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Transcript of 99469 633604361858906250
The Legend Of
Management Guru
The Real story of the Organization Which really shake all the Masters of Business Administration Experts
!
Dabbawala of Mumbai
The
Management Guru
WHO IS DABBAWALA?
• 5000 Dabbawala
• 2,00,000 Dabbas
• Six Sigma Certified
• ISO 2000 Certified
• Most are Illiterate
• Lecture MBA’s
• No strike for 116 years
• Prince Charles Friend
• India’s Top Brand
• Pride Of Marathas
• Icon Of Hard Work
• A management Guru
• It was the time when English were ruling the India
• New Government offices, Post Offices, Bridges etc. were being Constructed.
• No Mc’Donald or Pizza Hut• A Parsi Banker employed a person to
bring home made food to site of work• His Colleagues too liked this idea and
Started availing this service.• Slowly this evolved into the present
5000 strong Dabbawala System.
HOW THE DABBAWALA SYSTEM STARTED?
Hon. Mahadu Havaji Bacche
• Educated only up to Class 2
• Started the Dabbawala System with a handful of 35 Dabbawala in 1890
Hon. Dhondiba Medge
• Educated only up to class 4• Framed the Rules and
Regulations of Dabbawala
FOUNDER OF DABBAWALA SYSTEM
• Work is Worship.• Serving People is
serving god.• Annadan is Mahadaan.• The Decedents of the
Dabbawalas were the warriors in army of Chatrapati Shivaji Mahraj.
• Time is money.• Unity is Power.
BELIEVES OF DABBAWALA
• History- Started in 1890• Charitable Trust- Registered in
1956• Education:- 85% Illiterate • Total area Coverage:- 60Kms/ 70
Kms• Employee Strength:- 5000• Mukhadhams:- 635• No. of Dabbas:- 2,00,000 Dabbas
i.e. 4,00,000 transactions every day.
• Time Taken:- 3 Hrs.
WHAT IS NUTAN MUMBAI TIFFIN BOX SUPPLIERS ASSOCIATION?
• Error Rate:- 1 in 16 million transaction
• Six sigma Performance (99.9999)• Technological Backup:- Nil• Cost Of service:- Rs. 250- 300 per
Month• Standard price for all (Weight;
Distance; Space)• Rs. 30 Crore approximately Annual
Turnover.• “ No Strike” records as reach one a
share holder• Earnings:- 4000 To 5000 P.m
Q FACTOR OF DABBAWALA
• 0% Fuel• 0% Modern Technology• 0% Investment• 0% Disputes• 99.9999 Performance• 100% Customer
satisfaction• Food is taken from home
or mess & is delivered at office
MAJOR FEATURES OF SUPPLY CHAIN
• Wearing White Cap During business Hrs.
• Reporting To Duty on time• Behave Properly & respect
the customers• Carry Identity cards.
DISCIPLINE
Organizational Flowchart Of Dabbawala
President
Vice president
General Secretary
Treasure
Director (9)
Mukadaam
Member (500)
13 Members
CODING SYSTEM
• Initial Coding System used colored threads to mark 7 Islands
• Then Utilized thrown away cotton waste from tailors.
• Now using colour markers.E:: Code for Dabbawala Street at
residential stationVLP:: Residential Station Ville Parle3:: Code for Destination station.E.G :- Church gate9:: Code for Dabbawala at
Destination.Ex: Express towers ( Building name)12:: Floor no. in the building.
SOME EXAMPLES OF CODING SYSTEM:-
JOURNEY OF DABBAWALA
PICK UP DABBA FROM RESIDENCE & BRING IT TO ANDHERI STATION.
9:30 A.M- 10:30 A.M• This time period is Utilized for
collecting Dabbas from Different places around Andheri
• Dabbas are collected from different resources such as homes, hotels, messes etc. by Dabbawalas & brought to Andheri Station.
• Red Light, No entry etc. is crossed.• Now these collected Dabbas are
sorted according to Destination.• Wherever there is Dabba- There is
Dabbawala.
• 10:34- 11:20 A.M ( Andheri Station)• This time period is actually the
journey time. The Dabbawalas load the wooden Crates filled with Tiffin on t the luggage or goods compartment in the train.
• Generally, they Choose to Occupy the last compartment of the train.
• 12 coach Train• 4,000 Commuters• 8,000 Disputes• But no excuses Duty First.
JOURNEY IN THE LOCAL TRAIN
UNLOADING & SORTING AT DESTINATION STATION
• 11:20- 12:30 P:M ( Church gate Station)
• At this stage; the unloading takes place at the destination station
• Re- arrangement at Tiffin's takes place as per the Destination Areas & destination buildings
• Dabbas are Delivered by cycle; hand card or even walk.
ANNADATAS HAVING THEIR FOOD
• 12:30P.M- 1:00P.M (LUNCH TIME)
• Dabbawalas carry their Food with them
• Areas wise sit together & have their lunch
• The family that eats together stays together.
• 1:15- 2:30 P.M( At all destination stations)
• Here on begins the collection process where the Dabbawalas have to pick up the Dabbas from the offices where they had delivered almost an hour ago
• The Return journey by train where the group finally meets up after the day’s routine of dispatching & collecting from various destination offices.
• The Dabbawalas meet for the segregation as per the destination suburb.
COLLECTION OF EMPTY DABBA & SORTING AT DESTINATIONS STATION
RETURN JOURNEY
• 2:48- 3:30P:M• Usually since it is more of a
pleasant journey compared to the earlier part of the day; the Dabbawalas lighten up the moment with merry making; joking around singing.
• There is no cause of tension or worry as customer has eaten the lunch.
• Even if the Return journey is delayed little bit there is no problem.
• 3:30- 4:40 P.M ( At all Origin Stations.)
• This is the stage where the final sorting & dispatch takes place. The group meets up at origin station & they finally sort out the Tiffin's as per the origin area & the empty Dabba is delivered at the Respected Residence.
• The actual address of the residence is not mentioned on the Dabba. It is remembered by the Dabbawalas.
SORTING & DELIVERY OF EMPTY DABBA
• Dabbawalas got six sigma• Dabbawalas were invited to collect
the six sigma certificate they did not know what it is made of Gold or Bronze.
• The certificate is lying in cupboard eating dust.
• Dabbawalas got ISO 9001- 2000 for Excellence in service
• The only think that a “ Error is Horror”
• Dabbawalas work with Great efficiency without caring for any certificates.
SIX SIGMA CERTIFICATION BY FORBES GROUP