English for TourismSpring 2011

Announcements

Messages from the Eagle Project

Self-study stickers

Apply for My ET access codes

Grouping (5 in a group)

Find 4 others who you would like to work with. Write down their name and contact info. Fill up your names on the grouping list.

Are you a travel lover?

What’s the most unforgettable trip you had?And why is that?

Travel AgencyLesson 1

Careers in the Tourism Industry

Name some travel agencies in Taiwan.

What are some services a travel agency offer?

Picture Source: http://i.telegraph.co.uk/telegraph/multimedia/archive/00428/travel-graphics-200_428454a.jpg

Possible services from a travel agency

Booking airplane tickets

Booking accommodation

General Travel information

What else?

Car Rental

Booking theme park / museum tickets

Booking show /concert tickets

Applying for visa

Buying insurance

Booking restaurants

Arranging airport pickup

Reading

Careers in Tourism Industry (p.1-3)

p.1 Geographical (a)

Geography (n) the study of physical features of the earth and its atmosphere, and of human activity as it affects and is affected by these, including the distribution of populations, resources, land use and industries.Geology (n) the science that deals with the earth’s physical structure and substance, and the process that act on it.

Geo- of or relating to the earth

p.2

trillion 1,000,000,000,000

billion 1,000,000,000

million 1,000,000

output value

revenue: income from business activities or taxes

GDP: gross domestic product: the total value of the goods and services that a country produces in a year, not including income received from money invested in other countries

POP QUIZ

Try to read the following numbers. Can you say them correctly?

19,000,000,000

350,000,000

67,000,000,000,000

nineteen billion

three hundred fifty million

sixty-seven trillion

Need more practices…Visit Math Cats “Can you say really big numbers?”

http://www.mathcats.com/explore/reallybignumbers.html

p.2

Inbound vs. Outbound

Inbound Traveling toward a particular place

Outbound Traveling away from a particular place

accommodation: lodging, room and board

Travel agent

Visitor information

Transport organizer

Wholesaler

Tour operator

Cruise organizer

Event management

Tourism service representative

Cruise: cruise liner ocean liner

Reading discussion

1. Why does traveling become part of modern lifestyle in the 21st century?

2. How was the development of Taiwanese travel industry in recent years?

3. Who can be an ideal candidate to work in the travel industry?

About Ticket Reservation

Information needed for making flight reservations

Departure date, return date… what else?

Round-trip, One-way, multi-city?Which class?Airline preference, seat preferenceMeal preference, frequent flyer number

pp. 4-6

Non-stop flight vs. Direct Flight

Non-stop flight:refers to any flight which does not involve any intermediate stops

Direct flight:refers to any flight between two points by an airline with no change of flight number

Connecting flight

When there is a change in flight number,the subsequent flight is referred as a“Connecting flight”

A non-stop flight? orA direct flight?

Economy Class (Coach Class)

Business Class

First Class

Ticket types

Paper ticket

Electronic ticket

E-ticketItinerary:a travel document recording a planned route or journey

1

2

3

4

5

Seat selection

http://www.seatguru.com/

Aisle seat or window seat?

Self Check-In / E Check-in

Confirmatio

n Number

Passport

Credit CardFrequent Flyer

Card

How it works?

Check-in

Select / Change seat

Print / Reprint Boarding Passes

Print the receipt

Check luggages*

ActivityP.7

Reference: http://www.air-ticket.us/info/airline-ticket-abbreviation.php

A German airline, the largest airline in Europe in terms of overall passenger carried

http://www.lufthansa.com/us/en/homepage

Writing PracticeFilling in Forms

TASK 1: Filling in Forms

Customs Declaration Form:a from to declare whether or not the tourists carry controlled or restricted items, such as…?

Inbound Taiwan

1. Alcoholic beverage and cigarettes over the quantity of duty exemption (alcoholic beverage 1,000 c.c., 200 cigarettes, or 25 cigars or 1 pound of tobacco).

2. Foreign currency more than US$10,000.

3. New Taiwan Dollar more than NT$60,000.

4. Gold exceeding a total value of US$20,000.

Inbound Taiwan (cont.)

5. Chinese currency more than RMB$20,000.

6. Any aquatic products or animal, plant or any endangered species of wildlife or products thereof.

7. Unaccompanied baggage.

8. Other dutiable articles or things to be declared.

For more info: http://kaohsiung.customs.gov.tw/ct.asp?xItem=20209&ctNode=6644

http://www.baphiq.gov.tw/ct.asp?xItem=9871&CtNode=2296&mp=1

Inbound Taiwan (cont.)

NO GREEN LANE Nothing to declare

YES RED LANE MUST file a written declaration form

If you visit the USA

How to fill out your declaration form

Each individual arriving into the United States must complete the CBP Declaration Form 6059B. If you are traveling with other immediate family members, complete one form per family unit.

Tips

Using black or blue inks

Writing in Capital letters

Fill in the info correctly

Be sure to sign your name and date.

Please use the information on p.11 to fill in the US customs declaration form

for Ms. Tsai

Speaking Practice:Reserving a Transportation

Ticket (p.11-13)

Words/Phrases to know…

round trip; single trip / one-way

depart from (place)arrive at (place)

non-stop flight

The ticket has to be issuedissue visas/certificates / passports / licenses

itinerary: a travel document recording a planned travel route

confirm: make (a provisional arrangement or appointment) definite

How do you read the following symbols?

~ @

#

$ ^

&

*

! %

How do you read the following symbols?

tilde at

number signpound sign

dollarampersan

d

asterisk

caret

exclamation

issue (v.) + nto officially give something or make something

available a statement or announcement

alert, apology, declaration, notice, reminder, statement, warning

a document giving information document, invoice, letter, press release, questionnaire

a document giving permission or proof badge, card, certificate, invitation, license, passport, permit, prescription, receipt, ticket, visa

an order command, instruction, order

money or something worth money check, coin, refund, stamp, token, voucher

It’s your term…

ACTIVITY: PAIR WORK

p.13

WHAT TO DO

Role-play--- Calling to make a flight reservation.

You are going to demonstrate the conversation between a ticket agent and a customer.

Student A: Ticket agent

Student B: Customer

Information…

Round-trip ticket

Destination: Singapore

2 adults and 2 children under 12

You have to decide the Departure city, length of the trip, level of class, etc. You can also make special requests for meals and seats.

Review

Questions?