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**IMPORTANT NOTICE** ONLINE BIDDING PROCESS

Bid pricing must be submitted online through Alameda County Strategic Sourcing Supplier Portal.

The following pages require signatures and must be scanned and uploaded to Alameda County Strategic Sourcing Supplier Portal:

1. Exhibit A – Bid Response Packet, Bidder Information and Acceptance pagea. Must be signed by Bidder

2. Exhibit A – Bid Response Packet, SLEB Partnering Information Sheeta. Must be signed by Bidder b. Must be signed by SLEB Partner if subcontracting

to a SLEB

Please read EXHIBIT A – Bid Response Packet carefully, INCOMPLETE BIDS WILL BE REJECTED. Alameda County will not accept submissions or documentation after the bid response due date. Successful uploading of a document does not equal acceptance of the document by Alameda County.

https://ezsourcing.acgov.org/psp/SS/SUPPLIER/ERP/h/?tab=DEFAULT

WILLIE A. HOPKINS, JR., Director

COUNTY OF ALAMEDAREQUEST FOR PROPOSAL No. 901510

for

Inmate Telephone with Service Enabled Tablets

For complete information regarding this project, see RFP posted at http://www.acgov.org/gsa_app/gsa/purchasing/bid_content/contractopportunities.jsp or

contact the County representative listed below. Thank you for your interest!

Contact Person: Sabrina Teixeira, Procurement & Contracts Specialist

Phone Number: (510) 208-9624

E-mail Address: [email protected]

RESPONSE DUEby

2:00 p.m.on

July 7, 2017through

Alameda County, GSA-Procurement Strategic Sourcing Supplier Portal


Alameda County is committed to reducing environmental impacts across our entire supply chain. If printing this document, please print only what you need, print double-sided, and use recycled-content paper.

1401 Lakeside Drive, Suite 907 Oakland, CA 94612Phone: 510-208-9600 Website: http://www.acgov.org/gsa/departments/purchasing/

Revised 03-13-2017

http://www.acgov.org/gsa/departments/purchasing/


http://www.acgov.org/gsa_app/gsa/purchasing/bid_content/contractopportunities.jsp

COUNTY OF ALAMEDAREQUEST FOR PROPOSAL No. 901510

SPECIFICATIONS, TERMS & CONDITIONSfor

Inmate Telephone with Service Enabled Tablets

TABLE OF CONTENTSPage

I. STATEMENT OF WORK 4A. INTENT 4B. BACKGROUND 4C. DEFINITIONS 5D. BIDDER QUALIFICATIONS 7E. SPECIFIC REQUIREMENTS 8F. DELIVERABLES/REPORTS 28

II. CALENDAR OF EVENTS 33G. NETWORKING / BIDDERS CONFERENCES 33

III. COUNTY PROCEDURES, TERMS, AND CONDITIONS 34H. EVALUATION CRITERIA / SELECTION COMMITTEE 34I. CONTRACT EVALUATION AND ASSESSMENT 39J. NOTICE OF INTENT TO AWARD 39K. BID PROTEST/APPEALS PROCESS 40L. TERM / TERMINATION / RENEWAL 42M. BRAND NAMES AND APPROVED EQUIVALENTS 42N. QUANTITIES 43O. PRICING 43P. AWARD 44Q. METHOD OF ORDERING 45R. WARRANTY 46S. LIQUIDATED DAMAGES 46T. ACCOUNT MANAGER / SUPPORT STAFF 47

IV. INSTRUCTIONS TO BIDDERS 47U. COUNTY CONTACTS 47V. SUBMITTAL OF BIDS 48W. RESPONSE FORMAT 50

ATTACHMENTS EXHIBIT A - BID RESPONSE PACKETEXHIBIT B - INSURANCE REQUIREMENTSEXHIBIT C - VENDOR BID LISTEXHIBIT D - ACSO CALL TYPE SUMMARYEXHIBIT E – SITE CLEARANCE FORMEXHIBIT F – ALAMEDA COUNTY INFASTRUCTURE CABLING SPECIFICATIONSEXHIBIT G – PREA CONTRACTOR BROCHURE

Specifications, Terms & Conditionsfor Inmate Telephone with Service Enabled Tablets

I. STATEMENT OF WORK

A. INTENT

It is the intent of these specifications, terms, and conditions to locate qualified vendors who are interested and capable of providing inmate telephone service including telephones and service enabled tablets utilizing state of the art technology and equipment for inmates in custody at correctional facilities managed by the Alameda County Sheriff’s Office (ACSO).

The selected Contractor shall provide the services in County facilities, at no cost to ASCO or the County. All cost for the services shall be the responsibility of the Contractor including but not limited to equipment, installation, connectivity, maintenance, storage, hardware, software, security, training, and any other implementation services necessary to furnish County with state of the art technology and equipment to meet the specification herein. One of the key objectives of the services will be to enable inmates to communicate with family, friends and others in the community, while also controlling inmate telephone usage and limiting the use of telephones for illicit activity. A necessary part of the service, by using current technology, is to ensure the safety and security of staff, inmates, and the public.

The County intends to award a four-year contract (with one option to renew for one additional year) to the most responsible bidder(s) whose response meets or exceeds the County’s requirements. The RFP includes descriptions of specific functionality of the equipment and services that are required, however, vendors may propose advanced technologies and different services as long as they meet the requirements set forth in the RFP. Proposals must clearly explain how any alternatives meet or exceeds the RFP requirements and how the alternatives will achieve the same goals and results.

B. BACKGROUND

ACSO Detention and Corrections is managed by the County Sheriff, who is primarily accountable for the care, custody, and control of the inmates housed in two separate detention facilities:

Santa Rita Jail (SRJ), 5325 Broder Boulevard, Dublin, CA

Glenn E. Dyer Detention Facility (GEDDF), 550 6th Street, Oakland, CA.

Santa Rita Jail (SRJ), Dublin

SRJ is the larger of the two detention facilities currently operated by ACSO. There are 18 housing units and the facility can hold approximately 4,200 inmates. This facility’s current average daily population is 2,180 inmates. Some of these inmates are held under contract with local, State, and Federal governments.

SRJ currently has 697 wall mounted phones, 3 roll around phones, and 37 TTY phones.

RFP No. 901510


Glenn E. Dyer Detention Facility (GEDDF), Oakland

GEDDF is a high-rise facility currently housing an average daily population of 440 inmates, with a maximum capacity for housing 800 inmates. The population of this facility may also vary due to contracts with the Federal Government and State of California.

GEDDF currently has 110 wall-mounted phones, 0 roll around phones, and 6 TTY phones.

Approximately 45,000- 50,000 inmates are processed through the County’s detention and corrections’ facilities each year. Due to the changes to the California law affecting state prisons, inmate population numbers are in flux. The inmate population is cyclical, typically with a higher census during the winter months.

Current Provider

The current provider for inmate telephone services is Global Tel Link (GTL) (“Current Services”). The Current Services platform is network-based. The Current Services provide inmates with access to local toll (intralata), long distance toll (interlata), interstate, intrastate, and international calling.

Currently inmates have the ability to pay for telephone services through the commissary vendor. The vendor awarded a contract as a result of this RFP must provide a Payment Platform and is required to interface with the commissary vendor. Trinity is the current commissary vendor.

Transition Period

It is the intent of the County to have this contract begin with a transition period of at least 30 days prior to the termination of the current contract. The transition period is to allow the successful bidder to establish the infrastructure and training required to operate the ITS. The successful bidder shall begin providing the telephone and tablet services immediately on termination of the current contract which is currently scheduled to expire on October 31, 2017.

C. DEFINITIONS

The following definitions apply to this procurement:

Complementary Content: Content approved by ASCO to be provided through the intranet and Tablets at no charge. This may include books, videos, educational materials, correctional facility information, surveys and materials provide by other entities.

Inmate Telephone System (ITS): The total system for providing calling services to inmates, which includes Telephones and Tablets, and the other services that are provided through

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the Tablets. The system includes equipment including hardware, software, telephones and tablets.

Inmate Telephone System Services (Services): All of the services to be provided by the Contractor including the ITS, installation, connectivity, Streaming Services, maintenance, support services, storage, security, training, and all other services and items included in the RFP.

Instruments: The telephones and tablets through which services are provided.

Jail Management System (JMS) - The software management system in use at the correctional facilities. The current Alameda County Sherriff’s Office JMS is ATIMS.

Payment Platform: The process and system to be established by the Contractor so inmates may pay for Telephone and Tablet services. The Payment Platform will include a process for payment with inmate funds, including transfer from their trust/commissary account and a process for receipt and payment using funds from call recipients or others that arrange for ‘prepayment’ for an Inmates calls or deposit of funds for Streaming Services.

Restricted Numbers: Phone numbers that are blocked from being able to be called on either a system-wide basis or a case-by-case basis, as verified by ASCO. These numbers are programmable into the ITS by the Contractor or ACSO. Contractor shall not delete, add or change any restricted number without approval of ACSO.

Streaming Services: Movies, books, music, games and other activities and services provided through the intranet for a fee paid by the inmate.

Tablets: A mobile computer with a touchscreen display that is service enabled to make telephone calls and provide free and fee based services including books, movies, music and games.

Telephones: The telephones used by inmates for calls, including wall mounted, roll around and TTY phones.

Unmonitored Numbers: Phone numbers that have been specifically approved and identified by ACSO or the Court and when called cannot be audibly monitored; typically these are phone numbers for attorneys and doctors.

Unbillable Number: A phone number that Contractor has determined cannot receive collect calls because the accounts of the owner of the phone number are not in good standing for failure to pay. The call recipient and inmate shall be provided the opportunity to complete the call by a prepaid format, including through the inmates Payment Platform account. If both the call recipient and inmate decline to continue the call in a prepaid format, the service provider may stop the call from continuing.

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Users: The inmate placing the call and the recipient of the call.

D. BIDDER QUALIFICATIONS

Bidders must be able to safely and securely provide the Inmate Telephone System Services (Services). Services must include the ability for collect calls, prepaid calls and payment of calls and Streaming Services by the inmate through a Payment Platform. Bidder must be a reputable, qualified, firm experienced in providing inmate telephone services in a corrections environment. Due to the complex nature and security concerns of corrections facilities, Bidder’s must meet the following minimum qualifications:

1. Bidder shall be regularly and continuously engaged in the business of providing and administering inmate telephone service and installation for the past five (5) years to a minimum of three (3) city, county, state, or federal correctional facilities. Experience must be demonstrated by references provided by Bidder at the time of the bid, all references must be individuals working directly with or managing the day-to-day operations of the inmate telephone system.

2. Bidder shall have at least one (1) contract for the provision of inmate telephone services for systems with Tablets that are currently installed, functioning, and operational in at least one (1) correction facility. Experience must be demonstrated by references provided by Bidder at the time of the bid.

3. Bidder’s organization must have qualified, trained, and certified staff dedicated to the sole purpose of supporting the Telephone and Tablet system installed including, but not limited to, service technicians and technical support for the life of any contract awarded pursuant to this RFP.

4. Bidder must possess a complete and valid title to all software, with the right to provide or license it to the County.

5. Bidder’s employees, agents and subcontractors entering the facilities, including for the Bidders Conferences, must submit to and pass a security and background check performed by the ACSO.

6. Any Bidder awarded a contract as a result of this RFP is solely responsible for all costs related to any and all claims, lawsuits and other proceedings related to the Services including but not limited to payment of all expenses and costs of investigation, reasonable attorney fees, expert witness fees, damages, and other litigation-related expenses.

7. Bidder shall possess, at the time the proposal is submitted and through the term of the contract, all permits, licenses and professional credentials necessary to supply product and perform services as specified under this RFP.

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Bidders must provide a live demonstration, including calling, Streaming Services and query and analytical tools. Bidders must bring to the demonstration (A) tablet in a case (B) empty case (C) tablet with no case. Bidders must be prepared and demonstrate the following:

Telephone callso How the public would access and make payments into Payment Platform.o Quality of phone call on Tablet.

Tablet serviceso Ease of use and quality of services through Tablet.o Quality of tablet and compliance with RFP requirements.

Administrative tools and features, including reports, query and analytical tools.

E. SPECIFIC REQUIREMENTS

The following are the minimum requirements for the services, including equipment, to be provided. Advanced or alternative technology that provides at least the levels of the specific functionality of the equipment and services described may be proposed with a description of how the alternative(s) meets or exceeds the specified requirements. All services are to be provided at no cost to the County.

1. Inmate Telephone System

a. General. Contractor shall provide a comprehensive ITS package.

(1) The ITS telecommunications network package must have reliability, stability, and ease of use.

(2) Contractor is responsible for paying for and installing all physical plant requirements (power, security, data, cabling, physical space, HVAC, etc.), unless otherwise specified in writing by County.

(3) Contractor is responsible for all cost associated with its system including but not limited to payment of County costs associated with developing and maintaining the software interface between the JMS and ITS, and obtaining, developing, and implementing the interface requirements to implement the ITS and associated services (i.e. PINs, Payment Platform, etc.). Any cabling, wiring, or conduit installed becomes the property of the County at termination of the contract, unless County specifically requests that the Contractor remove any or all of the installed cable wiring or conduit, which shall be done at the Contractor’s expense.

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(4) Contractor’s employees, agents, and subcontractors working at the correction facilities must pass and maintain, to the satisfaction of ACSO, a security and background check performed by ACSO (“Clearance”).

(a) Failure to pass, divulge information, or comply with the background process will prohibit an individual from entry into ACSO facilities on behalf of or to perform work for Contractor.

(b) If a Clearance is refused for any individual, Contractor will be notified and Contractor shall provide a replacement suitable to ACSO.

b. Integration.

(1) The ITS shall have the capability to accurately import the current call list, which includes blocked, confidential, pre-programmed, and others as identified by ACSO. Contractor must successfully complete importation of the current call list prior to the ITS becoming operational.

(2) Contractor shall adapt its system to the ACSO generated Personal Identification Numbers (PINS) for each inmate and the Personal Authorization Numbers (PANS) generated by the County's Jail Management System.

(3) Contractor shall provide a web-based platform to allow County personnel access to the system from any portal. Contractor shall not limit the number of logins assigned to County personnel. Proposals should include a description of how access will be provided and any levels of administration access, for example passwords and levels of customized access, such as for blocking numbers and making administrative changes.

(4) All moves, add-ons, changes to and new installs of the equipment, hardware and software (collectively Modifications) that occur during the contract term, will be the sole responsibility of the Contractor. All Modifications must be pre-approved by County and once approval is given, Contractor shall proceed with the Modifications at their own cost.

c. Schedule. Contractor shall plan, finance, and implement the integration and testing of all required equipment and software relative to the new ITS, without impacting the normal daily operation of the existing inmate telephone system.

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(1) Contractor shall submit a detailed schedule to ASCO for approval that includes plans and schedules for installation and operation of Telephones and distribution of Tablets. The schedule shall be prepared and implement to minimize impact to facility operations.

(2) The ITS shall become fully operational upon the successful completion of all system integration testing and acceptance by the County, including review and approval by the County Inmate Services Manager. System integration and acceptance test criteria shall include:

(a) Telephones: All Telephones shall be tested and verified as operational and without deficiencies.

(b) Tablets: All Tablets shall be tested and verified as operational and without deficiencies.

(c) Administrative Functions: There shall be a test run of administrative functions including ACSO passwords and access, the Payment Platform, reports and analytical and query tools.

(d) Phone Numbers: A test to verify that the current call list, including blocked, confidential, pre-programmed, and others as identified by ACSO is fully imported and functional.

d. Back Up and Disaster Plans. Contractor must have a detailed Back-Up or Redundancy Plan, as well as a Disaster Recovery Plan. Contractor must have clear processes, policies, and procedures for continuation of the Services consistent with all requirements in the RFP preceding and/or following a natural or human-induced disaster. These should be included in in the proposal.

2. Payment, Charges and Billing.

a. Payment Platform. Proposals must include a proposed Payment Platform with a discussion of what it will include and how it will interface with the County and systems of other vendors. The proposal should explain how the inmates will access the Payment Platform, and how funds in and out of the Payment Platform will be tracked for the inmate. Contractor’s Payment Platform must meet the following minimum criteria:

(1) Efficiently interact with the commissary vendor to allow inmates to use funds in their commissary account to pay for Telephone and Tablet services.

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(2) Ability to efficiently and immediate transfer money from the inmate’s trust fund/commissary account to the Contractor’s Payment Platform.

(3) Accept funds for inmates, including funds from family and friends, for placement in an account established and operated by Contractor for use by an inmate.

(4) Contractor shall have a mechanism in place for immediately releasing any funds in an inmate’s Payment Platform accounts to be paid to the inmates immediately upon receipt of notification that inmate is being released. Any funds remaining in an inmate’s shall be fully refunded to the inmate and shall not be transferable to an inmate remaining in custody.

b. Billing.

(1) Contractor is responsible for the billing and collection of all inmate calls in accordance with FCC and CPUC recorded and approved tariff rates and the contract. Contractor is responsible for revising and updating billing and collection practices to comply with changes in law, including regulations, and with court orders and decisions.

(2) Proposals must clearly provide the payment options for all Users including for collect, prepaid, and Payment Platform calls.

(3) The County will not be responsible for any uncollectible charges, including but not limited to incomplete calls and bad debt on collect calls.

(4) Contractor shall not bill Users for incomplete calls (e.g., network intercept recordings, busy signals, no-answers, etc.).

(5) All billing must be direct to the inmates or third parties, such as family members, without involvement of the County.

c. Commissary Purchasing.

(1) The ITS must provide the ability for inmates to order from the commissary through Telephones and Tablets.

3. Phone Calls. Telephones and Tablets must include, at minimum, all of the following features:

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a. Calling.

(1) Permit one-way outgoing calls that are prepaid, billed to the Payment Platform, or charged to the called party.

(2) Provide an automated operator telephone system for all calls.

(3) The automated operator shall be designed for use by the hearing impaired and in accordance with all applicable laws. There must be provisions for the deaf which comply with Americans with Disabilities Act (ADA), and Telephone Devices for the Deaf (TDD) regulations and standards. Contractor shall provide fixed and mobile TDD Telephones based on the needs of each facility, as determined by the County.

(4) Provide international call services throughout Canada, Mexico, South America, and to overseas destinations.

(5) Provide call services to County approved numbers such as the Prison Rape Elimination Act representatives, Probation, Public Defenders’ Office and other numbers as determined by County at no cost to County, caller or the recipient of the call.

(6) Provide speed dialing for phone numbers approved by County.

(7) Telephones located in the intake areas will be configured to allow inmates to make unlimited free local calls to landline and cell phones, at no cost to the County. These calls shall not require PINS however shall otherwise comply with all requirements of the contract including recorded greetings to the call recipient, retention procedures and inclusion in queries and reports.

(8) Provide free calls to the California Relay Service (CRS) to assist hearing-impaired inmates.

(9) Call set-up and acceptance process must be completed within 30 seconds or less (from off-hook to call connection/rejection). The call length timer shall not starts until positive acceptance of the call is made.

(10) The system shall not allow chain dialing and secondary tones, "hook switch dialing,” and other fraudulent activities. Inmates shall be required to hang up before dialing a new number.

(11) The ITS shall at all times :

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(a) Mute the inmate's ability to speak to the call recipient until the call is accepted;

(b) Not allow the inmate to hear the recipient until the call is accepted;

(c) Disable the telephone keypad during a call.

b. Call Blocking. The ITS must:

(1) Block all three-way calling, conference calling, and call forwarding.

(2) Permit a called party to block all future calls from the County jails.

(3) Block calls to Restricted Numbers on a system-wide basis or a case-by-case basis, as directed by ASCO. Restricted numbers will be verified by ACSO and programmable by the Contractor or ACSO into the ITS. Contractor shall not delete, add or change any limitations on a Restricted Number without approval of ACSO.

(4) Adhere to the following :

(a) Calls shall not be blocked due to a lack of local exchange carrier (LEC) or competitive local exchange carrier (CLEC) billing agreements with Contractor.

(b) Calls may be blocked for collect calls to Unbillable Numbers or when the call recipient refuses to pay for calls. However, for any number that is blocked related to the inability or failure of the call receipt to pay past or current charges, the call recipient and inmate shall be provided the opportunity to complete the call by a prepaid format. If both the call recipient and inmate decline to continue the call in a prepaid format, the service provider may block/ not authorize the call to continue.

c. Security. The ITS must:

(1) Flag, archive, and generate alert reports for unauthorized call attempts, including attempts to Restricted Numbers.

(2) Provide the ability for authorized County staff to selectively monitor call activity in real time and to immediately terminate any call.

(3) Retrieve and generate inmate unauthorized call activity logs for call periods as specified by the County.

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(4) Provide for all calls to be monitored, recorded, and archived, with the exception of calls made to Unmonitored Numbers. Phone numbers for Criminal defense attorneys, including the County Public Defender, California Bar list and Alternate Public Defender will be identified as Unmonitored Numbers. Phone numbers for criminal defense attorneys must be verified by ACSO and shall be programmable by the Contractor or ACSO into the ITS. Contractor shall not delete, add or change any Unmonitored Number without approval of ACSO.

(5) Provide sufficient security safeguards to preclude fraudulent use of the system. Such safeguards shall include, but not be limited to:

(a) The prevention of incoming calls;

(b) Detection and rejection of outgoing calls to Restricted Numbers and otherwise unauthorized numbers and calls; and

(c) Attempts to initiate 3-way calls, call forwarding, and calls to non-billable numbers.

(6) Have the capability to record the content of all telephone connections. The recorded call must be stored for retrieval for a period of at least one (1) year after the call is placed, and the system must have the capability to transfer the recorded calls to removable media for archiving, or review. Contractor must have the ability to search and access stored calls and deliver the call at the request of ACSO or pursuant to a court order, which shall be done at no cost to County.

(7) Provide for automated turn on and shut off of Telephones and Tablets at times designated by ACSO and for the immediate manual system shut off by ASCO staff.

(8) The system shall allow multiple approved County staff and designees to simultaneous access the system without compromising security or prevention of unauthorized use and access to the system.

(9) Bidders invited for an oral interview should be prepared to discuss their technology, capabilities and practices related to prevention of fraud and abuse.

d. Tracking. The ITS must have the ability to locate and provide information in a simple format that can search, at minimum, using the any or all of the following criteria:

(1) Inmate PIN/booking number;

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(2) Date and time;

(3) Telephones individually or by groups;

(4) Call type (i.e. Payment Platform, collect, free);

(5) Facility and facility locations (housing units);

(6) Called number; and

(7) Call status including incomplete and complete calls.

e. Call Announcement and Instructions

(1) The system shall provide an initial greeting and instructions to the called party that state the following:

(a) That call is from the County of Alameda Jail and is subject to recording and/or monitoring.

(b) For any collect call, the called party shall be informed of the cost of the call prior to accepting the call.

(c) The identity of the inmate by name.

(d) Provide the called party with the opportunity to accept or reject the call and to block future calls.

(2) Automated call instruction/announcements shall be in English and Spanish, and announce that the call may be recorded or monitored with active consent from the called party.

(a) The system shall utilize positive call acceptance and active consent.

(b) Active consent may include pressing a keypad number, rather than just by continuing the conversation.

(c) If there is not active consent provided by the called party, the parties will be notified that the call will be disconnected.

(d) These instructions will not be provided for calls made to criminal defense attorneys that have been identified as Unmonitored Numbers.

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(3) During initial greeting and instructions, there is no call connection with the inmate until there is acceptance from the called party.

(4) The ITS shall be able to determine if mutual agreements exist that will allow for the collection of collect call charges, or that the call recipient's accounts are current and in good standing. If the call is determined to be non-billable, both Users shall be afforded the opportunity to complete the call utilizing prepaid services. If both Users decline, the call will not be authorized to go through.

4. Telephones

a. Contractor shall provide all Telephones, software, wiring, cabling, conduit, jacks, plates, and related hardware at no cost to the County.

b. All Telephones shall be of rugged construction, stainless steel, or in combination with a corrosion resistant finish, and suitable for use in high use and high abuse corrections environments. The wall mounted Telephones shall be mounted to cement wall, block wall, stainless steel shrouded columns, or protected external enclosures and meet all the requirements for detention and correction grade phones.

c. Telephones shall be suitable for indoor and outdoor installations, have a heavy chrome metal twelve-button keypad and a handset with an armored cord and cradle.

d. Telephones shall be for outgoing calls only and shall not be capable of accepting coins or credit cards as payment.

e. Telephones shall be durable, tamper-proof, and consist of rugged steel encased housings and shockproof keypads suitable for the detention and corrections environments to minimize vandalism and destruction of property.

f. All handsets, ear and mouthpieces, shall be of heavy-duty construction with no removable parts, and installed in such a manner that no safety hazard is present to the user.

g. Telephones shall be configured with a braided steel receiver cord twelve (12) inches in length, unless the County requests an alternate length, to reduce the risk of suicide by hanging.

h. All telephones must be configured with the handset cord exiting from the bottom, in a central position.

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i. All Telephones must be water resistant and fireproof, and have key-locked mountings to the wall.

j. All other equipment including outdoor installations must meet ACSO safety and security standards.

k. Telephones shall have touch-tone keypads.

l. Amplified handsets may be required in specified areas. They shall be fitted with a volume control device, which allows the inmate to increase or decrease the volume of the headset earpiece.

m. The ITS must include capabilities for protection from power surges and equipment capabilities for protection from power outages.

n. The ITS shall have the capability for Contractor or ASCO to turn select or all telephones on or off remotely. There shall also be a manual on/off switch in multiple locations within each facility.

o. Contractor shall complete full installation with all wiring and fastening of the Telephones, including cabling, wiring, conduit, cross-connect jacks, plates, and related hardware, if needed.

p. All electrical equipment must be installed in compliance with National Code requirements. All telephones must be securely fastened to the wall with security hardware approved by the County. The County reserves the right to pre-approve mounting and installation.

q. Telephones must be line powered such that, the Telephone does not require separate electrical power at the device. Telephones shall be specifically designed for use in a correctional environment and must be approved by County before installation. Contractor shall not use converted coin phones.

r. Contractor shall include, at minimum, the following query and analytical tools within the system:

(1) Analytical and query features for linkages, relationships, associations, and mapping of data points; data mining, data analytics, data visualization; and predictive modeling.

(2) Voice biometric identification features that match the caller to the caller’s PIN number.

(3) Continuous voice biometrics to identify the inmate on the call and identify if the call is passed to another inmate.

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(4) Features to trace calls, detail call history, allow for call monitoring without inmate or other party detection while recording, and include other call detail capabilities that can be used to aid investigations related to the detention facilities.

(5) Contractor shall provide a software or other capabilities for County to continue to query, search and access recordings after termination of the contract.

5. Tablets

a. Contractor shall provide Tablets for inmates at no cost to the County or inmates.

b. Contractor shall provide sufficient Tablets to accommodate the demand of the inmate population in each housing unit from the effective date of the Contract and throughout the life of the contract. Contractor shall have backup inventory available in the event there is an increase in demand at County facilities.

c. Contractor shall provide each inmate a unique login and password to receive their content.

d. Tablets shall not have a camera or other video type equipment.

e. All applications must be “intranet” based and run on Contractors internal network. Tablets shall not allow inmates access to the internet.

f. Each Tablet shall have the following features:

(1) The capability to make phone calls through Contractor’s ITS in the same manner as a landline. The phone calls completed via the Tablets must conform to all requirements and mandatory features for the ITS as set forth in this RFP.

(2) Inmates will not be assigned a particular tablet. Tablets must work with any password and passwords shall work on all Tablets.

(3) Security features so that inmates can not to load anything on the Tablet, access anything other than approved content through the intranet or modify any items on or through the Tablet.

(4) Tablets shall not allow access until the inmate is logged in.

(5) Security features to ensure contents on any Tablet cannot be shared with others.

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(6) Tablets shall be clearly identified by a numbered identification using a numbering system that includes the Housing Unit numbers, housing group, or other identifying marks as designated by ACSO.

6. Tablets Minimum Requirements

a. All Tablets shall have the following minimum specifications and features:

(1) Preloaded free features, which minimally shall include a calendar, a calculator, and a dictionary.

(2) A PDF viewer or other document viewing application. The documents must be able to be organized by tabs or files for easy viewing. Contractor shall preload documents provided by ACSO at start of contract and as requested throughout the term of the contract at no cost.

(3) If an inmate attempts to access system settings or administrative functions, the tablet shall immediately shut down and a notification alert sent to ACSO and Contractor. The inmates log-in shall automatically be locked to prevent any use or accessing until cleared by ACSO.

b. The Tablets intranet shall have the following minimum specifications and features:

(1) A function to allow ACSO staff the ability to download or upload PDF files remotely and be immediately accessible by inmates. Uploaded documents shall have features to identify and track required signatory and signature points if needed. The system shall allow ACSO the ability to upload documents to be assessable to an individual, groups of individuals or specific population instantaneously. Ideally, the ITS will be able to create distribution lists from an Excel or similar database.

(2) A function to allow ACSO staff the ability to conduct surveys, including the ability to, compile and process information into reports.

(3) The ability to allow inmates to sign documents and take surveys electronically. The ITS shall restrict logins for PINs when documents and/or surveys are pending for signature, and upon completion of the required signature, the ITS shall remove the restriction, allowing inmates to resume usage.

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(4) Administrative functions to allow ACSO staff to query and export into an Excel format a document status report, which separates documents and surveys by categories including document and/or survey name, inmate name, date distributed, date signed, status, pending signature/review or complete.

(a) Software that allows for zooming on the screen, preferably through finger spreading on a touch screen. Proposals must identify and explain how document enlargement will work.

(5) Streaming Services that minimally include music, books, and games. For Streaming services:

(a) All applications must be “intranet” based and run on Contractors internal network.

(b) Tablets shall not allow inmates access to the internet.

(c) Configuration to allow inmates the ability to purchase ASCO approved fee-based services using funds from their inmate account and/or funds deposited from friends and family.

(d) All content in the Streaming Services must be preapproved by ASCO. Contractor is responsible for providing a sufficient description of the content to allow ASCO to approve without the necessity of viewing each item.

(e) Proposals must include a description of services that will be available, how the purchasing system will work and ALL costs.

c. Contractor’s intranet system for the Tablets shall allow other content provided or arranged by ASCO to be available for the inmates at no cost. This content may include, but is not limited to, educational materials and content provided free of charge to County and inmate by other companies or entities, such as books from libraries.

d. Tablets and Streaming content shall be free of any marketing and advertisements, without the express written consent of County.

e. Tablets shall be configured so that inmates can only log into a Tablet in the housing unit they are assigned to. For example, an inmate assigned to Housing Unit 1 cannot log into the ITS using the PIN of an inmate from Housing Unit 25.

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f. Provide strict single use log in. An inmate PIN/account may only be in use for one device at a time.

g. Contractor shall provide Tablets in a tamper proof case, that is detention and corrections grade, which meets or exceeds the security requirements of ACSO.

h. Contractor shall provide mobile charging carts for the Tablets, which have the capability to hold a minimum of 48 tablets. Carts must be approved by ACSO, for the initial term of the contract the cart shall have dimensions no larger 48” in height and 26” in width and 15” in depth.

i. Contractor shall provide and install all cable and wiring needed for the operation of the Tablets as part of the ITS and at no cost to the County.

j. Contractor shall provide one FREE pair of earbuds equipped with security features compatible with the Tablets for every inmate on EACH incarceration. The earbuds shall not be distributed until approved by ACSO.

(1) Contractor shall work with the commissary vendor to sell replacement earbuds to inmates at wholesale cost. This arrangement and final cost to the inmates shall be approved by the Inmate Services Manager.

k. Contractor shall provide Tablets designed for use by the hearing impaired and in accordance with all applicable laws. Provisions for the deaf must comply with Americans with Disabilities Act (ADA), and Telephone Devices for the Deaf (TDD) regulations and standards. TDD Telephones shall be provided based on the needs of each facility, as determined by the County.

7. Desired Features

The County desires to have the following features available on Tablets, however, they are not a minimum requirement. Proposals should identify which of these features it can provide and any alternative or similar features that can be provided:

a. Daily Newspaper: A local daily newspaper which is uploaded, free of charge to the County and inmate, in a pdf or similar format on the same day it is published. The electronic newspaper should be the same or similar to the East Bay Times newspaper which the County currently provides in hard copy.

b. Directed Funds: The option in the Payment Platform for friends and family to place funds in an inmate account for Streaming Services with limitations/direction on how the funds can be used (i.e. only to purchase books.)

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c. Tablet monitoring and usage analytics: The ability to monitor and track inmate usage and activity on Tablets. This includes the ability to analyze, run queries and search usage by factors including date, time, location, content type, inmate, or other parameters as may be requested by the County.

8. Call Monitoring Functionality

Contractor’s ITS shall have call monitoring features which monitors every call made through the ITS. The ITS shall identify calls in order to store recorded calls in a manner that identifies them so to be easily located and searched.

a. Contractor’s call monitoring details within the recorded system shall continue to be accessible within the proposed leave behind solution.

b. The ITS shall monitor live inmate calls without any detectable deterioration of call quality or call interruptions.

c. The ITS shall allow ACSO the ability to access in process calls for monitoring and allow the monitored call to immediately be disconnected, using a secure monitoring platform. This shall include the ability for remote monitoring and disconnection.

d. Call Restrictions:

(1) The ITS shall exempt Unmonitored Calls from monitoring. The ITS shall be capable of identifying specified telephone numbers as "do not monitor”.

(2) The ITS shall include an alert system that will detect and notify Contractor and ASCO staff of any call made to a Restricted Number, calls made by restricted individuals or log-ins that were blocked for lack of authority. There shall be specific report capabilities for these calls.

9. Query, Analytical, and Monitoring Tools:

a. The ITS shall have the ability to allow ACSO staff to query, print, download, and e-mail reports by any combination of, at minimum, the following: location, PIN, phone, number dialed, time/date, duration, call type, and call status

b. The ITS shall provide ASCO the ability to reverse lookup of phone numbers called to provide information on called party including but not limited to the type of number called ( e.g. landline or cell number), called parties telephone

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carrier, account holder name and address. This information shall be available by a simple search query.

c. The ITS shall be capable of searching calls using a "key word” search. The system shall provide automatic transcription for the identified calls. Call content shall be transcribed so to be easily searched by word.

d. The ITS shall allow for individual call retention or batch retention based on an identified search criteria.

e. The ITS shall have the ability to suppress the audio of one caller ("fade out") for portions of the recorded conversation to distinguish between the speaking parties.

f. The ITS shall be capable of generating a variety of management reports and call detail reports. The ITS shall be able to identify calls by time, location, specific Telephone or Tablet, inmate PIN, and/or number called. The ITS shall also be able to identify call trends, such as a reduction in call volume, which may be an indication of a possible maintenance problem.

10. Onsite Equipment

Contractor shall provide onsite staff as set forth in this RFP. ASCO shall provide non-exclusive office space for Contractor’s onsite staff use. Contractor is responsible for providing its own computers, servers, software, office chairs, ergonomic related equipment for office and computer workstations, and internet/data connection services for its onsite staff. Contractor equipment and materials shall be subject to standard County security procedures at the facilities.

a. Contractor shall have its own network for the ITS. At no time during the contract shall Contractor run its ITS on the County’s network.

b. Contractor’s equipment shall be properly maintained and serviced, throughout the life of the contract, including computers, computer systems, hardware, and equipment. (County is responsible for the maintenance and servicing of its own computer systems, terminals, hardware/servers, workstations hardware, and equipment for JMS.)

c. Contractor staff and any approved subcontractors shall work with County Information Technology Department (ITD) staff as required or directed by ACSO.

d. Contractor shall obtain ACSO’s approval of all systems and applications before installation. County maintains the right to decline at its discretion any proposed systems, modifications and/or applications.

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e. Contractor is responsible for all costs of the ITS, including payment of County costs associated with developing and maintaining software interface between the JMS and ITS systems.

11. Telephone Rates, Fees, and Revenue Share:

Bidders shall submit a proposal with one rate fee and revenue shared bid. Bidders shall not propose alternatives rates and revenue shared options.

a. Per Minute Rates: Per Minute Rates ((1) local, (2) intralata, (3) interlata, (4) interstate, and (5) international) and Connect Fees for Payment Platform, Prepaid, and Collect calls. All rates shall comply with FCC-allowed rates and mandates. Bidders must provide these rates on the Bid Form within the Exhibit A – Bid Response Packet.

b. Fees: Each and every fee and surcharge that will be charged to anyone. This must include all call and call payment charges, including any for the Payment Platform and Collect call acceptors. Fees shall comply with all FCC-allowed rates and mandates. The successful bidder shall not charge any other fee or surcharge or impose any other cost or charge.

c. Revenue Share: The County Revenue Share, which is a percentage of the Contractor's Total Gross Revenue, defined as the sum of all charges for use (including fees), whether collected or uncollected, less any applicable federal, state or local taxes and legitimate refunds. The Revenue Share shall be broken down by:

(1) Calls

(2) Streaming Services

The Revenue Share Rate offered by the Contractor shall be payable to the County no later than the 10th of each month. If any payments due are not received by the County within the period specified, the County shall be entitled to recover interest thereon. Said interest shall be at the rate of ten (10) percent per annum or any portion thereof (based upon a 365/66-day year) calculated from the date payment is due.

12. Maintenance and Repairs:

a. ITS Equipment.

(1) Contractor is responsible for all maintenance and repairs to Telephones, Tablets and the ITS. A single point of contact with the Contractor, via a toll-free telephone number and an e-mail address,

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must be provided and maintained by the Contractor for reporting all inmate telephone problems. The toll-free maintenance/repair telephone number shall be answered by a live operator twenty-four (24) Hours per day, every day of the year.

(2) All equipment, including installed items shall remain the sole and exclusive property of the Contractor and Contractor’s sole responsibility.

(3) Contractor shall provide all necessary labor, parts, materials, technical personnel and transportation to maintain the ITS, including all Telephones, Tablets and related equipment, in good working order. Contractor shall perform preventive maintenance including all maintenance for compliance with the equipment manufacturer's specifications throughout the term of the contract.

(4) County is not be responsible for any damage to equipment

b. Maintenance.

(1) Contractor shall develop procedures and schedules and conduct monthly Preventive Maintenance on ITS and all equipment. Contractor shall provide the schedule and procedures to the County's Inmate Services Manager.

(2) Contractor shall prepare Monthly Maintenance Reports that include:

(a) The nature and scope of the Preventative Maintenance performed.

(b) Identifying any unusual problems or indications of any security risks.

(3) The ITS shall be supported by remote maintenance system and shall self-diagnose to create "trouble tickets" when any ITS problem is discovered.

(4) Contractor will provide and maintain a sufficient inventory of spare parts onsite at the facilities, readily available for repairs and maintenance of the ITS. The Contractor shall maintain records of spare part availability and delivery durations when such parts are not on hand at the facility. These records shall be made available to ACSO staff upon request.

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(5) All routine or scheduled maintenance that could affect access to Telephones, Tablets, Payment Platform and/or billing generation shall be conducted during the off peak hours of 10:00 pm to 06:00 am.

c. Phone Line Failure. Contractor shall be responsible for determining whether any line access failure is the fault of the local exchange carrier (LEC), the inter-exchange carrier (IEC), or the Contractor's equipment.

(1) When the Contractor determines the responsible party for failure, the Contractor shall contact the responsible party for the failure and jointly resolve the failure at no cost to the County.

(2) If the failure is determined to be the fault of the Contractor's equipment, hardware, software, or wiring, the Contractor shall correct the problem at no cost to the County.

d. Notification. Contractor shall notify the County at least twenty-four (24) Hours prior to any planned occurrence that may result in a service interruption to any inmate phone or service that lasts in excess of fifteen (15) minutes.

e. Minimum Staffing. Contractor shall provide two (2) dedicated, full-time, onsite Technicians one (1) for ITS and one (1) for Tablets. The Technicians may be full-time employees of the Contractor or Contractor may subcontract with an approved, California-based third party support services staffing company. Any subcontractor must meet and maintain all licensing requirements and qualifications required of Contractor under this RFP.

13. Ownership. All records related to Phone Calls and use of Tablets shall be and remain the property of the County. Prior to contract termination, Contractor shall confirm County has received and has access to the full updated and accurate records, and confirm the records complies with the requirements of this contract, ACSO policy and minimum legal requirements.

14. Records.

a. Maintenance. Contractor shall be responsible for system maintenance records, which identify reported problems.

b. Call Recordings. Contractor and ITS shall retain call recordings for one year from the date the call was placed. Contractor shall retain the call recordings for one year from the date the call was placed.

c. Extended Retention. The Contractor and ITS shall retain call recordings and call data that is are identified or requested by ACSO or Court Order to be held

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beyond the standard retention period. Calls to be retained maybe identified by batch or specific calls. These call recordings and/or data shall be held for the time period identified in the retention request or order.

15. Training/Ongoing Operations

a. ITS Training. Contractor shall provide training to County staff on the ITS features and usage. All trainings shall be at no cost to the County

b. Training Scope and Schedule. Contractor shall provide a detailed scope of training, including training schedule, length of training, multiple training times and number of personnel that can attend a training session.

c. Minimum Trainings. Contractor shall provide, at minimum, the following trainings:

(1) Initial. The first trainings must occur no later than 14 days prior to the "go-live" date. Ample trainings must be provided to accommodate all work shifts obtaining training prior to the “go-live” date.

(2) Annual. Annual training on the ITS, including any safety or security risk related to the use of Telephones and Tablets. If requested, by county, ample trainings must be provided to accommodate all work shifts.

(3) Upgrades. Trainings prior to upgrades of the ITS or any of its components.

(4) Query and Analytical Tools: Trainings, to individuals identified by ASCO, in the query and analytical tools and reports functions of the ITS. This training will be provide as requested by ACSO.

d. Operation Review Meetings. Upon the request of the County, Contractor will actively engage and participate in regular Bi-Annual Operations Review Meetings. These meetings will not replace routine communication pertaining to day to day issues and the resolution of ITS questions or issues.

e. Administrative Costs. The County will incur certain costs, including increased staff time related to the management and administration of the Tablets (Administrative Costs). Contractor shall provide $705,000.00 annually to ACSO to offset some of these costs. Contractor shall pay Administrative Costs of $58,750.00 by monthly check payable to the Alameda County Sheriff’s Office.

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16. Leave-Behind Solution:

a. Contractor shall provide a leave-behind solution at the end of the contract term. All call recordings, documentation, reports, data, etc. are the property of the County, and shall be provided to the County by the Contractor on a secure storage medium, and in a usable, user-friendly, searchable electronic format at no cost to the County at termination of the contract.

b. Contractor shall accept County’s reasonable decision whether the leave-behind solution provided is acceptable and make any requested modifications at no cost to County. The leave-behind solution shall be easily accessible at no cost to County for a minimum of five years after termination of the contract period. The leave-behind solution must be located in a County-designated or County approved location.

17. Transition

a. Transition Team. Contractor shall fully cooperate with County and other vendors in the transition of services. For transition to and from providing services, County shall establish a transition team composed of qualified and appropriate Contractor ITS staff, correctional staff, County ITD, other vendors and any County identified consultants. Contractor shall follow the transition plan approved by the County. Contractor shall cooperate fully with, as applicable, with the prior or subsequent Contractor in effecting a smooth transition.

b. Transition to Providing Services. The successful bidder shall work cooperatively to transition into providing services. The successful bidder will use its best efforts to ensuring that the management, operational, and reporting responsibilities for ITS services are transferred as efficiently as possible and with as little interruption as possible. The transition period shall begin at least 30 days prior to inmates’ use of Telephones and Tablets.

c. Transition from Providing Services. In the event Contractor will no longer be providing services for any reason including but not limited to termination of the Agreement, Contractor shall be responsible for ensuring that the management, operational, and reporting responsibilities for ITS services are transferred as efficiently as possible and with as little interruption as possible. Contractor shall cooperate fully with the County and any service provider(s) during the transition.

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F. DELIVERABLES/REPORTS

Contractor shall maintain and provide reports and statistics about the Services provided. Contractor shall make available to the County accrued data regarding Services provided. Contractor's reporting system must have Ad Hoc Query and report capability and shall provide format modification to enhance readability at the request of the County. Data shall be compiled in appropriate formats as defined by the County. If the County creates specific reports through queries, that report format/query terms shall be able to be saved and sot that it can be recreated for different time periods through s simplified, or “shortcut” query. The following list of reports may be modified and/or increased by the County anytime throughout the term of the contract. Initial Status Reports: Contractor shall prepare and submit Status Reports to the County during the initial term of the contract (System Integration Period). The Contractor shall submit the reports on the 1st and 15th of each month or the next working day if the due date falls on a Saturday, Sunday or holiday. County may request Status Reports continue past the System Integration Period. The Status Reports shall, at a minimum, include:

a. Period covered by the report;

b. Project progress and plans;

c. Issues tracking, including deficiencies;

d. Project schedule including work scheduled for completion which was completed and work scheduled for completion which was not completed;

e. Any other information that the County may reasonably require.

1. Monthly Financial Reports: Contractor shall provide monthly reports covering the first day of the month through the last day of the month. Financial Reports shall be in a batch format and include reconciliation and accounting details. Batch reports shall be provided in Pacific Standard Time. These reports shall be included with the monthly Revenue Sharing check. Types of monthly reports shall include, but are not limited to the following:

a. Phone Calls:

(1) Revenue Statement:

(a) Total revenue by billing and call type and by facility (SRJ and GEDDF)

(b) Total Revenue

(c) Total County Revenue Share

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(d) Total Intestate Revenue

(2) Summary Call Reports: Reports for each facility and a report for the facilities combined. Each report shall contain, at minimum, the following breakdowns:

(a) Call type

(b) Payment method

(c) Number of calls

(d) Percentage of total calls

(e) Number of call minutes

(f) Revenue generated from call (including all fees)

(g) Percentage of total minutes

(h) Calculation of County Revenue Share Payment

(i) Total Revenue

(j) Percentage of total revenue

b. Streaming Services:

(1) Revenue Statement:

(a) Total Revenue by categories of purchases by facility (SRJ and GEDDF)

(b) Total Revenue

(c) Total County Revenue Share

(2) Summary Streaming Services Report – Contractor shall provide a report of all Streaming Services Purchased including the following breakdown of information for each facility and a combined report:

(a) Streaming Services Purchased;

(b) Number of movies, books, music and other service, broken down by type and amount purchased; and

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(c) County Revenue Share Payment

2. Year-End Summary Reports: Contractor shall submit Year-End Summary Reports, including Annual ITS Management Reports to the County, pertaining to the Services.

a. Annual Summary Reports at a period to be determined by the county (e.g. fiscal, calendar year, or annually from service start date).

b. The reports shall minimally provide total call volume, total minutes, and total revenue for each Bill Type (Collect, Prepaid, Payment Platform) and volume of usage through phones or Tablets by Call Type (Local, Intralata, Interlata, Interstate, and International calls), whether calls were placed by telephone of tablet and shall also include an aggregate total of each of these values.

3. General Reports: County shall be able to run report queries collectively and for each facility, organized by housing unit. Reports shall be able to include, at minimum, the following information:

a. Telephones: Telephone number and location of Telephone with installation date, date removed, date reinstalled and total down time for each Telephone.

b. Tablets: Tablet identifier and location, date placed into circulation and date taken out of circulation, and total down time for each Tablet.

c. Total Calls Completed and Billed Report: Total number of calls, total minutes, and amount billed, and shall be broken down by Bill Type (Collect, Prepaid, Payment Platform) and by Call Type (Local, Intralata, Interlata, Interstate, and International calls).

d. Total Calls Not Completed Report: Total number of calls, broken down by Bill Type (Collect, Prepaid, Payment Platform) and by Call Type (Local, Intralata, Interlata, Interstate, and International calls), and the cause for the incompletion of the calls.

e. Revenue Share Report: Annual and monthly historical Revenue Share information.

f. Unauthorized Inmate Call Activity Detected Report: Report shall be in summary format by facility, and shall contain any information available to support or assist in investigation of such activities.

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g. Summary of System Outages and/or Maintenance Performed Report: Report shall be in summary format by facility, and shall contain a brief problem, including area affected, description and corrective action taken to resolve the problem. The report shall also include the date and time of the outage, restoration and notification to the County.

h. Telephone Inspection and Maintenance Log: This report shall be submitted to the County on a quarterly basis or as required by the County.

4. Contractor shall submit one (1) soft copy, electronically, of each of the Monthly Project Reports, Monthly ITS Management Reports, and Year-End Summary Reports to the County Inmate Services Manager.

5. The Contractor's written reports shall utilize word processer compatible with Microsoft Word for the narrative portions, and a spread sheet compatible with Microsoft Excel for the Inmate billing and commissions earned reports.

6. Contractor's written reports are due no later than 5:00 p.m. (PST) on the 15th business day of the month reporting or the next working day if the due date falls on a Saturday, Sunday or holiday for the prior month.

7. Reports Meeting: Upon County's request, the County Inmate Services Manager and the Contractor's account manager will meet, on reasonable notice, to discuss Contractor's performance and progress under this Contract. If requested, Contractor's account manager and other personnel shall attend all meetings. The Contractor shall provide all information that is requested by the County for the purpose of monitoring progress under this Contract.

8. Audit: The County or their duly authorized representative shall have access, at reasonable times, to all reports, Contract records, documents, files, and personnel necessary to audit and verify Contractor's charges to County hereunder. Potential Contractor agrees to retain reports, records, documents, and files related to charges hereunder for a period of five (5) years following the date of final payment for the Contractor's services hereunder County reserves the right to audit and verify Contractor's records before final payment is made. The County's representative shall have the right to reproduce any of the previously mentioned documents. Should Contractor cease to exist as a legal entity, Contractor's records pertaining to this Contract shall be forwarded to the surviving entity in a merger or acquisition or, in the event of liquidation, to the County's Inmate Services Manager.

9. Annual Review: Upon County's request, within 30 calendar days following the end of the Agreement year, the Contractor's Project Manager or Senior Management personnel shall meet with the County and provide a comprehensive report of inmate

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call activity for the Agreement year. In addition, Contractor shall provide a comprehensive presentation recapping any key areas of successes and/or concerns, as well as addressing intended strategies for the upcoming contract year, and a contract review for the preceding year.

II. CALENDAR OF EVENTS

EVENT DATE/LOCATIONRequest Issued May 17, 2017 Site Clearance form Due May 31, 2017Written Questions Due by 5:00 p.m. on June 08, 2017Mandatory Networking/Bidders Conference #1

June 07, 2017 @ 2:00 p.m. at: Santa Rita Jail Media Room5325 Broder Blvd.Dublin, CA 94568

Mandatory Networking/Bidders Conference #2

June 08, 2017 @ 10:00 a.m. at: Glenn E. Dyer Det. FacilityCaptain’s Conference Room550 6th StreetOakland CA 94607

Addendum Issued June 23, 2017Response Due July 7, 2017 by 2:00 p.m. Evaluation Period July 7, 2017 – August 11, 2017Vendor Interviews July 17, 2017 – July 19, 2017Board Consideration Award Date

September 26, 2017

Contract Start Date October 1, 2017ITS to Inmates Begins November 1, 2017 at 0001 hour

Note: Award and start dates are approximate.

A. NETWORKING / BIDDERS CONFERENCES

1. Networking/bidders conferences will be held to:

a. Provide an opportunity for Small Local Emerging Businesses (SLEBs) and large firms to network and develop subcontracting relationships in order to participate in the contract(s) that may result from this RFP.

b. Provide an opportunity for bidders to ask specific questions about the project and request RFP clarification.

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c. Provide bidders an opportunity to view a site, receive documents, etc. necessary to respond to this RFP.

d. Provide the County with an opportunity to receive feedback regarding the project and RFP.

e. Provide the bidders with tutorials on how to bid online through Alameda County’s Strategic Sourcing Supplier Portal.

2. All questions will be addressed, and the list of attendees will be included, in an RFP Addendum following the networking/bidders conference(s).

3. Attendance at the bidder’s conferences and site visit is mandatory.

III. COUNTY PROCEDURES, TERMS, AND CONDITIONS

A. EVALUATION CRITERIA / SELECTION COMMITTEE

All proposals that pass the initial Evaluation Criteria which are determined on a pass/fail basis (Completeness of Response, Debarment and Suspension, Site Visits, and Tablet Demonstration) will be evaluated by a County Selection Committee (CSC). The County Selection Committee may be composed of County staff and other parties that may have expertise or experience in inmate telephone and tablet services. The CSC will score and recommend a Contractor in accordance with the evaluation criteria set forth in this RFP. Other than the initial pass/fail Evaluation Criteria, the evaluation of the proposals shall be within the sole judgment and discretion of the CSC.

All contact during the evaluation phase shall be through the GSA-Procurement department only. Bidders shall neither contact nor lobby evaluators during the evaluation process. Attempts by Bidder to contact and/or influence members of the CSC may result in disqualification of Bidder.

The CSC will evaluate each proposal meeting the qualification requirements set forth in this RFP. Bidders should bear in mind that any proposal that is unrealistic in terms of the technical or schedule commitments, or unrealistically high or low in cost, will be deemed reflective of an inherent lack of technical competence or indicative of a failure to comprehend the complexity and risk of the County’s requirements as set forth in this RFP.

Bidders are advised that in the evaluation of cost it will be assumed that the unit price quoted is correct in the case of a discrepancy between the unit price and an extension.

As a result of this RFP, the County intends to award a contract to the responsible bidder(s) whose response conforms to the RFP and whose bid presents the greatest

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value to the County, all evaluation criteria considered. The combined weight of the evaluation criteria is greater in importance than cost in determining the greatest value to the County. The goal is to award a contract to the bidder(s) that proposes the County the best quality as determined by the combined weight of the evaluation criteria. The County may award a contract of higher qualitative competence over the lowest priced response.

The basic information that each section should contain is specified below, these specifications should be considered as minimum requirements. Much of the material needed to present a comprehensive proposal can be placed into one of the sections listed. However, other criteria may be added to further support the evaluation process whenever such additional criteria are deemed appropriate in considering the nature of the goods and/or services being solicited.

Each of the Evaluation Criteria below will be used in ranking and determining the quality of bidders’ proposals. Proposals will be evaluated according to each Evaluation Criteria, and scored on the zero to five-point scale outlined below. The scores for all Evaluation Criteria will then be added, according to their assigned weight (below), to arrive at a weighted score for each proposal. A proposal with a high weighted total will be deemed of higher quality than a proposal with a lesser-weighted total. The final maximum score for any project is 550 points, including the possible 50 points for local and small, local and emerging, or local preference points (maximum 10% of final score).

The zero to five-point scale range is defined as follows:

0 Not AcceptableNon-responsive, fails to meet RFP specification. The approach has no probability of success. If a mandatory requirement this score will result in disqualification of proposal.

1 PoorBelow average, falls short of expectations, is substandard to that which is the average or expected norm, has a low probability of success in achieving objectives per RFP.

2 Fair Has a reasonable probability of success, however, some objectives may not be met.

3 Average

Acceptable, achieves all objectives in a reasonable fashion per RFP specification. This will be the baseline score for each item with adjustments based on interpretation of proposal by Evaluation Committee members.

4 Above Average / Good

Very good probability of success, better than that which is average or expected as the norm. Achieves all objectives per RFP requirements and expectations.

5 Excellent / Exceeds expectations, very innovative, clearly superior to that

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Exceptionalwhich is average or expected as the norm. Excellent probability of success and in achieving all objectives and meeting RFP specification.

The Evaluation Criteria and their respective weights are as follows:

Evaluation Criteria WeightA. Completeness of Response:

Responses to this RFP must be complete. Responses that do not include the proposal content requirements identified within this RFP and subsequent Addenda and do not address each of the items listed below will be considered incomplete, be rated a Fail in the Evaluation Criteria and will receive no further consideration. All bidders are to confirm and they will adhere to the administrative cost requirement. Pass/FailDebarment and Suspension:Bidders, its principal and named subcontractors are not identified on the list of Federally debarred, suspended or other excluded parties located at www.sam.gov . Pass/FailSite Visits: All bidders are required to attend the mandatory site visits, in order to bid on this RFP. Pass/FailTablet Demonstration: Failure to bring each of the following items to Vendor Interview & Demonstration will be considered an incomplete proposal and bidder will be disqualified: (1)Tablet in a case (2) Empty Case (3) Tablet with No Case Disqualified Bidders will receive no further consideration. Pass/Fail

B. Technical Criteria:The evaluation will include a comparison of the proposal with the RFP requirements. Technical criteria includes:1. Feasibility: The probability of success of and risks

associated with the proposal response.2. Design: ITS design including query and analytical tools,

Payment Platform, Tablet construction, Streaming Services and minimum features for the Tablets.

3. Software Design and Development: The software’s compatibility with existing programs and management and data processing systems.

4. User Ease of Use: Ease of use for both inmates and the called individual for telephone and payment services.

20 Points

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http://www.sam.gov/


5. County Ease of Use: Ease of use by County including query and analytical tools.

6. Life-Cycle Support: Scope and extent of resources required to operate and maintain the proposed system.

7. Ancillary Services: Consideration will be given for convenience, responsiveness and technical expertise.

C. Financial Proposal:

The evaluation of the financial aspect of the proposal will include: Phone

Cost of phone calls to users (8 Points) Revenue Share (Financial consideration to County) (8

points)

Tablets Cost of Tablet Streaming Services to users (5 points) Revenue Share (Financial consideration to County) (4

points)

While not reflected in the Cost evaluation points, an evaluation may also be made of:1. Reasonableness (i.e., does the proposed pricing accurately

reflect the bidder’s effort to meet requirements and objectives?); and

2. Realism (i.e., is the proposed cost appropriate to the nature of the products and services to be provided?). 25 Points

D. Implementation Plan and Schedule: An evaluation will be made of the Bidder’s implementation plan, with installing, and schedule including consideration of the likelihood that will meet the County’s schedule. Consideration will be given for the identification and planning for mitigation of schedule risks, which Bidder believes, may adversely affect any portion of the County’s schedule. 5 Points

E. Relevant Experience:Proposals will be evaluated against the RFP specifications and the questions below:1. Do the individuals assigned to the project have experience

on similar projects?2. How extensive is the applicable education and experience

of the personnel designated to work on the project?3. What is the bidders experience in correctional settings?4. What is the bidder’s experience with service enabled

10 Points

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tablets for inmates in correctional settings.5. What is bidder’s experience with inmate telephone

services in correctional settings?F. References (See Exhibit A – Bid Response Packet) 10 PointsG. Oral Interview & Tablet Demonstration:

The oral interview may include responding to standard and specific questions from the CSC regarding the Bidder’s proposal and the demonstration.

Bidders must bring tablets to allow CSC members the ability to login to vendor’s system for real-time experience including placing a sample call and access to the proposed services. Bidders may demonstrate a system/platform created for this RFP or demonstrate using an existing system/platform. Bidders must also demonstrate the ITS features including query and analytical tools.

Evaluations will include: 1. Quality of Tablet and compliance with RFP requirements.2. Ease of use and quality of services through Tablet.3. Query and analytical tools – quality and ease of use.4. Administrative tools and features. 10 Points

H. Services beyond Minimum Requirements: Additional credit will be given for features of the proposed system that offer enhanced utility, ease of use or ease of integration with existing Telephone and Tablet equipment and systems. Credit will also be given for demonstration of any enhanced services beyond RFP minimums. 5 Points

I. Understanding of the Project and General Responsiveness:Proposals will be evaluated against the RFP specifications and the questions below:1. Has proposer demonstrated a thorough understanding of

the purpose and scope of the project?2. How well has the proposer identified pertinent issues and

potential problems related to the project?3. Has the proposer demonstrated that it understands the

deliverables the County expects it to provide?4. Has the proposer demonstrated that it understands the

County’s time schedule and can meet it?5. Has the proposer submitted an adequate leave behind

solution? 15 Points

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SMALL LOCAL EMERGING BUSINESS PREFERENCE

Local Preference: Points equaling five percent of bidder’s total score, for the above Evaluation Criteria, will be added. This will be the bidder’s final score for purposes of award evaluation. 5%Small and Local or Emerging and Local Preference: Points equaling five percent of bidder’s total score, for the above Evaluation Criteria, will be added. This will be the bidder’s final score for purposes of award evaluation. 5%

B. CONTRACT EVALUATION AND ASSESSMENT

During the initial 60 day period of any contract which may be awarded to Contractor, the County may review the proposal, the contract, any goods or services provided, and/or meet with the Contractor to identify any issues or potential problems.

The County reserves the right to determine, at its sole discretion, whether:

1. Contractor has complied with all terms of this RFP; and

2. Any problems or potential problems with the proposed goods and services were evidenced which make it unlikely (even with possible modifications) that such goods and services have met or will meet the County requirements.

If, as a result of such determination, the County concludes that it is not satisfied with Contractor, Contractor’s performance under any awarded contract and/or Contractor’s goods and services as contracted for therein, the Contractor will be notified that the contract is being terminated. Contractor shall be responsible for returning County facilities to their original state at no charge to the County. The County will have the right to invite the next highest ranked bidder to enter into a contract. The County also reserves the right to re-bid this project if it is determined to be in its best interest to do so.

C. NOTICE OF INTENT TO AWARD

4. At the conclusion of the RFP response evaluation process (“Evaluation Process”), all bidders will be notified in writing by e-mail, fax, or US Postal Service mail, of the contract award recommendation, if any, by GSA-Procurement. The document providing this notification is the Notice of Intent to Award.

The Notice of Intent to Award will provide the following information:

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a. The name of the bidder being recommended for contract award; and

b. The names of all other parties that submitted proposals.

5. At the conclusion of the RFP response evaluation process and negotiations, debriefings for unsuccessful bidders will be scheduled and provided upon written request and will be restricted to discussion of the unsuccessful offeror’s bid. Under no circumstances will any discussion be conducted with regard to contract negotiations with the successful bidder.

6. The submitted proposals shall be made available upon request no later than five calendar days before approval of the award and contract is scheduled to be heard by the Board of Supervisors.

D. BID PROTEST/APPEALS PROCESS

GSA-Procurement prides itself on the establishment of fair and competitive contracting procedures and the commitment made to following those procedures. The following is provided in the event that bidders wish to protest the bid process or appeal the recommendation to award a contract for this project once the Notices of Intent to Award/Non-Award have been issued. Bid protests submitted prior to issuance of the Notices of Intent to Award/Non-Award will not be accepted by the County.

7. Any Bid protest by any Bidder must be submitted in writing to the County’s GSA–Office of Acquisition Policy, ATTN: Contract Compliance Officer, located at 1401 Lakeside Drive, 10th Floor, Oakland, CA 94612, Fax: (510) 208-9720, before 5:00 p.m. of the FIFTH (5th) business day following the date of issuance of the Notice of Intent to Award, not the date received by the Bidder. A Bid protest received after 5:00 p.m. is considered received as of the next business day

a. The Bid protest must contain a complete statement of the reasons and facts for the protest.

b. The protest must refer to the specific portions of all documents that form the basis for the protest.

c. The protest must include the name, address, email address, fax number and telephone number of the person representing the protesting party.

d. The County Agency/Department will notify all bidders of the protest as soon as possible.

8. Upon receipt of written protest, GSA–Office of Acquisition Policy, or designee, will review and evaluate the protest and issue a written decision. The GSA–Office

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of Acquisition Policy, may, at its discretion, investigate the protest, obtain additional information, provide an opportunity to settle the protest by mutual agreement, and/or schedule a meeting(s) with the protesting Bidder and others (as appropriate) to discuss the protest. The decision on the bid protest will be issued at least ten (10) business days prior to the Board hearing or GSA award date.

The decision will be communicated by e-mail, fax, or US Postal Service mail, and will inform the bidder whether or not the recommendation to the Board of Supervisors or GSA in the Notice of Intent to Award is going to change. A copy of the decision will be furnished to all Bidders affected by the decision. As used in this paragraph, a Bidder is affected by the decision on a Bid protest if a decision on the protest could have resulted in the Bidder not being the apparent successful Bidder on the Bid.

9. The decision of the GSA-Office of Acquisition Policy on the bid protest may be appealed to the Auditor-Controller's Office of Contract Compliance & Reporting (OCCR) located at 1221 Oak St., Room 249, Oakland, CA 94612, Fax: (510) 272-6502 unless the OCCR determines that it has a conflict of interest in which case an alternate will be identified to hear the appeal and all steps to be taken by OCCR will be performed by the alternate. The Bidder whose Bid is the subject of the protest, all Bidders affected by the GSA-Office of Acquisition Policy's decision on the protest, and the protestor have the right to appeal if not satisfied with the GSA-Office of Acquisition Policy's decision. All appeals to the Auditor-Controller's OCCR shall be in writing and submitted within five (5) business days following the issuance of the decision by the GSA-Office of Acquisition Policy, not the date received by the Bidder. An appeal received after 5:00 p.m. is considered received as of the next business day. An appeal received after the FIFTH (5th) business day following the date of issuance of the decision by the GSA-Office of Acquisition Policy shall not be considered under any circumstances by the GSA or the Auditor-Controller OCCR.

The appeal shall specify the decision being appealed and all the facts and circumstances relied upon in support of the appeal.

In reviewing protest appeals, the OCCR will not re-judge the proposal(s). The appeal to the OCCR shall be limited to review of the procurement process to determine if the contracting department materially erred in following the Bid or, where appropriate, County contracting policies or other laws and regulations.

The appeal to the OCCR also shall be limited to the grounds raised in the original protest and the decision by the GSA-Office of Acquisition Policy. As such, a

RFP No. 901510


Bidder is prohibited from stating new grounds for a Bid protest in its appeal. The Auditor-Controller (OCCR) shall only review the materials and conclusions reached by the GSA-Office of Acquisition Policy or department designee, and will determine whether to uphold or overturn the protest decision.

The Auditor’s Office may overturn the results of a bid process for ethical violations by Procurement staff, County Selection Committee members, subject matter experts, or any other County staff managing or participating in the competitive bid process, regardless of timing or the contents of a bid protest

The decision of the Auditor-Controller’s OCCR is the final step of the appeal process. A copy of the decision of the Auditor-Controller’s OCCR will be furnished to the protestor, the Bidder whose Bid is the subject of the Bid protest, and all Bidders affected by the decision.

10. The County will complete the Bid protest/appeal procedures set forth in this paragraph before a recommendation to award the Contract is considered by the Board of Supervisor or GSA.

11. The procedures and time limits set forth in this paragraph are mandatory and are each Bidder's sole and exclusive remedy in the event of Bid Protest. A Bidder’s failure to timely complete both the Bid protest and appeal procedures shall be deemed a failure to exhaust administrative remedies. Failure to exhaust administrative remedies, or failure to comply otherwise with these procedures, shall constitute a waiver of any right to further pursue the Bid protest, including filing a Government Code Claim or legal proceedings.

E. TERM / TERMINATION / RENEWAL

12. The term of the contract, which may be awarded pursuant to this RFP, will be four years.

13. By mutual agreement, any contract which may be awarded pursuant to this RFP, may be extended for an additional one-year term at agreed prices with all other terms and conditions remaining the same.

F. BRAND NAMES AND APPROVED EQUIVALENTS

14. Any references to manufacturers, trade names, brand names and/or catalog numbers are intended to be descriptive, but not restrictive, unless otherwise stated, and are intended to indicate the quality level desired. Bidders may offer any equivalent product that meets or exceeds the specifications. Bids based on equivalent products must:

RFP No. 901510


a. Clearly describe the alternate offered and indicate how it differs from the product specified; and

b. Include complete descriptive literature and/or specifications as proof that the proposed alternate will be equal to or better than the product named in this bid as PDF attachments to your online bid submission.

15. The County reserves the right to be the sole judge of what is equal and acceptable and may require Bidder to provide additional information and/or samples.

16. If Bidder does not specify otherwise, it is understood that the referenced brand will be supplied.

G. QUANTITIES

Quantities listed herein are annual estimates based on past usage and are not to be construed as a commitment. No minimum or maximum is guaranteed or implied.

H. PRICING

17. All pricing as quoted will remain firm for the term of any contract that may be awarded as a result of this RFP.

18. Unless otherwise stated, Bidder agrees that, in the event of a price decline, the benefit of such lower price shall be extended to the County.

19. The prices quoted shall be the total cost including Sales, Use, or other taxes, and all other charges.

20. All prices quoted shall be in United States dollars and "whole cent," no cent fractions shall be used. There are no exceptions.

21. Price quotes shall include any and all incentives available to the County.

22. Bidders are advised that in the evaluation of cost, if applicable, it will be assumed that the unit price quoted is correct in the case of a discrepancy between the unit price and an extension.

23. Federal and State minimum wage laws apply. The County has no requirements for living wages. The County is not imposing any additional requirements regarding wages.

24. Prevailing Wages: Pursuant to Labor Code Sections 1770 et seq., Contractor shall pay to persons performing labor in and about Work provided for in Contract not

RFP No. 901510


less than the general prevailing rate of per diem wages for work of a similar character in the locality in which the Work is performed, and not less than the general prevailing rate of per diem wages for legal holiday and overtime work in said locality, which per diem wages shall not be less than the stipulated rates contained in a schedule thereof which has been ascertained and determined by the Director of the State Department of Industrial Relations to be the general prevailing rate of per diem wages for each craft or type of workman or mechanic needed to execute this contract.

I. AWARD

25. Proposals will be evaluated by a committee and will be ranked in accordance with the section entitled “Evaluation Criteria/Selection Committee.”

26. The committee will recommend award to the bidder who, in its opinion, has submitted the proposal that best serves the overall interests of the County and attains the highest overall point score. Award may not necessarily be made to the bidder with the lowest price.

27. Small and Emerging Locally Owned Business: The County is vitally interested in promoting the growth of small and emerging local businesses by means of increasing the participation of these businesses in the County’s purchase of goods and services.

As a result of the County’s commitment to advance the economic opportunities of these businesses, Bidders must meet the County’s Small and Emerging Locally Owned Business requirements in order to be considered for the contract award. These requirements can be found online at:

http://acgov.org/auditor/sleb/overview.htm

For purposes of this bid, applicable industries include, but are not limited to, the following NAICS Code(s): 334210, 541512, 517919, and 517911.

A small business is defined by the United States Small Business Administration (SBA) as having no more than the number of employees or average annual gross receipts over the last three years required per SBA standards based on the small business's appropriate NAICS code.

An emerging business is defined by the County as having either annual gross receipts of less than one-half that of a small business OR having less than one-half the number of employees AND that has been in business less than five years.

RFP No. 901510

http://www.sba.gov/



28. The County reserves the right to reject any or all responses that materially differ from any terms contained in this RFP or from any Exhibits attached hereto, to waive informalities and minor irregularities in responses received, and to provide an opportunity for bidders to correct minor and immaterial errors contained in their submissions. The decision as to what constitutes a minor irregularity shall be made solely at the discretion of the County.

29. Any proposal/bids that contain false or misleading information may be disqualified by the County.

30. The County reserves the right to award to a single or multiple Contractors.

31. The County has the right to decline to award this contract or any part thereof for any reason.

32. Board approval to award a contract is required.

33. A contract must be negotiated, finalized, and signed by the recommended awardee prior to board approval.

34. Final Standard Agreement terms and conditions will be negotiated with the selected bidder. Bidder may access a copy of the Standard Services Agreement template can be found online at:

http://www.acgov.org/gsa/purchasing/standardServicesAgreement.pdf

The template contains minimal Agreement boilerplate language only. The draft contract will be included in the addendum. The

35. The RFP specifications, terms, conditions and Exhibits, RFP Addenda and Bidder’s proposal, may be incorporated into and made a part of any contract that may be awarded as a result of this RFP.

J. METHOD OF ORDERING

36. A written PO and signed Standard Agreement contract will be issued upon Board approval.

37. POs and Standard Agreements will be faxed, transmitted electronically or mailed and shall be the only authorization for the Contractor to place an order.

38. POs and payments for products and/or services will be issued only in the name of Contractor.

RFP No. 901510

http://www.acgov.org/gsa/purchasing/standardServicesAgreement.pdf


39. Contractor shall adapt to changes to the method of ordering procedures as required by the County during the term of the contract.

40. Change orders shall be agreed upon by Contractor and County and issued as needed in writing by County.

K. WARRANTY

41. Bidder expressly warrants that all goods and services to be furnished pursuant to any contract awarded it arising from the Bid will conform to the descriptions and specifications contained herein and in supplier catalogs, product brochures and other representations, depictions or models, and will be free from defects, of merchantable quality, good material and workmanship. Bidder expressly warrants that all goods and services to be furnished pursuant to such award will be fit and sufficient for the purpose(s) intended. This warranty shall survive any inspections, delivery, acceptance or payment by the County. Bidder warrants that all work and services furnished hereunder shall be guaranteed for a period of five years from the date of acceptance by the County.

L. LIQUIDATED DAMAGES

1. There are certain performance requirements in the contract for which it is impracticable or extremely difficult to fix the actual damage, therefore, for the successful bidder will be asked to agree on the following liquidated damages:

Implementation Delay of ITS. Contractor shall install a fully operational ITS, including inmate Telephone and Tablets, as required in the RFP and Contract and as outlined in its Implementation Plan and Schedule. The installation process will include testing and acceptance by the County. Time is of the essence and the Contractor is required to provide a fully functional ITS, including inmate Telephone and Tablets, tested and accepted by the County. Contractor acknowledges that the actual damages likely to result from delayed implantation of the ITS are difficult to estimate on the date of this agreement and would be difficult for to prove. The parties intend that Contractor’s payment of the Liquidated Damages Amount would serve to compensate County for any breach by Contractor of its obligations to timely provide Service with a fully functional and agree that a reasonable amount would be damages of $3,000.00 daily until the ITS is fully functional.

Late Report: Contractor is required to timely provide certain reports. Contractor acknowledges that the actual damages likely to result from failure to timely provide reports is difficult to estimate on the date of this agreement and would be difficult for to prove. The parties intend that Contractor’s payment of the

RFP No. 901510


Liquidated Damages Amount would serve to compensate County for any breach by Contractor of its obligations to timely provide a report and agree that a reasonable amount would be damages of $100.00 per day per report received late.

Payment: Contractor shall submit liquidated damage payments to the County within 30 days of violation and the payment shall be clearly identifiable and separate from any other amounts paid to the County. If the County does not claim liquidated damages on any occasion, it does not waive its right or ability to do so in the future. Prior to levying liquidated damages, the County will provide notice to Contractor with the amount and consider any mitigating factors presented by the Contractor.

2. These liquidated damages provisions apply to the County’s damages and not the damages of any individual inmates, which are the separate and the full responsibility of the Contractor.

M. ACCOUNT MANAGER / SUPPORT STAFF

42. Contractor shall provide a dedicated competent account manager who shall be responsible for the County account/contract. The account manager shall receive all orders from the County and shall be the primary contact for all issues regarding Bidder’s response to this RFP and any contract which may arise pursuant to this RFP.

43. Contractor shall also provide adequate, competent support staff that shall be able to service the County during normal working hours, Monday through Friday. Such representative(s) shall be knowledgeable about the contract, products offered and able to identify and resolve quickly any issues including but not limited to order and invoicing problems.

44. Contractor account manager shall be familiar with County requirements and standards and work with ACSO to ensure that established standards are adhered to.

45. Contractor account manager shall keep the County Specialist informed of requests from departments as required.

RFP No. 901510


IV. INSTRUCTIONS TO BIDDERS

A. COUNTY CONTACTS

GSA-Procurement is managing the competitive process for this project on behalf of the County. All contact during the competitive process is to be through the GSA-Procurement department only.

The evaluation phase of the competitive process shall begin upon receipt of sealed bids until a contract has been awarded. Bidders shall not contact or lobby evaluators during the evaluation process. Attempts by Bidder to contact evaluators may result in disqualification of bidder.

All questions regarding these specifications, terms and conditions are to be submitted in writing, preferably via e-mail by 5:00 p.m. on June 8, 2017 to:

Sabrina Teixeira, Procurement & Contracts Specialist Alameda County, GSA-Procurement1401 Lakeside Drive, Suite 907Oakland, CA 94612E-Mail: [email protected] PHONE: (510) 208-9607

The GSA Contracting Opportunities website will be the official notification posting place of all Requests for Interest, Proposals, Quotes and Addenda. Go to http://www.acgov.org/gsa_app/gsa/purchasing/bid_content/contractopportunities.jsp to view current contracting opportunities.

B. SUBMITTAL OF BIDS

46. All bids must be completed and successfully uploaded through Alameda County Strategic Sourcing Supplier Portal BY 2:00 p.m. on the due date specified in the Calendar of Events. Technical difficulties in downloading/submitting documents through the Alameda County Strategic Sourcing Supplier Portal shall not extend the due date and time.

47. Bidders must also submit an attached electronic copy of their proposal. The electronic copy must be in a single file (PDF with OCR preferred), and shall be an exact scanned image of the original hard copy Exhibit A – Bid Response Packet, including additional required documentation.

48. No email (electronic) or facsimile bids will be considered.

RFP No. 901510

http://www.acgov.org/gsa_app/gsa/purchasing/bid_content/contractopportunities.jsp


49. All costs required for the preparation and submission of a bid shall be borne by Bidder.

50. Only one bid response will be accepted from any one person, partnership, corporation, or other entity; however, several alternatives may be included in one response. For purposes of this requirement, “partnership” shall mean, and is limited to, a legal partnership formed under one or more of the provisions of the California or other state’s Corporations Code or an equivalent statute.

51. All other information regarding the bid responses will be held as confidential until such time as the County Selection Committee has completed its evaluation, a recommended award has been made by the County Selection Committee and the contract has been fully negotiated with the intended awardee named in the recommendation to award/non-award notification(s). The submitted proposals shall be made available upon request no later than five calendar days before the recommendation to award and enter into a contract is scheduled to be heard by the Board of Supervisors. All parties submitting proposals, either qualified or unqualified, will be sent recommend to award/non-award notification(s), which will include the name of the bidder to be recommended for award of this project. In addition, award information will be posted on the County’s “Contracting Opportunities” website, mentioned above.

52. Each bid received, with the name of the bidder, shall be entered on a record, and each record with the successful bid indicated thereon shall, after the award of the order or contract, be open to public inspection.

53. California Government Code Section 4552: In submitting a bid to a public purchasing body, the bidder offers and agrees that if the bid is accepted, it will assign to the purchasing body all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Chapter 2, commencing with Section 16700, of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or services by the bidder for sale to the purchasing body pursuant to the bid. Such assignment shall be made and become effective at the time the purchasing body tenders final payment to the bidder.

54. Bidder expressly acknowledges that it is aware that if a false claim is knowingly submitted (as the terms “claim” and “knowingly” are defined in the California False Claims Act, Cal. Gov. Code, §12650 et seq.), County will be entitled to civil remedies set forth in the California False Claim Act. It may also be considered fraud and the Contractor may be subject to criminal prosecution.

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55. The undersigned Bidder certifies that it is, at the time of bidding, and shall be throughout the period of the contract, licensed by the State of California to do the type of work required under the terms of the Contract Documents. Bidder further certifies that it is regularly engaged in the general class and type of work called for in the Bid Documents.

56. The undersigned Bidder certifies that it is not, at the time of bidding, on the California Department of General Services (DGS) list of persons determined to be engaged in investment activities in Iran or otherwise in violation of the Iran Contracting Act of 2010 (Public Contract Code Section 2200-2208).

57. It is understood that County reserves the right to reject this bid and that the bid shall remain open to acceptance and is irrevocable for a period of 180 days, unless otherwise specified in the Bid Documents.

C. RESPONSE FORMAT

58. Bid responses must be submitted online through Alameda County Strategic Sourcing Supplier Portal.

59. Bid responses are to be straightforward, clear, concise and specific to the information requested.

60. In order for bids to be considered complete, Bidder must provide responses to all information requested. See Exhibit A – Bid Response Packet.

61. Bid responses, in whole or in part, are NOT to be marked confidential or proprietary. County may refuse to consider any bid response or part thereof so marked. Bid responses submitted in response to this RFP may be subject to public disclosure. County shall not be liable in any way for disclosure of any such records. Please refer to the County’s website at: http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm for more information regarding Proprietary and Confidential Information policies.

RFP No. 901510

http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm

EXHIBIT ABID RESPONSE PACKET

RFP No. 901510 – Inmate Telephone with Service Enabled Tablets

To: The County of Alameda

From: (Official Name of Bidder)

AS DESCRIBED IN THE SUBMITTAL OF BIDS SECTION OF THIS RFP, BIDDERS ARE TO SUBMIT ONE ELECTRONIC COPY OF THE BID IN PDF (with OCR preferred). THE ELECTRONIC COPY MUST HAVE ALL APPROPRIATE PAGES SIGNED

ALL PAGES OF THE BID RESPONSE PACKET (EXHIBIT A) MUST BE SUBMITTED THROUGH STRATEGIC SOURCING SUPPLIER PORTAL AS PDF ATTACHMENT(S) IN TOTAL WITH ALL REQUIRED DOCUMENTS ATTACHED THERETO; ALL INFORMATION REQUESTED MUST BE SUPPLIED; ANY PAGES OF EXHIBIT A (OR ITEMS THEREIN) NOT APPLICABLE TO THE BIDDER MUST STILL BE SUBMITTED AS PART OF A COMPLETE BID RESPONSE, WITH SUCH PAGES OR ITEMS CLEARLY MARKED “N/A”

BIDDERS SHALL NOT SUBMIT TO THE COUNTY A RE-TYPED, WORD-PROCESSED, OR OTHERWISE RECREATED VERSION OF EXHIBIT A – BID RESPONSE PACKET OR ANY OTHER COUNTY-PROVIDED DOCUMENT

ALL NOTATIONS MUST BE PRINTED IN INK OR TYPEWRITTEN; NO ERASURES ARE PERMITTED; ERRORS MAY BE CROSSED OUT AND CORRECTIONS PRINTED IN INK OR TYPEWRITTEN ADJACENT, AND MUST BE INITIALED IN INK BY PERSON SIGNING BID

BIDDER MUST QUOTE PRICE(S) AS SPECIFIED IN RFP DOCUMENT AND AS SPECIFIED IN THE STRATEGIC SOURCING SUPPLIER PORTAL EVENT

BIDDERS THAT DO NOT COMPLY WITH THE REQUIREMENTS, AND/OR SUBMIT INCOMPLETE BID PACKAGES, SHALL BE SUBJECT TO DISQUALIFICATION AND THEIR BIDS REJECTED IN TOTAL

IF BIDDERS ARE MAKING ANY CLARIFICATIONS AND/OR AMENDMENTS, OR TAKING EXCEPTION TO POLICIES OR SPECIFICATIONS OF THIS RFP, INCLUDING THOSE TO THE COUNTY SLEB POLICY, THESE MUST BE SUBMITTED IN THE EXCEPTIONS, CLARIFICATIONS, AMENDMENTS SECTION OF THIS EXHIBIT A – BID RESPONSE PACKET IN ORDER FOR THE BID RESPONSE TO BE CONSIDERED COMPLETE

Exhibit A – RFP No. 901510Page 1

BIDDER INFORMATION AND ACCEPTANCE

1. The undersigned declares that the Bid Documents, including, without limitation, the RFP, Addenda, and Exhibits have been read.

2. The undersigned is authorized, offers, and agrees to furnish the articles and/or services specified in accordance with the Specifications, Terms & Conditions of the Bid Documents of RFP No. 901510 – Inmate Telephone with Service Enabled Tablets.

3. The undersigned has reviewed the Bid Documents and fully understands the requirements in this Bid including, but not limited to, the requirements under the County Provisions, and that each Bidder who is awarded a contract shall be, in fact, a prime Contractor, not a subcontractor, to County, and agrees that its Bid, if accepted by County, will be the basis for the Bidder to enter into a contract with County in accordance with the intent of the Bid Documents.

4. The undersigned acknowledges receipt and acceptance of all addenda.

5. The undersigned agrees to the following terms, conditions, certifications, and requirements found on the County’s website:

Debarment / Suspension Policy[http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm]

Iran Contracting Act (ICA) of 2010[http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm]

General Environmental Requirements[http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm]

Small Local Emerging Business Program[http://acgov.org/auditor/sleb/overview.htm]

First Source [http://acgov.org/auditor/sleb/sourceprogram.htm]

Online Contract Compliance System[http://acgov.org/auditor/sleb/elation.htm]

General Requirements [http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm]

Proprietary and Confidential Information[http://www.acgov.org/gsa/departments/purchasing/policy/proprietary.htm]

6. The undersigned acknowledges that Bidder will be in good standing in the State of California, with all the necessary licenses, permits, certifications, approvals, and authorizations necessary to perform all obligations in connection with this RFP and associated Bid Documents.




http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm

http://www.acgov.org/gsa/departments/purchasing/policy/genreqs.htm

http://acgov.org/auditor/sleb/elation.htm

http://www.acgov.org/gsa/departments/purchasing/policy/compliance.htm

http://acgov.org/auditor/sleb/sourceprogram.htm

http://www.acgov.org/gsa/departments/purchasing/policy/first.htm


http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm

http://www.acgov.org/gsa/departments/purchasing/policy/environ.htm

http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm

http://www.acgov.org/gsa/departments/purchasing/policy/ica.htm

http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm

http://www.acgov.org/gsa/departments/purchasing/policy/debar.htm

7. It is the responsibility of each bidder to be familiar with all of the specifications, terms and conditions and, if applicable, the site condition. By the submission of a Bid, the Bidder certifies that if awarded a contract they will make no claim against the County based upon ignorance of conditions or misunderstanding of the specifications.

8. Patent indemnity: Vendors who do business with the County shall hold the County of Alameda, its officers, agents and employees, harmless from liability of an nature or kind, including cost and expenses, for infringement or use of any patent, copyright or other proprietary right, secret process, patented or unpatented invention, article or appliance furnished or used in connection with the contract or purchase order.

9. Insurance certificates are not required at the time of submission. However, by signing Exhibit A – Bid Response Packet, the Contractor agrees to meet the minimum insurance requirements stated in the RFP. This documentation must be provided to the County, prior to award, and shall include an insurance certificate and additional insured certificate, naming the County of Alameda, which meets the minimum insurance requirements, as stated in the RFP.

10. The undersigned acknowledges ONE of the following (please check only one box):

Bidder is not local to Alameda County and is ineligible for any bid preference; OR

Bidder is a certified SLEB and is requesting 10% bid preference; (Bidder must check the first box and provide its SLEB Certification Number in the SLEB PARTNERING INFORMATION SHEET); OR

Bidder is LOCAL to Alameda County and is requesting 5% bid preference, and has attached the following documentation to this Exhibit:

Copy of a verifiable business license, issued by the County of Alameda or a City within the County; and

Proof of six months business residency, identifying the name of the vendor and the local address. Utility bills, deed of trusts or lease agreements, etc., are acceptable verification documents to prove residency.


Official Name of Bidder:

Street Address Line 1:

Street Address Line 2:

City: State: Zip Code:

Webpage:

Type of Entity / Organizational Structure (check one):

Corporation Joint Venture

Limited Liability Partnership Partnership

Limited Liability Corporation Non-Profit / Church

Other:

Jurisdiction of Organization Structure:

Date of Organization Structure:

Federal Tax Identification Number:

Primary Contact Information:

Name / Title:

Telephone Number: Fax Number:

E-mail Address:

SIGNATURE:

Name and Title of Signer:

Dated this day of 20


BID FORM

COST SHALL BE SUBMITTED ON THE EXHIBIT A – BID FORM AS IS. NO ALTERATIONS OR CHANGES OF ANY KIND ARE PERMITTED. Bid responses that do not comply will be subject to rejection in total. The cost quoted shall include all taxes and all other charges, and is the cost for the three-year term of any contract that is a result of this bid.

CALL TYPE INMATE PAID CALLS COLLECT CALLS

OTHER PAYMENT METHODS

(i.e. Prepaid by Called Party or

other)

Do these rates apply to all time periods? (If not complete other

columns)

Difference if called during

other time period.

Per Minute First Minute

Per Minute

First Minute

Local $ $ $ $ $ Intrastate/IntraLata $ $ $ $ $ Intrastate/InterLata $ $ $ $ $ Interstate/InterLata $ $ $ $ $ Interstate/IntraLata $ $ $ $ $ International $ $ $ $ $

ITS FEES

Bidder shall attach a detailed list of all fees associated with calling services

STREAMING SERVICES

Bidders shall attach a detailed list of available streaming services, user fees, and proposed revenue share.


REQUIRED DOCUMENTATION AND SUBMITTALS

All of the specific documentation listed below is required to be submitted with the Exhibit A – Bid Response Packet in order for a bid to be deemed complete. Bidders shall submit all documentation, in the order listed below and clearly label each section with the appropriate title (i.e. Table of Contents, Letter of Transmittal, Key Personnel, etc.) and attached it as PDF file(s) to their online bid submissions through Strategic Sourcing Supplier Portal.

1. Table of Contents: Bid responses shall include a table of contents listing the individual sections of the PROPOSAL and their corresponding page numbers.

2. Letter of Transmittal: Bid responses shall include a description of Bidder’s capabilities and approach in providing its services to the County, and provide a brief synopsis of the highlights of the Proposal and overall benefits of the Proposal to the County. This synopsis should not exceed three pages in length and should be easily understood.

3. Exhibit A – Bid Response Packet: Every bidder must fill out and submit the complete Exhibit A – Bid Response Packet.

(a) Bidder Information and Acceptance:

(1) Every Bidder must select one choice under Item 10 of page 3 of Exhibit A and must fill out, submit a signed page 4 of Exhibit A.

(b) SLEB Partnering Information Sheet:

(1) Every bidder must fill out and submit a signed SLEB Partnering Information Sheet, (found on page 9 of Exhibit A) indicating their SLEB certification status. If bidder is not certified, the name, identification information, and goods/services to be provided by the named CERTIFIED SLEB partner(s) with whom the bidder will subcontract to meet the County SLEB participation requirement must be stated. Any CERTIFIED SLEB subcontractor(s) named, the Exhibit must be signed by the CERTIFIED SLEB(s) according to the instructions. All named SLEB subcontractor(s) must be certified by the time of bid submittal.

(c) References:

(1) Bidders must use the templates on pages 10 - 11 of this Exhibit A – Bid Response Packet to provide references.

(2) Bidders are to provide a list of five current and five former clients. References must be satisfactory as deemed solely by County. References should have similar scope, volume and requirements to those outlined in these specifications, terms and conditions. Bidders must verify the contact information for all references provided

is current and valid.


Bidders are strongly encouraged to notify all references that the County may be contacting them to obtain a reference.

(3) The County may contact some or all of the references provided in order to determine Bidder’s performance record on work similar to that described in this request. The County reserves the right to contact references other than those provided in the Response and to use the information gained from them in the evaluation process.

(d) Exceptions, Clarifications, Amendments:

(1) This shall include clarifications, exceptions and amendments, if any, to the RFP and associated Bid Documents, and shall be submitted with your bid response using the template on page 12 of this Exhibit A – Bid Response Packet.

(2) THE COUNTY IS UNDER NO OBLIGATION TO ACCEPT ANY EXCEPTIONS, AND SUCH EXCEPTIONS MAY BE A BASIS FOR BID DISQUALIFICATION.

4. Key Personnel: Bid responses shall include a complete list of all key personnel associated with the RFP. This list must include all key personnel who will provide services/training to County staff and all key personnel who will provide maintenance and support services. For each person on the list, the following information shall be included:

(a) The person’s relationship with Bidder, including job title and years of employment with Bidder;

(b) The role that the person will play in connection with the RFP;(c) Address, telephone, fax numbers, and e-mail address; (d) Person’s educational background; and(e) Person’s relevant experience, certifications, and/or merits.

5. Description of the Proposed Equipment/System: Bid response shall include a description of the proposed equipment/system, as it will be finally configured during the term of the contract. The description shall specify how the proposed equipment/system will meet or exceed the requirements of the County and shall explain any advantages that this proposed equipment/system would have over other possible equipment/systems. The description shall include any disadvantages or limitations that the County should be aware of in evaluating the proposal. Finally, the description shall describe all product warranties provided by Bidder.

6. Description of the Proposed Services: Bid response shall include a description of the terms and conditions of services to be provided during the contract term including response times. The description shall contain a basis of estimate for services including its scheduled start and completion dates, the number of Bidder’s and County personnel involved, and the number of hours scheduled for such personnel. Finally, the description must: (1) specify how the services in the bid response will meet or exceed the requirements of the County; (2) explain any special resources, procedures or


approaches that make the services of Bidder particularly advantageous to the County; and (3) identify any limitations or restrictions of Bidder in providing the services that the County should be aware of in evaluating its Response to this RFP.

7. Implementation Plan and Schedule: The bid response shall include an implementation plan and schedule. The plan shall include a detailed schedule indicating how Bidder will ensure adherence to the timetables set forth herein for the final services.

8. Credentials: Copies of any licenses, certifications, or other third party verification of credentials stated as BIDDER QUALIFICATIONS in the RFP must be submitted with the bid response; Documents must be clearly identified as to which requirement they are responsive.


SMALL LOCAL EMERGING BUSINESS (SLEB)PARTNERING INFORMATION SHEET

RFP No. 901510 - Inmate Telephone with Service Enabled Tablets

In order to meet the Small Local Emerging Business (SLEB) requirements of this RFP, all bidders must complete this form as required below.

Bidders not meeting the definition of a SLEB (http://acgov.org/auditor/sleb/overview.htm) are required to subcontract with a SLEB for at least 20% of the total estimated bid amount in order to be considered for contract award. SLEB subcontractors must be independently owned and operated from the prime Contractor with no employees of either entity working for the other. This form must be submitted for each business that bidders will work with, as evidence of a firm contractual commitment to meeting the SLEB participation goal. (Copy this form as needed.)

Bidders are encouraged to form a partnership with a SLEB that can participate directly with this contract. One of the benefits of the partnership will be economic, but this partnership will also assist the SLEB to grow and build the capacity to eventually bid as a prime on their own.

Once a contract has been awarded, bidders will not be able to substitute named subcontractors without prior written approval from the Auditor-Controller, Office of Contract Compliance & Reporting (OCCR).

County departments and the OCCR will use the web-based Elation Systems to monitor contract compliance with the SLEB program (Elation Systems: http://www.elationsys.com/elationsys/).

BIDDER IS A CERTIFIED SLEB (sign at bottom of page)

SLEB BIDDER Business Name:

SLEB Certification #: SLEB Certification Expiration Date:

NAICS Codes Included in Certification:

BIDDER IS NOT A CERTIFIED SLEB AND WILL SUBCONTRACT % WITH THE SLEB NAMED BELOW FOR THE FOLLOWING GOODS/SERVICES:

SLEB Subcontractor Business Name:

SLEB Certification #: SLEB Certification Expiration Date:

SLEB Certification Status: Small / Emerging

NAICS Codes Included in Certification:

SLEB Subcontractor Principal Name:

SLEB Subcontractor Principal Signature: Date:

Upon award, prime Contractor and all SLEB subcontractors that receive contracts as a result of this bid process agree to register and use the secure web-based ELATION SYSTEMS. ELATION SYSTEMS will be used to submit SLEB subcontractor participation including, but not limited to, subcontractor contract amounts, payments made, and confirmation of payments received.

Bidder Printed Name/Title:____________________________________________________________________________

Street Address: _____________________________________________City_____________State______ Zip Code______

Bidder Signature: Date:


http://www.elationsys.com/elationsys/



CURRENT REFERENCESRFP No. 901510 - Inmate Telephone with Service Enabled Tablets

Note: Proposer must specify which service was provided, dates of service, and length of contract. Bidders must provide at least one (1) reference for Tablets that are being used for phone calls

Bidder Name:

Company Name: Contact Person:

Address: Telephone Number:

City, State, Zip: E-mail Address:

Date(s) of Service: Services Provided:

Tablets Telephones Telephones and Tablets



City, State, Zip: E-mail Address: Date(s) of Service: Services Provided:

















FORMER REFERENCESRFP No. 901510 - Inmate Telephone with Service Enabled Tablets

Note: Proposer must specify which service was provided, dates of service, and length of contract. Bidders must provide at least one (1) reference for Tablets that are being used for phone calls.

Bidder Name:




















City, State, Zip: E-mail Address: Date(s) of Service: Services Provided



EXAMPLE

EXCEPTIONS, CLARIFICATIONS, AMENDMENTS


Bidder Name:

List below requests for clarifications, exceptions and amendments, if any, to the RFP and associated Bid Documents, and submit with your bid response.

The County is under no obligation to accept any exceptions and such exceptions may be a basis for bid disqualification.

Reference to: DescriptionPage No. Section Item No.

p. 23D 1.c. Vendor takes exception to…

*Print additional pages as necessary


EXHIBIT BINSURANCE REQUIREMENTS

Insurance certificates are not required at the time of submission; however, by signing Exhibit A – Bid Packet, the bidder agrees to meet the minimum insurance requirements stated in the RFP, prior to award. This documentation must be provided to the County, prior to award, and shall include an insurance certificate and additional insured certificate, naming the County of Alameda, which meets the minimum insurance requirements, as stated in this Exhibit B – Insurance Requirements.

The following page contains the minimum insurance limits, required by the County of Alameda, to be held by the Contractor performing on this RFP:

*** SEE NEXT PAGE FOR COUNTY OF ALAMEDA MINIMUM INSURANCE REQUIREMENTS ***

Exhibit B – RFP No. 901510Page 1

Exhibit B – RFP No. 901510Page 2

EXHIBIT CVENDOR BID LIST


Below is the Vendor Bid List for this project consisting of vendors who have been issued a copy of this RFP. This Vendor Bid List is being provided for informational purposes to assist bidders in making contact with other businesses as needed to develop local small and emerging business subcontracting relationships to meet the requirements of the Small Local Emerging Business (SLEB) Program: http://www.acgov.org/gsa/departments/purchasing/policy/slebpref.htm.

RFP No. 901510 – Inmate Telephone with Service Enabled TabletsBusiness Name Contact

Name Phone Address City State Email

Legacy Inmate Communications Darryl Hughes 800-577-5534 ext

24710833 Valley View

Street Cypress CA [email protected]

Exhibit C – RFP No. 901510Page 1

mailto:[email protected]

http://www.acgov.org/gsa/departments/purchasing/policy/slebpref.htm

EXHIBIT DACSO Call Type Summary

RFP No. 901510 – Inmate Telephone Services w/Service Enabled Tablets

FY 2015-2016Call Type # Calls # Minutes

Debit *Other International 141 692 Debit* Local 6,924 86,418 Debit* Intrastate Intralata 15,225 191,943 Debit* Intrastate Interlata 3,627 44,480 Debit* Interstate Interlata 6,455 96,200 Debit* Canada 114 707 Collect Local 23,804 124,586 Collect Intrastate Intralata 25,082 165,687 Collect Intrastate Interlata 1,013 8,794 Collect Interstate Interlata 950 9,345 Collect International 2 8 Advance Pay US Territories 990 13,455 Advance Pay One Call Local 7,941 100,834 Advance Pay One Call Intrastate Intralata 25,826 301,461 Advance Pay One Call Intrastate Interlata 3,360 36,460 Advance Pay One Call Interstate Interlata 3,192 41,448 Advance Pay Local 165,564 2,088,820 Advance Pay Intrastate Intralata 415,444 5,158,183 Advance Pay Intrastate Interlata 18,285 174,547 Advance Pay Interstate Interlata 51,234 885,400 Advance Pay Canada 101 645

Total 775,274 9,530,113

Exhibit D – RFP No. 901510Page 1

EXHIBIT ESITE CLEARANCE FORM


PLEASE SEE THE ATTACHED EXHIBIT E

Exhibit E – RFP No. 901510Page 1

EXHIBIT FALAMEDA COUNTY INFASTRUCTURE CABLING

SPECIFICATIONS


PLEASE SEE THE ATTACHED EXHIBIT F

Exhibit F – RFP No. 901510Page 1

EXHIBIT GPREA CONTRACTOR BROCHURE


PLEASE SEE THE ATTACHED EXHIBIT G

Exhibit G – RFP No. 901510Page 1

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