A Better Run World Made Possible by SAP
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Transcript of A Better Run World Made Possible by SAP
A better run world made possible by SAP Kathleen Wilhide
In a better run world, businesses ‘hear’
what their customers are saying. “
”
The Future of Business
In the ‘always on’ world of social media, customers
share their experiences with brands more than ever.
But are companies listening? Social conversations
are a wealth of information on customer sentiment
that companies can tap into, better understanding
the customer’s voice while building relationships.
Social media analytics is more than just monitoring key words on
Facebook and Twitter, it is understanding the ‘tone’ of customer
feedback. T-Mobile is focused on winning in a fiercely competitive
market, leveraging social media to listen, engage, and resolve
customer issues better and faster. T-Mobile employees use SAP
Social OnDemand to mine the information on social networks and
understand customer conversations, taking action to drive
customer satisfaction, retention, and brand loyalty.
Customer Story Related Web Site
The Future of Business
85% of B2B buyers believe companies
should present information via social
networks. Source: Iconsive
The Future of Business
In a better run world, understanding
talent raises the bar on possibilities. “
”
The Future of Business
Managing talent has become a central strategy of
most businesses. Companies must adapt and
acquire new skills to stay competitive. It’s not just
about bringing in “the best and the brightest”
anymore. The market has become increasingly
complex, and enterprises need to build up talent on
multiple fronts.
The San Francisco 49ers used technology to retool their scouting
and evaluation systems. The goal - reduce uncertainty and
improve results in the drafting process. The 49ers scouting
application uses SAP HANA to improve player evaluations and
provide big-data analysis on performance. The team’s scouts now
use analytics to uncover new insights that redefine how a player’s
value helps achieve competitive advantage.
Related Web Site Related Video
The Future of Business
SAP makes NFL fantasy football real for more than 25 million fans.
The Future of Business
In a better run world, I’m empowered to
deliver exceptional customer service. “
”
The Future of Business
Vail Resorts seeks to create the “experience
of a lifetime” for their employees, which
leads to employees who are empowered to
provide an exceptional experience for each
guest. Rewarding top talent is paramount to
their success.
Related Web Site Success Story
Success Factors, an SAP company, helped Vail
Resorts implement a solution to reward employees who
go above and beyond to satisfy its customers. Talent
management software, delivered in the cloud, reaches
employees in hundreds of global locations. The
employees then share best practices that lead to
delighted customers.
The Future of Business
Talent management solutions from SAP help thousands
of employers nurture and reward their employees.
The Future of Business
In a better run world, connected
devices drive faster, more intelligent
business networks.
“ ”
The Future of Business
The Internet of things is transforming the quality of
life. Mobile, cloud and analytics converge and
make possible fast and intelligent interactions –
from conveniences such as remote thermostat
management to an improved standard of living for
millions by making new business models possible.
Related Web Site
Grundfos Lifelink is an innovative water supply system driven by
solar-powered water pumps with M2M enabled sensors.
Grundfos provides service on behalf of a community by
monitoring the system via the internet. Affordable fees for water
usage cover service and maintenance costs and are collected
via mobile payments. SAP helps Grundfos with analytic
reporting to support sustainable, self-financing water projects
that provide safe drinking water to the developing world.
Learn More
The Future of Business
M2M is experiencing rapid growth, with the number of
"things" connected to the Internet predicted to reach
50 billion by 2030.
The Future of Business
In a better run world, I prefer to shop
with companies who know what I like. “
”
The Future of Business
L’Oreal’s mission is to make each customer
feel uniquely pampered. The company is
undergoing an extreme makeover by
creating rich digital shopping experiences
for consumers around the world.
The SAP Precision Retailing solution helps companies
such as L’Oreal transform the customer experience.
Personalized engagement with consumers before,
during, and after the shopping experience helps
retailers build a loyal and meaningful relationship with
every customer.
Related Web Site Related Video SAP Precision Retailing
The Future of Business
SAP has the potential to transform the shopping
experience for $16 trillion in retail purchases
worldwide.
The Future of Business
In a better run world, my time is freed up to
focus on learning.
“ ”
The Future of Business
VU University Amsterdam wants to
simplify student life and reduce
administrative tasks so that students can
focus on their studies.
Related Web Site
The SAP Student Lifecycle Management application
helps educational organizations simplify and improve
the student experience, from matriculation to
graduation. Students can select classes, get their
grades, and explore financial aid within seconds instead
of hours, leaving more precious time for learning.
Related Story
The Future of Business
SAP helps higher education customers “unwire the
campus” and improve academic life for students in
more than 21 countries, from Korea to Mexico.
The Future of Business
In a better run world, my feedback is
used to improve medical products that
save people’s lives.
“ ”
The Future of Business
Customer Journey
Medtronic, Inc. creates life-changing therapies for
people with chronic diseases, reducing pain and
extending lives. It has made it a priority to collect
patient feedback on its products and to take
action on that feedback. The result – ensuring
quality patient care that saves and improves
lives.
The SAP HANA platform helps Medtronic gain valuable insight
from the feedback and complaints of its seven million patients.
This is no small task. Making sense of all of that data allows
Medtronic to act quickly to improve products or resolve any
issues. This gives Medtronic peace of mind that its products
are safely and reliably meeting the needs of its customers.
Related Web Site
The Future of Business
SAP customers produce 82% of the world’s medical
devices.
The Future of Business
In a better run world, my sports
equipment further fuels my passion. “
”
The Future of Business
Learn More
WeFunk makes high-end, handcrafted
longboards that are affordable for everyone. The
design and manufacture of these boards require
close collaboration across many global partners.
WeFunk needed to connect all of these partners
to get the best quality product under their
customers’ feet.
Video
Cloud solutions from SAP enable employees and business
partners of WeFunk to collaborate easily. Everyone has access
to the same information and is jointly accountable for success.
This enables WeFunk to produce the best long boards possible
and to get them to market faster.
The Future of Business
Cloud solutions from SAP enable thousands of
companies to collaborate on the design and delivery
of great products.
The Future of Business
In a better run world, I have a wide
choice of beers to suit any occasion. “
”
The Future of Business
Learn More
Molson Coors Brewing Company has been
delighting the world’s beer drinkers for over 350
years. Its passion and commitment to innovation
has yielded more than 100 brands of beer to
meet a wide variety of tastes.
SAP helped Molson Coors simplify operations and ensure that
their suppliers and distributors are all connected. Through
effective communications across its business network in the
cloud, Molson Coors can guarantee that a wide variety of beers
is available whenever and wherever consumers crave them.
Related Web Site
The Future of Business
SAP customers produce more than 77% of the
world’s beer.
The Future of Business
In a better run world, I am actively
engaged in improving my community
and my city.
“ ”
The Future of Business
Learn More
The ‘Boston about Results program aims to
improve the quality of life for the city’s residents.
The program strengthens the city’s connection
with people using online and mobile dashboards
that provide insight like never before to city
managers and citizens.
Boston About Results
The SAP Urban Matters initiative helps connect citizens with
their community. The goal is to increase citizen interaction
and provide visibility into public services. Citizens can
publicly post service requests and view performance
information on city programs, taking an active role to
improve the quality of city life.
The Future of Business
SAP solutions help urban governments in more
than 50 countries deliver better services to their
citizens.
The Future of Business
In a better run world, we can win the
fight against hunger.
The Future of Business
Customer Journey
Feeding America is the largest hunger relief
organization in the US, distributing 3 billion
pounds of food to 37 million people each year. It
aspires to end the war on hunger in America.
Feeding America(FA) uses the SAP Mobile Platform to more
efficiently distribute food and reduce operating expenses. By
capturing information during food pick-ups and deliveries, FA
reduces costs and waste, enabling it to increase food
purchases. Effective distribution and more food enables FA to
provide assistance to more people suffering from hunger.
Related Web Site
The Future of Business
SAP can help organizations manage resources and
improve food distribution to feed close to a billion
people that don’t get enough to eat each day.
The Future of Business
In a better run world, I prefer to buy products
from companies that care about the
environment.
“ ”
The Future of Business
Related Web Site
Leading global food producer Danone is
committed to healthy food and sustaining the
environment. Its vision: to create economic value
while creating social value. Danone’s aggressive
carbon reduction targets have dramatically
reduced fuel and energy consumption.
SAP helps Danone analyze the environmental impact of its
35,000 products. Every employee at Danone is held
accountable for reducing the company’s carbon footprint. The
SAP solution provides visibility that inspires sustainability and
changes how they do business.
Customer Journey
The Future of Business
100% of the top scoring companies in the Dow Jones
Sustainability World Index are SAP customers.
The Future of Business
In a better run world, I have the
information to play a proactive role to
control the spread of disease.
“ ”
The Future of Business
Related Website
The Desmond Tutu HIV Foundation (DHTF)
envisions an AIDS-free South Africa. Educating
the masses is the key to treating and preventing
AIDs, and lessens the impact of the HIV
epidemic on individuals, families and
communities.
Customer Journey
DHTF has grown 90% in four years. While impressive,
administrative tasks have increased, diverting attention from
critical on-the ground activities. SAP helps DHTF manage
growth via a grant and financial management system.
Volunteers have real-time, mobile access to information. This
insight is critical for DHTF to focus on AIDS treatment and
prevention, ultimately saving more lives.
Learn More
The Future of Business
SAP can help organizations manage the resources
needed to support all 33 Million people worldwide
who live with AIDS.
The Future of Business
In a better run world, my athletic
apparel gives me a competitive edge. “
”
The Future of Business
Related website
Under Armour(UA) started in a basement making
a t-shirt, unlike any on the market, to help
athletes perform better. Today, UA is a global
brand with $2B in revenue. Rapid growth, and
UA’s goal of continuous innovation, brings with it
the challenges of building a large, scalable
business.
Video
Delighting customers means making the best products that are
available when people want them. SAP helps UA synch supply
with rapidly growing customer demand, and supports UA as
they expand and innovate. From accessing the right data, to
forecasting the business, to building the best teams, UA is able
to empower athletes everywhere.
The Future of Business
SAP customers produce more than 86% of the
world’s athletic footwear.
The Future of Business
In a better run world, enjoying a fresh cup of
coffee also improves the lives of the coffee
growers and their families.
“ ”
The Future of Business
Java Republic plans on becoming a huge, international brand.
SAP helps integrate operations, manage inventory, and scale
the business. Employees can access live data from any
location. Increased visibility helps coffee sales stay on track. As
Java Republic grows, SAP helps them reach the next level of
success.
Java Republic’s passions are fresh, hand roasted
coffee; and ethical standards to improve the lives
of the people that grow the coffee. Its innovations
include the world’s first carbon neutral coffee
roastery. The results of this unique approach are
high growth, an expanded product line, and a
bright future.
Related Web Site Customer Journey
The Future of Business
SAP customers produce more than 82% of the coffee
and tea we drink each day
The Future of Business
In a better run world, I show my
loved ones that I am thinking of
them. ” “
The Future of Business
Customer Journey
Hallmark helps people reach out and make
meaningful connections with others. Its greeting
cards put emotions into words with tangible
reminders of appreciation, friendship, belonging
and love. For Hallmark, continuous innovation in
all areas of the business is essential to their
leadership.
SAP helps Hallmark meet consumer demand for its 49,000
products. Demand for greeting card and party supplies is
volatile due to quickly changing buying patterns, with holiday
spikes adding to the complexity. Hallmark wants to ensure
that the right greeting card is available when people
celebrate those special life moments.
Related Web Site
The Future of Business
SAP customers produce 93% of the
world’s greeting cards.
The Future of Business
In a better run world, I have enough
clean water to drink. ” “
The Future of Business
With less than 1% of world’s freshwater supply
usable, it is up to all of us to help conserve and
protect this precious resource. Anglian Water
aspires to provide sustainable water supplies for
current and future generations in the UK. “Love
every drop” is an initiative to drive awareness of
the impact that water has on our daily lives, and
the necessary steps to protect it.
Anglian Water relies on SAP to provide 1 billion liters of clean
water daily in the UK. SAP is at the heart of managing the
water supply and recycling services that Anglian Water
provides, giving them absolute confidence that the water is safe
and wholesome for their 6 million customers.
Customer Video Related Web Site
The Future of Business
By 2050 more than 40% of the world’s
population will live under severe water
stress. Source OECD
The Future of Business
In a better run world, I can proactively
reduce my energy consumption. ” “
The Future of Business
Customer Journey Related Web Site
In the past, the average person took power for
granted – until they lost it. Alliander is an energy
supplier committed to achieving a more
sustainable energy supply. Technical innovation
that enables ‘smart grids’ helps Allianders’
customers use energy more wisely.
Alliander works together with its customers to optimize one of
the world’s largest power grids. SAP HANA drives the data
collection and analysis from smart meters to give Alliander’s
3.5 million customers the information to be energy aware and
efficient, helping them reduce energy consumption by 10-20%
each month.
The Future of Business
By 2035, renewable energy (hydro, wind, solar) will
account for almost 1/3 of total electricity output.
.
The Future of Business
In a better run world, the environment is
free of hazardous waste. ” “
The Future of Business
Electronics waste poses significant risk to the
environment and human health. Panasonic is a
leader in electronic recycling, launching their own
initiative 14 years ago. They are a key player in
raising consumer awareness and to-date have
recycled more than 30 billion pounds of electronic
goods.
Panasonic relies on SAP Recycling administration to comply with
worldwide product end-of-life regulations, and to drive excellence
in recycling and reuse. In addition to compliance, SAP has
helped Panasonic reduce the time spent on recycling activities
by 50%, saving millions of dollars in recycling costs. They aspire
to become the No. 1 green innovation company in the
electronics industry by 2018.
Customer Story In the news Related Web Site
The Future of Business
By 2020 OECD country laws will mandate recycling
and optimized packaging.
The Future of Business
In a better run world, I enjoy personalized
service from vending machines. ” “
The Future of Business
© 2012 SAP AG. All rights reserved. 60
Vending machines offer us convenience in our
everyday lives. The vending machine industry is
transforming from a bunch of standalone,
impersonal, unintelligent boxes to a network of
connected, interactive smart machines.
The traditional vending machine knows nothing about its
customers, what’s been sold, or when to re-stock. The new
generation of smart vending machines uses machine-to-
machine(M2M) technology that knows consumers’ preferences,
personalizes offers, and allows payment via smartphone. Each
machine can communicate replenishment or repair needs to the
vendor in real time. SAP is uniting mobile, big data and cloud
capabilities to support the ‘internet of things’ such as smart
vending machines, helping vendors achieve supply chain
efficiency while providing consumers with a satisfying retail
experience. See the Video
The Future of Business
There will be 50 billion connected devices by 2030.
The Future of Business
In a better run world, businesses
understand each customer and reward
loyalty.
“ ”
The Future of Business
Loyalty programs should create unmatched,
personalized customer experiences. Mobile
devices and social media give consumers control
over their relationship with brands, and are
channels for 1:1 loyalty programs that court and
reward customers and give retailers valuable
insight.
Related Web Site
Loblaw, Canada’s largest grocer, launched a digital loyalty
program called PC Plus. Customers can download the PC Plus
app on their smartphone and receive personalized offers based
upon their purchases, earning points as they shop. The more they
use the app, the more personalized the offers become. PC Plus is
true 1:1 marketing that leverages SAP CRM and Mobile Platform,
helping Loblaw change the game of rewarding loyalty while
gaining insight to better serve each customer.
Video
The Future of Business
On average, loyal customers are worth up to 10 times as
much as their first purchase. [Source: White House Office of Consumer Affairs]
The Future of Business