9/23/2014ETM 627: Quality Management - McMullan, Lambertson2.
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Transcript of 9/23/2014ETM 627: Quality Management - McMullan, Lambertson2.
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Leadership
Legal and Ethical Behavior
Vision, Values and Mission
OrganizationSociety/Key Communities
Pets Pet Owners Local Communities
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Strategy Development
Strategic Objectives/Goals
Action Plan
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Performance Reviews
Daily Weekly MonthlyNestle Purina Pet Care Company (NPPC)
Safety Operational
Quality Financial
Production Market
Waste/Scrap
•Review levels & trends in data•Analyze cause of good and bad performance•Change action plans & strategies when needed
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•Recruitment–Website–Employees–Longevity–Temporary Contractors
• Retention– Work/Life Balance– Adoption
Assistance– Backup Child Care– Bring Pets to Work– Elder Care– Lactation Lounge
(HQ)– On-site Services– Flextime– Peer Recognition
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New Products•Buy Out•Develop Internally
Emergency Readiness
•Plans & procedures•Training for employees•Frequent drills & audits•Close relationships with local fire/police•Cross-Functional Emer. Response Teams
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Key Requirements (Metrics)Key Performance Indicators (KPIs)
(Focus on Outputs or Outcomes)Process Performance Indicators (PPIs)
(Focused on Inputs & Process Measures)
Market Share Growth
Number of New Products Introduced
Shelf Space Allotments
Advertising/Promotion Effectiveness
Overall Performance of a TeamPersonal Performance Target for
Individual Employee
Weekly Operational Reviews•Owner for each Process & Sub-process•Analysis of metrics•Develop Action Plans
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