9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO)...

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9.3 Computer 9.3 Computer System Support System Support

Transcript of 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO)...

Page 1: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.

9.3 Computer 9.3 Computer System SupportSystem Support

Page 2: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.

Total Cost of Operating Total Cost of Operating Computer SystemsComputer Systems

Total Costs of Ownership (TCO) – costs of installing, operating & maintaining

• Includes– Purchasing & installing SW upgrades– Diagnosing/repairing HW, SW, network problems– Replacing HW, SW– Electricity & A/C– Training users & tech support– Staffing/running tech support depts

Page 3: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.

Example 1Example 1Janis Markets, Inc has 96 desktop computers.

In March, Janis spent $64,222 on replacement computer parts. $30,707 on the labor to replace the parts $9229 on SW upgrades, and $6783 on the labor to upgrade the SW. What was the total spent on parts, upgrades, & labor? What was the avg spent per machine?

Page 4: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.

Tech SupportTech Support • Outsourcing – some companies hire outside

firms for tech support

Example 2Bi-State Forms, Inc has 1864 computer users.

They wish to provide a ratio of tech support personnel to computer users of 1:50. How many tech support people will they need? If tech support people avg salaries of $4800 a month, what should be budgeted for their salaries for the year?

Page 5: 9.3 Computer System Support. Total Cost of Operating Computer Systems Total Costs of Ownership (TCO) – costs of installing, operating & maintaining Includes.

Wrap It UpWrap It Up


Flyer Costs Total

Flyer Costs Total

Total Costs of Ownership Calculations and Worksheets …€¦ · Present Value of Capital ... Total Costs of Ownership Calculations and Worksheets by Building 2. ... Total Costs of

Total Costs of Ownership Calculations and Worksheets …€¦ · Present Value of Capital ... Total Costs of Ownership Calculations and Worksheets by Building 2. ... Total Costs of

productionmanager - psilogistics.com · Reduced costs for support and maintenance of the systems also have a positive effect on the operating costs (TCO – Total Cost of Ownership).

productionmanager - psilogistics.com · Reduced costs for support and maintenance of the systems also have a positive effect on the operating costs (TCO – Total Cost of Ownership).

Ins and Outs of Indirect Costs Under the Super Circular ......Total Costs 0 0 0 1,222,222 2,126,667 846,667 254,444 25 NICR using Total Direct Salaries Base TOTAL Expenses Total Costs

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Estimating Owning & Operating Costs

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Slide 1 Leverage Operating Leverage: The use of fixed operating costs as opposed to variable operating costs A firm with relatively high fixed operating.

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Economic profit = total revenue - all economic costs Economic profit = total revenue - all economic costs Economic costs include accounting cost (explicit.

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OPERATING COSTS OF TRUCKING · PDF file7.2 Montreal-St John’s ... Operating Costs of Trucking and Surface Intermodal Transportation in Canada “” Associates. : ... Operating Costs

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Estimating Owning and Operating Costs

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Chapter 2. Cost-volume-profit analysis examines the behavior of total revenues total costs operating income as changes occur in the output level selling.

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4. AIRCRAFT OPERATING COSTS - Federal Aviation ... Operating Costs 4-1 4. AIRCRAFT OPERATING COSTS 4.1 INTRODUCTION This section provides estimates of variable and fixed aircraft operating

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Energy Solutions - Meeting the Energy Efficiency …...slide 2 ” Energy Facts and Challenges “ For some, energy costs constitute more than 25 percent of their total operating costs,

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