A Better Internet for Legal Help - Stanford Law School...
Transcript of A Better Internet for Legal Help - Stanford Law School...
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A Better Internet for Legal Help
Stanford Legal Design Lab @LegalDesignLabMargaret Hagan @margarethaganApril 2017
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Our Driving Questions
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How can Search Engines be better front doors to legal help?
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How do we serve correct legal info, options, and actions to people who need help?
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How do we get legal support to people on their terms, in engaging ways?
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User Research Findings
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People are increasingly turning to Internet search to make sense of their life problems.
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Ideally, they want public, official sites to orient them and help them make a gameplan.
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Currently, though search results are overwhelming, confusing, and not always correct.
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Court + government sites do not have clear enough navigation, and usable design.
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What if?
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How to get there
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Create a standard mark-up schema for legal issues, processes, and services
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Get official, public information served up to people directly on search engine/social media pages
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Involve leading tech platforms in civic and legal help
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How do we connect people’s framings of problems with legal ones?
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What’s a more effective Search Results design for legal help?
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Thank you!Margaret HaganDirector of Legal Design LabStanford d.school/Law School
http://legaltechdesign.com
@margarethagan