ret.gov.au/tourism/Documents/tmc/stateofindustry.pdf (accessed February 3, 2011).

Tourism Research Australia. (2010b).Tourism Productivity in Australia. http://www.ret.gov.au/tourism/Documents/tra/Tourism%20productivity%20in%20Australia_acc_FINAL.pdf (accessed February 3, 2011).

Tourism Research Australia. (2010c). Tourism Forecasting Committee, Forecast 2010 Issue 2, http://www.ret.gov.au/tourism/Documents/tra/Forecast_2010_Issue_2_FINAL.pdf (accessed February 3, 2011).

Tourism Research Australia. (2008). Through the Looking Glass: The future of domestic tourism in Australia. http://www.ret.gov.au/tourism/tra/Documents/Domestic%20Analysis/Through%20the%20looking%20glass.pdf (accessed February 3, 2011).

referenCes

Contacting the Careers Centre... Feel free to visit us at Building 303Email us at [email protected] us a call on (08) 9266 7802Or check out our website at www.careers.curtin.edu.au

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